Zoho Recruit Reviews

Pros
Zoho Recruit provides automated workflows that be defined to trigger emails for changes in the pipeline stage of a candidate. It provides the ability to create email templates that can be triggered from the candidates profile without having to retype them. It enables resume parsing from doc, docx and pdf files which automates the data entry of candidates. It allows for the creation of a simple career website with the open job positions auto populating from the application onto the site. It allows for the creation of vendor portals enabling you to better manage the flow of resumes from recruiting vendors.

Cons
Zoho Recruit should allow for customization of pipelines based on department/role to be hired. It should allow for customization of the vendor portal allowing the vendor to type in key data points about candidate profiles that are typically not found on the resume, such as notice period, current salary and expected salary. It could simplify the blueprinting process built into the tool which allows for smooth flow of candidates through the system.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I loved that I could upload a .csv file (from my Google Sheets - which was my Recruiting system before Zoho) and it generated all of my leads into the platform. I did have to go through each and add or move some information around, but that didn't take very long. From there I was able to customize the layout and information templates to my liking, set up the clients and open positions, add on their automation tools for email marketing and begin sending campaigns. I was most sold when I realized the platform SOURCES through ZipRecruiter, Indeed, Monster, and many others to populate resumes for you that can be added into your candidate platform with one click!!

Cons
It took me about a day to figure out how to customize the templates for information that you want to be entered for candidates, clients, Job Positions, emails, etc. Some of the information can NOT be deleted from the template. For Instance under Clients, I didn't need Revenue and Promised Growth information, but I couldn't take that off, and a few are locked to where you have to put something within the box otherwise you cannot move forward. It's a minor annoyance that is easy to fix with a random word, but now a deal-breaker compared to everything else the platform automates and simplifies for you.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I liked that it was really easy to set up and integrate with our company website. I looked at a number of recruitment platform options before settling with Zoho and I am glad I did. Following the demo, I noticed several features that other platforms didn't have, including some I hadn't even thought of! I also liked the option to add several recruiters. It was easy to give different team members access to the platform to sift through CVs and narrow down the candidates. Once I look through the job openings that have been posted, I know at a quick glance how many candidates I've got in the running for interviews.

Cons
My greatest challenge is being able to get all of our job postings to align and look the same after I create/save the post. Even after applying the same font, text, spacings, etc., I have to tweak quite a bit for it to appear in the format I want. Furthermore, the text doesn't always appear as I'd like it to on the website.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Front line customer support is excellent and they go above and beyond

Cons
HORRIBLE Quality control. They keep releasing product that simply does not work!! Error codes at the very first step. And then they want you to get online with them and show them how their stuff is broken. I did this for 2 years and I am finally fed up with providing QC services to them when they CLEARLY do not have a functioning QC or testing regime. I am now 2+ years into the build out of our business and having to consider changing the core software that runs our business at immense costs in terms of time, training, business relationships etc. Not sure what I will do, maybe just screwed and have to put up with it for another 2 years. To be crystal clear, their front line support people are excellent - above and beyond and truly great to work with so it pains me to have to write this review. But fair warning their QC is BAD and you will spend a lot of time showing them how their product does not work.. Value for Dollar is good but if you expect this software to grow with you forget i. and pay a little more for something else.

Rating breakdown

Likelihood to recommend: 3/10

Pros
While the workflows are helpful, I found the greatest value in the resume parser with the ability to generate custom, branded resumes quickly with pre-defined templates.

Cons
Have found that refreshes are needed from time to time with Safari, but not with Edge or Chrome. I believe this may be some settings within my Mac. Also, I need to do more research on how best to leverage the provided Zoho Mail and understand how to manage auto-responses, interview schedules, etc.

Rating breakdown

Likelihood to recommend: 9/10

Pros
What's key as a startup is a place for all your data, manage it easily, increase the time available to me and still maintain cashflow. : Zoho Recruit allows for all of this All versions are absolutely easy to pick up or navigate without any training. Free onboarding session for 1 hour to run through any questions you have Monthly price is different according to your needs No upfront costs RE: Setup Data is easily manageable

Cons
No Dark Mode - For every application I use and utilise dark mode due to bad eyes. Unfortunately this is not available for Zoho Recruit The customer support at times is a bit ropey but still really nice people 100MB limit per batch of document uploads The limited candidate search boolean capabilities (For anyone that does very complex Boolean and like to do the same search on database, Don't get zoho recruit or learn to simplify your DB search.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Zoho recruit is so customizeable! It is so filled with features and functionality, but at the same time gives you so much scope compared to some of the other ATS out there.

Cons
It does take a while to set up the way you want it.

Rating breakdown

Likelihood to recommend: 8/10

Pros
1) No complicated functions and easy to go through resumes in the relevant job applications 2) Price for a premium version is very reasonable which brings you additional helpful features 3) Possibility to monitor all the procedures of recruitment through the pipeline structure 4) Very organized data security system which ignores cheating and fraud attempts 5) Exporting and importing resumes within different portals

Cons
1) Low quality of the customer service. As I mentioned before in my reviews, overall the customer service of Zoho lack quality 2) The design of the software seems a bit weak and old-fashioned in comparison with the other tools. Can be more colored and attractive 3) There is always a problem in the integration of this software with Microsoft Office 365 Outlook.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Zoho has many good features that simplify the Hr recruiting process. One great benefit is the resume tracking tool, this is especially useful when one wants to go back to a prime candidate’s info. Another great feature is the automated recruitment ability. This is an often hit trigger for me because of my many other responsibilities.

Cons
The customer support from this company is horrible. The company needs to do some serious TQM because there is great potential in the software, but still the best.

Rating breakdown

Likelihood to recommend: 6/10

Pros
I have been using Zoho recruit for about a month now. As an ATS it's great, allows you very easily to pass CVs directly from your inbox. Very easy to use, overall great sofware for any agency or internal recruiter.

Cons
The software could be visually more appealing in the desktop version.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It has a good interface that is easy to use, views are very well designed. Price is King, and this is an affordable options even at premium levels. Highly customization. Free option available with a robust feature set. Integrates well with your website. Job Posting is very easy and customizable. This ATS option is an easy-to-use Applicant Tracking System and Recruitment Software that can help you track job openings, resumes, candidates and contacts more quickly and efficiently.

Cons
The interface is a minimalist design and has not kept up with current elements. I would like to see questionnaires or custom assessments to compare the candidate against the posting, and it does not rank that candidate for that position. Support was not really good. We had a issue with the candidates applying in our career page, and it would tell them they would get a password emailed to them, and they never got the emails, leaving the candidate hanging. We contacted support, and support was almost non-existent. They DO NOT have 24/7 support despite what websites say, and they are not as responsive to solve the solution. Many times I had to leave a message to go in to a blackhole when their chat support want available. In fact I never seen anyone available for chat.

Rating breakdown

Likelihood to recommend: 8/10

Pros
From the beginning, I liked that the software included a parser and reporting, but the new features they have continued to add keep up well with the market place. I like the business rules and semi-automated business process, and the degree of customization given the user. Overall, the Zoho organization is pretty switched on and their products are becoming more and more a mainstream SaaS choice - especially with the value for money aspect. You see them more and more in the reviews with solid ratings and there are a number of great apps that Zoho provide. It's nice to have a single provider and I expect that over time that the apps will continue to improve and work better together.

Cons
Though they've had a parser feature for some years, it isn't very high touch and needs improvement. Also, I use Zapier to integrate and semi-automate my processes, but I would like to have the applications to operate more seamlessly together.

Rating breakdown

Likelihood to recommend: 8/10

Pros
With other programs, I felt restrictive with package tiers-v- budget (boxed in or obligated to spend the extra money). Whereas Zoho Recruit feels more intuitive - my learning curve follows the natural progression for wanting to expand on my business and functionality. How Zoho designed this expansion process allows the user to feel more intuitive and in control of upgrades. As a business owner, it allowed me to think of my next step and stage via expense-v-reward, and build into my business growth plan. It was something I was working towards as a business, instead of as a budget. Zoho Tech Support is awesome. I never feel as though I am a number, waiting for the tech ticket, or have information read to me from Google. Tech Support actually appears to know what they're talking about! They troubleshoot while I wait, reevaluate, and adjust until it's right. And if they can't resolve it right away, they promise they'll get back in a timely manner...AND THEY DO! It's the same Support person so the value of having established a short-term relationship is welcoming. This feels more human instead of automated and institutionalized; literally, the personal touch or white glove standard.

Cons
I don't have any cons at this time, as I am still in a learning curve with adjusting recruiting model with module mapping, etc. The process has been positive and involves a LOT of customer service. My only con would be that issues found on weekend have to be held over until M-F. That creates a bottleneck for my activity, pushing weekend tasks into the "regular" work week. Please, open up a few weekend resolution hours!

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Customisation Options in terms of Field/Layout Management - CV Parsing - App - Smart Device App is really nice - Searching / Reporting Capabilities - Standard functionality is better than others in the market

Cons
- Lack of Radius Search from a Candidate perspective which isn't ideal when searching for candidates near a certain location - Lack of Office365 Outlook Integration (this is on the roadmap however isn't ideal) - Skilling / Capabilities is my largest bugbear as it isn't as intuitive as other options from a recruitment perspective - Some rigid functionality where you can't remove and edit certain fields. - No Linkedin stripping functionality

Rating breakdown

Likelihood to recommend: 9/10

Pros
The need for an ATS felt due to difficulties we underwent with many human errors in a high paced environment and decided to choose ZOHO after brief research. While we started to use ZOHO it became the best worker for doing what we expected and more. The available features in ZOHO keep our system running efficiently and the customization features help us achieve specific needs and maintain greater control. The Advanced Recruit Analytics shows us where we are in simple graphics which helps us realize the overall corporate objectives at a glance. As of now, we haven’t had any major issues with ZOHO. As with the cost, ‘it’s comparatively economical’.

Cons
We haven’t had any major issues so far, therefore, cannot shoot blunt arrows. Even if there are any issues, ZOHO would be more than happy to integrate them into the system with the help of the users, which will make their system the best.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy to use but not so user friendly that you can't use it if you are advanced good customer support a lot of documentation integrates with many other services

Cons
Sometimes down, but usually fixed quickly

Rating breakdown

Likelihood to recommend: 10/10

Pros
we are a recruitment agency focused on the hospitality industry and for us, central recruitment software is critical for success. we used ZOHO for a year or so and then moved to Google Hire for a bit, but have come back to Zoho. We like all the modules, from CRM, database, search, schedules, emailing and todos. The stuff that really works for us the status of the applicant and the review from our clients on the applicant.

Cons
the search can be improved. google hire has a cool function of suggesting similar profiles and doing timeline searches.

Rating breakdown

Likelihood to recommend: 10/10

Pros
A difficult task that I have to deal with most of the time is the process of applicant tracking, especially for job areas that are rarely filled-in. I found ZOHO Recruit and it helped me more than I thought it would. The possibility of a job board posting allowed me to spread the needs of our company through job list websites with ease. It allows scheduling of possible interviews with clients that I have chosen, sending them emails for tentative dates. It also keeps a database for employee records which is a great organizational move for me. I adored its organized and clean process of keeping track of applicants and their files. The minimalist feeling of the theme also hooked me in, it looks simple and is easy to use.

Cons
The lack of filtering possibility for candidates is a bit bothersome. Especially regarding important demographic details such as age which is really important for our job requirements.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The formatted resume functionality is fantastic as it helps us format resumes and brand them to send to clients all within the Zoho ATS, we can post to our company careers page, Facebook and twitter page. We have the ability to send feedback to candidate real time and also give the client opportunity to shortlist from the system which really makes our job easier. The software is very flexible and easy for us to upgrade or downgrade depending on number of users especially as the recruitment business is a very high turnover business.

Cons
I wish Zoho Recruit can incorporate a functionality to help manage temporary/contract staffing.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Cost of using the software is minimal, however still offers everything you would expect from a much more expensive program. Overall the system manages everything from adverts through to candidates and is continually evolving to become one of the easiest to use softwares I have used to date.

Cons
Can be cumbersome in some areas initially, like reporting, dashboards etc. however it is fully customizable so once you have that in hand it pretty much covers everything. It would be great to have a more direct integration into Linkedin, with Linkedin actually operating through Zoho, however believe this is something that they are working on at the moment.

Rating breakdown

Likelihood to recommend: 9/10

Pros
At the moment we are using the trial version ZOHO Recruit, but we will soon move from our old system to Zoho. Here are our first experiences: Very good support in Germany as well as international support outside of local office hours. Zoho also organizes events in Germany where you can exchange professional experiences or you can ask questions directly to Zoho sales people. Since the data is stored online, the user can flexibly access and edit his data from any PC. This allows you to work out flexibly from the home office. You can upgrade ZOHO, which means you can add building blocks CRM etc. Many functions in ZOHO recruit are very helpful for us or shorten our processing time. Time is Money! ZOHO als plays with open cards and has a clear open price structure. Monthly or annual payments are possible. When it comes to competition, it is often not clear what the products/service cost. So far we are very satisfied! SZ

Cons
What I dislike, ZOHO recruit could be more colored so that it looks more user friendly and modern. on the contrary, we cannot say negative things so far, because we have not yet worked with all the functions. We will keep you informed!

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like most of the things in the whole application platform, like: 1. Creating and customizing Dashboard feature which makes us concentrate for any job opening. 2. Managing job opening and publishing in the different platform like Naukri.com, monster jobs etc. 3. Managing candidates fields as we need. 4. Setting and creating rules for the specific status. 5. It makes Screening of resume easy. 6. Candidates can signup in the platform for applying for the job. 7. Integration within different external apps like office outlook and some of the google apps. 8. Zoho mail features. and many more to explorer.

Cons
One thing disappoints me in the platform an interviewer can not fill feedback in any form . there are only adding note facilities are availbale .

Rating breakdown

Likelihood to recommend: 9/10

Pros
Intuitive, configurable, sales funnel forecasts, emailing templates, extensive reporting, does what we need, extensive search criteria

Cons
CV radius location search, doens't save information except when connected online.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use. Once you know your recruitment process you can quickly and easily set up the complete workflow and automation to hit every requirement you have. There is also good support features that will walk you through and solve your problems quickly and easily.

Cons
The Zoho Recruit App is functional but could still use a little work in terms of editing information but meets needs in most cases.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Zoho is very user friendly, very customizable, and extremely affordable. We were able to add and delete fields almost everywhere we wanted to, and I felt that the navigation and search functionality were very user friendly - required not much training.

Cons
The monthly (which I couldn't find anywhere else for a comparable product) price is allowed - near as I could tell - by the lack of support. It didn't make me too angry because you can't have a CRM at this price without sacrificing something, but you should know up front support basically doesn't exist. Also, there isn't much functionality around tracking activity - so be aware of that before you buy.

Rating breakdown

Likelihood to recommend: 8/10