Aircall Pricing Plan & Cost Guide

Aircall

Phone system for support and sales teams

4.22/5 (147 reviews)

Aircall Pricing

Starting from: $30.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support.

Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support.

1 number included in each plan. Add extra numbers on any plan for $6/month.

View Pricing Plans Free Trial

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Pricing Comparison

How does Aircall compare with other Communications apps?

Subscription plan?

Aircall



97% of apps offer a
subscription plan

Free trial?

Aircall



84% of apps have a
free trial

Free plan?

Aircall



27% of apps have a
free plan

Pricing Comparison

Communications app prices shown are $/month




Aircall Pricing Reviews

Pros
  • Easy to Use Support when I needed help
  • It makes phone calls, but that's about it
  • After sales service Price Customisability
  • Easy integration, good pricing, great support.
Cons
  • - No conferencing / meeting ID number feature yet
  • So far there are no cons at all. I have liked everything.
  • have to have a minimum of three users to start off with .
  • Outbound API is still at the beginning, but improving rapidly.
89%
recommended this to a friend or a colleague

25 reviewers had the following to say about Aircall's pricing:

Hristo Arakliev

Great App

Reviewed 2016-04-20
Review Source: GetApp

I have been using AirCall for a few months now and I would like to say it is a pretty neat app. It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

Pros
Easy, cheap, works pretty well, multiple accounts

Cons
Sometimes the connection is not perfect but it works great for most of the time :)

Rating breakdown

Value for money
Ease of use

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Aircall

Phone system for support and sales teams

Jorj Delvir Maceda

Excellent phone system

Used daily for less than 6 months
Reviewed 2016-11-29
Review Source: GetApp

Excellent phone system. Very easy to use and compared to other phone systems I tried in the past, they have above average call quality and connection. Excellent customer support team and their sales team really eases the transition from one system to another. I find them very organised and easy to speak with

Pros
- Excellent voice quality - Simple and easy to use - Excellent customer service - Cheaper pricing compared to other overrated phone systems - Reasonable call rates

Cons
- No conferencing / meeting ID number feature yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aircall

Phone system for support and sales teams

Anonymous

Too expensive for a phone solution

Used weekly for less than 6 months
Reviewed 2018-06-06
Review Source: GetApp

Pros
Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.

Cons
Honestly, Aircall is quite expensive for what it is. You can easily use Grasshopper or Telzio, or any other phone provider for a much cheaper price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Aircall

Phone system for support and sales teams

Anonymous

Smooth transition in transferring calls

Used weekly for less than 6 months
Reviewed 2018-06-07
Review Source: GetApp

Pros
Easy to use app to manage incoming calls, easy to transfer and answer calls at a decent pace rather than making the customer hold and potentially get disconnected

Cons
Pricing is a little expensive, not sure if the cost per month improves our service enough to make the money for the company.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Aircall

Phone system for support and sales teams

Anonymous

Worst out there

Used daily for 6-12 months
Reviewed 2018-01-10
Review Source: GetApp

Pros
The only thing good about aircall is that it's cheaper than some of the competitors out there I think.

Cons
Everything is terrible. Tons of bugs, call quality is terrible, their customer service is non existent.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 1/10

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Aircall

Phone system for support and sales teams

Caio  Henrique Pitta de Souza

Aircall is working well

Reviewed 2016-03-16
Review Source: GetApp

We are a brazilian startup that is growing really fast and needed a flexible solution for telephone comunication. We found that Aircall fulfills all our needs cause it's easy to use and it's integrated with Zendesk and Pipedrive. They also have an awsome support team that's always available to help us with our doubts. We just have to expand our internet capacity, because sometimes we have problems with the calls. It's not a problem in Aircall, but we suggest that everyone that wants to use the service mind the internet capacity that is available. So we really recomend Aircall for anyone that is looking for this kind of solution!

Pros
It has all the features we need and the support team is amazing.

Cons
It's not so cheap for us because de brazilian currency is really undervalued now

Rating breakdown

Value for money
Ease of use
Customer support

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Aircall

Phone system for support and sales teams

Kimberly Winick

Great Value for Price

Used daily for less than 6 months
Reviewed 2017-11-01
Review Source: Capterra

Great price for the value of the software. Easy IVR process and my agents all trained on it to the point of proficiency in less than 1 hour.

Pros
Easy to set up, the pricing is way better than most VoiP providers, and the user interface is easy to use. The soft phones work really well and the call quality is as good as it was on our desk phones. They handled all of the number porting and even set up the user profiles for me. No outages to date.

Cons
The support is a little slow to respond, but any issues that I've had since using them haven't been seriously urgent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aircall

Phone system for support and sales teams

Carl Jacobs

Great call quality, but very bad web application

Used daily for less than 6 months
Reviewed 2018-01-09
Review Source: Capterra

Pros
Call quality never lets you down Reasonable pricing/minute Fairly easy interface Native app on mac, iphone,... Slack integration works great

Cons
The price is really steep per user and you get almost no data in return. Can't tell you cost per phone call until end of month Their integration with Pipedrive works very badly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Aircall

Phone system for support and sales teams

Lloyd Tilney

Great app, Great service

Reviewed 2015-09-17
Review Source: GetApp

We at The Aark Clinic are very happy with the service Aircall have provided. Any queries we've had have been been met and surpassed, so very happy.

Pros
After sales service Price Customisability

Cons
Maybe more options for voice messages, but thats clutching at straws, for us it ticks all the boxes..

Rating breakdown

Value for money
Ease of use
Customer support

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Aircall

Phone system for support and sales teams

Yuval Leshem

Just what we needed.

Reviewed 2016-05-05
Review Source: GetApp

Used this for tracking, recording calls and following up on them on an external system. Outbound integration is great. Service and support are top notch. Highly recommended.

Pros
Easy integration, good pricing, great support.

Cons
Outbound API is still at the beginning, but improving rapidly.

Rating breakdown

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Aircall

Phone system for support and sales teams

Anonymous

Untethered Customer Service

Used daily for 6-12 months
Reviewed 2019-09-30
Review Source: GetApp

This service has allowed us to affordably untether from traditional landlines and use integrated call center solutions for our small business. These options are often only available at larger enterprise level solutions, so we have been pleased with what we can get for the price.

Pros
I love that Aircall integrates with our CRM, and Support software making call logging fairly seamless. Setup for users is simple, and updating customizations for audio recordings is easy. Sales staff helped to create a custom billing plan for our needs.

Cons
Support isn't always great. Communicating bugs has been frustrating. And there are bugs. The call log periodically misbehaves. The sync of call recordings for missed calls doesn't always work forcing us to still check missed calls in the native Aircall app still.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Aircall

Phone system for support and sales teams

Jorge Mercado

Armando's Review

Used daily for less than 6 months
Reviewed 2019-03-22
Review Source: Capterra

Great telephone service for the price. I like it alot.

Pros
Easy to use. Easy setup as well. So far I like everything about it.

Cons
So far there are no cons at all. I have liked everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aircall

Phone system for support and sales teams

Jonathon Baptie-wood

Brilliant Voice software

Used daily for less than 6 months
Reviewed 2019-09-04
Review Source: Capterra

Pros
easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

Cons
have to have a minimum of three users to start off with .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Aircall

Phone system for support and sales teams

Anonymous

It was a good service, But not enough

Reviewed 2014-09-08
Review Source: GetApp

Used this for a while, but I didn't feel like paying a whole lot more when I started receiving more calls. Ended up switching to another provider because they offered a lot more options and minutes for a similar pricing model.

Pros
Easy to Use Support when I needed help

Cons
Not enough minutes/options for what I need to do Wasn't a fan of the pricing model.

Response from Aircall


Hello,
Thanks for this feedback. We have now a simple pricing model with 2 plans and I understand you couldn't feel confortable in any of them given your use case.

Your feedback will help us work on new pricing schemes and models to make sure we adapt to more use cases - so thank you!

Olivier

CEO, Aircal

Rating breakdown

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Aircall

Phone system for support and sales teams

John Thomas

Aircall and Piprdive combination do the job for me

Used daily for 2+ years
Reviewed 2018-10-09
Review Source: GetApp

Pros
Aircall integrates seamlessly with Pipedive to make our groups task easier. The phone numbers extracted through pipedrive email marketing campaigns are fed to Aircall and our phone markering people will take the charge at this point. Aircall has a great advantage that it works very well on the phone app which we never need a phone number to make the call. It cheaper as well compared to the services it offers.

Cons
Aircall is the app in which I daily use that gives most minutes of downtime everyday. The mobile app sometimes fails to send out sound notifications even when the sound setting are set correctly.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Aircall

Phone system for support and sales teams

Allen Walton

If you like a tons of bugs, features randomly removed, and terrible customer service that costs you money, go for it.

Used daily for 1-2 years
Reviewed 2017-08-02
Review Source: Software Advice

Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.

Pros
They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

Cons
I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning. I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and asked where my rep was. She had just been hired maybe 2 weeks prior, she said. Halfway through July 2017, the engineers accounted a bug in a feature we depended on. They issued a 'bug fix' by removing the entire feature without warning! Without this feature, we couldn't use the Aircall service. I had several phone calls with them and maybe a dozen back and forth emails, but Aircall wouldn't add the feature back. I politely asked for a refund for the remaining 5 months of service and they flat out refused, even though the product I paid for had changed, I didn't sign a contract, and there was nothing in their TOS about it. Now, I've paid for 5 months of service I'm never going to be able to use because Aircall removed the function we needed. This is AFTER I'd written glowing reviews on various ecommerce platforms, told other entrepreneurs to get it, and again, paid for an entire year. Outside of that, the software always seemed to be loaded with bugs. They do not add features very often, including some that are needed badly. You also can't put customers hold hold when you dial them - only when they dial into you! I would strongly suggest skipping Aircall and trying out something like Dialpad or Talkdesk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Aircall

Phone system for support and sales teams

Anonymous

Aircall has great features!

Used daily for less than 6 months
Reviewed 2019-06-08
Review Source: Capterra

Pros
We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

Cons
The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aircall

Phone system for support and sales teams

Ben Bedford

Software based phone system

Used daily for free trial
Reviewed 2018-12-10
Review Source: Capterra

Pros
Aircall was really easy to setup, and the team were very helpful and forthcoming with information. They integrate really well with lots of different CRMs and that's where the most useful features of the system come into play. Being able to see who's calling, log that straight away in the software, and also have a quick link to click to view that customer/client information means the agent handling the call can in most cases respond much more quickly, and save the step searching for the customer's records.

Cons
It's quite expensive per user, almost twice the cost per user of our current physical phone system, and more expensive than other software phone providers. There also were some strange issues with the bluetooth streaming protocols forced on bluetooth headsets when using their app which hasn't been present in other similar apps that I trialed and tested.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Aircall

Phone system for support and sales teams

James Sharp

Solid web based/ cloud based phone system

Used occasionally for less than 6 months
Reviewed 2018-02-06
Review Source: Capterra

Pros
Air call is relatively easy to use and the analytics provided some great insight into call stats and performance

Cons
The mobile app interface could do with some work to make it more user friendly- also the per user price is a little high so when scaling up can become pricy

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Aircall

Phone system for support and sales teams

Anonymous

Set up is easy, integration with CRMs

Used daily for 2+ years
Reviewed 2018-08-10
Review Source: Capterra

Pros
- Most of VoIP solutions require some level of knowledge and expert understanding , but aircall it is easy to make the set up - We use hubspot as CRM and we integrated aircall easily without a problem - For the quality and simplicity I get I think the price is very competitive

Cons
- You need good rally internet connection otherwise the communication quality is poor, at least 10 Mpbs upload - Customer support could be better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aircall

Phone system for support and sales teams

Matthew Larner

AVOID aircall

Used daily for less than 6 months
Reviewed 2019-03-09
Review Source: Capterra

terrible.

Pros
Nothing. It's a terrible product with terrible service/support.

Cons
1) Their service and customer service is rubbish. Every single call was poor quality. 2) Their apps don't work properly. 2) Their pricing is deceptive. You're charged way more than what you agree to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Aircall

Phone system for support and sales teams

Anonymous

Not functional

Used daily for 1-2 years
Reviewed 2019-01-08
Review Source: Capterra

Pros
It makes phone calls, but that's about it

Cons
Too buggy. Impossible to mute on phone. Restarts everytime I change a headset. Low quality of sound. Hard to navigate the dashboard

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Aircall

Phone system for support and sales teams

John Parker

A tool with tremendous value at a modest cost

Reviewed 2016-04-13
Review Source: Software Advice

Pros
I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties. Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.

Cons
The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Aircall

Phone system for support and sales teams

Josh Fuller

Very solid choice for small(er) companies

Used daily for less than 6 months
Reviewed 2017-01-31
Review Source: Software Advice

We were reviewing VoIP options and me really, really wanted to like this one. We ultimately went with something else but if you have a small-medium sized company this should meet all of your needs. It has an attractive interface and has very favorable pricing for what it is if you have a small team of 3-5 people.

Pros
I really liked the analytics tools. If you are looking for something to enhance your sales and marketing tools I would say that is the single most useful thing. It also offers integration with Slack and I imagine more features are on the way.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Aircall

Phone system for support and sales teams

Cedric Rosenhek

Awesome (air)call app!

Reviewed 2015-10-20
Review Source: GetApp

Aircall is a great call-app for compagnies looking for an easy to use application to use on a professional basis. The iPhone app (still beta but works great) as well as the Mac-app are crisp and clear and very user-friendly. On top of that the customer support is great and serves as icing on the cake of the well priced Aircall.

Pros
Their customer support is awesome. Within moment you will get a reply and your issue will be fixed. Transferring/assigning calls to your colleagues is a must have feature and it works good.

Cons
Still being developed. But the pace the guys are developing at is great so no worries there.

Rating breakdown

Value for money
Ease of use
Customer support

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Aircall

Phone system for support and sales teams