Qooper Reviews

Easy to get through when promoted to the position

To many questions about how the project would work and how it could benefit others

Being able to reach out to my entire group with a question, without having to chose who to "bother".

I have no complaints at all, really. It was very easy to navigate from day one.

I've been using this site for the last 3 years with my work for. The app and the website both work great!

When switching between my book club and my mentoring program its a little clunky, but its not too bad.

Chris we'll communicate with your admin to see if we can do an embed. Thank you,

I appreciated the ease of use in the Qooper Platform. It was quite simple to manage mentees, and set meetings and goals.

It was occasionally difficult to reach mentees through the platform.

I like that Qooper pairs me with a mentor in my subject area.

I don't like that I have to click many times to get to the chat

Easy to use. It allows you to outline everything

It actually forced me to go back and document everything which actually turned out to be good in yhe end

We love the ability to assist our members in their mentoring journey. We provide content and have the ability to report out the impact. I appreciate most the customer service that we have with Ipek who makes everything easier.

I don't have anything to complain about with Qooper. Our experience has been completely positive.

Affordability, customer service, user friendly, groups are fantastic, great initial content, but fully customizable for your program needs.

Sometimes the mobile app has a few glitches, but when taken to the team, they are fixed. Certificates are not customizable.

For future customers' review, please feel free to see our best in the market mobile app that got a relaunch in early 2023 and now customizable certificates.

Easy to implement. Easy to use. Easy to learn as an administrator. Straightforward user interface for mentors and mentees. You can modify things specific to your company and program but honestly, most of it is set up in a way that would likely need minimal adjustments.

Once a mentor and mentee are matched...regardless if they continue or end their relationship mid program, the system will still send out meeting reminders. I know Qooper is working on solving this so I don't expect this to be a problem long-term.

I have to say that I am thoroughly impressed with the software. What I liked most about Qooper was how easy it made the entire mentoring experience. From the initial sign-up process to connecting with my mentor, everything was seamless and straightforward. Qooper has a user-friendly interface that makes it easy to navigate and find the resources I needed. I appreciated how I could customize my mentoring...

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I have no negative feedback to share about my experience with Qooper.

Qooper has a wonderful customer support team. Questions are always answered in a timely manner and the responses are very thorough. The platform is easy to use and understand and the matching algorithm is very helpful.

There are so many features on Qooper that it can almost be overwhelming. Unless the administrator takes times to audit the entire platform there may be features that the user sees that was not planned or pre-uploaded. Until the website goes live it is difficult to see exactly how the platform will appear to the user.

The AI matching feature was a big seller. Although we were going to be starting small, we knew from the outset we wanted the ability to offer mentoring opportunities to our global team, having a system which lifted this 'burden' when managing any mentoring program with many users was critical. It's proven to be the right choice for us in terms of its ease of deployment, applications of use, ease of customisation and deployment.

There are probably some additional admin features I would love to see now that we've been using the platform for a while, however, our CSM has been extremely open to our feedback and suggestions.

The features in Qooper Mentoring Software that are most impactful are the appointment scheduling, the email and text reminders, and the ability to track progress and goals. Qooper Mentoring Software is easy to use and integrate with existing business processes.

There were a few things I didn't like about Qooper Mentoring Software. First, the software was a bit difficult to navigate and use. Second, the customer support wasn't great. I had a few issues with the software and when I contacted customer support, they were not very helpful in resolving my issues. Finally, the price of the software was a bit high.

Ease of use for both the user as well as the admin. Our membership normally needs extra assistance with instructions on enrollment, however, with Qooper, I have not needed to provide extra guidance, instructions, or videos, which has saved us admin time. Difficulty enrolling is no longer a reason for users not joining the mentoring program.

If I had to name one thing, it would be the inability to have video chats within the software. There is a work around, where the users schedule a video call within the software so the session can be tracked but they can't hold the meeting within the platform.

Qooper was easy to launch and we had a lot of support from our Customer Success Manager which was extremely helpful. This is a new program for us so for administering a pilot program, it had the customizability and flexibility that we were looking for. The goal is to have a mentor program that is self-administered so the matching algorithm was a big win for us.

Since it is relatively new, there are still some features that need to be implemented that would be ideal to have, but otherwise, the system operates as expected. We tried to utilize their in-house mentor training and that did not go well.

Thank you so much for the amazing review Samantha and we do agree that professional trainer didn't fit your population! A new one is assigned for the live trainings and we're so happy all is going great with the platform.

The ability to pair Mentors and Mentees and readily track their progress was crucial for our program. There really wasn't a competitive alternative that truly fits the needs of an organized mentorship program. It's quite user friendly and has really helped establish our program and centralize information and learning.

The challenges with the "Scheduling Meeting" function have been frustrating because we planned on using this data substantially for research purposes. That being said, the Qooper team was always responsive and on it to fix any errors that arose.

Thank you for the continued partnership and growing the mentorship program for underrepresented medical professionals Annaclaire.

The Qooper mentoring platform keeps all information in one place and allows you to create training/learning modules. You are able to schedule all communication to mentors and mentees in advance through the system. You are also able to track mentor meetings and completion of training/learning modules.

The biggest challenge for us was the video calling feature. It worked well for some pairs, but not all (calls were dropping). In addition, you are not able to share files using the feature so may of our pairs used Zoom or another platform for their calls. In addition, emails sent from Qooper may end up in spam folders.

Helps the program to manage administrative operations and communicate with participants .

It took longer to implement the software because I had to include different areas of my organization to assist with single-sign-on and other aspects. To be fair, COVID-19 and its impact on operations played a big part on my end.

Qooper has brought our mentorship program to the next level! The software is intuitive, allowing the admin or program manager to customize learning, groups, and a whole host of other features. The platform and app look streamlined and professional. I've gotten compliments from program participants on their user experience.

On our team, I was the only program lead/admin to get this program running for the organization. While I know it was reflected on the amount of time I needed to build the necessary marketing/branding collateral to launch the program, the Qooper team was one message away to help in any way that was needed. If I were to begin the process over again, I would have divided the launch labor with other team members.

Domenico, thank you for the amazing review and for being an amazing partner!

The ease of use and intuitiveness of the application for our users. The training time was significantly reduced and users are more productive in their overall job because they have the communication tools necessary to be more effective. The Learning Steps and Assignments are critical features for our business and they work very well to allow needed progress.

We would like to be able to tie a step to a goal and have the ability to track progress on goals based on the goals themselves, not just the tags. In other words, providing metrics on the actual progression of assignments to meet goals.

Hi Wendy, thank you for the amazing review and we love to tell that our more advanced tracking and measurements will help you track the actual progression of assignments with milestones towards the goal. Looking forward to having this in your program!

Very easy to use Functionalities are impressive Both mobile and desktop interface

I don't have any complaints about the software so far.

Stephan, it's been an absolute pleasure to work with you on this program. Looking forward to more success stories!

- flexibility of the program - diversity of options and uses for users - ability to track and monitor usage - the video chat - helpfulness of customer success manager - it's on an app and is still affordable - responsiveness around feedback from customers

Some additional features would be desired: - group chat - availability of a forum - interactive with other programs such as zoom

R. Thank you for your excellent review. We were so happy to hear you decided to expand the program and the reviews from mentees, mentors and program managers! Please stay tuned for the additional features, we have a lot coming soon.

It's a customizable, expandable, easy product. If you are looking for an electronic mentoring platform NOT contextualized for peer to peer in-house relationships this is the most valuable option. I love this software!

Nothing is perfect, but this software comes very close. That said, the thing I like least about the software is the print is small and may be a barrier to some users.

Thank you for the compliments on the platform and our customer service Kiara!

We really like the ease of use of the materials and accessibility. Since engineers and their mentors are quite busy and often in the field, we wanted a solution that would be convenient to them and can track their activities. The tracking has been super insightful to understand what the employees are working towards and what they need. Also, we saw a correlation between disengaged employees and their progress so that was a good metric.

We really want a library feature to collect together all the learning materials that are developed in the program. This is not something they have but they just gave us a date to finish this up and actually asked for our feedback about it so that was quite cool.

Thank you very much for the review! You've been a pleasure to work with and we look forward to expanding your program.

I like the support and customer service-- available almost 24/7 and they respond immediately. They also send you a quick video tutes to further demonstrate a particular feature or functionality. I think this app is providing great and relevant functionalities that any mentorship program would need. It has a lot of functionalities which address exactly what we need for our program.. just easy to access...

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so far, none. We havent spotted any issues yet.

Cliff, 10 out of 5 stars for a customer like you. We love all the creative things you do with the platform, especially the announcements. Keep up the great work and we're here whenever you need us.