Skilljar Customer Education Reviews

By and far their customer success and support teams. Skilljar was with us from day 1 - from migrating from a very poor LMS experience, to creating the organization's first certification program - Skilljar has been there every step of the way. They listen and very quickly implement customer feedback and the company's low turnover rates attest to the caliber of the organization.

Reporting features sometimes are swapped to focus on their connection with other data platforms. A few features are no longer available that were once very useful to have on-demand (without going through our BI team).

The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.

Giving someone access is daunting, it would be easier if you could allow a specific domain and anyone that signs up with that domain can have access or something that isn't so manual.

I really appreciate the ability to log in as our users and see what they see. The built-in analytics are tremendously useful as well. We use many of the metrics from Skilljar to make business decisions and track performance.

There are certain features that are a bit tricky when you're first learning to use the tool, particularly when you have custom theming. However, the Skilljar team has been incredibly helpful, sending valuable documentation and making recommendations. We're using the software and making changes pretty seamlessly at this point.

Skilljar does make it possible for several different sessions to run at once. It is easy for the user to navigate and does present like a "typical" website.

The design end of this product is difficult. The coding is constantly changing from what is inserted and it's nearly impossible to copy and paste anything without it changing. It also seems antiquated and not fresh and up-to-date.

Skilljar is an easy to use, robust LMS that makes administering a learning portal or University a no-brainer. It works with multiple formats including SCORM, all kinds of video files, PDFs and others. It also offers a solution for registering and organizing all of your live training.

Some of the UI elements can be difficult to navigate at times. Dashboard analytics could be more robust. Needs more customization for university appearance.

Simple, clean interface. Can complete steps without a lot of clicks. Smooth implementation and integrations.

Can't duplicate across domains, so somethings have to be done multiple times. (catalog pages, learning paths, etc.)

Hi Cindy, We appreciate you taking the time to share your perspective. Your feedback has been shared with our CS and Product Leaders. Thanks for choosing Skilljar!

It was easy to design our content the way we want to. You can customize the design and flow of content to fit your needs.

The Salesforce integration lacks fully what we need and an integration with Gainsight directly would be a huge improvement.

By using different domains, I can manage courses for my employees and customers.

The look and feel is highly customizable but you must understand CSS to accomplish this task.

Hi Daniel, Thank you for your review! I've passed along your comments to both our CS and Product teams. We appreciate you! Best, Jeremy

Per-User Analytics and Learning experience.An option to download uploaded files from Skilljar.

Advanced options such as templates (to directly import questions) can be introduced in areas of quiz question types.

Skilljar provides us all of the options we need to build and customize an immersive learner experience. We are able to use a variety of lesson types, such as video, SCORM, quizzes, and text to keep learners engaged. It also offers many options to tailor our catalog page to fit our branding and theme.

The customization options via code snippets can sometimes be difficult to organize. Also, the admin console can be confusing to navigate to find specific settings on one page versus another.

Overall, Skilljar offers strong customization capabilities and a variety of different settings and features to meet varied business needs. Generally, I've also had positive experiences with my CSM and other employees. Strong uptime, and openness for the engineering team to provide small updates/customizations!

Getting help from the customer support team has been disappointing. I'm often asked to share information that could be discovered by the agent, or to take steps that I know won't (and don't) fix the problem. I've also found that some features (like Live Events) are shipped before they're fully ready to go, leading to glitches when using the feature and a support team unsure of how to fix the problem. I'e also had to wait for up to 4 weeks to get a reply from my CSM.

Hi Blair, Thank you for your feedback about your experience with Skilljar. We're continually working to offer our customers the best experience possible and take every bit of feedback to heart. I've escalated your message to our CS Support and CSM leadership and they will be contacting you to learn more about your experience. Thanks, Jeremy

I like how Skilljar is easy for learners to use. Because their focus is on training your customers learners, there is some killer functionality around exposing (and selling) education content to any and all users. The reporting dashboard is great and helps my customers understand how their people are progressing. The look and feel of the site is great and with editable CSS, very customizable. The...

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There is some limitations with their learning validation methods that could be improved. Quiz question types are currently limited, and there is no native way that learners cannot upload content for evaluation you have to use a third party solution like Box or Google Drive.

Great customer support! Skilljar is easy to use, host and track for non-technical or non-education roles and companies. The format and guidance of the product pushes users to good learning architecture. Out of the box ability to charge for training, capture analytics and create courses. Great API support to tie into other platforms.

Limited in comparison to typical LMS solutions. Customization to match our company look and style is challenging. Taking bulk actions or detailed customization, like URL link crafting is not available to the user. You need to involve customer support or a CSM. Limited customization of reporting and no push reports.

Skilljar provides our customers with modern, mobile friendly user experience. It also aligns well with our go-to-market model (we sell an all-you-can-eat subscription to our self-paced micro-learning). Out of the box integrations help it fit nicely into our organizations tools (Okta/SSO, Salesforce, and Marketo). Their Rest API allows us to quickly build integrations into other systems (such as GainSight for CSM visibility into training consumption).

We had some challenges with the Saleforce integration because we are not a SaaS solution so connecting "student" objects to "contacts" to "accounts" was not easy/smooth.

Love the analytics and UI is very user friendly.

No option to customize reports while exporting them is a little drawback.

Hi Sarath, Thank you for taking the time to submit another review! As always, your feedback has been shared with our CS and Product leaders. Thanks for being an amazing partner and advocate of Skilljar.

I love the course creation software in Skilljar. It's easy to create an interactive course with text, videos, links, etc. There are many features we haven't even tapped into yet! We also have great metrics from the software.

More robust quiz questions would make the software even better!

Hi Maggie, Thank you for your review! I've passed along your comments to both our CS and Product teams. We appreciate you! Best, Jeremy

- Ease of use, UI is very intuitive for both admin & user - Most important features needed from an LMS are there

- The design/layout. Looks very old school, we got a lot of negative feedback on this from employees, and management wasn't going to let us use it as is for client training. Customizing the design to a more modern look would have been very costly and time consuming. - Certain things are not customizable such as look of emails sent through the platform.

Skilljar is easy to use, feature rich, and very customizable. With very few exceptions everything we have needed from Skilljar, it has delivered. Everything Skilljar has promised to be it is. It is a robust LMS that can be personalized in countless ways, and is supported by a team of individuals who go ut of their way to make my Skilljar experience as worry-free as possible.

There is not much to not like. I wish there were more ways to do bulk functions (e.g. bulk publication of courses, course modification, etc.).

Easy to use, reliable, robust starting platform

Lack of documentation Support is slow Customisations take a long time

Hi Luca, Thank you for your feedback about your experience with Skilljar. We're continually working to offer our customers the best experience possible and take every bit of feedback to heart. I've escalated your message to our CS leadership and they will be contacting you to learn more about your experience. Thanks, Jeremy

Support, and customizability. Certification is also good.

Testing question types. Certification is good, but question types could be better.

Ease of use and ability to implement Subscription Program as part of their offering. Simple navigation, but flexible enough to customize for each user.

Initially their "training" was a bit random and made the software seem more complex than it really was.

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