Paychex Flex Pricing Plan & Cost Guide

Paychex Flex

Payroll & HR solutions

4.07/5 (1,033 reviews)

Paychex Flex Pricing

Contact Paychex for detailed pricing.

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Paychex Flex Pricing Reviews

Pros
  • They have been extremely helpful and if not available when you call, they are very quick to return a call and help you find resolution to your questions.Robin S.Read the full review
  • This software is awesome for small businesses. It's cost effective, easy to use and has lots of free trainings to learn the software.Arwa N.Read the full review
  • Overall, I love using this software. It has been great and I recommend it to anyone looking to switch.Verified ReviewerRead the full review
Cons
  • Also, the fact that Paychex does not integrate with 3rd party aggregators such as Quicken is terrible. I have to manually enter my 401k transactions and it is a painful process.John M.Read the full review
  • Just about everything else. Its not user-friendly, its customer service is terrible and we get so many complaints for employees, as the admin I have limited resources to help.Courtney F.Read the full review
  • I had a customer service person later in my contract who literally ignored me. Paychex messed up tax withholding for every aspect of government, for both of my business locations.Adrienne M.Read the full review
86%
recommended this to a friend or a colleague

25 reviewers had the following to say about Paychex Flex's pricing:

kathleen w.

We have been with Paychex Flex since January 2016.

Used daily for 1-2 years
Reviewed 2017-06-08
Review Source: Software Advice

Pros
Robust system (payroll/time & attendance/benefits administration/HR/applicant tracking & onboarding) for an economical price.

Cons
Site under constant improvement to improve functionality for larger clients, but improvements still have bugs/issues. Client cannot be in the system when Paychex is working. Few employees understand the entire system and how each module interacts with one another.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Reggie A.

Great software and easy to use. Very organized!

Used weekly for 6-12 months
Reviewed 2018-06-08
Review Source: Capterra

Pros
What I like most about this software, is the ease of use. The support team and the organization. I would highly recommend it.

Cons
The least thing I liked about this software is the price. I find that other Apps like ADP are a little cheaper.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Dana R.

Decent software for the price

Used daily for less than 6 months
Reviewed 2018-11-27
Review Source: Capterra

Good software for the price but not as reliable as others.

Pros
Paychex is very affordable and very user friendly. It was an easy system to learn to use.

Cons
This is an affordable product but we decided to switch to another software. We have grown in our number of employees and we began to notice the system would crash or be unresponsive during certain periods or it would have problems pulling payroll reports. While the system was usable and a great deal for the price we ultimately decided to spend a bit more money and get a more reliable software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Anonymous

Paychex Flex

Used weekly for 1-2 years
Reviewed 2019-02-15
Review Source: Capterra

Simple and cheap compare to others out there.

Pros
PayChex Flex allows me to manage all of our HR functions in one easy to use platform. It combines pay stubs, vacations, and benefits administrations in a simple to use dashboard.

Cons
The vacation administration module is a bit cumbersome and can use a UI makeover.

Rating breakdown

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Ease of use
Features

Likelihood to recommend: 10/10

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Mary S.

Accessible and Reliable

Used daily for less than 6 months
Reviewed 2018-07-09
Review Source: Software Advice

Pros
In my long search to find a good time management software, this one is pretty high on the list. It looks good and saves me a lot of time.

Cons
The price could always be lower, but I find it to be affordable for now. That's really the only downside because it functions really well.

Rating breakdown

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Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michael M.

Amazing

Used weekly for 1-2 years
Reviewed 2017-06-07
Review Source: Capterra

Pros
So easy to use, cheap, convient! I have enjoyed using this service for my business in the past year or so.

Cons
None yet, sometimes you get a lot of emails but nothing else other then that I can really complain about.

Rating breakdown

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Ease of use
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Sarah T.

Streamlines HR and payroll responsibilities!

Used weekly for 2+ years
Reviewed 2018-07-03
Review Source: Capterra

Pros
We feel like Paychex allows us to function with the resources a larger business would have, even though we are small! It is helpful to have professionals with answer to turn to in almost any situation.

Cons
The cost - but it can't be free! And it is quite reasonably priced. Otherwise we are quite happy with it.

Rating breakdown

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Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ricky M.

Doable, but not the best payroll service

Used weekly for 2+ years
Reviewed 2019-08-22
Review Source: Capterra

We used it to run payroll every week and have now switched to a better more efficient local service.

Pros
The people were super-nice every week when I talked to them! But it's not a very efficient system. They basically called and asked for employee hours and I read them off a list.

Cons
Not super-efficient, but at least they were reliable and cheap. They helped us get the job done!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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James D.

Better than the competition, and it's secure

Used daily for 2+ years
Reviewed 2019-01-14
Review Source: Capterra

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Pros
I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

Cons
Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

Rating breakdown

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Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

More valuable services out there.

Used daily for 2+ years
Reviewed 2020-03-07
Review Source: Capterra

Poor customer service and overvalued.

Pros
Integrations and accessibility for 3rd party accounting services.

Cons
The value of the product for features offered and lack of customer service provided is unacceptable when newer offerings are available. I switched away from this service and have more features for half the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Mikelle M.

A relatively good experience - mostly positive with few complaints

Used weekly for 6-12 months
Reviewed 2017-09-15
Review Source: Capterra

The price is right and the features are endless!

Pros
I like the video trainings. I think that the system also offers a plethora of awesome features that can meet all of our companies needs.

Cons
The customer service has been suboptimal - but maybe it is just our particular payroll specialist. He has actually been great mostly, it has just been difficult to get a hold of him.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tara S.

Doesn't integrate well with other platforms

Used weekly for less than 6 months
Reviewed 2016-11-07
Review Source: Software Advice

Has worked for us for many years, but as we've grown platform hasn't seemed to catch up to technology. Not very user friendly. Have employees working in multiple states on any given day. Has been difficult having to input time for each employee that has moved from one job site to another in one day.

Pros
Economical. Has been able to handle our needs in the past.

Cons
Not very user friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Cletta J.

I have had a great experience with Paychex Flex

Reviewed 2016-08-30
Review Source: Software Advice

Pros
I really like their platform. I believe that they have everything we need to handle our payroll and HR needs

Cons
The price is a little high. However, they were willing to work with us on the pricing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tony N.

Average Software

Used weekly for 6-12 months
Reviewed 2019-02-22
Review Source: Capterra

Ok software for the price and you get what you pay for.

Pros
This is an OK Product. Nothing that jumps out to me as extraordinary. However, If you need software for users to view their pay stubs, W2 , withholding etc. this is an OK choice.

Cons
I wouldnt say this software has cons per say. However, I believe it could be more intuitive. it has hall the functions I currently need.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Chris J.

Paychex Overview

Reviewed 2016-04-15
Review Source: Software Advice

Pros
The ability to provide various services within the platform.

Cons
The cost of per employee is expensive compared to other products.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Jenna M.

Paychex has changed our payroll service for the better!!

Used weekly for less than 6 months
Reviewed 2017-06-16
Review Source: Software Advice

they are great!

Pros
Paychex has been great from implementation to functionality. VERY user friendly and customer service is extraordinary.

Cons
As of the moment, I have no Cons for Paychex. Everything has been great-no complaints. I would like a lower cost (but that's with everything, they are not over priced what you get)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jon B.

Average Payroll Software with Horrific Service

Used weekly for 2+ years
Reviewed 2017-11-08
Review Source: Software Advice

ADP is hands down the superior service provided for marginal more expense

Pros
- Attractive pricing with negotiations - Performs all necessary payroll activity in one location and sign on

Cons
- Horrific level of service: Tax documents not sent by deadlines, personnel unwilling or unable to help, implementation leaders with limited service and knowledge - App of inferior quality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Becky B.

Paychex Review

Used weekly for 2+ years
Reviewed 2020-12-01
Review Source: Capterra

Excellent

Pros
Representative was exceptionally professional and responsive and the ease of use of product

Cons
Pricing was too high in comparison to other products

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Alisha A.

get what you pay for

Used daily for 6-12 months
Reviewed 2017-11-07
Review Source: Software Advice

Pros
The system and the implementation costs are well priced. Implementation is great! The implementation managers do awesome.

Cons
Once we left implementation the level of service went down. The ease of the for managers and approvals is not intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Eric H.

A once easy to use payroll system got waaaay more difficult

Used weekly for 2+ years
Reviewed 2019-01-28
Review Source: Capterra

We had Paychex for a lot of years. But eventually the cost just became too much. We are saving a lot of money with a competitor. The Paychex service has always been good with a dedicated account rep. But we were essentially paying the same cost as another employee for the service.

Pros
The service is pretty good. it used to be a very simple process to run a payroll. A spreadsheet type of format to enter hours and tab over. You also used to be able to customize the fields and the order they were in.

Cons
In the fall of 2018 they changed the format of the payroll entry. Now instead of typing hours and tabbing over to the next employee, you have to click on every employees name and type in their hours. It took a 5 - 7 minute process up to almost a half hour. Not to mention Paychex's prices are almost triple what anyone else is.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Drew B.

Better Customer Service After We Left...

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Software Advice

Pros
Paychex flex is very easy to use but that's unfortunately due to it's lack of functionality. Fair prices.

Cons
It seems like the customer service is much better after we switched to another vendor. They are very helpful every time I reach out to get archived info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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James M.

Excellent Service

Used weekly for 1-2 years
Reviewed 2018-12-19
Review Source: Capterra

Pros
The one thing I liked most about Paychex was the easy navigation and the amazing HR customer service. One of the biggest benefits that I like about Paychex is the ability to change a payroll, as payrolls are put on an automatic 15-minute hold, giving you a chance to remember what you might have forgotten.

Cons
The price is a little steep compared to other payroll/HR services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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NATALIE S.

Paychex Flex

Used weekly for 2+ years
Reviewed 2019-06-12
Review Source: Capterra

Pros
What i like most about using Paychex flex is the ability to have all your payroll reports in one place.

Cons
What i dislike would be the price, but the convenience outweighs this.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nuage P.

Not Worth the Money

Used daily for 2+ years
Reviewed 2019-05-02
Review Source: Software Advice

Pros
I had a really great rep that was still with the company for 2yrs. Normally, the reps change every 6mths-1yr.

Cons
Not very user friendly, hard to navigate, limited, and way over priced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Adam B.

Good product

Used occasionally for less than 6 months
Reviewed 2019-02-20
Review Source: Capterra

Everything is organized at a glance

Pros
User friendly Clean interface Easy downloads for paystubs

Cons
My company said the pricing was misleading at times, otherwise personally no negatives.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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