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Paycom

Cloud-based human capital management (HCM) software

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Paycom Pricing, Features, Reviews and Alternatives

Paycom product overview

What is Paycom?

Paycom offers user-friendly HR and employee-driven payroll technology to enhance the employee life cycle, in a single software. Paycom drives efficiencies, increases data integrity and gives employees power over their HR information through a self-service app. Employees already manage their timecards, PTO, benefits and more. Now they can own their payroll, which results in improved accuracy, reduced employer liability, increased process oversight and unparalleled employee insight into their pay.

Key benefits of using Paycom

It's All About Your People. Paycom empowers businesses with timely, accurate access to their workforce data. Our system gives employees easy, anytime access to view and interact with their own information, reducing the administrative burden on HR. Since all applications are driven from a single database, changes made by employees or employers populate instantly throughout the system, with no need to re-key information. The speed and accuracy of Paycom’s single-database application allows us to provide more accurate, timely financial and operational data to executives than any other provider. Paycom serves clients in every industry nationwide.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Live Online
Videos
Documentation
In Person
Webinars

Paycom features

Functionality

4.3

/5

618
Total Features116 12 categories

Most valued features by users

Reporting/Analytics
Self Service Portal
Reporting & Statistics
Activity Dashboard
Employee Database
Customizable Reports
Employee Management
Real Time Reporting

Functionality contenders

Paycom users reviews

Overall rating

4.4

/5

618

Positive reviews

84%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.4/10
Rating distribution

5

4

3

2

1

367

153

64

16

18

Pros
I love how user friendly this product is for everyone. Everything is very self explanatory and if you have any questions, customer service is very helpful and patient.

JD

Jessica D.

I love that it allows employees the ability to access and change their profiles and be responsible for their timecards.

Kim B.

Overall our rapidly growing business was due for a professional, easy, and affordable tool to manager payroll, benefits, HR related things, etc. and this was perfect.

AR

Anonymous Reviewer

Cons
We have been very frustrated with our implementation and ongoing service. They push to go live in a very short amount of time but did a terrible job of working to make sure the set up was right.

GL

Gayle L.

I have had several daily timecards messed up because of this.

AR

Anonymous Reviewer

When researching Paycom the only negative review I seemed to come across was difficulty with the software.

KD

Kristin D.

Overall rating contenders

Overall Rating

Centralizing HR

Reviewed 10 months ago

Transcript

Beth: Hi, my name is Beth and I'm a camp director. And I give Paycom a four out of five. For more reviews...

RB

Ron B.

Communications Analyst

Higher Education, 201-500 employees

Review source

Overall Rating

Paycom Review

Reviewed a month ago

Transcript

Ron: My name is Ron, Admissions Communications Manager. This is a review of Paycom, which I give a review...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Human resource management simplified

Reviewed 3 years ago

Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide

Pros

Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap. We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy. Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

Cons

We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training. Paycom's UI design and navigation feels outdated compared to similar software.

Vendor response

Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extremely Robust HR and Payroll Software!

Reviewed 6 months ago

Paycom representatives take the time to work with us on an individual basis to not only show us how to set up the features to our unique needs but they also performed training sessions with all of our staff.

Pros

The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department.

Cons

The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization.

Vendor response

Thank you for the 5-star review! We're glad you are enjoying our customer service, and we're happy our software has helped streamline your payroll process. Feel free to share any enhancements you'd like to see with our team at feedback@paycomonline.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Solid HR platform

Reviewed a month ago
Pros

The learning aspect of Paycom is a big bonus for our company. Also our company employees love the depth of the HR areas. Tax documents, time sheets, leave balances, etc. It’s all so accessible for our employees.

Cons

We would love to see a better system for managing and enrolling live event learning/training classes.

Vendor response

We're delighted to hear that you enjoyed using our software. Thank you for the 5-star review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Used to be really good. Not so much anymore

Reviewed a month ago

customer service was very good, software for small business, not so much

Pros

I used Paycom for probably 12 years with small companies. At some point they decided that wanted to up their service to larger companies. The software became a burden for small companies.

Cons

Where payroll took moments to run and just a few (less than 5) screens to complete, it became probably 15 screen to complete, so I moved on

Vendor response

Hi, Helen. At Paycom, we take great pride in offering top-tier customer service to all our clients. We're always innovating to create solutions for businesses of all sizes as we have with Beti, the industry's first employee-driven payroll. We would like to know more about your experience and encourage you to reach out to your dedicated specialist or connect with us at feedback@paycomonline.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Company Change

Reviewed 2 months ago

Overall i had no problem with Paycom, it was just the system we used daily for clocking in and out, as well as editing time cards, and checking pay stubs

Pros

I enjoyed using Paycom for the short time my company used it, before switching back to ADP. It was easy to use, navigate, and teach.

Cons

Some companies offer different types of discounts, and "coupons" with their service like ADP. I can get cheaper hotels, rental cars, discounts at restaurants all different types of perks.

Vendor response

We're delighted to hear that you enjoyed using our software, Ashley. Thank you for the 5-star review!

Paycom FAQs and common questions

Paycom has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Paycom supports the following languages:
English


Paycom supports the following devices:
Android, iPhone, iPad


No, Paycom does not have an API available.


Paycom offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support

Related categories