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Factorial Reviews

Overall rating

4.5

/5

243

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.58/10

Reviews by rating

Pros and cons

In this software I really liked its pleasant design and its simplicity, and it is also easy to use and administer.
Some of the great features you can enjoy using these apps are Goals, reviews, surveys, training and etc. Another superb plus point is users can integrate the mailboxes, including outlook.
I'm super satisfied, Factorial cover everything we need for our HR processes and we can save a lot of time by not doing manual tasks.
We use to make the payrolls with a company and for me this process was terrible, was that time of the month when i really not wanted to be on.
I ran into occasional lag in the interface which can be frustrating when I need to get a task done quickly. Also, the performance reviews section could be more robust.
I think it is necessary to find another way to control attendance, either by synchronizing with a work tool to avoid forgetting to record worker attendance.
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243 reviews

Recommended

SP
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Sophie Paige H.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Organising and bringing team together!

Reviewed 3 years ago

Every part of the process has been great: The onboarding, support and the constant available videos, articles and content really prove that Factorial are the best in the sector!

Pros

What I like most about Factorial is obviously how user friendly it is for our employees, our team managers and ourselves as administrators. This is not only useful for organising fair time off for holidays but it also allows team members to check in on who and when fellow colleagues are here - therefore helping them plan projects etc. The social side: making visible different events on the dashboard such as team outings, birthdays, events etc..

Cons

How we currently are using Factorial, all the features are apt for us.

AR
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Verified reviewer

Consumer Services, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All hr information Conected in one platform

Reviewed 3 years ago

for me it is a great HR Platform, because you can manage everything in one tool! even if you are from the HR Department, or an user (employee) that self manage their neccesities.

Pros

it's easy to use. to ask for a free day it's quick, because your manager receive an alert to be approved or denied, you can control the schedules of all the employees, vacations, the exact hours an employee has worked. Also, all the information of all the employees in one hand.

Cons

I think it is necessary to find another way to control attendance, either by synchronizing with a work tool to avoid forgetting to record worker attendance. In my case, I had to set a daily alarm to remember to fill it.

AR
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Verified reviewer

Renewables & Environment, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Good for a very small company

Reviewed 5 years ago

It's a free software so I guess it does just enough for companies that can't afford a more robust solution. That said, I don't think there's anything better for free.

Pros

Being able to easily upload pay stubs, work and birthday anniversary notifications on the feed. Ability to set up different time-off types.

Cons

- impossible to integrate with other apps. - reports are very very limited, which makes the process of salary reviews or any other kind of review very difficult and impractical. - impossible to pull historical reports - impossible to customise reports - managers can't easily see their direct reports unless you set up teams - the process of terminating an employee and "re-hiring" them in the future is clunky (tenure adds up and vacation time accrues)

JP
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Joana P.

Cosmetics, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Terrible customer service

Reviewed a year ago
Pros

A lot of features and options for HR management.

Cons

Factorial has a lot of features and options, however it is very hard to use and implement. The customer service is one of the worst I have ever encountered: they simply do not reply to anything. It was very hard to schedule a meeting with their sales team in order to get a proposal to start working with them. That was almost 3 months ago and I still did not receive the proposal. Also, they have good features, but it is hard to implement and start working, and since customer service is so bad, I'm not even sure how we'd set them up.

CD
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Carmen D.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great solution SMO

Reviewed 3 years ago

GREAT! You need to improve customer services / services desk sometime tickets get loss.

Pros

the UX/ UI, how easy is to start with setting and documents to be uploaded.

Cons

When a release is done, we experience several bugs and then we need to figure our what happens. Time tracking, we can't add different work schedules, besides 40-20 hours, e.g. we don't have m-t full day and Friday half day. Signature process som time is quite complicated, I know all this things are a work in progress, and so far I really like / love your solution!

NG
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Natan G.

Mental Health Care, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Software

Reviewed 2 years ago

I'm super satisfied, Factorial cover everything we need for our HR processes and we can save a lot of time by not doing manual tasks.

Pros

All in one HR software, covering everything we need to manage our HR process. Easy time clock and time tracking, PTO, evaluation performance, documents, and digital signature.

Cons

It's easy to use and intuitive. Had to contact support to integrate with other APIs, but they were really helpful.

Rd
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Rahul d.

Marketing and Advertising, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Qualitative use of factorial

Reviewed a year ago
Pros

- It's really great place to engage with all employee plus to manage their track records & attendance. We can easily apply for leave application without writing big emails. - you can have working schedules & employee profiles up to date - you can manage payroll & holiday calendar + really useful place for survey

Cons

sometimes it takes ages to load but might be server connection issues

VT
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Veronica T.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User-friendly HR software

Reviewed a year ago
Pros

I like Factorial as it's a very simple and intuitive software. From the employee perspective, I think it's pretty valuable because all the documents are arranged in an orderly manner, and it's possible to upload files both from laptop and mobile devices. The dashboard gathers all the relevant information in one place so it's super easy to stay up to date with the events of the company.

Cons

I haven't tried yet the integration with LinkedIn because Factorial is currently working to release an update, and I am really curious to examine this aspect (as a marketing executive, it's important to me that I can link the two platforms in order to enhance employee engagement)

SO
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Sarah O.

Food Production, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Better Options for HR Systems

Reviewed 2 years ago

I wouldn't personally recommend but it may have improved. I wouldn't want to pay for the product.

Pros

Cheap and very budget-friendly. ok for small headcount

Cons

I used the free version before they charged for the service. It was developed outside the UK (spain) so some parts weren't translated well. It wasn't able to handle shifts and varying patterns and was very basic.

SG
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Serena G.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Factorial easy and clean approach to HR

Reviewed 3 years ago

Absolutely positive!

Pros

Time tracking and Time off management Easy to use

Cons

In the TASKS section when you create a form you can't decide the order of tasks

CT
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Cristian T.

Public Relations and Communications, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Intuitiva y funcional

Reviewed 2 years ago

Factorial nos ha ayudado a actualizar lo que veníamos usando a día de hoy. Me da la sensación que el creador o creadores de este aplicativo, han debido de sufrir las problemáticas que surgen en los departamentos de recursos humanos. La subida en masa de archivos, con detección de nombres, me parece increíble.

Pros

La facilidad de configuración de las vacaciones según donde estén ubicadas las oficinas y lo intuitiva que es. También que disponga de un muro con la información de los cumpleaños, ausencias y eventos.

Cons

Nos falta que sea una aplicación responisve. También interesaría poder crear carpetas con acceso a según que usuarios y lo mejor sería poder conocer fácilmente (desde el muro o la pestaña empleados) que compañeros tienen activado el reloj en ese momento. (con un círculo verde alrededor o la foto de perfil iluminada ...) Como nuestra empresa aplica al 100% el teletrabajo y horario flexible, esta función, ayudaría a los trabajadores a conocer si están activos sus otros compañeros.

Showing original review in Spanish. See translation

CN
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Carlos N.

Internet, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Te facilita el trabajo

Reviewed 4 months ago

Ha sido buena siempre, lo que lo que empezó como un servicio gratuito, ha acabado siendo una suscripción

Pros

La facilidad de uso y que resuelve los problemas de una forma muy efectiva

Cons

El mínimo de usuario es 10, por lo que si lo usas para 4 personas, pagas lo mismo.

Showing original review in Spanish. See translation

JV
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Johanna V.

Architecture & Planning, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Una herramienta muy completa

Reviewed 3 years ago

Una herramienta muy completa para el manejo de nominas, y control de asistencias, vacaciones y ausencias.

Pros

Sus funcionalidades, facil manejo, y control.

Cons

Me gustan todas las funcionalidades, no tengo quejas.

Showing original review in Spanish. See translation

AS
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Amaya S.

Civic & Social Organization, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nos ha cambiado la vida!

Reviewed 2 years ago

Sobre todo es un ahorro de tiempo y una optimización de los procesos. Por ejemplo con la firma de las nóminas, que nosotros necesitamos para la justificación de subvenciones, hemos ahorrado tiempo y recursos. También con la firma de los contratos, el que una persona pueda rellenar sus propios datos al incorporarse o al cambiar los datos, también hace que se produzcan menos errores.

Pros

Lo mejor es lo intuitivo que es la herramienta. Ha sido muy bien aceptada por todas las colaboradoras y estamos viendo que es un gran ahorro de tiempo en los procesos y en la gestión administrativa de los recursos humanos, que al ser una fundación en crecimiento, cada vez se complicaba más

Cons

De momento no echo nada en falta, cubre todas nuestras expectativas de sobra. Y todos nuestros procesos relacionados con los recursos humanos están integrados en la herramienta.

Showing original review in Spanish. See translation

AB
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Ariadna B.

Investment Banking, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Mejoras internas y de experiencia de empleados

Reviewed a year ago

La experiencia es muy positiva, tanto por mejoras a nivel interno como a la experiencia del empleado

Pros

Facilidad en la instalación y el uso, digitalización

Cons

Funcionalidades en desarrollo que nos obligan a mantener otras plataformas

Showing original review in Spanish. See translation

PF
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Philipp F.

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Automatiza por fin la gestión de rrhh

Reviewed 2 years ago

Nuestra empresa había crecido y cuando tuvimos nuestros primeros conflictos de coordinación de vacaciones este verano, decidimos ponerle solución. Buscamos con apps de Microsoft, intentamos solucionarlo con PowerAutomate, buscamos por la red desesperadamente. Queríamos jubilar al Excel. Y por fin topamos con Factorial. Fue gracias a su ampliación de capital que nos enteramos de su existencia y pensamos...

Pros

Tiene varias funcionalidades realmente muy bien programadas: gestión de vacaciones, gestión de permisos, subida de ficheros (alucinante la división automática de pdf de nóminas por ejemplo), gestión de firma de documentos, flexibilidad de definir equipos (permite incorporar una estructura matricial), la app móvil, el onbording y la rapidez de respuesta del equipo de atención al cliente, la transparencia sobre qué se está desarrollando. Este programa lo han creado personas que saben de qué va y de qué se sufre gestionando rrhh. Además, es muy estable. Es webapp 100% y se recibe puntualmente alertas de cambios realizados.

Cons

El gráfico de vacaciones, aunque perfectamente filtrable, tiene un aspecto poco atractivo y en mi opinión no hace justicia a la magnifica programación de Factorial. Echo en falta también una solución tipo In/Out de Simple Made Apps, dónde se pueda ver fácilmente quién está y quién no.

Showing original review in Spanish. See translation

FC
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Francesc C.

Computer Software, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Automatización, transparencia y consenso

Reviewed 2 years ago

Estamos muy satisfechos con la solución, gusta por igual a gestores como a usuarios, en ambos lados los procesos son muy sencillos y transparentes.

Pros

La complicada gestión de ausencias, turnos, vacaciones, calendarios se convierten en procesos muy sencillos, tanto para el departamento de RRHH, responsables de departamento y los propios trabajadores. Gestión siempre simple y adaptable a la forma de trabajar de la empresa. La gestión de múltiples oficinas con distintos calendarios es sencillísima. Con muy poco esfuerzo de configuración la solución es operativa de forma casi inmediata.

Cons

Con el tiempo se han ido añadiendo funcionalidades para permitir una mayor granularidad en las ausencias, no siempre nos sirve un dia entero o medio dia, puede interesar gestionar por horas. También nos hemos encontrado con la necesidad de crear permisos de paternidad/maternidad que se disfrutan a media jornada, no hay una forma de crearlos en bloque, así que acabamos marcando como ausencia a día completo. Sería también interesante poder mostrar las solicitudes no aprobadas en el calendario de grupo de cara a poder coordinar peticiones de vacaciones en un equipo donde es necesario evitar que se solapen. Acabamos haciendo la gestión de no concurrencia de forma "manual" previamente fuera de la aplicación.

Showing original review in Spanish. See translation

PR
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Pablo Roberto H.

Information Technology and Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Factorial para micropymes

Reviewed 2 years ago

Al ser una micropyme y no tener personal de administración como tal, me ayuda a tener mejor controlada toda la parte de recursos humanos y perder menos tiempo en esta gestión interna. Seguro que en el futuro podré ampliar a otros servicios que ahora tengo externalizados (como la elaboración de nóminas).

Pros

Considero que es una aplicación perfecta para la gestión de todo lo relacionado con Recursos Humanos. En mi caso, de una micropyme, es intuitiva para configurarla de forma autónoma y empezar a usarla incluso sin la consulta de los manuales online.

Cons

No he usado tanto la aplicaciónpara valorar si faltan funcionalidades. Lo que sí creo que podría mejorar es el proceso de suscripción una vez finalizado el periodo de prueba. Clicaba en un botón de la parte superior para suscribirme a algún Plan y me indicaba un mensaje que se pondrían en contacto conmigo y no fue así. Realmente yo no necesitaba ese contacto, sino que me dejase darme de alta directamente...

Showing original review in Spanish. See translation

JB
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Javier B.

Food & Beverages, 51-200 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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La forma más fácil de realizar la gestión administrativa de RRHH

Reviewed 3 years ago

Muy buena, lo llevamos usando años y tanto en la dirección como en el equipo están muy contentos, sobre todo en la contabilización de los días de vacaciones.

Pros

En Lola Market lo usamos para gestionar el calendario de vacaciones, para eso es perfecto! para el tracking del control horario y usarlo como sistema de performance reviews le queda trabajo por delante.

Cons

El tracking del control horario, se hace muy tosco tener que hacerlo día a día. Igual algún tipo de extensión para Sack o de navegador que te recuerde hacer el checkin en lugar de hacerlo entrando a la plataforma mejoraría el uso.

Showing original review in Spanish. See translation

AV
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Alice V.

Financial Services, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Una soluzione si trova sempre

Reviewed a year ago

Sono molto soddisfatta di questi primi mesi, la qualità del mio lavoro sta nettamente migliorando e riesco ad avere un approccio più ordinato e data driven. Il vero valore aggiunto è stata la mia referente [CONTENUTO SENSIBILE] che mi ha insegnato a utilizzare il software e ad apprezzarlo fino in fondo, trasmettendomi la sua passione. [CONTENUTO SENSIBILE] si è dimostrata sempre molto attenta e comprensiva delle nostre necessità e molto smart nel trovare sempre una soluzione

Pros

Factorial è un software facile, altamente personalizzabile e completo. Permette una gestione a 360 gradi di quelle che sono le attività standard nella gestione del personale ma credo che il vero valore aggiunto sia dato dalla possibilità di iniziare a costruire una reale Experience per prendersi cura dei propri dipendenti.

Cons

Difficile rispondere, abbiamo sempre trovato, insieme alla mia referente, un modo per realizzare le nostre necessità.

Showing original review in Italian. See translation

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Víctor F.

Human Resources, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It was not good for a large organization

Reviewed a year ago
Pros

To be honest, they have improved a lot since the last time I used the platform. Probably the part I liked the most was the Employee profile

Cons

The platform was not very estable when you have too many employees on it. But I used few years ago, I am sure that they have fixed a lot of the old issues

RB
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Rita B.

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Overall Good

Reviewed 4 months ago
Pros

It looked and felt good overall. The user experience was ok and things were easy to find.

Cons

I really dislike the holiday view, specially in big companies. I much prefer BambooHR's calendar view with people's names on it.

Gd
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Guillermo d.

Events Services, 51-200 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use and reliable

Reviewed 3 years ago
Pros

Very easy to use, good UI/UX, very clear with permissions, easy to roll out.

Cons

Nothing to say here.

DA
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David A.

Telecommunications, 51-200 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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This is an excellent software to get HR organized.

Reviewed 6 years ago

This software is easy to get started and is great for getting teams organized.

Pros

This software is great for getting HR setup and organized. It is easy to use and covers all of the basics and then some.

Cons

The one thing I would have liked is a page for Notes or personal remarks. Also a portion for performance reviews and/or appraisals.

AR
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Verified reviewer

Design, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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excellent

Reviewed 7 months ago

great, helped me a lot with my time.

Pros

It helps me to better organize my time with my day to day life.

Cons

I don't have anything like that that I like less.