Buddy Punch Reviews

The software is a good value, easy to use, and the support team is very receptive to suggested changes or add-ons. We've seen several suggestions become a reality which is uncommon when dealing with other software companies.

The app isn't the best, but we do ask for it to do a lot. From GPS tracking to facial recognition; there are good features, but with phone updates, the app has a tendency to lock up.

Thanks Jake fore the review, I'm happy to hear that you're finding us easy to use as well as a good value. We build features based on feedback from our users, it is great to hear that you're enjoying some of our recent updates! Also thanks for the feedback on the mobile app, it supports geofences, gps coordinates, facial recognition and QR codes. Thanks again.

Easy to use and tracking my hours. Keeps my daily as well as weekly totals in a visible format.

Time punched is recorded in minutes and total time is in tenths. I have to calculate back and forth to figure out how much time I need to complete a week of 40 hours.

Thank you for the review Darlene, it is great to hear that you're finding us easy to use.

I like how it keeps up with our time and we can access our time/edit when we need to.

*photo capture doesn't work half the time and we have to close out and open it back up *wish it was on every computer that way we can clock in/clock out when we actually need to instead of having to wait for the one computer to be available to use it

Thanks for the review Lauren, glad to hear you're finding the edit time feature accessible. The photos on punches feature does require a webcam that your browser or smartphone can access. We're happy to help troubleshoot if you're having any issues. Thank you.

Easy to configure and deployEasy to use appGood payroll reportingGeolocation is easy to visualize.

Not really, even though we are not using it for scheduling , its covers our most pressing needs.

Thank you Luis for the review and detail of how your business is using Buddy Punch. It is great to hear that you're masking use of our GPS feature and that our reporting features are exactly what you need. We appreciate your business!

The ease of logging in & out in office or remote

Sometimes the punch has not taken - unsure if its an user error or system

Easy to use and intuitive. Making PTO requests.

none yet. The product works as intended.

Thank you Ryland for the review, I'm happy to hear that you're finding us easy to use and intuitive!

Buddy Punch is easy to use, especially for someone who is not so good with computers!!!

I have not run into any cons on Buddy Punch.

Thank you Tamra for the review, it is great to hear that you are finding us easy to use!

The ease of login on my phone is extremely convenient

I wish there was a way to clock in when your offline. There be times when a individual phone may be off and it would be helpful to clock in offline then submit the time when your connected again

Thank you Demetrious for the review, it is great to hear that you're finding us easy to use. Also thank you for the feedback on the offline feature, it is something we're looking at.

It gives me exact times i punch in and out, also that it gives me the amount of hours ive

I wish there was a way to save your username and password for faster sign on.

Thank you Ashleigh for the review, it is great to hear that you're loving it!

Being able to clock in in my phone, being able to login in anywhere and track my hours

The pending status when you amend d your clocking in or out time

Thank you Ashley for the review, I'm happy to hear that you are finding us quick and easy to use.

This software has led our business to reduce a lot of costs when it comes to human resources management, payroll and time tracking. We implemented this software into our business as our employees exceeded 8 as we were finding it difficult to keep track of time, work, payroll, etc. This software has really helped us in this regard and we also saved a lot of time.

The only small issues faced were that sometimes the software was a bit slow and the screen gets stuck but otherwise we are quite pleased.

Thank you Albert, we appreciate the review and the recommendation! It is great to hear that we're helping your business save time.

The Buddy Punch Customer Service is EXCELLENT! Poor service is one of the main reasons we left our last scheduling and payroll reporting software.

Would love to see more features such as hiring and onboarding of new employees.

Thank you Joy for the review and the kind words! It is great to hear the positive feedback on our customer service. We really try to make sure we understand everyone's situation and we're glad that it shows! Thanks again for your review and your business, we appreciate it.

I like the fact that the support staff is very willing to try to accommodate requests that we have.

I would like it if we could put Exempt employees on the system, just to track PTO.

Thank you Cathie for the review and kind words! We always try to help with support, even if we don't offer a feature we try to find a way to accomplish what you are looking to do. In regards to employees just tracking time off, they can do that too - there isn't a requirement to track time. We'll reach out with more details, thanks again!

I really like that it tracks and accrues PTO & holiday hours. I don't have to ask anyone what my PTO balance is! I think its smart to be able to add a schedule if you happen to work the same amount of hours each day - much easier to add. I also like that I can add a comment or note of some sort, if needed.

I feel like there are some visual layout aspects that could be improved - or at least offered as a setting option. For example, I a m a visual person - I would love it if I could select a calendar view for seeing what I have entered for the month already. But I realized not everyone would like that layout, hence the suggestion for an optional setting to change the type of view.

Thank you Ana for the review, it is great to hear that you're a fan! We appreciate the feedback as well. Please reach out if you ever have any questions.

Support for users and product development is top notch. Best support ever experienced.

Kiosk punching is great, but the additional step to submit the kiosk timecard is time consuming for the supervisor/managers.

Thank you Tiffany for the review and kind words! Whenever we develop new features we keep ease-of-use at the top of our minds, but also know how important it is to have fast and knowledgeable support. It is great to hear that it shows. We appreciate your business!

I love how easy it is to access help on any aspect of using the software. You can do their chat and they respond almost immediately. They will even help fix anything from their end if you need the help. I love the facial recognition feature and other features that are offered to ensure that your staff is on the job site in order to sign in. I like how easy the PTO requesting is for the staff and for admin to approve. It's a little bit of work trying to get all of the PTO hours in for all employees, especially if they work different hours and have different PTO hours, but the team at Buddy Punch are always available to help with questions. That is one of the things I think are most important- the great customer serivce. The accessibility to actual people can help is valuable.

I would like to see more options for PTO reporting. I feel that the report for overall PTO has too much info. I would like to see it have an option where you can check off which items you need in the report and then produce the report from what you actually need. It is hard to manage what they offer. This causes me to need to go into each staff account separately to report one by one.

Thank you Valerie for the review and we appreciate all the nice words! We try to always be available whenever anyone needs help and we value timely responses. In regards to the PTO question we'll reach out to you as we have a new PTO report that might help. Thanks again!

I love many things about this software! 1) It is self-explanatory. Even the most technically-challenged employee can figure out how to use it, for the most part. 2) Edits are made by the employee, and approved by the administrator where other programs require the administrator to make all the changes. This can be daunting depending on how many edits and how many employees there are that need them...

Read more

The time card reports are what I like least about this software. Each employee's time card report has to be downloaded separately. I would prefer that all employees show up on one report for more convenience. I end up copying and pasting each employee's excel report into one excel spreadsheet each pay period.

Thank you for your review Xenia, we appreciate you taking the time! Thank you for pointing out all of the features in your review, including the editing ability for employees and the approval on your end. This can be an overlooked feature that I know helps when managing employees. Also thank you for the feedback on the time cards, we'll look into making that a batch process. Also take a look at the Payroll Export, which is another report that shows time worked for each employee each pay period, it usually provides the data you need. Let us know if you need anything else, and thanks again!

The Customer Support team is super responsive, thorough, and effective. Their support software allows for much quicker response times than you could get on the phone. Their team is knowledgeable about my organization and the way that we use the platform - I have received many helpful suggestions to how we can best leverage the BuddyPunch platform in our sometimes complicated organizational structure....

Read more

I would like a little more flexibility in reporting outside of the confines of the predefined reports.

Thank you so much for the review Kate. I'm glad that we're providing an easy to use solution and that you find our support quick and knowledgeable! I'm glad that you're also taking advantage of our smartphone apps and I appreciate your comments about a bug free experience. We do our best to thoroughly test everything we release. Also thanks for the feedback on our reports, we are looking to add additional reporting options in the future. Also if needed we do have an API that can be used to integrate with. Thanks again!

The software has all the features that I currently was using in my spreadsheet - but better as it took human error out of the equation! I gained the reports that tallied PTO (vacations, sick time, personal time) which I had to pull manually from a spreadsheet. Employees are able to enter their own PTO requests (again a time saver). The chat staff has been super helpful to me every single time I have messaged them. They assisted me to get the software ready for a trial run which was very helpful! Every chat session was emailed to me for future reference.

Although they are able to answer every one of my many questions; it would have been helpful to download a readable document for reference.

Thank you Telesa for the review. It's great to hear that we're saving you time, and that you're taking advantage of our PTO tracking option. Our reports can be downloaded to CSV, Excel, and PDF so it's good to hear that those are meeting your needs as well. We strive to provide great service so I'm happy to hear that we've been helpful along the way. Thanks again, we appreciate your business.

Buddy Punch is very easy to use. The software is pretty intuitive and I'm glad more features as being added regularly because obviously it make my job easier and often they are features that I didn't even know I needed!

This isn't about the software, but the customer service. I understand the reasons for not providing a customer service number and all seem valid. However, I think it would be a good option for those of us that just can't seem to get a clue on a particular issue. What I will say is that the staff is really responsive and not having a live person to talk to makes this old lady (kinda) figure it out!

Thank you Laura for the review and your business, it is great to hear that you are finding us easy to use. We provide instant chat support instead of phone support, we understand that everyone has different preferences and we appreciate your feedback.

Easy to train employees Easy to set-up and implement Straight forward user interface Geofence ability (user must punch in specified areas)

Would like customizable report options I sometimes forget when setting up a new user to add them to the Geofence. Our company has only one location so an automatic add would be nice.

Thank you Jim for the review, it's great to hear that you're utilizing our Geofencing feature and that you're finding us easy to use. We appreciate the feedback and your business!

No pros were added to this review

No cons were added to this review

Thank you Jessica for the glowing and thorough review! It really gives insight into your daily use of Buddy Punch and how it has uniquely helped your business from not only a time keeping perspective but from reporting perspective as well. We appreciate the kind words and are happy that not only has the system been perfect for your business but that the customer service you have received has met and exceeded your needs. Thank you for being a Buddy Punch customer, we appreciate it!

Ease of use, setup is user friendly, tech support is quick and helpful.

Items that could be improved: 1.) Allow more than one account Manager. 2.)Allowing Account Admin(s) or Manager(s) to make exceptions to punch out rules. I like to have to rules in place, but every once is a blue moon an employee may have permission to punch in early or come back to work early and I want to have access to make exceptions without having to completely remove the rule. 3.) Every once in a while the punch in and out feature is glitchy and doesn't work. Not a common problem, but it does happen sometimes.

Thank you Ramin for the review, it is great to hear that you are finding us easy to use and user friendly. We do allow multiple admins and managers on any account, we can reach out to you with details on how to add them. We appreciate the feedback and your business!

Easy to use for admins and employees Concise reports Archiving of data is permanent while a paying customer (never lose past timecards) Reasonably priced

Wish there were better customization options for hour categories (i.e. floating holidays, Jury Duty, etc.) App for I phone needs improvement (can only view who is punched in currently)

Thank you for the review Cindy, we appreciate it! You are correct, we place ease of use and customer support at the top of our priority list. We are always looking to improve so thank you for the suggestions, we are working on updating our smartphone apps and will have the updates ready soon. Thanks again for your business!

I love how quickly you can log in to the Buddy Punch site and just simply hit the "Clock In" button. The program is incredibly easy to use and required no training at all, which I really appreciated especially since I'm just a very part-time employee who only uses it once a week.It's also really nice to be able to see your cumulated hours for that pay period displayed clearly right next to the "clock in/out" button, so that you can anticipate how much your next paycheck will be (which is great for those of us with irregular working hours who may lose track of how many hours we've worked that pay period!)

The only (minor) con is that it seems like the clock-in page times out fairly quickly. Which is understandable, as it probably does that for security reasons. But sometimes if I only work for an hour or two, it would be convenient if the clock-in/clock-out screen was still up so I didn't have to log back in. But again, this is very minor.

Thank you Megan for the review. It is great to hear that you're finding us easy to use and that we've replaced your paper clock-in sheets! Thanks again.