Paycom Reviews

I have used other payroll/HR/Benefits applications, and Paycom has been the most useful by far. As a middle management end-user, I have found that navigating through the employee and client portals to be simple and efficient, which is something that is quite helpful in our fast-paced environment. As a staff trainer, Paycom is also easy to teach to our front-line staff who have a wide variety of experience with the use of technology.

I really cannot say that there is anything major that I dislike about the software. A minor aggravation can occur when you login to the application (we do not use a SSO) from a new terminal, and you must answer security questions with perfect syntax, lest you be locked out temporarily.

Casey, thank you for the review! We are so glad that you are enjoying your Paycom experience! Please, feel free to share any additional feedback you may have with us at feedback@paycomonline.com.

Paycom is a comprehensive tool that allows you to easily track & manage payroll expense, the most controllable expense in our line of work. From clocking in & out, to procuring their own tax documents, the entire process can be done by an employee with a mobile phone using their app. However, this may create more work for those who manage employees that aren't so "tech savvy".

"Two Factor Authentication" is child's play compared to what Paycom makes you go through. Trying to remember arbitrary payroll codes and dealing with constantly expiring passwords & security questions lead to team members constantly asking management how to login to their own Paycom. In addition, due to it's exceptional functionality, the reporting system can often be overwhelming and slightly confusing. It may take several attempts to fine tune the report you're trying to produce, but at least once you've figured it out, you can then save that template for future use.

Thank you for the 5-star review, Corey! We're happy to hear our comprehensive software is helping your organization easily track and manage payroll. We're open to feedback and hope you will share your thoughts further with us at feedback@paycomonline.com.

Client specialist is excellent at responding.

Beware this is a company that seems to be having some internal changes to its policies and practices. The first sign is when our sales person quit. Upper Management and local sales team members blame others instead of focusing on customer service and doing the right thing. We were absolutely "misled". Twice. We should have gone with Paylocity which was considerably less expensive but chose this company...

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We're saddened to see this as your experience, as what you have described does not meet our expected standards. We pride ourselves on cultivating strong partnerships with our clients through our commitment to transparent communication. We would love the opportunity to learn more about your feedback and how we can help to improve your experience. Please reach out to us at feedback@paycomonline.com. We look forward to speaking with you, Karissa!

Paycom is easy to navigate, it is user friendly. It is complete with the time management for your time clock, for your time-off requests, the contact information of HR, company information and payroll.

The punches, can have double or no punch at all. You will need to review whenever you log in to make sure your punch is in records. This happen sometimes.

Thank you for the review, Bernadette! It's great to hear about your positive experience with our user-friendly HR software. We encourage you to share any additional feedback with us at feedback@paycomonline.com.

The Paycom package has a multitude of different modules that you can either opt-in or out of making this completely customizable to your needs. Its integration with Great Plains to export payroll makes processing our payroll a lot less manual and saves us considerable time. The Employee Self Service feature puts the employee in control of their time off requests, direct deposit information, personal information, etc without the need to fill out manual paper forms. The employee's entry in the Employee Self Service updates their information immediately without interaction with our corporate HR department.

The setup of all of the features is a bit time-consuming but worth it in the end. The system is extremely robust and like all robust systems, it takes some time to get all of the features set to meet the unique needs of an organization.

Thank you for the 5-star review! We're glad you are enjoying our customer service, and we're happy our software has helped streamline your payroll process. Feel free to share any enhancements you'd like to see with our team at feedback@paycomonline.com.

Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

Daniel, thank you for the review! We're thrilled that we can support your organization's needs!

Paycom was, at first, difficult. Like any new software you want everything to be where it was before. It wasn't. However with just a few short uses and the tutorials I realized that it was easier, faster and better organized than the software we were using before, which was online based instead of app based. Thank god we switched to Paycom, which made all of our business lives related to HR processes faster, easier and more efficient.

Once I learned it I have not found anything to complain about. Okay, the fingerprint log in doesn't always work perfectly. :) There.

Antonio, thank you for the raving review! We are thrilled that you are enjoying your Paycom experience!

We bought most of the modules and it has improved some of our workflows. The biggest part is our staff actually uses the app which has helped us and removed some of the data updates, like phone changes or direct deposit changes from our managers and HR staff. It also has brought some of our previously separate software into one solution.

There are a variety of areas that even as the administrator I can't change or see. The modules are designed for normal business practices, however, for a lot of companies, there are often special cases and exceptions to rules. These can be difficult or impossible to do in the system. We have actually rewritten some policies to fit into what the software can do.

Thank you for your review and feedback! We will share it with our product team!

That everything is in one place. The customer service folks seem nice.

A lot of bells and whistles when things could just be an easy click. Also, the System is old to do all of these items but really falls short.

We've read your review and would like the opportunity to better understand your feedback. We encourage you to send us an email at feedback@paycomonline.com, and a team member will contact you to discuss your experience.

That I was able to go to the app and check my hours that I had worked during the week. Didn't have to worry about remembering anything because paycom we keep up with it for me.

What I least like about paycom is that whenever I and fellow co-workers would set up our account. Every time I had to redo my password which was very irritating because my boss will have to call paycom HR to be able to get the account unlocked

Thank you for sharing, Daniel! Paycom prioritizes our users' experience, and we're glad that our solution made keeping track of your hours easy. If you have ideas for enhancements, please connect with our team at feedback@paycomonline.com.

Switching from our previous solution, Paycom allowed us to move towards more employee empowerment and transparency. We were able to move our time clock out of our ERP system into payroll directly cutting down the time to process. The initial costs of the product were good, although add-ons can be expensive for items. We can manage all aspects of the HR lifecycle from onboarding, benefit administration and sign-up, weekly payroll, tax calculations, even robust reporting through the system. Use of the website and mobile app makes it much easier to manage for employees and administrators.

Costs can add up as you add on features that you'd like to have, but have to justify the costs for them. At one time we looked at the LMS system, but the per user cost was prohibitive to add on to the payroll. Our original thought was to move away from our old payroll solution to save money, we end up paying about the same, but have a more modern infrastructure now and more app-based interface which is good for the users. Support could be better at times, while we have a dedicated rep, getting a hold of them can be a trick.

Hello, Enrich. It's great to see that your company has benefited from using Paycom. Our software is designed to make all levels of employment easier and more efficient. We are excited about continuing to work with you and the opportunity to show you all the benefits our solution has to offer! If you have any additional feedback or suggestions for enhancements, please feel free to connect with your dedicated Specialist or our team at feedback@paycomonline.com.

The payroll portion seems to work well. We don't have to call for help often and it is pretty user friends.

The software is complicated and customer service is not available through Paycom. We have been working for 6 months to get the 401k feeds correct and we are still struggling. It may work but who knows if you can't get help.

Our support teams are dedicated to providing world-class service to each client. We connected with your client team to ensure your concerns have been addressed, but please feel free to reach out to us at feedback@paycomonline.com if we can be of further assistance. We're proud to be your HR provider and look forward to partnering with you on all your business's needs.

The fact that everything is all together on one database, no moving between platforms for information. The same information for payroll is available for HR and vice versa. Also love the phone app, including manager ability to approve time via the app.

Couple reports not built-in to give us the ability to know allocated wages for a government program. Also, it is a bit costly compared to most payroll software companies.

Thank you for the review! Helping streamline HR processes and eliminating manual tasks are some of our top goals. We're glad our software has been beneficial for your organization and we appreciate you sharing your experience!

Online portal & payroll processing, vast report options, mobile app, EE file management.

When researching Paycom the only negative review I seemed to come across was difficulty with the software. To a non-tech savvy person I can see how this would be true but the staff were absolutely great about scheduling times to train me and go over any questions I had. They also made sure to have me go through necessary functions rather than just sit & watch.

A simple, easy-to-use software is our top priority at Paycom and we are glad our mobile app has helped you access everything you need. Thank you for the 5-star review!

As an Admin in the background I loved the reporting capabilities! You can report on anything and everything and customize the report however you'd like.

The team did not find it fully user friendly. It would take a lot of clicks to find what they were looking for. Also, by moving to Paycom, it made our 401k process a lot more manual. Having to enter employee rate changes by hand and upload 401k deductions by hand as well.

We're glad to see you have enjoyed our software and customized reporting capabilities! We're interested in learning more about your feedback and how we can earn a 5-star rating from you. Feel free to reach out to us at feedback@paycomonline.com.

The basic interface is easy to use and I like that we can customize the software to our needs.

It wasn't as helpful on the Payroll/Finance side and we still have to do a far amount of work outside of the program.

Gayle, we are sorry to read you are frustrated and would like the opportunity to resolve any concerns or questions you may have. Your success with Paycom is important to us and a member of our client support team will be happy to follow up with you directly.

The employee self service feature and timecard management is fantastic. Their core philosophy is that employees enter, manage and approve their own time. There's a learning curve for sure, but ultimately - given my retail hourly workforce - this has been a huge sigh of relief over our prior timecard mgmt and the risk we had with managers entering employee time.

There are parts that are unnecessarily complicated - like the way that they have position mgmt set up, and how managers get access to open positions. The checklists and task management are also really complicated. There is no admin community or Special Interest Groups which is a huge miss. The peer sharing of best practices is something I miss very much.

Thank you, we are glad you are enjoying our software and the convenience of employees entering their own information! However, we would like to learn more about how we can improve your experience. Please connect with our team at feedback@paycomonline.com, and we will share your feedback with our leadership team.

Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments

We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.

Thank you for sharing your Paycom experience and we appreciate your feedback! We are happy to hear our software is helping simplify your HR processes

The Mobile App is better than Paylocity and similar vendors. Reporting is OK.

Sales "sold" us services which system was incapable of. Nickle and dime you for additional services, no matter how small. Customer service wont respond to you for weeks or months. They even blew off 2 conference calls that they scheduled with us related to their customer service! We have had 4-5 rep changes in 12 months. All of which are horrible. And they take no responsibly for their errors or lack of communication and give you NOTHING in return for your troubles. They screwed up our taxes without authorization, which ended up being a $100,000 tax increase in a single day. 6 weeks later it's still unresolved. They hiked up our rates by 4% after just 12 months. THEY HAVE THE WORST CUSTOMER SERVICE EVER. DO NOT DO BUSINESS WITH THEM.

We're sorry to hear about your experience and what you described does not match our standards. With that in mind, we would like to learn more about your feedback. Please contact us at feedback@paycomonline.com and a member of our team will reach out to you.

Great functionality, all-encompassing, user-friendly, and great support.

better reporting and alignment between payroll and time & attendance

Thank you for the review! We're glad you find the app user-friendly. We would like to learn more about your feedback. Please feel free to reach out to your dedicated specialist or with our team at feedback@paycomonline.com

The time it took to convert from ADP to Paycom was good, but not high quality. Daily tech support was very good but levels above that began to go downhill.quickly.

Just about everything. Promises were made in the beginning and some of them were, literally, just lies. These empty promises were just completely ignored. Initial implementation was riddled with problems and very little support from tech side. Follow-up issues were addressed with "I promise to make sure everything is resolved". I heard this from a number of higher level people and never heard...

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Edwin, we’re sorry to read you are unhappy with your Paycom experience. Our goal is to be your valued and trusted partner and we would welcome the opporturnity to resolve any questions or concerns you may have. A member of our team will reach out to you to follow up.

Our employees like using AND as the business owner, I like the self-service nature of the software tools, especially timekeeping and punch edits.

On the administrator end, there needs to be more standardized reporting options. Also, from a user experience, too many click throughs are needed to accomplish a simple task or retrieve data. For example minimum of 4 click throughs just to retrieve an employee's contact info.

Thank you for the review! It's great to hear our software has streamlined your HR processes by making all your information available in one place. Feel free to share any enhancements you'd like to see with our team at feedback@paycomonline.com.

The report writing feature is great. I like being able to edit most of an employee's check in the payroll grid.

The interface is not user-friendly. Sometimes you have to search multiple places or enter information in multiple areas that could easily feed into each other with one entry.

Thank you for sharing, Samantha! We're glad to hear you are enjoying the report writing feature. We would love the opportunity to learn more about your feedback on our user interface and how we can help improve your experience. Please reach out to your dedicated specialist or to us at feedback@paycomonline.com.

I love how easy it us to navigate Paycom. Clear instructions, easy to understand and use. I love the tabs and dashboard

Boring courses that had cheesy and or stale content. Most of it was entry level content that applies, but it always felt like review. I didn’t feel like I learned anything new or interesting

• Easy to monitor employees in and out punches and overall hours for the week. • Easily approve or deny time-off requests in bulk. Great calendar to use to monitor when employees have requested certain days off to avoid overlap. • New features allow managers to view, approve, or deny punch change requests that employees put in. It used to be an employee would have to email their manager to have a punch adjusted, now the employee can adjust it and it sends to the manager to approve. Saves a lot of time and error. • As an employee I can easily view all paystubs and see deductions. • As an employee I can easily download W2 statements for each year.

• Fixing in/out punches can be difficult. I don't know if it is a glitch, or user error, but when I try to add an in/out punch for a lunch break if an employee forgets to clock out, it sets it as an in/out punch for the day. I have had several daily timecards messed up because of this.

Thank you for the review! We are happy to hear you're enjoying our software. We also appreciate your feedback and will share it with our team. We would like the opportunity to learn how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at feedback@paycomonline.com.