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Qooper Reviews

Reviews summary

Pros

Very happy with our decision to use Qooper for our mentoring needs. It's very user friendly, provides excellent data and analytics, easy to interact with, upload items, share information.

Adrienne A.

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I like the clean and fresh look of the app. I love the dedicated customer support and you get the answers directly and instantly.

Cliff R.

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They've been so helpful during setup with their recommendations and resource library. Also, live support is super helpful at any point in the program.

David G.

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Cons

Tags are a little daunting and can be difficult for end-users to understand how to get them to work to move forward in completing a task.

Katrina S.

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I may have lost a few participants but all the ones that did take part were involved to the fullest.

Petr Z.

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In addition, you are not able to share files using the feature so may of our pairs used Zoom or another platform for their calls. In addition, emails sent from Qooper may end up in spam folders.

Terri H.

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Overall rating

4.9

(26)

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26 reviews

recommended

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Exactly what you need. Nothing more, nothing less.

Reviewed a year ago

What I like most about Qooper's mentoring software is how straight forward it is. It has all the functions you need. Nothing more, nothing less. Especially for mentors and mentees, the software is very user friendly. Next to that, it is easily manageable as an administrator as well. All the questions that might arise during the usage of the software can be easily answered by the many instruction video's...

Pros

- Very user friendly; - Great customer service; - Easy to join as a mentor/mentee; - Professional design; - Easily adaptable to your own needs and wants.

Cons

- Haven't found any cons yet.

Vendor response

Thank you for the speedy review Mike!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Support and Service

Reviewed a year ago

We use Qooper to provide coaching and support to teachers in the field. The ease of use for our coaches to stay in constant contact with their mentees has increased the quality of teaching with the teachers we work with. Having the ability to support them through these trying pandemic times is critical and we look for Qooper to continue to expand our support to many teachers as they struggle with the new demands of teaching through a pandemic

Pros

The ease of use and intuitiveness of the application for our users. The training time was significantly reduced and users are more productive in their overall job because they have the communication tools necessary to be more effective. The Learning Steps and Assignments are critical features for our business and they work very well to allow needed progress.

Cons

We would like to be able to tie a step to a goal and have the ability to track progress on goals based on the goals themselves, not just the tags. In other words, providing metrics on the actual progression of assignments to meet goals.

Vendor response

Hi Wendy, thank you for the amazing review and we love to tell that our more advanced tracking and measurements will help you track the actual progression of assignments with milestones towards the goal. Looking forward to having this in your program!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fantastic for large mentorship programs!

Reviewed a year ago

Overwhelmingly positive. [SENSITIVE CONTENT HIDDEN] and the Qooper team were always willing to hop on the phone and talk through and issue and make adjustments to the product to ensure it was meeting the needs of our organization and our users.

Pros

The product is incredibly easy to use for both the mentor/mentee users and the administrators. We were looking for a way to easily match over 200 mentors with mentees and Qooper made the process easy and streamlined. The customer service was top notch and I felt fully supported by the Qooper Team.

Cons

The product didn't meet our needs exactly, so we had to wait while some updates were made and new features were rolled out. However, the Qooper team was super responsive and made those updates incredibly quickly, allowing us to constantly iterate and make our program better.

Vendor response

Thank you for your amazing response Keenan! It is an absolute pleasure to work with you for Venture For America's program!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thoughtful design and great customer service

Reviewed a year ago

Working with Qooper has been great. Omer is always very responsive to questions and requests that we have. Setting up and establishing the program was also seamless.

Pros

- flexibility of the program - diversity of options and uses for users - ability to track and monitor usage - the video chat - helpfulness of customer success manager - it's on an app and is still affordable - responsiveness around feedback from customers

Cons

Some additional features would be desired: - group chat - availability of a forum - interactive with other programs such as zoom

Vendor response

R. Thank you for your excellent review. We were so happy to hear you decided to expand the program and the reviews from mentees, mentors and program managers! Please stay tuned for the additional features, we have a lot coming soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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[SENSITIVE CONTENT HIDDEN] NEVER Fails You!

Reviewed a year ago

Well, [SENSITIVE CONTENT HIDDEN] . Even though you do not normally use a human to describe an experience, [SENSITIVE CONTENT HIDDEN] is the experience. [SENSITIVE CONTENT HIDDEN] was helpful, prompt, consistent, flexible, and knowledgeable. This app would not be a tangible thing if it weren't for his insight and patience. We needed our handheld through this process and he gladly accommodated us. The...

Pros

It's a customizable, expandable, easy product. If you are looking for an electronic mentoring platform NOT contextualized for peer to peer in-house relationships this is the most valuable option. I love this software!

Cons

Nothing is perfect, but this software comes very close. That said, the thing I like least about the software is the print is small and may be a barrier to some users.

Vendor response

Thank you for the compliments on the platform and our customer service Kiara!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Product Review

Reviewed 2 years ago

Our overall experience with Qooper is great. Our mentors had to manually entered activities on Mentorcore system after each session. After transitioning to this richer platform, Qooper automatically tracks the engagement between mentors/mentees. The mentees/youth in our program love the app and having the option to join via web-based if they do not have a cell phone.

Pros

We switched from MentoCore to Qooper this year and we have already seen a great difference. We love the engagement between mentors and mentees and customer service is top notch. Our questions are answered within 5 min. They are responsive and care for their clients.

Cons

Since we are a new customer, we are still experiencing the platform and excited about upcoming new features that are in the works.

Vendor response

Lynne thank you so much for the wonderful review and the success story you're giving us. We look forward to the new solutions that will be available to all our customers and take your program to the next level!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Unbelievable functionality and support

Reviewed 2 years ago

Our Foundation was introducing a mentorship program for the first time, with a very complex set of objectives and issues to overcome. We spent a lot of time speaking with Qooper and seeing how they could help us overcome our major issues. They walked with us, side-by-side, as we began the process to develop and deploy our program. There was nothing they weren't willing to help us with, including adding new features and tweaking existing ones. They helped us all hours and days, including having calls on weekends, because they knew our deadlines and wanted us to be successful - and we are!

Pros

Qooper provides an all-encompassing experience for our program. We are able to deploy a virtual mentorship program worldwide, that encourages both mentors and mentees to participate. It is so easy to use and manage, we can focus on our program knowing the software does everything we need. We didn't need to contract any other software or tools - everything is built in. We didn't have to sacrifice features for convenience either. Full featured, affordable and easy to use.

Cons

We were not familiar with deploying an app to Apple Store or Google Play, we thought we were going to have to do a bunch of things ourselves. Turned out that Qooper took care of all of it and now we have deployed - approved - apps on both. We liked this least because we had to think about it for about an hour before Qooper told us how it works.

Vendor response

Lori we are so honored to be supporting your program and your high-level participants. It is a pleasure to work with you and we look forward to the next stages in your program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The apps, the platform and the team are working wonders!

Reviewed 2 years ago

Our experience was a breeze. We have a small mentoring program for education in my university and wanted to use Qooper to bring mentors and mentees closer and be able to track the development. The matching tools are super intuitive and they took the matching workload completely out. The look of the admin dashboard and apps are just gorgeous, so simple. We really loved the software and their super helpful team. They were always there for us, even on weekends or late hours. We look forward to using the new features and products they're launching in the even bigger program.

Pros

The platform is very flexible, customizable and super easy to use. We barely needed help to get the program going. The apps are super fun and easy to use. The grad students and alumni really liked it. As program managers, we really like that we are able to manage the program with automation tools. There is such a high level of tracking on the platform. Thanks to the tracking we are able to make decisions...

Cons

Not much to say really. I'm quite impressed by using the platform and we'll probably be looking to have the branded materials for a larger program.

Vendor response

Thank you for your review. It is a pleasure serving your program and we are ready to prepare the branded apps for your university.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Qooper is indeed next level!

Reviewed 2 years ago

Overall, we love using our branded mentorship app by Qooper, our mentors and mentees love taking part in the program and the automation made everything so easy. We are looking forward to using their upcoming features.

Pros

We wanted to use Qooper for starting a mentoring program and it has been nothing but pleasure since then. We had unparalled engagement in the program thanks to their branded mentoring apps. The software is extremely easy to use for both the program managers, mentors and mentees. I really like the landing page they designed for us and the branded apps created quiet the excitement. Also the mentors found taking part in the program really convenient. The customer service has been world class. They really care about our program and go above and beyond to satisfy our needs. I recommend Qooper as a must to anyone looking for mentoring software.

Cons

Qooper is a young product that is rapidly growing. If there's a feature they lack but is necessary in your program, they are pretty quick in developing it. They did beat their short lead time in our case.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our team LOVES Qooper

Reviewed 8 months ago

BEST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. (I honestly cannot over-emphasize that!) Our mentoring program had become an unmanageable one for our organization. Now we are able to scale indefinitely while providing significant value on both sides of the mentorship "table."

Pros

Many of the Qooper features make our process easier every day, but my favorite is the learning resources. Qooper provides a visible, expedited management tool for 1:1 mentorship (our primary goal) but also SCALABLE tools like learning and groups. We went from color-coded Google Sheets to a polished, professional platform that supports our mentoring program in truly meaningful ways.

Cons

Working with Apple was a pain, but that's not Qooper's fault. Because of the current climate during COVID, we have needed to supplement the groups function with online networking events to keep mentors feeling connected.

Vendor response

Amber! Thank you for such an amazing review and thank you for being an amazing partner!

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Qooper is by far the most engaging platform I've used

Reviewed 2 years ago

I love the extreme level of customer service. Qooper team is so invested in the success of my program it is unbelievable. The mentorship apps really boosted the mentoring communication and the measurements-tracking show me what everyone is doing at all times. I love that I don't even need surveys. Qoopers built-in communication and mentoring tools interpret the relationships and show the success automatically for me. I look forward to running more programs and using their upcoming features. You guys are awesome!

Pros

One of their biggest advantages is the app they customized to my organization with my colors logos and whatnot. I run mentoring and coaching programs and am using my custom mentorship app for engagement, the admin software to manage my program with barely any work. Now, they've told me there is a learning platform coming on the web. I'm just delighted with their products. Extremely intuitive, instantly...

Cons

Since I need to write something here, I will say I had a few participants didn't have smartphones but it was so worth it. I may have lost a few participants but all the ones that did take part were involved to the fullest.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great support, great functionality and most of all an enjoyable experience for everyone involved

Reviewed 2 years ago

I like the clean and fresh look of the app. I love the dedicated customer support and you get the answers directly and instantly.

Pros

I like the support and customer service-- available almost 24/7 and they respond immediately. They also send you a quick video tutes to further demonstrate a particular feature or functionality. I think this app is providing great and relevant functionalities that any mentorship program would need. It has a lot of functionalities which address exactly what we need for our program.. just easy to access...

Cons

so far, none. We havent spotted any issues yet.

Vendor response

Cliff, 10 out of 5 stars for a customer like you. We love all the creative things you do with the platform, especially the announcements. Keep up the great work and we're here whenever you need us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An awesome customizable mentoring platform in a box!

Reviewed 5 months ago

My overall experience has been wonderful. The team is responsive and very open to feedback. They are constantly improving the platform to be even better.

Pros

(1) It’s easy to set-up and customize within a very short time frame. (2) It’s affordable for startups and small organizations. (3) The Qooper team is highly responsive. (4) The Qooper team works hard to create new features that drive value for their customers.

Cons

(1) It would be great if mentors and mentees could decline a match easily. (2) Some of the profile fields in the onboarding forms look jumbled on the mobile app. (3) The app sometimes crashes on mobile. (4) No way for admins to easily message/email a subset of users based on custom filters.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Experience From Conception to Full Implementation

Reviewed a year ago
Pros

Excellent customer service! The leadership and implementation team is very attentive to clients, quick to respond to messages and work to resolve issues that arise. Most every concern, issue, or question is tended to/solved with the span of a few hours. Really appreciate the frequent check-ins and prompt communication. Very happy with our decision to use Qooper for our mentoring needs. It's very user friendly, provides excellent data and analytics, easy to interact with, upload items, share information. Appealing to students. Like the multi-functionality of text, video, and meeting calendar. New features added regularly keeps the app engaging.

Cons

None so far. Everything has been great and issues minimal.

Vendor response

Thank you for the amazing review Adrienne!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review

Reviewed 2 years ago

It has been an excellent experience. Qooper teem is great to work with and they are as responsive as customer service gets. We needed no training at all since the software was extremely intuitive. The engagement has been great so we are very happy with that as well. Our engineers are now able to consult their mentor about their decisions on the fly and make faster yet more accurate decisions which we're able to monitor.

Pros

We really like the ease of use of the materials and accessibility. Since engineers and their mentors are quite busy and often in the field, we wanted a solution that would be convenient to them and can track their activities. The tracking has been super insightful to understand what the employees are working towards and what they need. Also, we saw a correlation between disengaged employees and their progress so that was a good metric.

Cons

We really want a library feature to collect together all the learning materials that are developed in the program. This is not something they have but they just gave us a date to finish this up and actually asked for our feedback about it so that was quite cool.

Vendor response

Thank you very much for the review! You've been a pleasure to work with and we look forward to expanding your program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Qooper for Graduate Students

Reviewed a year ago
Pros

What stood out to me most were the features to assist in the matching process and the ability to really make the process best suited to our graduate students. I also really enjoyed the already developed resources to assist in using the software and training the mentors and mentees.

Cons

There have been aspects of the software that were sometimes glitchy or difficult to navigate - working with [SENSITIVE CONTENT HIDDEN] has been a blessing. Any difficulty we have faced or suggestions we have had has been promptly addressed and the software modified for our use. It's been amazing.

Vendor response

Thank you for the amazing review Ashley, looking forward to our 2nd cohort on Fall 2020!

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Great ROI, easy to deploy

Reviewed 7 months ago

This is the second semester we've had a mentorship program and it is nice to be able to track when people are meeting and communicating! Before, we were just letting them run wild.

Pros

We were in a rush to move our mentoring program online for our very shortened fall semester, and after reviewing several companies, we decided to go with Qooper because of the value and how quickly it could be implemented. In less than a month, I had the whole program ironed out and learning modules populated, and we were accepting members. The Qooper team was super-responsive and continues to hold my hand thru the first semester of using the program. We did have trouble with the Apple customization, but that was on our end. Thankfully, Qooper has a work-around. I really can't say enough about the level of customer support from Qooper.

Cons

We were looking for better ways to generate matches so our committee could hand-select matches, which wasn't available at first, but, thanks to the Qooper team, now is available. It would be nice to be able to switch between admin and user screens, and be able to sort steps by triggers, but with that feedback from us, I'm sure that Qooper is working on it.

Vendor response

Angela thank you for the amazing review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Look into Qooper for Mentorship Program Needs!

Reviewed 7 months ago

I've been really impressed with the responsiveness of the Qooper team. From the first inquiry email to the program launch and managing the program, the small but mighty Qooper team have responded to any and all of my questions and requests -- even hopping on a call within the hour to help me better understand a program feature.

Pros

Qooper has brought our mentorship program to the next level! The software is intuitive, allowing the admin or program manager to customize learning, groups, and a whole host of other features. The platform and app look streamlined and professional. I've gotten compliments from program participants on their user experience.

Cons

On our team, I was the only program lead/admin to get this program running for the organization. While I know it was reflected on the amount of time I needed to build the necessary marketing/branding collateral to launch the program, the Qooper team was one message away to help in any way that was needed. If I were to begin the process over again, I would have divided the launch labor with other team members.

Vendor response

Domenico, thank you for the amazing review and for being an amazing partner!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thank you for a great mentorship experience!

Reviewed a year ago

As a pilot, it is difficult to make meaningful connections in the industry while traveling all over the world. I really enjoy connecting with other female pilots and hearing about their challenges in a male-dominated environment. It's so important to have mentors that understand you and help you grow in your career, so having the technology to facilitate that has been useful.

Pros

Easy to use platform for mentorship to improve diversity and inclusion in my area.

Cons

I was able to set my goals, action items, and resources, so I’m pretty happy that I can have all of my career development in one place. Also, communication was seamless.

Vendor response

Thank you for the great review Amanda and we hope to bring the same experience to more pilots.

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Excellent software to capture the mentor-mentee journey and structure a program

Reviewed 2 years ago

We have a mentoring program in our school for the faculty. We wanted to use Qooper since we currently don't have a way to track what's happening in the relationships. Usually we check in with mentors and mentees to understand what they're doing. Through Qooper we're able to do this without checking-in and with atctual visible data and graphs.

Pros

We love being able to see what the mentors and mentees are doing in their relationships. We never had a way to do this before. With Qooper the program manager is able to see who are driving the relationships and which mentors/mentees are disengaged with their goals. This data allowed us to improve our mentoring program and provide the right trainings. Also, we love the instant announcements.

Cons

I would say the adoption of the Learning Platform was a bit of a hassle initially but they worked out a way for us and I believe they have a new method coming to improve this. They respond quite quick with live chat. Oh, a good thing was the software is soo easy to use. Even some of our non-tech savvy people felt comfortable with it.

Vendor response

Thanks a lot for the review J. I agree tracking the communication, completion assignments and other things are key to program evaluation. We are glad you're enjoying it!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Qooper Review

Reviewed 5 months ago

All in all Qooper is a good mentoring system, but ideally all mentors would be able to use the video calling feature with file sharing. It was great to be able to make the matches in the system and handle most communication as well.

Pros

The Qooper mentoring platform keeps all information in one place and allows you to create training/learning modules. You are able to schedule all communication to mentors and mentees in advance through the system. You are also able to track mentor meetings and completion of training/learning modules.

Cons

The biggest challenge for us was the video calling feature. It worked well for some pairs, but not all (calls were dropping). In addition, you are not able to share files using the feature so may of our pairs used Zoom or another platform for their calls. In addition, emails sent from Qooper may end up in spam folders.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Great product!

Reviewed 5 months ago

We are very pleased with the software and the company. The support is topnotch, and they are very accessible.

Pros

The App feature was an important feature for us in choosing Qooper.

Cons

Tags are a little daunting and can be difficult for end-users to understand how to get them to work to move forward in completing a task.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software and Exceptional Service

Reviewed a year ago

Qooper offers very good support to customize the product and the functionalities. The team is fully engaged to help and to answer your needs.

Pros

Very easy to use Functionalities are impressive Both mobile and desktop interface

Cons

I don't have any complaints about the software so far.

Vendor response

Stephan, it's been an absolute pleasure to work with you on this program. Looking forward to more success stories!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent solution to assign experienced associates to junior consultants

Reviewed a year ago

We have junior associates who need to get up to speed faster and have the best guidance in some of the projects. This is why we partnered with Qooper team. The program was easy to set up and we were able to get the support and guidance for the junior level consultants in a much improved the output. We really appreciate Qooper team. They've been so helpful during setup with their recommendations and resource library. Also, live support is super helpful at any point in the program. With Qooper, it became super easy for associates to display the project they're working on, the support they need and to be able to find more experience associates to help them. This way, they're able to create their support group, easily show them the project they're working on and get help.

Pros

Customizable, flexible and easy to use. I love the ability to create resources depending on the projects we get and use the action items feature.

Cons

Not so much so far. We do look forward to the reporting because the analytics have been quite helpful on spotting who's having difficulty with their projects.

Vendor response

David thank you for the compliments and it is great to see how the junior associates benefit from the program!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Qooper Experience

Reviewed 5 months ago

The customer service by our Qooper representative, [SENSITIVE CONTENT HIDDEN], was excellent.

Pros

Helps the program to manage administrative operations and communicate with participants .

Cons

It took longer to implement the software because I had to include different areas of my organization to assist with single-sign-on and other aspects. To be fair, COVID-19 and its impact on operations played a big part on my end.

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