Aircall Reviews

Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

The mobile app is a bit rough around the edges, but that's minor compared to the above.

The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.

The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.

Design, ease of use, overall functionality.

Focus on more intuitive call search recordings.

They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning. I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and...

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What I like most about Aircall is how simple the interface is and how easy it is to use.

What I like least about aircall is how is doesn't seem to be compatible to AirPods. Anytime you try to use AirPods it creates a weird robotic sound for your voice and makes phone calls impossible. This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices. As modern as everything is using plug in headphones is not a very great option, especially when you are using a new Macbook that does not even have the port for old school headphones.

They have integrations, and app for iOS and Android

Does not work. The support took days to set up a trial. And then did not work

We're sorry to hear that you had a negative experience getting set up with Aircall. Is there anything specific that you were having trouble with so we can pass along your feedback and try to improve for other users? If so, please send us an email at support@aircall.io. We appreciate your feedback and will take it to heart. - Aircall Team

We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

The desktop client works really well as an endpoint for presence and call handling.

The "IVR" flow is pretty limited in its functionality but it was sufficient for our basic needs.

The interface is pretty simple, it's very easy to use and organize calls. Great customer support and great demo and onboarding process.

Sometimes I have issues connecting the microphone. Also when enabled on the browser, all numbers are highlighted in green on any web page and I have a hard time selecting and copying the number because when I click on it, it goes straight to Aircall. This feature cannot be disabled.

Functionality is great - very intuitive.

There is constantly an issue with transferring calls while picking up from a mobile device; I also wish there was a valuable way to swap from mobile device back to desktop application..

What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.

Hi, My team and I are using daily the softwre Aircall to manage our customers calls and requests. Implementing the soft was really easy. Aircall is very easy to use with a friendly interface. Any newcomer to our team is able to know all about the use within a day.

Not so much :) The price of the soft is probably to high for very small and small companies.

I could set up a call center in matter of minutes, and it is very easy to use! And the calls that arrive, we can forward to personal mobiles, that has helped us to make sure that we would not lose any important calls. The best part is, we can record and make a note of all the calls, and we can also put up a setting for greetings. The desktop app is self-sufficient to receive calls, and I should say the quality of these calls are just awesome. The customer service team is very responsive, they have quickly got back to us whenever we had any concerns. The application integrates with pipedrive, slack and thereby had helped our staff to stay connected for better support. The application is very much cost effective in comparison to the features it provides.

We need a strong internet to use this application. There are a lot of updates available every now and then, but updating and restarting of the application has become a very irritating task.

What I like the most of this software is that I can choose to pause the recording when I am collecting credit card information from a customer then continue recording afterwards and it gives us a good recording link automatically integrated to hubspot. Also it let me plot my work hours so I didn't have to manually switch myself to DO NOT DISTURB or AWAY when I am on my scheduled lunch/break.

Everything is good but this could improve if it allowed us to send text messages too! I see that sending messages to my clients is a must and I found it as an inconvenience to switch to another software to do just this. Also, I needed to cross-check between two software for the timeline of my communications with a client. Like have I sent a text after we spoke? or was it after or was it sent on a diff date. This takes so much time.

- Aircall gives me freedom to take calls away from my desk. Using the forward to mobile feature I need not worry that i'll miss something important - Equally as advantageous, is the feature to track and monitor calls as well as set greetings. This ups the professionalism of the business to new heights. Customers can't believe that we're just a small office working out of Seattle. - My favorite feature by far is the ability to easily dial out and receive calls via the desktop app. This has really improved our business being able to easily communicate with outside contractors and investors around the world. This is the 21st century, and it's about time we're finally able to communicate like it.

- As this does run on internet connection, calls can be a bit choppy if you don't have the best Wi-Fi. (Which has resulted in the app crashing a couple of times) - Compared to some other phone services this is a bit pricier because it charges per user.

What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

Aircall was a strong contender to a well-known array of apps/services which primarily help companies setup their IVR, call routing and enable information to flow via integrations. AIrcall was easy to setup, super easy to use and the onboarding was second to none!

Its only App based and doesn't work with IP telephone. Although they have a dekstop app and apps for ioS and Android as well.

Aircall integrates seamlessly with Pipedive to make our groups task easier. The phone numbers extracted through pipedrive email marketing campaigns are fed to Aircall and our phone markering people will take the charge at this point. Aircall has a great advantage that it works very well on the phone app which we never need a phone number to make the call. It cheaper as well compared to the services it offers.

Aircall is the app in which I daily use that gives most minutes of downtime everyday. The mobile app sometimes fails to send out sound notifications even when the sound setting are set correctly.

I like the ease of use and the transfer call option.

I miss having the region from where people are calling showing up that we had on our previous call provider. Connection is sometimes unstable.

Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple! The onboarding with the Sydney team was excellent.

The actual audio is very good, though only ever as good as your internet connection. I have only ever had minor issues that have been resolved with the amazing support team very quickly.

I like the product itself and the possibility to make integrations to the helpdesk, CMS, etc. It is also nice that we are possible to have a multinational setup with an ease-of-use dashboard.

The onboarding process is very disappointing. After 5 days in the trial, we haven't even got started with the dialling. We have tried several times to register our legal information in order to get started, but we receive error messages every time. The support has been confusing and slow, and therefore it's necessary with this negative feedback for their team.

Hi Casper, Our sincerest apologies that you did not have a good experience during your trial period. We've had some issues with our trial over the past month or so, so it's possible that your account was incidentally affected. It looks like you are now a customer and have had a few successful interactions with our support team via live chat on our website. We hope that these interactions were helpful! If you run into any more issues, please do not hesitate to reach out. Best, Aircall Team

Whenever we are done with creating a product/service we usually give everything to marketing and sales team but I believe there should be one more thing needed, the customer service to answer product related calls. We have been not granted with great infrastructure to set up a group of customer service associates at our office but with the help of aircall, we set up remote agents from almost every continents. I could easily monitor activities and real time performance from my office and they even allow a great iPhone app to do everything at great convenience.

They do not offer anything for companies below 3 employees. They won't allow registration using webmail email addresses like Gmail and Yahoo and they only accept email addresses at a company domain. This causes freelancers and consultants to not using this app.

The best thing about Aircall is its ease of use and pricing. It's one of the less-expensive soft phone providers on the market, and it's extremely easy to get in and assign numbers and teams. The call quality is also pretty good for what you're paying.

There's not much of a solution for local presence. Our use case requires calling across the United States and Canada, and in order to reach leads effectively we need to use area codes that they recognize. This is certainly achievable, but it requires a lot of legwork on your part - purchasing numbers in the areas you want to reach and manually switching before calling. I've also run into a few integration issues that no one can seem to help me with.

I love that Aircall offers my company the ability to sound like a full sized professional services company. Phone calls are everything at my business, I match people skills with businesses and it's extremely important to keep constant communication between all parties. Aircall lets me keep that constant communication whether i'm at the office, on my computer, or even need to switch phones. The parity of the service of a whole is an extreme value for the cost.

The mobile app interface definitely isn't my favorite, however as Apps come, it's likely they will be improving that in the near future. The functionality is all there, just the UI/UX and layout of everything isn't the most appealing. Hardly a reason not to try Aircall out though.

I love that Aircall integrates with our CRM, and Support software making call logging fairly seamless. Setup for users is simple, and updating customizations for audio recordings is easy. Sales staff helped to create a custom billing plan for our needs.

Support isn't always great. Communicating bugs has been frustrating. And there are bugs. The call log periodically misbehaves. The sync of call recordings for missed calls doesn't always work forcing us to still check missed calls in the native Aircall app still.