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Paycom Logo

Set Your HR and Payroll Software to Automatic

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Paycom - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

Paycom overview

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Based on 1392 verified user reviews

What is Paycom?

Paycom is a payroll program offering key features such as direct deposit, a self service portal, payroll management, W-2 preparation, payroll reporting, and time and attendance tracking, among others.

Who uses Paycom?

Reviews for Paycom come from a wide variety of industries, including Hospital & Health Care (8% of reviewers), Non-Profit Organization Management (8%), and Health, Wellness and Fitness (4%). The most frequent use case for Paycom cited by reviewers is payroll (71% of reviewers).

What do users say about Paycom pricing?

Some reviewers find Paycom cost-effective for small businesses and appreciate robust features at a reasonable price, but some users report high and escalating costs, frustration with hidden fees, and feel the pricing structure is complicated and less affordable.

Starting price

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Pros & Cons

Payroll

Employee Management

Onboarding Process

Complex time punch corrections

High and unclear pricing

Cumbersome request handling

Paycom’s user interface

Ease of use rating:

Paycom reviews

Overall rating

4.4

/5

1.3K

Positive reviews

72

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.72/10
Rating distribution

5

4

3

2

1

836

369

122

33

32

Pros
“Its all-in-one platform streamlines payroll, onboarding, time tracking, benefits administration, and compliance management, helping HR professionals reduce manual tasks and improve accuracy.”
HM

Hailey M.

Hr Generalist

“From recruiting and applicant tracking to onboarding, workflows, document management, reporting, and employee self-service, Paycom has helped us streamline processes and create a better experience for both our candidates and employees.”
Verified reviewer profile picture

Angie M.

Talent Acquisition Specialist

“Excellent customer support, streamlined HR and compliance workflows, automated payroll and GL reporting, and significant time savings through reduced manual processes.”
JH

Jessica H.

Business Operations Manager

Cons
“We cannot process payroll as they told we would, we cannot get a functioning GL, their ATS cannot facilitate communication and cannot perform any scheduling functions, and Paycom seems to think employee onboarding begins at their start date, so we cannot facilitate any tasks or communication prior to that date.”
Verified reviewer profile picture

Andrew F.

VP, People

“Even when using the Advanced Report Writers I have found multiple times that I can't get to the information needed in a report even though it can be found on a display (i.e. the docid assigned to uploaded onboarding documents for the selfie with I9 is only available in the Supervisor signature, and in most cases our Supervisor's do not acknowledge those until the first day of class and we need to review them earlier on the onboarding team, and I haven't been able to find one other place where this information can be seen even though by logic you would know one has been assigned.) While it appears that Paycom makes an attempt to keep things simple, there needs to be more of an Admin/ Developer access that can be granted that would essentially allow access to all data even backend such as the aforementioned IPs and docids if needed.”
LC

Lisa C.

Onboarding Manager

“It does not recognize 2 different pay classes at the same time for an employee, If an employee works a 12 hour shift and 24 hour shift it does not calculate correctly.”
MS

Micaela S.

Human Resiurces

Who uses Paycom?

Based on 1,392 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Non-Profit Organization Management
Hospital & Health Care
Food & Beverages
Construction
Others

Use cases

Payroll
Human Resources
Onboarding
Time Clock
Direct Deposit Payroll

Paycom's key features

GetApp's analysis of 120 verified user reviews collected between July 2021 and October 2024 identifies Paycom's most critical features and summarizes user sentiment about those features.

Direct deposit

Reviewers appreciate Paycom's Direct Deposit feature for its convenience and efficiency. They report that it saves time by eliminating the need for manual check handling and bank visits. Users find it easy to set up and modify, with the ability to direct deposits into multiple accounts. They highlight the timely and accurate processing of deposits, and the user-friendly interface that allows both employees and admins to manage information seamlessly. Some mention the environmental benefits of going paperless. Of the 53 Paycom users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.


Online time clock

Users report that Paycom's Online Time Clock is straightforward and easy to use. They appreciate the ability to clock in from various locations, including remotely, and the convenience of using mobile devices. Reviewers indicate that it helps prevent bottlenecks and ensures accurate time tracking. They find it beneficial for managing time punches and making adjustments. Some users note occasional technical issues, but overall, they value the capability for its simplicity and effectiveness. Of the 33 Paycom users who gave detailed accounts of their use of Online Time Clock, 97% rated this feature as important or highly important.


Payroll Management

Reviewers highlight Paycom's Payroll Management for its accuracy and automation. They appreciate the ability to view and approve paychecks before processing, ensuring correct payments. Users find it easy to access pay stubs and manage payroll data. They report that the system simplifies payroll tasks and reduces errors. Some mention challenges with integrating other software, but overall, they find the process user-friendly and efficient, with helpful customer support. Of the 51 Paycom users who gave detailed accounts of their use of Payroll Management, 94% rated this feature as important or highly important.


Timesheet Management

Users find Paycom's Timesheet Management easy to navigate and use. They appreciate the ability to view and request changes to timesheets, manage missed punches, and track hours worked. Reviewers highlight the integration with third-party systems and the convenience of managing timesheets on mobile devices. Some users mention the need for better methods to link schedule allocations, but overall, they value the transparency and ease of use. Of the 34 Paycom users who gave detailed accounts of their use of Timesheet Management, 94% rated this feature as important or highly important.


Payroll Reporting

Reviewers appreciate the comprehensive Payroll Reporting capabilities of Paycom. They highlight the variety of reports available and the ease of accessing and creating them. Users find the capability essential for legal compliance, financial record-keeping, and data analysis. They report that the mobile app enhances accessibility. Some mention the complexity of custom report creation, but overall, they value the detailed and accurate reporting for managing payroll expenses and ensuring compliance. Of the 37 Paycom users who gave detailed accounts of their use of Payroll Reporting, 92% rated this feature as important or highly important.


W-2 Preparation

Users report that Paycom's W-2 Preparation is convenient and efficient. They appreciate the ability to access and download W-2 forms online, reducing the wait for mail delivery. Reviewers highlight the ease of reviewing and editing tax information, and the automatic updates to W-4 forms. They find the capability saves time and reduces the workload for the accounting department. Overall, they value the simplicity and accessibility of the W-2 preparation process. Of the 40 Paycom users who gave detailed accounts of their use of W-2 Preparation, 90% rated this feature as important or highly important.


All Paycom features

Features rating:

1099 preparation
360 degree feedback
401(k) tracking
Absence management
Academic/Education
ACA reporting
Access controls/permissions
Accounting integration
Activity dashboard
Activity tracking
Ad hoc reporting
AI copilot
AI/Machine learning
Alerts/Notifications
Analytics
API
Applicant tracking
Application management
Approval process control
Approval workflow
Assessment management
Asynchronous learning
Attendance management
Attendance tracking
Audit management
Audit trail
Automated receipt matching
Automated scheduling
Automatic time capture
Auto update
Availability management
Background screening
Batch processing
Benchmarking
Benefits administration outsourcing
Benefits dashboard
Benefits management
Billable & non-billable hours
Billing & invoicing
Biometric recognition
Blended learning
Bonus management
Budgeting/Forecasting
Budget management
Built-in course authoring
Calendar management
Candidate management
Candidate profiles
Career development
Cash flow management
Categorization/Grouping
Certification & licensing
Chatbot
Check printing
Clock in/out
COBRA administration
Collaboration tools
Commission management
Communication management
Compensation management
Compensation plan modeling
Compensation statements
Competency management
Compliance management
Compliance tracking
Configurable workflow
Content library
Content management
Corporate/Business
Corporate card
Course management
Course tracking
Credit card management
Criminal history verification
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Data import/export
Data security
Data verification
Data visualization
Deduction management
Disability insurance administration
Discussions/Forums
Document management
Document storage
Drag & drop
Drug & health screenings
Duplicate detection
Education verification
eLearning companies
Electronic forms
Electronic payments
Electronic signature
Employee benefits administration
Employee database
Employee engagement
Employee handbook
Employee management
Employee onboarding
Employee portal
Employee profiles
Employee scheduling
Employee self service
Employee time tracking
Employment Eligibility Verification
Employment screening
Enrollment confirmation
Expense claims
Expense tracking
Feedback management
Financial analysis
FMLA administration
Forecasting
Forms management
Fraud detection
GDPR compliance
Generative ai
Geofencing
Goal management
Goal setting/tracking
Gradebook
Health insurance administration
Help desk management
HIPAA compliant
Historical reporting
HR management
HSA/FSA administration
Identity verification
Incentive management
Individual development plans
Instant Check
Internal hr
Internal talent mobility
Interoperability
Invoice management
Job Application Management
Job board
Job description management
Job posting
Job requisition
Knowledge base management
Labor cost calculator
Labor cost reporting
Labor forecasting
Labor management
Learner portal
Learning & development
Learning management
Learning paths/tracks
Leave tracking
Life insurance administration
Lockout periods
Market data analysis
Messaging
Mileage tracking
Mobile access
Mobile alerts
Mobile app
Mobile learning
Mobile receipt upload
Monitoring
Multi-Country
Multi-Currency
Multi-Language
Multi-Location
Multi-State
Offboarding
Offline access
Onboarding
Online applications
Online benefits enrollment
Optical character recognition
Organizational charting
Orientation workflow management

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Paycom integrations (2)

Integrations rated by users

We looked at 1,392 user reviews to identify which products are mentioned as Paycom integrations and how users feel about them.

Integration rating: 4.2 (19)

Our team s small. We were trying to reduce the amount of platforms we were using.

CJ

Clair J.

People Operations Manager

Integration rating: 4.0 (2)

I get into my accountant quickbooks al my business activity to have my mind free that my taxes are taken care of correctly.

Syncing sales and ledger entries into QuickBooks keeps tax reporting and overall accounting reconciled with our daily Famous Software transactions.

SS

Santiago S.

Owner

1/2

Integration rating: 4.5 (2)

Toast POS logo
Toast POS

Integration rating: 4.5 (2)

We add users to Toast and they migrate over to Hot Schedules. This is not immediate and can take 24-48hrs.

AL

Alejandra L.

Admin Support

Other top integrations

Paycom customer support

What do users say about Paycom customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Paycom customer support.

Widely noted by reviewers, Paycom offers responsive and knowledgeable customer support, often with dedicated account representatives.

A significant portion of users highlight fast response times and the availability of support via phone, email, and even on-site visits.

Common user feedback praises the team's willingness to resolve issues, provide guidance, and customize solutions to company needs.

A limited number of users report inconsistent support quality, with some reps lacking expertise and slow response times during busy periods.

Support options

Knowledge base
Faqs/forum
Email/help desk
Phone support

Training options

Live online
Videos
Documentation
Webinars
In person

To see what individual users say about Paycom's customer support, check out the review snippets below.

“The customer support is great and your client manager actively works to ensure you're aware of new features, how to use the system effectively, and submit support tickets when needed.”

CV

Christie V.

HR Manager

“The service is amazing and my rep always responds quickly and helps make sure I understand the full process behind what I am trying to accomplish.”

TM

Tammy M.

HR Supervisor

“Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. ”

TB

Tony B.

Director of Human Resources

Paycom FAQs

Q. Who are the typical users of Paycom?

Paycom has the following typical customers:
Large Enterprises, Small Business, Mid-size Business

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Q. What is Paycom used for?

Paycom is a leading provider of human capital management software that helps organizations automate routine decisions and workflows. Through built-in decisioning logic and full-solution automation, Paycom helps reduce manual work, improve consistency and streamline HR and payroll processes. Its single database consolidates HR and payroll data, helping eliminate fragmentation while supporting accurate, seamless workforce management. This integrated approach reduces administrative burden for HR, managers and employees while improving operational efficiency. Founded in 1998, Paycom serves organizations across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.


Q. Does Paycom support mobile devices?

Paycom supports the following devices:
Android, iPhone, iPad


Q. What level of support does Paycom offer?

Paycom offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support

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