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Paycom
5
831
4
366
3
120
2
33
1
32
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Set Your HR and Payroll Software to Automatic
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Paycom - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Paycom overview



Based on 1382 verified user reviews
What is Paycom?
Paycom is a payroll tool with key features that include direct deposit, a self-service portal, payroll management, timesheet management, W-2 preparation, payroll reporting, and more.
Who uses Paycom?
Reviews for Paycom come from a wide variety of industries, including Non-Profit Organization Management (7% of reviewers), Hospital & Health Care (7%), and Health, Wellness and Fitness (4%). The most frequent use case for Paycom cited by reviewers is payroll (71% of reviewers).
What do users say about Paycom pricing?
Some users say Paycom offers good value for money and appreciate its robust features at a reasonable price, but some users report complicated pricing, hidden fees, and higher-than-expected costs that disappoint when value does not match expense.
Starting price
Pros & Cons
Payroll
Employee Management
Onboarding Process
Complex time punch corrections
High and unclear pricing
Cumbersome request handling
Paycom’s user interface
Paycom review summaries overview

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.4
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about Paycom?
Reviewers indicate Paycom streamlines payroll, HR, and benefits administration by consolidating multiple functions into a single, user-friendly platform. They appreciate the employee self-service features, robust reporting tools, and the ability to manage tasks from anywhere, which reduces administrative workload and improves data accuracy. Many find the system intuitive after initial use, and value ongoing training resources and product updates.
Some say implementation and customization can be complex, with a notable learning curve and occasional system glitches. They report mixed experiences with customer support, mentioning both responsive assistance and inconsistent service, especially during periods of high turnover or system changes.
Select to learn more
Who uses Paycom?
Based on 1,382 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Paycom's key features
GetApp's analysis of 120 verified user reviews collected between July 2021 and October 2024 identifies Paycom's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Paycom's Direct Deposit feature for its convenience and efficiency. They report that it saves time by eliminating the need for manual check handling and bank visits. Users find it easy to set up and modify, with the ability to direct deposits into multiple accounts. They highlight the timely and accurate processing of deposits, and the user-friendly interface that allows both employees and admins to manage information seamlessly. Some mention the environmental benefits of going paperless. Of the 53 Paycom users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.
Users report that Paycom's Online Time Clock is straightforward and easy to use. They appreciate the ability to clock in from various locations, including remotely, and the convenience of using mobile devices. Reviewers indicate that it helps prevent bottlenecks and ensures accurate time tracking. They find it beneficial for managing time punches and making adjustments. Some users note occasional technical issues, but overall, they value the capability for its simplicity and effectiveness. Of the 33 Paycom users who gave detailed accounts of their use of Online Time Clock, 97% rated this feature as important or highly important.
Reviewers highlight Paycom's Payroll Management for its accuracy and automation. They appreciate the ability to view and approve paychecks before processing, ensuring correct payments. Users find it easy to access pay stubs and manage payroll data. They report that the system simplifies payroll tasks and reduces errors. Some mention challenges with integrating other software, but overall, they find the process user-friendly and efficient, with helpful customer support. Of the 51 Paycom users who gave detailed accounts of their use of Payroll Management, 94% rated this feature as important or highly important.
Users find Paycom's Timesheet Management easy to navigate and use. They appreciate the ability to view and request changes to timesheets, manage missed punches, and track hours worked. Reviewers highlight the integration with third-party systems and the convenience of managing timesheets on mobile devices. Some users mention the need for better methods to link schedule allocations, but overall, they value the transparency and ease of use. Of the 34 Paycom users who gave detailed accounts of their use of Timesheet Management, 94% rated this feature as important or highly important.
Reviewers appreciate the comprehensive Payroll Reporting capabilities of Paycom. They highlight the variety of reports available and the ease of accessing and creating them. Users find the capability essential for legal compliance, financial record-keeping, and data analysis. They report that the mobile app enhances accessibility. Some mention the complexity of custom report creation, but overall, they value the detailed and accurate reporting for managing payroll expenses and ensuring compliance. Of the 37 Paycom users who gave detailed accounts of their use of Payroll Reporting, 92% rated this feature as important or highly important.
Users report that Paycom's W-2 Preparation is convenient and efficient. They appreciate the ability to access and download W-2 forms online, reducing the wait for mail delivery. Reviewers highlight the ease of reviewing and editing tax information, and the automatic updates to W-4 forms. They find the capability saves time and reduces the workload for the accounting department. Overall, they value the simplicity and accessibility of the W-2 preparation process. Of the 40 Paycom users who gave detailed accounts of their use of W-2 Preparation, 90% rated this feature as important or highly important.
All Paycom features
Features rating:
Paycom alternatives
Paycom integrations (2)
Integrations rated by users
We looked at 1,382 user reviews to identify which products are mentioned as Paycom integrations and how users feel about them.
Integration rating: 4.2 (19)
“Our team s small. We were trying to reduce the amount of platforms we were using.”
“It's not our primary source needed for integration. Other products we integrate with are not listed.”
Clair J.
People Operations Manager
Integration rating: 4.0 (2)
“Because that is where all our invoice and bill processing ends up”
“Quickbooks Enterprise is my main accounting system”
Esnayde M.
Operations Manager
Integration rating: 4.5 (2)
Integration rating: 4.5 (2)
“We add users to Toast and they migrate over to Hot Schedules. This is not immediate and can take 24-48hrs.”
Alejandra L.
Admin Support
Integration rating: 1.0 (1)
Other top integrations
Paycom customer support
What do users say about Paycom customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Paycom customer support.
Widely noted by reviewers, Paycom offers responsive and knowledgeable customer support, often with dedicated account representatives.
A significant portion of users highlight fast response times and the availability of support via phone, email, and even on-site visits.
Common user feedback praises the team's willingness to resolve issues, provide guidance, and customize solutions to company needs.
A limited number of users report inconsistent support quality, with some reps lacking expertise and slow response times during busy periods.
Support options
Training options
To see what individual users say about Paycom's customer support, check out the review snippets below.
“The customer support is great and your client manager actively works to ensure you're aware of new features, how to use the system effectively, and submit support tickets when needed.”
Christie V.
HR Manager
“The service is amazing and my rep always responds quickly and helps make sure I understand the full process behind what I am trying to accomplish.”
Tammy M.
HR Supervisor
“Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. ”
Tony B.
Director of Human Resources
Paycom FAQs
Paycom has the following typical customers:
Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What is Paycom used for?
Paycom is a leading provider of human capital management software that helps organizations automate routine decisions and workflows. Through built-in decisioning logic and full-solution automation, Paycom helps reduce manual work, improve consistency and streamline HR and payroll processes. Its single database consolidates HR and payroll data, helping eliminate fragmentation while supporting accurate, seamless workforce management. This integrated approach reduces administrative burden for HR, managers and employees while improving operational efficiency. Founded in 1998, Paycom serves organizations across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Q. Does Paycom support mobile devices?
Paycom supports the following devices:
Android, iPhone, iPad
Q. What level of support does Paycom offer?
Paycom offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support






















