Aircall Reviews

Aircall was really easy to setup, and the team were very helpful and forthcoming with information. They integrate really well with lots of different CRMs and that's where the most useful features of the system come into play. Being able to see who's calling, log that straight away in the software, and also have a quick link to click to view that customer/client information means the agent handling the call can in most cases respond much more quickly, and save the step searching for the customer's records.

It's quite expensive per user, almost twice the cost per user of our current physical phone system, and more expensive than other software phone providers. There also were some strange issues with the bluetooth streaming protocols forced on bluetooth headsets when using their app which hasn't been present in other similar apps that I trialed and tested.

Easy to install in your laptop and your phone, you dont need to give your personal number to workers, just aircall number and you can choose when people can call you or not.

Nothing special, all are advantages, nothing to say.

Hi Maria, Thank you for your lovely review! So wonderful to hear some of your favorite Aircall features, whether you're in the office or remote I hope you have a wonderful day! Best, Leslie from Aircall

I like that is very simple to use and at the same time it has everything I need to perform my job. I would certainly recommend Aircall for any company

The to-do notification could be improved as sometimes is still showing the alert despite already having handle it.

Hi Alejandro, Thanks for taking the time to share your comments. We are glad to hear that you'd recommend us to a colleague! We actually offer an incentive for customers to do just that if you're interested in participating: https://aircall.io/refer-a-friend/ Next time you experience the issue with your to-do list, please submit a support ticket so that we can help you sort it out. Here's the place to do it: https://support-atlassian.aircall.io/ Thanks, Max from Aircall

Integrates nicely with HubSpot and many of the other services we use

The audio quality is beyond poor. Been using this service for months and I've submitted the feedback and even received a call from them to my cell phone and could tell immediately that they were using Aircall because of how bad the audio quality was. It drops in and out and causes issues with our business.

I've been using Aircall for 3years now, and I am quite satisfied with its simplicity and flexibility. It is easy to set up and sync with other CRM tools like Zendesk, Hubspot, Planhat, etc. I also like the easy IVR system someone can set up with minimum DEV resources or at all.

Nothing that I have on top of mind right now.

What I like most about Aircall is how simple the interface is and how easy it is to use.

What I like least about aircall is how is doesn't seem to be compatible to AirPods. Anytime you try to use AirPods it creates a weird robotic sound for your voice and makes phone calls impossible. This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices. As modern as everything is using plug in headphones is not a very great option, especially when you are using a new Macbook that does not even have the port for old school headphones.

I like the many features Aircall has along with the ease of use.

I get a lot of down time with Aircall which is not a good thing for a call center

Hi Kari, We appreciate your honest feedback and will take it into consideration. We're glad that you've found our product simple to use! In regards to downtime, this shouldn't be happening to you so frequently. You might be having connectivity issues. Here are our recommendations to troubleshoot network issues: https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations If this doesn't do the trick, please submit a ticket with our support team next time the issue arises at https://support-atlassian.aircall.io/. Cheers, Max from Aircall

They have integrations, and app for iOS and Android

Does not work. The support took days to set up a trial. And then did not work

We're sorry to hear that you had a negative experience getting set up with Aircall. Is there anything specific that you were having trouble with so we can pass along your feedback and try to improve for other users? If so, please send us an email at support@aircall.io. We appreciate your feedback and will take it to heart. - Aircall Team

It is a very agile way to manage calls, customer service. Comprehensive reporting and easy call history

It is very important for me to work with this software

Hi Maria, Thank you for sharing your positive feedback with us! It makes our day to hear when our Aircall customers are happy. Best, Leslie from Aircall

It is very easy to use. I like how I can just copy and paste numbers from my CRM and dial out immediately. The app is also very handy on my mobile phone and my computer.

I would like to be able to set more than one countries as my default dial out - Example: Australia is my default but I dial out to NZ a lot as well so I would like to have it as default too.

Hi Conor, Thank you for sharing your feedback! We're glad that you're enjoying using our dialer. Did you know Aircall also has browser extensions that will allow you to make calls in one click? Here's an article to explain this a bit more: https://help.aircall.io/en/articles/5259528-how-to-use-aircall-s-browser-extensions Also, as long as you are assigned to multiple outbound numbers, you should be able to set a second default for NZ. Just talk to one of your account admins to help you out. Cheers, Max from Aircall

What I like most about this software is that we can use it on our desktops as well as mobiles. It is very helpful that we can attach customer profiles to phone numbers as well so when their call pops up we can view their profile.

I wish there was a way to be able to turn off calls on your mobile but only get them on the desktop, but still be able to have the app on your phone.

- ease of use - reporting features and ability to export data so we can create custom reports - ability and ease of scaling the size of our account

- the support does not always solve the issue/s we have

The big benefit was having the integration with Pipedrive and being able to go through the database of contacts and call them immediately with the Aircall Chrome extension.

Not being able to manage account settings through the app, always needing to use the web. For things such as managing other agents inside the team or downloading recordings.

Hi Mykolas, Thank you for your 5-star Aircall review! We appreciate you sharing your feedback with us and are happy to hear you are enjoying your experience with our teams. Best, Leslie from Aircall

Power Dialler is very useful as is wrap time

Nothing bad to say at all about the Aircall software

It is a work tool that works very well, everything is very clear and easy to use

There are times when you have to fill in fields in which you fill in by eye because it has not been possible to speak and if or if you have to put a record, it is by eye

Hi Nelia, Thank you for your feedback! We're glad Aircall is helping you work more productively. We understand that the Aircall app can be a bit small and is not as accessible for the visually impaired. If you have any suggestions you'd like to rise, please submit a support ticket next time you encounter a similar issue: http://support.aircall.io/ Cheers, Max from Aircall

The interface is pretty simple, it's very easy to use and organize calls. Great customer support and great demo and onboarding process.

Sometimes I have issues connecting the microphone. Also when enabled on the browser, all numbers are highlighted in green on any web page and I have a hard time selecting and copying the number because when I click on it, it goes straight to Aircall. This feature cannot be disabled.

- Value customer feedback - Continue to improve features and quality - We receive free headset across global customer service team - Recording is Perfect tool to monitor agents quality - Reporting tool is too cool : informative, nice graphic

- Doesn't show phone numbers from Mainland China (A crazy and huge market for us to support and also where the main income from), instead we just received as Anonymous call. Call back is impossible.

The most effective function is call "at the push of a button" and the associated compatibility with CRM.

To be honest, I haven't noticed anything negative yet.

Hi John, Thank you for sharing your feedback with us! We're thrilled to hear that you've had only positive experiences with us. If there's ever anything we can do better, please don't hesitate to share. Cheers, Max from Aircall

Their phone system is very easy to set up and use. We were up and running in less than a day. In addition, the phone app makes it even easier to connect with customers while out of the office- no being tied to a traditional office phone system. It has ultimately made us a better company for our customers, allowing them to reach us wherever we may be in the world.

There have been a lot of updates recently- can get annoying when constantly restarting and updating the app. However, as a tech company ourselves, we understand the need to fix things and push them out to customers.

The software is fairly easy to use and deploy and can integrate with our CRM which is usefull

Integration with calendars to auto put to unable when i am in a meeting

I am using Aircall software all day long at work. The soft is very easy to handle and user friendly.

Not so much. I've noticed by the past some Microsoft XP incompatibilty, but I guess it is because of the OS old age.

Very easy to install and use and if you install in your computer you will not regret it!

Sometimes crashes without reason but always comes back

Hi Anderson, Thanks so much for sharing your Aircall feedback with our community! Regarding the crashes, we'd love to help Should that happen again, please don't hesitate to contact our Customer Care Team via https://support.aircall.io/. Best, Leslie from Aircall

Comes with a native application for both MacOS and iOS. Integration with Hubspot CRM, meaning that all call recording are available directly on the contact page.

There are countries which are not supported with a local telephone number (eg. Turkey).

Simple to use and on-screen access makes calls easy to locate. Call history and duration easily located. Simple to locate call history and review.

The current platform has all I need. The only thing that can be painful is if you do not have the bandwidth to support it. Easily sorted from my end.

That it gives me access analytics that helps me improve the performance of my team and client attention

Frankly we don't have any complains with this software. It has been very helpful...