Award Force has been quick to answer queries and address issues. They are also good at finding solutions that best suit our needs.
Its been perfect - speedy responses, excellent product that works really well for us and it has helped us increase our number of entries for the awards year on year.
We were manually collecting/managing awards before award force - so award force was incredibly welcomed.
I do find it frustrating that specific features are not present in the software.
I found it hard to visualise how to set up the system as a first time user, as there were no examples given for what I was looking for so the setup was a bit time consuming.
I DID ask if there was a file size limit for the upload (the answer is no) but I did not ask if the file sizes have an effect on the download.