Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.
Pros
Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments
Cons
We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.
Thank you for sharing your Paycom experience and we appreciate your feedback! We are happy to hear our software is helping simplify your HR processes
Rating breakdown
Likelihood to recommend: 10/10
Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.
Pros
There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.
Cons
There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.
Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.
Rating breakdown
Likelihood to recommend: 10/10
Overall, I liked Paycom, it helped us consolidate HRIS and Payroll into one platform and upload mass employee data rather than having to enter it by hand.
Pros
As an Admin in the background I loved the reporting capabilities! You can report on anything and everything and customize the report however you'd like.
Cons
The team did not find it fully user friendly. It would take a lot of clicks to find what they were looking for. Also, by moving to Paycom, it made our 401k process a lot more manual. Having to enter employee rate changes by hand and upload 401k deductions by hand as well.
We're glad to see you have enjoyed our software and customized reporting capabilities! We're interested in learning more about your feedback and how we can earn a 5-star rating from you. Feel free to reach out to us at feedback@paycomonline.com.
Rating breakdown
Likelihood to recommend: 8/10
Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.
Pros
The time keeping modal was the easiest to use, however it still isn't super intuitive.
Cons
In 2020, with so many other INCREDIBLY user friendly options, Paycom is in the land of antiquated systems that are not intuitive or user friendly.
* They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system.
*System is incredibly complex and difficult to learn. Not intuitive at all.
* Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it.
*Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it.
*Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training.
We're sorry you were unhappy with your Paycom experience. After researching further, we were able to determine our team worked closely with you to confirm the system was set up properly and because of our due diligence, we discovered there were issues with your internal data from your previous provider. Each question you posed to our team appears to have been promptly responded to with a helpful hand and with additional training materials. Based on our large volume of positive reviews, we are confident in the service our team provides and the ease-of-use of our software. However, we are always striving to get better. Each client's experience is important to us, and we will be sure to note your feedback.
Rating breakdown
Likelihood to recommend: 0/10
Paycom helps streamline the on-going tasks of on-boarding and HRIS management. The software cuts own time-consuming aspects of people management and has increased the efficiency of the HR and Finance departments.
Pros
Paycom is an efficient and user friendly HRIS system that includes applicant tracking, on-boarding, payroll, and HR metrics. This is a wonderful, cost friendly tool for small non-profits.
Cons
The initial set-up is cumbersome and requires a good amount of upfront effort. However, once this process is complete, using the day-to-day programs are fairly easy.
Thank you for the review and feedback! We're thrilled you find our software easy to navigate. Please share any enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com.
Rating breakdown
Likelihood to recommend: 9/10
Contact Paycom for pricing information.
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