Paycom Reviews

Paycom

Cloud-based human capital management (HCM) software

4.36/5 (495 reviews)

Pros
  • I like that this software is easily accessible to all users and the training videos they provide helps users to input their information with ease.Arianna B.Read the full review
  • Granted this and Kronos are the only time keeping applications i’ve used, Paycom happens to be the best of the best in terms of reliability, functionality, and looks.Zac M.Read the full review
  • We have really enjoyed the ability to pull all the reports for the many aspects of payroll. Our employees enjoy being able to pull all of their information.Karey L.Read the full review
Cons
  • We have been very frustrated with our implementation and ongoing service. They push to go live in a very short amount of time but did a terrible job of working to make sure the set up was right.Gayle L.Read the full review
  • The document management system was atrocious- once a document is uploaded the title cannot be changed so user error can complicate reporting and sorting. The ATS function was the absolute worst.Verified ReviewerRead the full review
  • There's a simple lack of fluidity to just about everything. The interface is inconsistent and shows signs of several incomplete re-skins.Jesse B.Read the full review
93%
recommended this to a friend or a colleague
Susie Sensenbach

Outstanding Product and Support

Used daily for 2+ years
Reviewed 2019-11-06
Review Source: GetApp

The BEST Payroll, and HRIS system on the market hands down!

Pros
This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

Cons
There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

Response from Paycom


Susie, thank you for sharing your Paycom experience! We are so thrilled that you enjoy using our products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Armaan Dossani

Paycom is Incredible and has the best support team!

Used daily for 1-2 years
Reviewed 2020-05-01
Review Source: GetApp

Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.

Pros
There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

Cons
There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

Response from Paycom


Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Karissa Bresheare

Bait and switch, twice

Used daily for 1-2 years
Reviewed 2020-02-13
Review Source: Capterra

Bait and switch, twice now. Do not recommend.

Pros
Client specialist is excellent at responding.

Cons
Beware this is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit. Upper Management and local sales team members blame others instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We should have gone with Paylocity which was considerably less expensive but chose this company because it had excellent reviews and we were told that our price point would not change, that Paycom does not raise their prices on existing clients. Lie. Just received a notice of a 3.8% after one year. We were told price would only increase if we opted to use any future add on features they developed. We were also misled and told that what we signed on for included all the modules they offered at the time of signing. Another lie. When we went to get training on some of these features, we were told we didn't have them activated even though we provided email proof with our sales person that we were expecting to have access to these modules when we signed on. I do not trust this company. A little over a year with them and we've had two major issues where we've had the bait and switch pulled on us. Software is ok once you're trained. We've experienced payroll glitches with incorrect amounts being shown as being removed from our bank but all three times it was caught and fixed in time thankfully. I cannot recommend this company.

Response from Paycom


We're saddened to see this as your experience, as what you have described does not meet our expected standards. We pride ourselves on cultivating strong partnerships with our clients through our commitment to transparent communication. We would love the opportunity to learn more about your feedback and how we can help to improve your experience. Please reach out to us at feedback@paycomonline.com. We look forward to speaking with you, Karissa!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

One of the best solutions for HR

Used daily for 2+ years
Reviewed 2020-01-30
Review Source: Capterra

Using Paycom as an Administrator is a breeze. Easy to set up, great for reporting, payroll processing, and customer support (I have a designated representative). No more case numbers or long waiting calls. For employees, or standard users, the system is easy to navigate. The Paycom App is fantastic.

Pros
As Administrator of the system, Paycom is convenient/easy to use. The modules such as Benefits Administration, Time and Attendance, Document Management, Expense Management, Applicant Tracking, are very intuitive to use. The report writer is the best. Compared with ADP, Paycom is one of the most user-friendly HRMS out there. Customer support is great. Each account/company has a designated representative assigned.

Cons
Price. The products are wonderful, but it comes with a price. Every company/organization has its uniqueness. Finding a perfect HR software is not easy, but Paycom meets all the criteria I need.

Response from Paycom


Thank you for the fantastic review! We appreciate you sharing your experience with Paycom! We're thrilled that you are enjoying our products and that you find them easy to navigate! If there are any updates that would improve your experience in the future, please let your dedicated support specialist know!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Daniel Graves

Best of the Best

Used daily for less than 6 months
Reviewed 2020-02-10
Review Source: Capterra

Paycom is the corvette of HR and time management systems. We looked at many other products, and very few offered all native modules, and a nearly perfect user experience... Those that did would be the super-cars of the industry, they may be ultra performant, hyper tuned, or can do anything, BUT that often makes them expensive and hard to maintain. Paycom struck the perfect balance for our company.

Pros
Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

Cons
A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

Response from Paycom


Daniel, thank you for the review! We're thrilled that we can support your organization's needs!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Elaine Roberts

Paycom- From Manual Processes to the Modern Age

Used daily for 6-12 months
Reviewed 2019-12-20
Review Source: Capterra

Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.

Pros
Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

Cons
The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

Response from Paycom


Thank you for the review and feedback, Elaine! We are thrilled that you and your organization are enjoying Paycom! Please let us know if there is any way we can improve your experience by either directly reaching out to your specialist or contacting our team at feedback@paycomonline.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Karena Pennon

User Friendly System

Used daily for 2+ years
Reviewed 2020-04-13
Review Source: Capterra

Overall experience has been great. Any issues or questions we may have are quickly addressed and we have an extremely knowledgeable dedicated account specialist.

Pros
Paycom software is very easy to understand and navigate. The modules are very comprehensive in terms of available features. The reporting feature allows you to pull information in a variety of formats. And the end-user has their HR information right at their finger tips which allows for easy access and updating information convenient.

Cons
Paycom has annual price increases to the software that we use. We started with a certain price which has changed over time.

Response from Paycom


Karena, thank you for sharing your Paycom experience! We're thrilled to see you are enjoying our products, and we hope they will continue to bring value to your organization. Please feel free to share with your dedicated specialist any enhancements you would like to see from us; we love hearing from our users!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Lot's of Features

Used daily for 6-12 months
Reviewed 2019-10-22
Review Source: Capterra

Overall I would still recommend Paycom to most people. They are a one-stop solution and are release new features regularly. I just wish they would spend some more time perfecting their existing modules.

Pros
We bought most of the modules and it has improved some of our workflows. The biggest part is our staff actually uses the app which has helped us and removed some of the data updates, like phone changes or direct deposit changes from our managers and HR staff. It also has brought some of our previously separate software into one solution.

Cons
There are a variety of areas that even as the administrator I can't change or see. The modules are designed for normal business practices, however, for a lot of companies, there are often special cases and exceptions to rules. These can be difficult or impossible to do in the system. We have actually rewritten some policies to fit into what the software can do.

Response from Paycom


Thank you for your review and feedback! We will share it with our product team!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Paycom excels for Employee Self-Service and Small HR Teams

Used daily for 2+ years
Reviewed 2020-03-26
Review Source: GetApp

Our business evolves on a monthly basis and Paycom has assisted us in ease of changes. We have realized many benefits through employees taking charge of their self-service, most recently the new hire on boarding experience through Self-On boarding.

Pros
Paycom allows employees to take their data into their own hands (W4 changes, direct deposit, address changes and more) allowing HR teams to focus on more strategic initiatives for their business.

Cons
Some functionality does not fit our business model.

Response from Paycom


Thank you for choosing Paycom to be a part of your organization's success! We're thrilled to be able to support and encourage your continued growth!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Frank Kielpikowski

Paycom Review

Used weekly for less than 6 months
Reviewed 2020-03-24
Review Source: Software Advice

Overall it was pretty good, we dropped them, but are probably picking them back up again.

Pros
Easy to use, all the information on just one platform and not shared platforms, tons of reports to create or choose from, customizable information, great implementation.

Cons
Cost was a little more than we were comfortable with, and also struggled to work with us on funding the bank on a biweekly basis.

Response from Paycom


Frank, we appreciate you taking the time to share your Paycom experience! We're looking forward to providing great value and support to your organization through our single-database solution again, soon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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ANTONIO ROMANO

It pays to use Paycom!

Used weekly for 1-2 years
Reviewed 2020-01-07
Review Source: Capterra

Paycom has made everything related to HR easier. Whether it's payroll, benefits, SOP's, document signing even business process tutorials, everything is in one place now and easier to access and interact with.

Pros
Paycom was, at first, difficult. Like any new software you want everything to be where it was before. It wasn't. However with just a few short uses and the tutorials I realized that it was easier, faster and better organized than the software we were using before, which was online based instead of app based. Thank god we switched to Paycom, which made all of our business lives related to HR processes faster, easier and more efficient.

Cons
Once I learned it I have not found anything to complain about. Okay, the fingerprint log in doesn't always work perfectly. :) There.

Response from Paycom


Antonio, thank you for the raving review! We are thrilled that you are enjoying your Paycom experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mary Sellner

A good solution for the money

Used daily for 6-12 months
Reviewed 2019-10-15
Review Source: Software Advice

Overall we are very pleased with the scope and breadth of the system. We are finding that we are able to solve many HR challenges through this platform. And they are continually improving the product. Even in the last 10 months, some of the things that would have made to the "What do you like least about this software?" list have been resolved through new product releases.

Pros
We implemented Paycom after becoming frustrated with a much more expensive solution. We have been using it for about 10 months and are still amazed at how intuitive the software is. Our HR team has been able to go right into the system and begin using it with very little formal training which a plus when time is tight. But I would also recommend taking their webinar training when offered. I've picked up tricks that are less obvious but greatly enhance my ability to accomplish what I need to do in the system. I especially like the Personal Action Forms and the fact that they are customizable. We don't even need process documentation anymore. We create a custom PAF for each type of employee transaction that needs to be made and include all the relevant fields that may need to be changed or verified as a result of the change type. This is a huge time saver for us and keeps our data accurate. I also appreciate the many compliance tools and dashboards. We have been able to ensure Notice Compliance by using the Checklists functionality. You can assign documents to employees and get their signed acknowledgement and be completely paperless! A great benefit with six offices spread across the country and only one central HR department.

Cons
We are still hopeful that Paycom will come out with a more robust API that will allow us to share employee data bi-directionally. For now, you can export data from Paycom to share across other software systems but you cannot write into Paycom. Everything needs to be manually imported.

Response from Paycom


Thank you for the review and feedback, Mary! We are thrilled that you are enjoying your Paycom experience! We will be sure to share your feedback regarding the API process with our product teams.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

A well-rounded, feature rich HRIS

Used daily for 6-12 months
Reviewed 2019-04-17
Review Source: Capterra

We use the Paycom HRIS similarly to most companies might us it; for payroll, employee management and talent acquisition. The system has decreased the amount of time we spend on every day tasks. It's simplified the payroll process, transitioned us from paper to digital in many ways and added value to the new hire process. The ability to on-board new hires electronically has been a vital time savings. Our reduction in paper cost is significant. Overall, our Paycom experience has been very positive. It's re-defined the way we handle HR tasks. It's brought our candidate experience to a new level and has resulted in immeasurable time savings. Any issues we have are overshadowed by the fact that we can always reach a knowledgeable account representative that is willing and eager to help us. Paycom continually proves themselves to be a partner who has a vested interest in our success. I would not hesitate to recommend Paycom as a full-featured HRIS or for any of their many specific modules. As someone who has used all of their modules, I can attest to their quality and accuracy. They should be a top contender for any organization shopping for an HRIS.

Pros
Paycom may not have the brand recognition of a larger HRIS, but that doesn't mean that it shouldn't be a front-line contender. The software is robust with capabilities that round out its fairly intuitive interface. If you have a need for an HRIS, chances are good that Paycom will be able to satisfy it. Our experience with their offerings includes Payroll, Employee Management, Applicant Tracking and other modules. While the modules differ in their complexity and sometimes require a modest learning curve, there's nothing inherently negative to say about any of them. Even with some time to adjust and learn the system, it can be credited for simplifying almost every aspect of our human resources administration. What's more is that Paycom is continually updating and streamlining it's software. Seldom a week or two goes by without a meaningful innovation to Paycom. I've taken notice that these updates most often the fruit of listening to customer feedback; something many companies aren't particularly well known for. In my experience, we've always been able to reach a representative at Paycom and they've always been willing to take our feedback. When practical, they've been able to implement some of the things that we've asked for. They've been quick to address any problems that we've experienced, either through software or user error. Simply put, Paycom is a responsive HRIS suite that continues to evolve while offering an outstanding customer service experience.

Cons
Paycom offers a bevy of features, but you won't find all of these enabled at the onset. As you dig through the manual, you will find interesting features that aren't present in your HRIS. This is usually because they're not enabled which doesn't always mean that they come at an extra cost. It only means that these specific features have not been turned on and that you need to request that functionality by contacting your account representative. This can be a bit frustrating at times, but it certainly makes sense not to enable everything in the system. I suppose that it is akin to training wheels. Paycom offers so many features and functionalities that enabling them all at once would likely be overwhelming to a new user. In this respect, it makes sense that certain, less popular features, might not be enabled by default. That's the case for some of the Paycom features, but you'll find it easy enough to have them enabled. It merely takes a phone call to your account representative who will have the feature enabled in relatively short order. Apart from that, not every aspect of the system is completely intuitive. There are some areas in Applicant Tracking, for example, that can be cumbersome and less than stream-lined. Some things are just harder than they should be - either due to the overwhelming feature set or ill-thought design. Having said that, Paycom is continually evolving and I've seen active changes to make all aspects easier to use.

Response from Paycom


We greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your thoughts. If you have any other thoughts feel free to let us know.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ricky Aladort, MBA, PMP

Human resource management simplified

Used daily for 2+ years
Reviewed 2018-09-12
Review Source: Capterra

Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes. Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide

Pros
Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap. We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy. Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

Cons
We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training. Paycom's UI design and navigation feels outdated compared to similar software.

Response from Paycom


Ricky, thank you so much for your positive and detailed review of the partnership between your organization and Paycom. We will share your feedback regarding our training content and product development teams. We also recommend the resources on the Paycom blog and the HR Break Room podcast regarding the topics you mentioned. Please reach out to your Paycom specialist if you have any additional questions or feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Paycom is the One Stop Shop!

Used daily for 2+ years
Reviewed 2019-04-24
Review Source: GetApp

Our previous vendor was built off bolt on modules, not products they developed. This vendor didn't allow for online signing of new hire paperwork, didn't have a built in electronic I-9, had separate time and attendance and PTO tracking. It became a full time job just to keep up with their time and attendance and PTO tracking. When we were shopping for new HRIS software we knew we wanted one system and Paycom was the only one we found that was truly one system. Since bringing in Paycom we have moved into the digital age! With all the efficiencies we have found utilizing Paycom we have been able to save on overhead and have maintained an open headcount for the HR department. Not only is the software top notch but we love having top notch customer service as well! Not only do we have a dedicated payroll specialist that we can contact for day to day questions and assistance but we also have a Customer Relations Representative (CRR) that is available for onsite training and overview of the system to ensure we are getting the most of the system and fully utilizing the products we purchased!

Pros
Paycom is the one stop shop for HRIS systems. From posting job opportunities, tracking applicants through the interview process, onboarding, and the entire employee life cycle, Paycom has it all. Just when you think it can't get better they do a monthly release that makes you go "wow!". They are innovative and always looking for ways to make the HR professional's life easier!

Cons
One area of focus I would recommend would be more content development in their new LMS module. The module itself is really user friendly but having content is the toughest part of building an LMS. Having more pre-built content would help utilize the module quicker.

Response from Paycom


Thank you for the 5-star review! We're happy to partner with you to be your ?one-stop shop? payroll and HR technology solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Miranda Ferguson

Paycom

Used daily for 2+ years
Reviewed 2019-11-26
Review Source: Capterra

Very very satisfied. Highly recommend to any business. Amazing company to work with.

Pros
Easy to use. Is/can be a one stop shop for any employer. Application tracking system is amazing and saves time when entering a new hire into the system. Also has government and task management section that has pre-loaded modules to send out to employees to help keep a company in compliance with federal/state laws. Customer Support is awesome. Our assigned rep reaches out monthly to see how things are going and will schedule meetings every few months to come onsite to discuss any changes, upcoming changes and to answer any questions you may have or walk you through something you may be having an issue with

Cons
One thing i wish paycom had the option for is taking an applicant that you have saved/generated under "Candidate Tracking" and be able to convert them into either the Applicant Tracking and/or creating a profile for them if you hire the employee. Currently, if you save an applicant as a "candidate" you cannot convert them to the applicant tracking side or make them a profile once the job offer has been accepted.

Response from Paycom


Miranda, thank you for the 5-star review! We are so glad that you are enjoying your Paycom experience! We appreciate you sharing your perspective regarding candidates, and how building a progressive profile that spanned multiple products would create a better user experience. We will be sure to share that with our team. Please let us know if you have any additional feedback; we love hearing from our clients!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bri Garden

Once the kinks worked out, we've been happy

Used daily for 2+ years
Reviewed 2019-04-23
Review Source: Capterra

Our largest issue has been that Paycom's PTO accrual functioned ONLY according to the process of payroll, which our company's does not (we accrue first of the month, roll over EOY, and tracking/accrual has nothing to do with a pay date). This has hopefully been fixed with new functionality rolled out, but we're still in the process of converting.

Pros
Everything is all in one place, and for the most part does exactly what we need it to do. Paycom is my 4th HRIS implementation, and the on-site support throughout implementation has so far been unmatched. Reporting is relatively easy to figure out, and having a dedicated specialist has meant that anything else we needed has been given to us well. No implementation has been 100% smooth, and there will always be errors in setup and functionality you thought would be there but isn't, but overall it's been good.

Cons
As with any tech company, turnover is insane. Throughout our implementation and post-live support, we have been the 1st or MAYBE the 2nd client these representatives have had. This has meant we were sold products that didn't work as advertised, set up in the system incorrectly, or support has been novice. This has been largely due to unseasoned employees who don't entirely know all of the answers yet. This makes it hard to get things done right the first time.

Response from Paycom


Bri, we greatly appreciate your feedback and your review. Our team is constantly finding ways to improve how users interact with Paycom and we will pass our product team your comments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Casey J. Carraher

User friendly - yet powerful.

Used weekly for 2+ years
Reviewed 2019-12-05
Review Source: Capterra

When my organization switched to Paycom, I was one of the first people to learn how to use the system as a staff trainer. The process was quick and painless, and I was able to use the user-friendly interface to provide knowledge transfer to a wide variety of staff. Personally, I find the interface enjoyable as I manage my own time and benefits. I use the desktop application, as well as the mobile interface - both being simple and easy.

Pros
I have used other payroll/HR/Benefits applications, and Paycom has been the most useful by far. As a middle management end-user, I have found that navigating through the employee and client portals to be simple and efficient, which is something that is quite helpful in our fast-paced environment. As a staff trainer, Paycom is also easy to teach to our front-line staff who have a wide variety of experience with the use of technology.

Cons
I really cannot say that there is anything major that I dislike about the software. A minor aggravation can occur when you login to the application (we do not use a SSO) from a new terminal, and you must answer security questions with perfect syntax, lest you be locked out temporarily.

Response from Paycom


Casey, thank you for the review! We are so glad that you are enjoying your Paycom experience! Please, feel free to share any additional feedback you may have with us at feedback@paycomonline.com.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Jenna Shott

Best HRIS

Used daily for 2+ years
Reviewed 2019-11-14
Review Source: GetApp

Pros
Paycom covers the entire employee life cycle. I can access the system anywhere and all of the employee's information is in one spot. The customer service at Paycom is the best I have ever worked with. The response time to emails, phone calls, etc is so fast and the team I work with is so friendly and helpful. Previous payroll companies we worked with had massive turnover and I knew I would have to explain myself multiple times before someone would be able to help me. Paycom's support team knows myself and my team as well as all of our specific information. I don't have to explain myself or what I'm trying to do in the system. They can usually fix the issue or help me right away. Before Paycom we switched payroll companies every year because we were so dissatisfied. We have now been with Paycom for 4 years and I can't even imagine leaving. Paycom has been able to grow with our company and support us during our growth.

Cons
Anything that hasn't worked for us in the system Paycom has been able to come up with a solution for us. We asked for approval tiers in expense management and Paycom is working on creating this for us right now.

Response from Paycom


Thank you for the 5-star review, Jenna! We are so glad that you are enjoying your Paycom experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Samia Gheith

Paycom Overall Review

Used daily for 1-2 years
Reviewed 2019-12-11
Review Source: Capterra

It's helped solve a lot of on boarding process problems. It's helped simplify the process of a new hire since on boarding is now mainstreamed through Paycom. We did have a hiccup once with our W2's not being correct and have had to go back and fourth with the company on a few things. The software overall is awesome. I think the issues lie within the back end on the company.

Pros
How easy it was to learn and catch on to things within the system. The neat features and wizards in place to help set things up.

Cons
Sometimes when I reach out with a question to our rep, the rep doesn't read my email thoroughly to understand what I am asking so sometimes I have to repeat myself or word something differently.

Response from Paycom


Thank you for the 5-star review, Samia! We are so thrilled that you are enjoying your Paycom experience! We appreciate you sharing your feedback and will be sure to share it with our team! If you have any additional feedback you would like to share, please, feel free to reach out to us at feedback@paycomonline.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Meredith Leader

Customer Service Needs Improvement

Used daily for 2+ years
Reviewed 2020-02-18
Review Source: Capterra

Paycom's field customer service could use improvement. When we first joined with Paycom, our account manager was responsive and available when we needed something until we pushed back on additional charges for an item. From then on, I never heard from her. Many months later, I spoke with someone at the corporate office about an add on product and was introduced to our new account manager. Things were going great until we pushed back on a module because we didn't see the value. The account manager then become unresponsive. Finally, her manager reached out and he also would take many days to respond. In my experience, when things aren't positive or a hard conversation needs to happen, the field employees go silent.

Pros
I think that the process for setting up and running payroll is easy and user friendly. I have never had any issues with getting payroll processed.

Cons
You need to pay for everything in the system. For example, I would like to have reports pushed daily to a manager to review hours worked and I would need to pay extra for that. Instead, I have to manually run the report daily. We already pay a lot for this system and I don't think that I should need to pay more!

Response from Paycom


Meredith, we were able to share this information with our team! We hope we have been able to provide clarity and solutions to improve your experience. Please continue to let us know how we can best support you and your organization. Thank you for choosing Paycom!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Chad Rogers, CLU, ChFC

Paycom, my HR Department

Used weekly for 2+ years
Reviewed 2018-09-27
Review Source: Capterra

None of the payroll companies I have used in the past even compare to Paycom. The dedicated specialist is very important to me and I can speak to them with any questions. With the other companies, my payroll account never seemed to be important or big enough with them and I was never able to get the help I needed. With that said, this made a situation where I had to figure everything out and make sure my filings were correct and on the correct forms. One thing I do not want to do is get messed up with payroll taxes. The other companies didn't seem to care if I was compliant and I never had a good relationship to rely on with their specialists. The costs associated with Paycom are also better than any of the above listed companies. Overall, Paycom is my HR Department and I am very satisfied.

Pros
The ease of use is the single best quality of this company. My payroll processing time has never been as effiecent or organized in my 18 years of having my business. I am on the site weekly and am very glad that I can process my payroll in a few minutes. I have w2 employee’s and 1099 contractors that I pay through my company. Having a tool that is easy saves me time and thus saves me money. The greatest asset that Paycom offers is their friendly and knowledgeable staff. I would be lost without my specialist. She is amazing. Once the payroll is complete, the reports are very easy to use and run so that I can keep track of all my expenses.

Cons
Based on my experience over the last 5 years of using Paycom, my specialist ensures that I have no cons associated with my service. She is great.

Response from Paycom


Chad, thank you so much for the detailed review. We're happy to be your valued partner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Heather Lacer

Not a bad payroll software but support is lacking

Used weekly for 1-2 years
Reviewed 2020-02-20
Review Source: Capterra

Overall the experience has been positive, even with the support issues. I believe that most payroll companies have issues similar to this, as we've had bad experiences with other companies in the past.

Pros
I like the ease of use of this software as well as the functionality of being able to batch update certain items or batch upload bonuses, etc. I like the mobile app for employees and love that I'm able to approve employees time of requests via email without having to sign in.

Cons
The support is really where this company is lacking. Oftentimes our dedicated support person won't respond to emails or will give answers that are clearly incorrect and we will have to force the issue to get her to look further into an issue. Issues tend to take longer than they should to get resolved due to this and a few improvements seems to have just fallen through the cracks without persistent reminders.

Response from Paycom


Heather, thank you for the review! We're glad to hear the software is working well for you and your employees. And thank you for the feedback regarding support. We shared your notes with your dedicated Paycom support specialist and our leadership team. Our goal is to make sure we are responding quickly and effectively and obviously we work to do better for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Brandi Clements

Good product but definitely pricey

Used daily for 1-2 years
Reviewed 2020-05-22
Review Source: Capterra

Nice software with lots of flexibility but every function has a cost so it isn't really plug-in-play.

Pros
There are great features and reporting and lots of flexibility for user defined components.

Cons
Price is a bit much. There are lots of things you can do with it, but every little thing comes with a price. It doesn't work well with all enterprise systems, so you can make it work, but again, for a price.

Response from Paycom


We're glad you are enjoying our products! We appreciate your feedback, and would love the opportunity to learn more about how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Shayla Pham

Best all around payroll/HRIS that I've used thus far

Used daily for 1-2 years
Reviewed 2019-01-23
Review Source: Capterra

This is a great HRIS and payroll system. Probably not for smaller companies though.

Pros
This system has everything payroll and HR related. There are lots of features such as applicant tracking, onboarding, employee profiles, pto, time tracking, tax credits, and you are able to give different access to different admins - for example give only payroll access to the finance department, or only applicant tracking for recruiters. The customer service team assigned to your company are great at getting back with you on your issues.

Cons
A lot of the features though aren't user friendly. There is a lot of capabilities that could be simplified. Some of the features that we pay for, such as applicant tracking, have a lot of sub features that we don't use at all - yet still have to pay for them. There are lots of updates every once in a while, and it's frustrating when something that you're used to doing, is completely changed - and sometimes not for the better.

Response from Paycom


We're so thrilled to read about your experience with Paycom so far! Additionally, we'd love to learn more about your feedback regarding additional features not being used as we always welcome input, ideas or suggestions from our clients. Please reach out to your Paycom client support specialist as they can assist you further.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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