Hostaway - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Hostaway's Calendar Management for preventing double bookings and managing multiple channels seamlessly. They report that it integrates all booking channels, allowing access to comprehensive data from a single calendar. Users find it essential for keeping track of bookings across various platforms and properties. However, some mention the need for more calendar management options and improvements in syncing issues. They also highlight the ease of viewing multiple listings and the ability to add notes for personal or maintenance days. Of the 49 Hostaway users who gave detailed accounts of their use of Calendar Management, 100% rated this feature as important or highly important.

Users report that Hostaway's Data Synchronization is valuable for keeping data accurate across multiple booking engines like Airbnb and Vrbo. They appreciate the smooth operation across platforms, which helps avoid errors. However, some reviewers mention issues with data not syncing correctly, leading to problems with reservations and missing information. They also note that while most data syncs well, there are occasional discrepancies and challenges with certain platforms like Vrbo. Of the 27 Hostaway users who gave detailed accounts of their use of Data Synchronization, 100% rated this feature as important or highly important.

Reviewers indicate that Hostaway's Multi-Channel Management is important for managing all booking channels in one location. They find it helpful for updating calendars and rates across various platforms, reducing the need to check each channel individually. Users appreciate the ability to avoid double bookings and redundancy in messaging. However, some mention difficulties with certain channels like Booking.com and TripAdvisor, and note that not all channels sync perfectly. Of the 20 Hostaway users who gave detailed accounts of their use of Multi-Channel Management, 100% rated this feature as important or highly important.

Users report that Hostaway's Guest Communications capabilities are beneficial for automating routine messages and managing all communications from one dashboard. They appreciate the integration with VRBO and Airbnb inboxes, as well as the ability to set up automated responses and templates. However, some reviewers mention issues with message lag, limited customer service hours, and the inability to share photos or PDFs in messages. They also highlight the importance of quick and reliable communication with guests. Of the 58 Hostaway users who gave detailed accounts of their use of Guest Communications, 98% rated this feature as important or highly important.

Reviewers find Hostaway's Reservations Management helpful for synchronizing reservations across multiple booking platforms and managing them from a central hub. They appreciate the ability to see all reservations in one place and the notifications for new reservations, changes, and cancellations. Users report that it prevents double bookings and simplifies the management of multiple properties. However, some mention issues with syncing and customer support response times. Of the 83 Hostaway users who gave detailed accounts of their use of Reservations Management, 98% rated this feature as important or highly important.

See related user reviews

“Combines all OTA's into one screen, manages & synchronizes multiple calendars, even creates a reservable website. ”

Jeff L.

Owner

“Reservations are synchronised across multiple booking platforms, including our own website. It also enables us to connect to more booking platforms than other similar services.”

RC

Ruth C.

Do Everything

Users appreciate Hostaway's Online Booking capabilities for allowing direct bookings through their personal websites, which helps save on fees from major channels like Airbnb and Vrbo. They find it easy to set up and customize, enhancing their online presence. However, some reviewers mention issues with the booking engine's flexibility and integration with Google translation. They also note that having a direct booking option is important for guests who prefer not to use major booking platforms. Of the 45 Hostaway users who gave detailed accounts of their use of Online Booking, 91% rated this feature as important or highly important.