Paycom Pricing, Features, Reviews & Comparison of Alternatives

Paycom

Cloud-based human capital management (HCM) software

4.34/5 (444 reviews)

Paycom overview

What is Paycom?

Founded in 1998, Oklahoma City-based Paycom pioneered the payroll industry by being one of the first to offer businesses an alternative to installed payroll software. Using Software-as-a-Service (SaaS) technology, Paycom delivers cutting-edge human capital management software over the Internet to provide employers real-time access to their information. What started as a single application for Payroll has expanded to a feature-rich suite of services that includes time and labor management, talent acquisition, talent management, HR Management and payroll.
While Paycom’s application has grown, so too has its commitment to the one-to-one service model that guarantees customers one point of contact for all their inquiries. The personal support provided by dedicated Paycom Specialists and the improved efficiencies provided by Paycom’s payroll and HR technology creates a unique value proposition that has catapulted Paycom as a leader in the online, human capital management space.
www.paycom.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Paycom screenshotPaycom Does MorePaycom screenshotPaycom screenshotPaycom screenshotPaycom screenshot

Paycom reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.3
  4.4
Ricky Aladort, MBA, PMP

Human resource management simplified

Used daily for 2+ years
Reviewed 2018-09-12
Review Source: Capterra

Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide

Pros
Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap. We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy. Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

Cons
We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training. Paycom's UI design and navigation feels outdated compared to similar software.

Response from Paycom


Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

ANTONIO ROMANO

It pays to use Paycom!

Used weekly for 1-2 years
Reviewed 2020-01-07
Review Source: Capterra

Paycom has made everything related to HR easier. Whether it's payroll, benefits, SOP's, document signing even business process tutorials, everything is in one place now and easier to access and interact with.

Pros
Paycom was, at first, difficult. Like any new software you want everything to be where it was before. It wasn't. However with just a few short uses and the tutorials I realized that it was easier, faster and better organized than the software we were using before, which was online based instead of app based. Thank god we switched to Paycom, which made all of our business lives related to HR processes faster, easier and more efficient.

Cons
Once I learned it I have not found anything to complain about. Okay, the fingerprint log in doesn't always work perfectly. :) There.

Response from Paycom


Antonio, thank you for the raving review! We are thrilled that you are enjoying your Paycom experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Elaine Roberts

Paycom- From Manual Processes to the Modern Age

Used daily for 6-12 months
Reviewed 2019-12-20
Review Source: Capterra

Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.

Pros
Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

Cons
The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

Response from Paycom


Thank you for the review and feedback, Elaine! We are thrilled that you and your organization are enjoying Paycom! Please let us know if there is any way we can improve your experience by either directly reaching out to your specialist or contacting our team at feedback@paycomonline.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Morgan Smith

System still needs a ton of design upgrades to match competitor's offerings/meet business needs.

Used daily for 1-2 years
Reviewed 2017-12-05
Review Source: Capterra

Pros
ESS Dashboard/Tiles and notification menu. Ability to send automated "no thank you letters" to rejected interview candidates Test sample paychecks Total comp letters Dynamic Benefits / Open Enrollment Process

Cons
No historical reporting No option for change reports to pull one or two field items and does not show effective dates System glitches in LMS (when importing external content) - Dashboard does not reflect "percentage complete"; issues with completed courses showing as still needing to be complete despite confirmation Phantom period in Time Off Module Position Management/Org chart has to be manually changed. Position seats are not updated when a PAF is submitted. Applicant Tracking Module is confusing (too many dashboards and the dashboards do not populate the correct data) Can't hide unfilled/unused custom fields Performance Review Module not very dynamic/customizable Survey function not very dynamic/customizable (no logic) No Job Description function/Module 401k changes wont feed to our external vendor Too many individual steps to accomplish one task (i.e. build a check list) In general, the system is not as user friendly / customizable / dynamic as it was sold to us as.

Response from Paycom


Morgan, our team would like to connect with you regarding your feedback. Paycom is committed to being a valuable partner and we want to make sure you are receiving the maximum benefit out of the system. Based on the items listed in your feedback, we believe we can help alleviate some of the challenges you may be having. We¿re always adding additional functionality to the Paycom solution and we want to verify you are receiving those updates. We will have a member of our team reach out to you and you can always reach out to your Paycom specialist at any time. Thank you for giving us the opportunity to assist you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

Minimize review

Susie Sensenbach

Outstanding Product and Support

Used daily for 2+ years
Reviewed 2019-11-06
Review Source: GetApp

The BEST Payroll, and HRIS system on the market hands down!

Pros
This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

Cons
There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

Response from Paycom


Susie, thank you for sharing your Paycom experience! We are so thrilled that you enjoy using our products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Paycom pricing

Pricing options
Subscription
View Pricing Plans

Contact Paycom for pricing information.

Paycom features

Activity Dashboard
Applicant Tracking
Customizable Reporting
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Recruitment Management
Reporting & Statistics
Self Service Portal

API (445 other apps)
Activity Tracking (230 other apps)
Automatic Notifications (356 other apps)
Customizable Branding (277 other apps)
Data Import/Export (264 other apps)
Real Time Reporting (238 other apps)
Reminders (247 other apps)
Third Party Integration (294 other apps)

Videos and tutorials

Additional information for Paycom

Key features of Paycom

  • Human capital management (HCM)
  • Human Resource information system (HRIS)
  • Payroll
  • COBRA
  • Time & labor management
  • Reporting & dashboards
  • Real-time labor cost reporting
  • Document management
  • Talent management
  • HR management
  • Timecard management
  • 360 reviews
  • On-demand analytics
  • Compensation budgeting
  • Searchable contact histories
  • Custom reports
  • Digital signature
  • Document storage
  • Employee self service
  • Manager self service
  • Payroll management
  • Candidate pre-screening
  • Job status tracking
  • Online timesheets
  • Training management
  • Customized dashboards
  • Web-based time clocks
  • Benefits administration
  • Time & attendance management
  • Self-reviews
  • Applicant tracking
  • Customizable candidate database
  • Background checks
  • PTO tracking
  • Garnishment management
  • Performance management
  • Time-off requests
  • Employee onboarding
View All Features

Benefits

It's All About Your People. Paycom empowers businesses with timely, accurate access to their workforce data. Our system gives employees easy, anytime access to view and interact with their own information, reducing the administrative burden on HR. Since all applications are driven from a single database, changes made by employees or employers populate instantly throughout the system, with no need to re-key information. The speed and accuracy of Paycom’s single-database application allows us to provide more accurate, timely financial and operational data to executives than any other provider. Paycom serves clients in every industry nationwide.