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Paycom Logo

Paycom

4.4
(748)

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Cloud-based human capital management (HCM) software

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(58)

Paycom Pricing, Features, Reviews and Alternatives

Paycom FAQs

Q. Who are the typical users of Paycom?

Paycom has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Paycom support?

Paycom supports the following languages:
English

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Q. Does Paycom support mobile devices?

Paycom supports the following devices:
Android, iPad, iPhone

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Q. Does Paycom offer an API?

No, Paycom does not have an API available.

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Q. What level of support does Paycom offer?

Paycom offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support

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Paycom product overview

What is Paycom?

Paycom offers user-friendly HR and employee-driven payroll technology to enhance the employee life cycle, in a single software. Paycom drives efficiencies, increases data integrity and gives employees power over their HR information through a self-service app. Employees already manage their timecards, PTO, benefits and more. Now they can own their payroll, which results in improved accuracy, reduced employer liability, increased process oversight and unparalleled employee insight into their pay.

Key benefits of using Paycom

It's All About Your People. Paycom empowers businesses with timely, accurate access to their workforce data. Our system gives employees easy, anytime access to view and interact with their own information, reducing the administrative burden on HR. Since all applications are driven from a single database, changes made by employees or employers populate instantly throughout the system, with no need to re-key information. The speed and accuracy of Paycom’s single-database application allows us to provide more accurate, timely financial and operational data to executives than any other provider. Paycom serves clients in every industry nationwide.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Live Online
Videos
Documentation
Webinars
In Person

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/user

Per month

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Ease of use
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Paycom features

Functionality

4.4

/5

748

Total features

118

12 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Reporting & Statistics
Self Service Portal
Employee Database
Customizable Reports
Activity Tracking
Real Time Reporting

Functionality contenders

Paycom users reviews

Overall Rating

4.4

/5

748

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.34/10
Rating distribution

5

4

3

2

1

446

187

73

22

20

Pros
I love that it allows employees the ability to access and change their profiles and be responsible for their timecards.
I love how user friendly this product is for everyone. Everything is very self explanatory and if you have any questions, customer service is very helpful and patient.
Overall our rapidly growing business was due for a professional, easy, and affordable tool to manager payroll, benefits, HR related things, etc. and this was perfect.
Cons
We have been very frustrated with our implementation and ongoing service. They push to go live in a very short amount of time but did a terrible job of working to make sure the set up was right.
I have had several daily timecards messed up because of this.
When researching Paycom the only negative review I seemed to come across was difficulty with the software.

Overall rating contenders

BB
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Beth B.

Camp Director

Religious Institutions, 11-50 employees

Review source

Overall Rating

Centralizing HR

Reviewed 2 years ago

Transcript

Beth: Hi, my name is Beth and I'm a camp director. And I give Paycom a four out of five. For more reviews...

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Jimmy S.

Controller

Market Research, 51-200 employees

Review source

Overall Rating

Powerful HR software, but not easy to use or implement, and customer service is awful

Reviewed a year ago

Transcript

Jimmy: Hi, my name is Jimmy. I'm a controller. I would like to give Paycom a rating of three out of five...

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Chad R.

Financial Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Paycom, my HR Department

Reviewed 4 years ago

None of the payroll companies I have used in the past even compare to Paycom. The dedicated specialist is very important to me and I can speak to them with any questions. With the other companies, my payroll account never seemed to be important or big enough with them and I was never able to get the help I needed. With that said, this made a situation where I had to figure everything out and make sure...

Pros

The ease of use is the single best quality of this company. My payroll processing time has never been as effiecent or organized in my 18 years of having my business. I am on the site weekly and am very glad that I can process my payroll in a few minutes. I have w2 employee’s and 1099 contractors that I pay through my company. Having a tool that is easy saves me time and thus saves me money. The greatest asset that Paycom offers is their friendly and knowledgeable staff. I would be lost without my specialist. She is amazing. Once the payroll is complete, the reports are very easy to use and run so that I can keep track of all my expenses.

Cons

Based on my experience over the last 5 years of using Paycom, my specialist ensures that I have no cons associated with my service. She is great.

Vendor response

Chad, thank you so much for the detailed review. We're happy to be your valued partner.

JP
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Jackie P.

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Overall, great quality

Reviewed 2 months ago

It has been easy to use for scheduling. Payroll and managing hours is super user friendly.

Pros

I love being able to use it on the go. Our company is open seven days a week. I often have to make changes to the schedule or approve time punch changes at all hours. I can easily access it from my mobile device to make those changes

Cons

For the employees there isn't a calendar view to pick up/swap shifts

Vendor response

It's rewarding to know our product has placed director functions at your fingertips, Jackie. Please let us know how we can create a 10-star experience for you at feedback@paycomonline.com. Thank you for your review!

KB
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Karissa B.

Food & Beverages, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Bait and switch, twice

Reviewed 3 years ago

Bait and switch, twice now. Do not recommend.

Pros

Client specialist is excellent at responding.

Cons

Beware this is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit. Upper Management and local sales team members blame others instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We should have gone with Paylocity which was considerably less expensive but chose this company...

Vendor response

We're saddened to see this as your experience, as what you have described does not meet our expected standards. We pride ourselves on cultivating strong partnerships with our clients through our commitment to transparent communication. We would love the opportunity to learn more about your feedback and how we can help to improve your experience. Please reach out to us at feedback@paycomonline.com. We look forward to speaking with you, Karissa!

JA
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Jeremy A.

Health, Wellness and Fitness, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Disappointing Customer Service

Reviewed 2 months ago
Pros

Most of the daily functions like entering time, viewing PTO and adding new employees worked well and were easy to navigate.

Cons

The least helpful part of Paycom was their customer service. Our advisor changed multiple times and we never knew who to contact. We rarely ever got the issue resolved we called about during the first call.

Vendor response

We're delighted to know you're enjoying Paycom's software and that it has benefitted your organization! We'd like to learn more about your feedback to better understand how we can support your organization. Please reach out to us at feedback@paycomonline.com, and a member of our team will be in touch.

SF
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Samantha F.

Medical Practice, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for employees that work in multiple locations

Reviewed a month ago
Pros

Easy to set up/install, I like that I can access my onboarding documents at any time

Cons

Nothing negative to say at this time.

Vendor response

Thank you for taking time out of your day to share your Paycom experience, Samantha! We appreciate your positive feedback.

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