Smoobu Reviews - Pros & Cons, Ratings & more

Lodgify

Guesty

Hostaway

Tokeet

Guesty Lite

Smoobu syncs all your booking portals, such as Airbnb, Booking.com, VRBO, Trip.com, Agoda etc, automatically. One subscription, all tools. Channel Manager, PMS, Website Builder, Booking Engine, Unified Inbox, Online Check-In, Dedicated Guest Guide etc. 14-day free trial. No credit card required.

Smoobu

Android

Web-based

iPad

iPhone

Owner and manager

The easy interface enables me to manage reservations better and faster. In general, I am very satisfied with the product because it helps me stay on top of things.

Smoobu is easy to use from any mobile device and it helps me save a lot of time. The support staff are friendly, helpful and readily available to answer questions and solve issues.

Property Owner

I am thoroughly impressed with the service and am grateful that I found something I am happy to pay for and proud to continue using.

Director

Suddenly all your blocked dates become available & you must re-block them all on Smoobu. It's awkward, difficult to use & the support is hopeless.

Owner

Perhaps this is one of the strongest points of Smoobu. It is true that communication with the customer service department is easy, fast and always in a friendly and professional tone.

Best viable solution for small property owners with great CUSTOMER SUPPORT, CLEAN FEATURES & PRICING.

Dreadful, time consuming, very poor online support, who were surprisingly rude.

General manager

Smoobu is evolving and staying on top of its game. There was never an issue not solved and very important Smoobu team delivered what they promised.

Manager

There is no need to have great computer skills, you are guided step by step and if that is not enough, clear and comprehensive video tutorials are offered.

Property

Work good and very simple to use… mobile versione And excellent integrations with ota and partner software.

Great supportWorksVery fastIntegrates nice with channels.

The platform is easy to use,intuitive and responsive,easily accessible on all devices. The customer service is fast and helpful.

owner

Very easy to use, good design, excellent customer service.

Business Owner

I love that you are able to create a booking tool and website from the portal, and customise the bookings from various portals that are clearly identifiable by colour coding.

Already converted many of my colleagues into clients and would highly recommend it to anyone looking for a tool that helps organise your hospitality small business.

Administrator

The price is very good compared to all other chanel managers.

Without Smoobu there was a constant risk of double-bookings occurring across platforms.

So missing a few smaller details - especially Google Hotel ads.

Hospitable.com

I would highly recommended Smoobu to run your holiday lets with your other team members with relief of mind. 

Highly recommended channel manager!

Awesome product. 

We really appreciate you taking the time to leave us a review, Gian Marco! These are the things that keep us so motivated to continue doing what we're doing, and we're so happy to hear that you had a great experience using Smoobu. Let us know if we can do anything else for you.

Average experience. I am also a bit disappointed that the price is only for one listing and I will have to pay more for a second listing. I don't really think the benefits justify this.

Good Customer Service

Too many bugs

Hi Edgar, Sorry to hear! We have no tickets about this and want to help. Please do email us at supportEN@smoobu.zendesk.com
Leaving a review is not the first point of call for assistance, we must recommend our support channels for this. Hope to hear from you soon!

Excellent Starter channel manager

Best vacation home rental software

Excellent work tool and really good support

Tourist villas user

Good Value,  useful for expanding channels

Covers all my basic needs.
Gets better every year.
Has a reasonable price.
The support is just top.

Best channel manager in this price category

Very good exchanges with the team in place, especially [SENSITIVE CONTENT] who manages the French clientele.

Opinion Costebelle Conciergerie

Couldn’t imagine managing my reservation without a central tool like Smoobu. 

A must for any property manager

with previous channel manager, I have used in the past, there were missing one most important think for me, mobile compatibility, which smoobu has and its working perfectly

Great channel manager!

This was a great PMS two years ago, not anymore. 

Not what it used to be

The multiple functions it offers eg communication templates, automated messaging make admin much easier. Although intuitive to use there are sometimes glitches (probably mostly self inflicted) but support is great.

Intuitive to use - Great support

I have had a terrible experience with Smoobu and do not recommend this product to anyone

This product is geared towards Europeans

Hi heidi,
thanks for your feedback. Let me apologize for your experience. We are a Europe based company, indeed. We are still adapting some minor issues for the US market (exactly these 2), but we have +1000 happy clients in the US already.
The PayPal issue that you were having must be a setup issue, happy to get it fixed with you. The fact that you did not have any days available were because you had not yet set your prices. No prices = no availability.
Indeed we do not pro rate refunds. You had the choice to opt in for the monthly subscription, no questions asked. Plus you had a 14 day trial without any obligations whatsoever. 
Happy to hear your thoughts. 
Best regards
Philipp

Overall, our experience has been great. We have lost a couple of features, however what we have gained far outweighs this. 
Customer support also very kindly offered to import existing direct bookings which was very helpful. 

Tokeet to Smoobu

It is always a pleasure to work with the Smoobu team.  I have even managed to contribute to the upgrades in features with some of my suggestions....which shows that the dev team is dedicated to producing a product that suits their client's needs.

Smoobu Is a valuable tool

We'd been comparing platforms for a few weeks and found that Smoobu was not only more cost-effective but that it ticked so many more boxes than we had even envisaged. The Smoobu team are super helpful and respond very quickly to the few queries I had but really, they have explained everything exceptionally clearly that you'll rarely need to reach out! I'd highly recommend Smoobu and can't imagine moving to any other platform especially with their continuous improvements and new integrations which I think will be very useful when normality returns to our hospitality business!

Ticks more boxes that you need for less money!

The best customer service

Smoobu is a useful tool which helps me run my business more efficiently. The easy interface enables me to manage reservations better and faster. In general, I am very satisfied with the product because it helps me stay on top of things. 

Smoobu is the best

Double bookings solved
Pricing on multiple platforms solved 

Life Saver 

Great Tool, Great People Behind,  Simple and efficient

The first month with the binding to the OTA was easy and we did not have any trouble to quit the previous Channel Manager and to connect with Smoobu.
Now we use it daily with entire satisfaction.


Smoobu is exactly the Channel Manager that we need

Hi Yves, thanks for the review. Will be working on the French version. Any input you have is appreciated.
Best
Philipp

Best value for money, actually best value overall

The most important consideration for me was to be able to sync instantly across multiple booking channels, including my own website. Now that I can do this it means I can have instant booking switched on without the stress of worrying about double bookings. Smoobu just works great

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