Reward Gateway Reviews - Page 3

I like you can access it on many platforms. I regular use it on my smartphone. I also like that there is a large amount of retailers on there to choose from

Some of the offers on it are quite low. Great to see some bigger savings.

Hi Dan Thanks for the top mark review of SmartHub. It¿s great to hear that you find it works really well within your organisation. A lot of our traffic comes from mobile these days, so it¿s important that the user experience is really high in that area. We¿re further enhancing the mobile experience when we launch the SmartSpending¿ app in July, which you¿ll be sure to hear about. I hear you on some offers being quite low. We do push our retailers to give us the most generous offering that¿s attainable. Some retailers work to such low margins that the room for discount is quite minimal. We try to make the best call whether to list an offering if it¿s on the smaller side - it helps if it¿s a popular brand! Thanks again for taking the time to give us your feedback. We really appreciate it! Best wishes, Megan

It's great when companies decide to use this to give some perks to the employees.

Perks come and go but the code remains active. why not just have them all listed

Thank you so much for your feedback. I would love to know which perk(s) you've encountered inconsistencies with. If you could let me know by emailing katerina@fond.co, I will do my best to resolve the issue as quickly as possible.

Create a single sign on process and for the most part is easy to navigate

Hard to get staff and manager buy in to use the program more frequently.

Since we launched the platform, we've seen lots of engagement in the awards and recognition section of the platform. Our managers enjoy being able to offer monetary rewards in real time and recognizing their employees so that the whole company can celebrate their success!

Would be good to offer a how to on writing the blogs, we created one but one wasn't offered by Reward Gateway. Would be nice to see the activity happening in the blogs more prominently like we do for the recognition and rewards as well as the option to add a GIF/meme as a reaction. Also, when the product was sold to us, we were told that it integrated with other software like Teams. In reality, we set up the integration. I think it would be good to be more clear on what integration means to someone not in IT.

Ease of access, great tool for recognition, great discounts

Blogs are a little bland with template, lack of engagement with users.

Poor customer support, lack of respect and hugely unhelpful

I made a transaction via Reward Gateway, which I had to cancel.They are unwilling to liaise with the retailer and simply said that cannot provide me with the refund (more than £400) and suggested to give this voucher to a family or friends if I am not going to use it with one year.They will be taking money from my salary for a year.They blame the retailer and the retailer blames them...

I love how easy Fond is to navigate! There are so many options for all kind of people! I love how many different gift card options there are. I personally used my points towards an airbnb gift card for one of my trips!! It is very convenient and fast that the gift card is sent to your email!

Some products are super expensive.. I feel like they should be slightly discounted? I know would use it towards something other than a gift card if products were cheaper. But I understand you wouldn't make any money if you did!

Thank you so much for your feedback, we're glad you're enjoying Fond! Regarding the product prices, Fond actually doesn't markup its items so all items are listed at market value. That said, if you've noticed any pricing inconsistencies, or if there are specific lower-cost options you'd like to see offered on the platform, please let me know by emailing katerina@fond.co and I will do my best to address them.

The system is user friendly and allows for the user to entire a multitude of recognition options and titles. The system is also visually pleasing which always makes a system rank higher in favorability.

The options used by the company I work for has the user title the recognition, write a blurb for the recognition as well as then select categories that the recognition falls into. It's cumbersome and I often find myself reluctant to take the time to do them as coming up with a title can be cumbersome for me.

Flexible, easy to use with a great app. Our colleagues engage with this software more than any other Benefit offering we have.

Back end customer support needs a bit of modernising but that is in play.

Easy to use, engaging portal and excellent expertise in the Xexec team. We implemented a complex programme across 19 countries within 6 months and have had very few issues and great feedback and usage.

The only real downside is that Xexec seem to be very popular! Sometimes they were challenged to respond as quickly as we would have liked, or spend more time with us, but we were operating on a very short timeline. We didn’t end up spending much face time with the team, so if that is something that you expect, make sure to flag this and schedule it early on.

It has a lot of nice features to promote birthdays, anniversaries and special accomplishments. There is a large gift card catalog for the team members to choose from with their points.

With the price to have the rewards and perks. I don't think it is a sustainable program to maintain with cost cuts because of COVID.

Thank you so much for your feedback, we're glad you're enjoying Fond! I have passed your suggestions along to the appropriate team. If you have any questions or additional insights to share, you are welcome to reach out to me directly at katerina@fond.co.

Reward Gateway's implementation period was fast. Customer support is attentive. If you're looking for integrating an Employee Recognition program, they have all the features you need to be successful. Their marketplace is great too, and employees can really pick and choose how to claim their awards. Also, they're actively adding new features!

Customization of reports (especially for determining ROI or employee usage) can be better. You're limited to pre-made reports that you might not even use in the long run.Also, customization of names. The system prefers legal names but some employees go by preferred names. It would be great to have the option of using preferred names to make rewards and recognition more personalized.There are lots more improvements to be had, but I know the team is updating features periodically.

Easy access, so many options to choose from, and the quick availability to leave a recognition to anyone! :)

As of now, none really. All good things to say!

Thank you so much for your feedback, we're glad you're enjoying Fond.

It's easy to give recognition to coworkers! It shows appreciation and ability to express gratitude by giving points! Options to redeem, especially gift cards are easy to browse and select!

I would say more options can be added. Various travel credits things like airport parking discounts and local deals are very limited right now

Thank you so much for your feedback, we're glad you're enjoying Fond. I have passed your offer suggestions along to the appropriate team. In the future, you can use our 'Request a Perk' feature to directly submit requests for additional offers to be added as Fond options at your company. If you have questions regarding this or anything else, please feel free to reach out to me directly at katerina@fond.co and I will be happy to provide assistance.

Easy to use software. I find it very helpful

Not really sure, I really do like using it

Thank you so much for your feedback, we're glad you're enjoying Fond!

Very easy to navigate and use. A wonderful tool to recognize other employees for going the extra mile and helps us to be very aware of the internal customer service that we are giving. And the rewards page has a large variety of items that you are able to chose from when cashing in your points.

Being an employee who uses it to recognize other employee's, I have not found a downside yet

It’s user friendly and you can do it on the computer or on the mobile app.

Like with most softwares like this, it takes a good amount of points to be able to get anything. And I don’t like receiving an email every time I recognize someone.

Thank you so much for your feedback. You can configure your email preferences under the "Account" menu, which should help you refine the kinds of emails you're receiving about Fond. Additionally, if you think you would benefit from a larger points budget, I encourage you to let your internal HR administrator know. If you have questions about this or anything else, please reach out to me at katerina@fond.co.

really enjoy the social recognition wall and the survey builder is good. the hub creation is nice because everything is customizable

Support is a challenge and it takes a lot of time to get a correct answer from them. We currently do not have an account exc. and the one before lacked customer service skills. the upload feature is very poor.

Our company gives all employees a monthly reward on Fond. It's a nice way to create anticipation for each month and give employees such as myself a little reward for each month's accomplishments, or to save your points for a larger treat!

I would appreciate a larger selection of gift cards.

Thank you so much for your feedback, we're glad you're enjoying Fond. If there are specific lower cost options you'd like to see added to the platform, you can let me know by emailing katerina@fond.co or request them directly via the 'Request a Perk' feature located at the bottom of the Fond homepage.

I like the ability to thank and recognize colleagues by sending them points and writing a short note about their contributions!

I wish Fond could integrate with my Outlook so I could easily send Fond recognition right from my email.

Thank you so much for your feedback, we're glad you're enjoying Fond! I have passed your suggestion about Microsoft Outlook along to the appropriate team. If you have any questions or additional insights to share, you are welcome to reach out to me directly at katerina@fond.co.

Easy to reward employees with points and feedback Feedback can be private or public, and managers can be notified when someone on their team is rewarded Points are easy to redeem Summary of Fond rewards/comments from all employees can be shared with the entire company, which helps with engagement

Initial feedback is anonymous, but identity is revealed if you want to comment on the feedback

Thank you so much for your feedback, we're glad you're enjoying Fond! I would like to better understand your comments related to feedback anonymity please feel free to reach out to me directly at katerina@fond.co and I will be happy to discuss further.

The fact you have a choice to chose what you want to spend you fond point on

Nothing it's all good there wasn't anything I did not like about it

Thank you so much for your feedback, we're glad you're enjoying Fond!

In theory its a good idea but I had no idea how to use it.

Training- I was never trained how to use it or how to set up alerts if I received a recognition

Thank you so much for your feedback, we're glad you're enjoying Fond! I encourage you to reach out to your internal program administrator with questions about how your company uses the platform, but I am also happy to answer questions if you feel I can be of assistance you are welcome to reach out to me directly at katerina@fond.co.