App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Aircall Logo

Aircall

Phone system for support and sales teams

see alternatives

(48)

Aircall Reviews

Overall rating

4.3

/5

384

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.49/10

Reviews by rating

Pros and cons

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
Filter reviews by

Overall rating


Company size


Industry


Time used


384 reviews

Recommended

AvatarImg
AvatarImg

Shane M.

Co-Founder & CEO

Restaurants, 11-50 employees

Review source

Overall Rating

Issues with reporting

Reviewed 2 years ago

Transcript

Shane: I'm Shane, I'm the CEO and I'd rate your call a 2 out of 5 and for more reviews like this click...

AvatarImg
AvatarImg

Monica M.

Co-founder

Food & Beverages, 51-200 employees

Review source

Overall Rating

Aircall for Small Businesses

Reviewed 2 years ago

Transcript

Speaker 1: Hi, I'm Monica. I'm a co-founder, and I give AirCall a four out of five. So for more reviews...

AvatarImg
AvatarImg

Ram V.

Telecommunications, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Aircall - One of the best VOIP dialers in the market now

Reviewed a year ago

We can reach out to all our inbound leads with quick TAT because of Aircall - This has impacted our sales pipeline in a super positive manner.

Pros

Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes. The call quality is generally good and UI is very fluid as well.

Cons

The connectivity issues (jitters, call quality issues) are very frequent. Prospects have complained that they see a local number from a different country when we make calls to them.

Vendor response

Hi Ram, Thank you for taking the time to share your Aircall experience with us! We love to hear your team is benefiting from our HubSpot integration :) Regarding the connectivity and caller ID issues you have been experiencing, please send us more details via support.aircall.io so our teams can assist further. Best, Leslie from Aircall

JC
AvatarImg

Jared C.

Education Management, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Solid Value - Reliable, Easy to Set Up, and Use

Reviewed 5 months ago

Aircall has been very easy to implement and maintain, and our users find the UI and other features easy to use and effectively help them perform their functions. Some internal development and use of external tools might be required in order to tailor the system to fit your org's needs, but the reasonable cost, aforementioned ease of deployment and use, and Aircall's developer friendly API far outweigh any drawbacks.

Pros

Aircall has been a very reliable and easy to implement tool for our org. The UI on both the end-user and admin side of things are intuitive, and easy to learn and use. New users are able to effectively use the system with very minimal training. Aircall is also reasonably priced and when paired with the ease of deployment and use makes the tool a good value.

Cons

Ability to natively integrate with other tools (eg. a CRM) is hit or miss, but something that is seemingly being expanded. In addition, both because of the above or depending on the complexity of the particular org's phone system use case, routing and other features may require the purchase of external tools or internal development in order to meet those expectations.

Vendor response

Hi Jared, thank you for such a detailed and positive review. It has made our day! 💚 We're super happy to hear how reliable and easy you've found our products. We do hear your comments about external tools and would love to hear more - would you like to share further details with our teams? You can do so by submitting a ticket to support.aircall.io. 🤓 Cheers! - Anthony from Aircall

AS
AvatarImg

Ashwin S.

Telecommunications, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Poor business phone system, unethical billing

Reviewed 2 years ago

Bottom line: If you are looking for a decent business phone system that offers decent quality phone calls and user experience, please look elsewhere. You shouldn’t be reading this review either, I would never recommend this company to any business owners. There are multiple companies around, I would advice you to check them out. Good luck!

Pros

Integrates with salesmsg to send out mass sms

Cons

I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall. Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features...

Vendor response

Thank you for sharing your feedback. We understand that it can be frustrating when you purchase a tool for your business that isn't quite working the way you need it to. We try to make our app as user friendly as possible, but of course there are several factors that are sometimes out of our control and can lead to unexpected user issues. Should you ever decide to give Aircall another try, I'd recommend...

QU
AvatarImg

Quentin U.

Computer Software, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great phone software with a great app

Reviewed 9 months ago

Great experience with the software but not so good commercially speaking.

Pros

I really enjoyed the UX/UI of the platform, how deeply integrated it is with other tech stack (CRM, customer service software, customer success software, etc.) and their Aircall mobile app is pretty useful when sales are on the go.

Cons

The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they increased it by so much that it became a real burden to keep using them.

Vendor response

Hi Quentin, thank you for sharing your review! Fantastic to hear you are benefiting from our App Marketplace and enjoying our UI ���� Regarding pricing, we'd love to help ensure you're getting the most out of your subscription! Please reach out to your dedicated Customer Success Manager for more details. - Leslie from Aircall

SC
AvatarImg

Samuel C.

Leisure, Travel & Tourism, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very easy to integrate with other softwares

Reviewed 6 months ago
Pros

I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.

Cons

We have found the pricing to be higher than expected, especially for additional features or users.

AvatarImg
AvatarImg

Jeff G.

Farming, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Garbage Town, USA

Reviewed 4 years ago

We switched from DialPad because of the Shopify & PipeDrive integration. Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

Pros

Rep was knowledgeable support tech that genuinely cared about the client.

Cons

- French engineered which says a lot - Horrible call quality that was down a few times a week - Buggy interface - Power Dialer is a joke just a glorified chrome extension that crashes every 5 minutes - Total rip off for the price - You can't even accept another call while you're talking to a client - Trying to end this nightmare was even worse when trying to port over numbers - We had a situation where our rep could hear the customer but the call would drop in 5 seconds. Support took days to respond and then it magically started working again with no explanation.

Vendor response

We're sorry to hear that you were not satisfied with your experience. Someone from our Customer Team will be reaching out to you directly. In the meantime, thank you for your candid feedback. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible. - Aircall Team

TM
AvatarImg

Tarique M.

Human Resources, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

From Good to Better

Reviewed 9 months ago

We are calling and texting.

Pros

The layout.It is compact and you can get all the features in one place.

Cons

The message section is not at all helpful in sorting the text.There are 2 options in the HISTORY section.i) Calls and ii) MessagesThe calls section has the Filter Option enabled, which allows sorting by date, teammates, call type, number, and tags.ii) MessagesThis section gets greyed out hence you are not able to search.I deal with different Clients, and the tool has no option to sort the text as it does on calls

Vendor response

Hi Tarique, thank you for taking the time to share your feedback with us! We value your input as we are always looking for ways to improve ���� If you have any questions regarding product updates, please don't hesitate to reach out to your dedicated Customer Success Manager to learn more. - Leslie from Aircall

AB
AvatarImg

Amaryllis B.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great solution for small businesses

Reviewed 5 months ago
Pros

Setting up Aircall was a very easy process and it empowered our organization to do more with the resources we had.

Cons

The first week we had the service there was an outage that took around 3-4 hrs to get resolved.

Vendor response

Hi Amaryllis, thank you very much for your positive review. We're thrilled to hear how Aircall has been supporting and empowering your business. 💪 Although we're sorry that you've encountered an outage, we're glad that it has been resolved within hours. Should you ever need further assistance, please feel free to reach out by submitting a ticket to support.aircall.io. We'll be more than happy to assist! 🤗 - Anthony from Aircall

PZ
AvatarImg

Philippe Z.

Accounting, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Aircall opinion/experience

Reviewed 5 months ago

Modernization of communication tools at work, history + contacts which are closer to mobile use.

Pros

Disappearance of the physical telephone, portability

Cons

Special numbers not available such as short numbers

Vendor response

Hi Philippe, thank you for your positive feedback. We love to hear about your favorite Aircall features and we can't wait for you to find out about the ones coming soon! 🤓 Hope you have a wonderful week ahead! - Anthony from Aircall

AT
AvatarImg

Anurag T.

Telecommunications, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great experience

Reviewed 7 months ago

The overall experience is really good. It’s very user friendly and very easy to use and understand the functionality of a particular feature

Pros

Whisper feature of this software is amazing it’s really helps alot and make the user experience better

Cons

One feature can be added in this software like if we receive any incoming calls it should ring first to that person wait time is longer than others

Vendor response

Hi Anurag, thank you for your positive review! It's great to hear how helpful Aircall's Coaching feature has been for your team. Regarding your feedback on call routing options, we completely agree and are happy to share that it's available. ���� You can learn more here: https://help.aircall.io/en/articles/5798761-longest-idle-time. Hope this helps!

KG
AvatarImg

Kelly G.

Financial Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Not a fan.

Reviewed 5 months ago

We are very disappointed overall.

Pros

I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.

Cons

I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.

Vendor response

Hi Kelly, thanks for taking the time to share your feedback. We're sorry to hear that our integration features didn't meet your expectations. Our teams constantly work to improve them and we'd love to hear more about your issues. Can you please submit a ticket at support.aircall.io? Thank you so much. - Anthony from Aircall

NM
AvatarImg

Nessim M.

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great Tool for VoIP

Reviewed a year ago
Pros

- Easy to use - Easy to setup - Mobile apps - Desktop apps - Easy to buy new numbers - Easy to add new users - Fast customer success

Cons

Sometimes the lines are not stable and it's not working. As we are using it on a daily basis, it can be an inconvenient. It is happening just from time to time so it's ok for now.

Vendor response

Hi Nessim, thank you for taking the time to share your feedback! We're glad you're making good use of our PowerDialer feature. We hope it's helping you save a lot of time! If you encounter call quality issues in the future, we've compiled these tips to help you: https://view.highspot.com/viewer/62b22b0ce798461b468f5c29. - Best, Max from Aircall

AW
AvatarImg

Allen W.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

If you like a tons of bugs, features randomly removed, and terrible customer service that costs you money, go for it.

Reviewed 6 years ago

Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.

Pros

They have dedicated apps for all the major devices (iOS, Mac, Windows, etc). They have a good website that's easy to find what you're looking for.

Cons

I have to begin with the fact that their customer service is horrible and screwed me out of so much money after they changed the product without warning. I was on their enterprise plan and paid for the entire year upfront for all my users and lines. 6 phone lines, 4 users. I was supposed to get an account executive, but was never assigned one until 7 months later when I had a major issue happen and...

ZB
AvatarImg

Ziya B.

Electrical/Electronic Manufacturing, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Average Software for VoIP

Reviewed 5 months ago

Aircall has positively impacted our team's communication, integrating well with other business tools.

Pros

Aircall has realy user friendly interface to use. Its impressive features have streamlined our teams communication process. Call quality is quite solid and call recording and queuing features are great to made call management efficient.

Cons

Aircall is good but its need improvement on their customer support i think. And the mobile app has connectivity issues.

Vendor response

Hi Ziya, thanks a lot for your positive feedback. We're delighted to hear how much Aircall is helping you and your teams. 💚 We also hear your concerns about our Mobile app which we can indeed improve - our teams are working hard on it everyday. Regarding your comment about customer support, we would love to hear more and assist! Could you please send more details to us by submitting a ticket at support.aircall.io? Thanks so much. Hope you have a great day! - Anthony from Aircall

AR
AvatarImg

Verified reviewer

Internet, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A companion for remote job

Reviewed a year ago

I do not see myself using another software. It has some flaws but Aircall is definitely my first choice. Its features keep on being improved, the team seems to be very feedback oriented. I am satisfied and looking forward to the next big feature release !

Pros

The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue ! I love the sms tool available for France and UK, it is very handy for reaching busy customers

Cons

The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced. There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...)

Vendor response

Hi there, Thank you so much for your detailed Aircall review! We value your feedback and are so happy to hear how helpful Aircall has been while working remotely. We are continuously adding new product features and updates to make sure you have the best experience. To stay up-to-date with the latest news, check out the link below: https://help.aircall.io/en/articles/3819519-news-updates Best, Leslie from Aircall

NO
AvatarImg

Nicholas O.

Restaurants, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to get up and running

Reviewed a year ago
Pros

This product is very simple and easy to use compared to our previous call center software. I had everything configured for testing within a few days. Their API was easy to use for some extra automation. Their pricing model is very simple and fluid to change along with change of volume or other business needs.

Cons

Some of the more advanced features were limited being it was a relatively new product however while we have had the product, aircall continually is implementing new features and improvements.

Vendor response

Hi Nicholas, thank you for sharing your review! We are thrilled you're using our API and creating some advanced workflows. We appreciate your patience as we work on some exciting new updates to our product, coming very soon! - Cheers, Max from Aircall

LW
AvatarImg

Laurène W.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Aircall is a good VOIP software, although a bit unreliable at times

Reviewed 8 months ago

Aircall is a pretty good VOIP software for our startup. We started using it with a 3-person team and still plan on using it for 30+ people. Both our Sales and Customer Success teams are using it, along with the Pipedrive and Help Scout integrations.

Pros

Aircall is easy to set up and to use daily. We've been using it for 2 years and will likely keep doing so in the year to come. The desktop app is practical, and so is the call recording feature. We're looking forward to the call transcription feature.

Cons

Aircall can be a bit unreliable at times. We often encounter minor bugs and glitches, which never last long but can be frustrating for daily users. The Pipedrive and Help Scout integrations work OK but sometimes result in lots of undistinguishable call recordings.

Vendor response

Hi Laurène, thank you for your Aircall review! Fantastic to hear that you're finding Aircall easy to set up and use ���� Regarding the occasional bugs, we understand your frustration and are working hard to improve the performance of Aircall. If you ever need technical assistance, please reach out to us so we can help. - Leslie from Aircall

AR
AvatarImg

Verified reviewer

Consumer Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

One of the best software

Reviewed a year ago

Overall Aircall delivered amazing service, we used it everyday to contact countless customers and partners and it never failed to deliver. Great call quality, simple UI with great quality built into it. The coaching was one of the best features of Aircall, as an administrator you could jump into any ongoing call and give tips to the call center agent, while the customer can't hear your voice. It was a nice way to manage hard cases without any escalation. Monitoring tools were also simple and effective along with the reporting. Simple yet amazing in everything.

Pros

The simplicity and quality of the platform are one of the biggest pros. It's a simple app and still manages to give the best features. Call and service quality is one of, if not the best.

Cons

There is not much to dislike about aircall, I'd say if they make user interface a bit more "fancy" that can be

Vendor response

Thank you for sharing your thoughts! Your review absolutely made our day. We're glad to hear you're making good use of our call coaching and monitoring features. This is the best way for you to train agents in real-time without disrupting customer experience. Cheers! - Max from Aircall

MK
AvatarImg

Murali K.

Information Technology and Services, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

The best way to set up a call center and to enable support!

Reviewed 5 years ago
Pros

I could set up a call center in matter of minutes, and it is very easy to use! And the calls that arrive, we can forward to personal mobiles, that has helped us to make sure that we would not lose any important calls. The best part is, we can record and make a note of all the calls, and we can also put up a setting for greetings. The desktop app is self-sufficient to receive calls, and I should say the quality of these calls are just awesome. The customer service team is very responsive, they have quickly got back to us whenever we had any concerns. The application integrates with pipedrive, slack and thereby had helped our staff to stay connected for better support. The application is very much cost effective in comparison to the features it provides.

Cons

We need a strong internet to use this application. There are a lot of updates available every now and then, but updating and restarting of the application has become a very irritating task.

AG
AvatarImg

Alex G.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Deceptive business practices. Non-existant support.

Reviewed 5 months ago
Pros

Looks good on the surface, but they employ incredibly deceptive business practices with respect to phone numbers purchases.

Cons

Their support is non-existent, and incompetent. Only their sales team will pick up a call. Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls. Stay far far away from this deceptive business.

Vendor response

Hi Alex, thank you for taking the time to write this review. We're sorry to hear about the issues with your phone numbers and we'd love to help... When you can, please submit a ticket to us at support.aircall.io so we can locate your Aircall account details and assist further. Expect an update here soon. Thank you for your patience and understanding. - Anthony from Aircall

SL
AvatarImg

Shannon L.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Getting better!

Reviewed 8 months ago

Aircall does what it says, it gives you a lot of tools to help your workflow and customer support is helpful.

Pros

Aircall is constantly upgrading and releasing new helpful features. The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas to fix to help better our customer experience.

Cons

analytic filters are overly complicated to get the best data - it took a few chats with customer service to get it right, however now we know it works a charm.

Vendor response

Hi Shannon, Wow ���� Thank you for sharing your positive Aircall feedback with us! We're so happy to hear you are enjoying and benefiting from our new Analytics ���� If you ever need assistance with your account, please don't hesitate to reach out. - Leslie from Aircall

JY
AvatarImg

John Y.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Worst CSM rep and billing cancellation process. Beware!

Reviewed 10 months ago
Pros

Not applicable. I DO NOT recommend Aircall to any small business.

Cons

Integration with Hubspot is very limited and the sync does not properly work every time. After I expressed my disappointment about the integration and the high price I was paying, my CSM rep [SENSITIVE CONTENT] seemed more interested in locking me into a longer-term contract to lower my fees rather than helping me fix the root cause.

Vendor response

Hi John, I'm sorry that you had a negative experience working with our team and HubSpot integration. It is never our intention to make you feel unsupported, so for this, we sincerely apologize. I have contacted your CSM to see what we can do to help you out here. In the meantime, I encourage you to take some time to review a recent webinar we held on how to better use our HubSpot CRM integration (linked here: aircall.io/on-demand). I promise you it is worth the watch and you will probably learn some helpful tips you might not have known before. - Thanks, Max from Aircall

LA
AvatarImg

Luis Adel C.

Computer Software, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Terrible product & unethical billing, Bad Customer Support - Avoid at all costs

Reviewed a year ago

Their pricing is deceptive. You're charged way more than what you agree to.

Pros

Intuitive software, which is good because onboarding is non-existent

Cons

The most important problem is that the sales and billing team is not ethical. They tried to force us to pay a forced year of the product, even though we never signed for this. From the first approach with Aircall, we assertively communicated that our intention was to test the product for a certain period of time, to evaluate if it was the solution we wanted at that moment.Several pricing options were...

Vendor response

Hi Luis, I'm sorry that you feel you were misled. I assure you this was not our intention, at all. I would love to get to the bottom of this for you. Can you please send an email to customermarketing@aircall.io with your account information so that I can assist you? Thank you for your patience while we get this sorted. - Max from Aircall

GJ
AvatarImg

Gabe J.

Computer Software, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Decent Product, Very Poor Customer Care

Reviewed 2 years ago

Product is fine, customer care was not helpful when it came to billing issues.

Pros

It was a calling system. There was a little set up, the cost was pretty high for the basic functionality that we had.

Cons

The software itself was fine, but we had a very unfortunate experience with customer care. We stopped using the system and requested a cancellation. Then, we were charged. A refund was requested and we didn't hear anything back for weeks. Then, when we finally heard back we were told to use their billing ticketing system to which we had no access to. Then, when I pointed out that we weren't able to...

Vendor response

Hi Gabe, thank you for leaving a review. We welcome all feedback to help us improve for customers. I'm sorry to hear that you had an issue with our customer service. We would like to resolve this issue for you. Please send me a reply so that I can put you in touch with the right person to help. Cheers! - The Aircall Team

AR
AvatarImg

Verified reviewer

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Super efficient dial-in software

Reviewed a year ago

Great experience so far. 3 years and more. They are always improving.

Pros

We have been using Aircall for more than 3 years now and it has been an amazing software so far. They have got an extension you can install on your browser. It detects the phone numbers on websites you are on. You can do so much with it : calls, sms, recording calls, add taggs, get some dashboard performance etc. Our whole team is using team, sales and demand side.

Cons

They just installed the sms options some time ago. For now you have to see all the sms and response sent and received by everyone. Always feeling like your sms inbox is full. They are working on it.

Vendor response

Hi there, Thank you so much for sharing your feedback with us! We value having long-term customers like you and love hearing your favorite Aircall features! We're consistently working to improve our features such as SMS and look forward to sharing those updates with you. Best, Leslie from Aircall