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Aircall
5
250
4
135
3
42
2
6
1
32
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based phone & AI comms for SMB & mid-market
Table of Contents
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Aircall - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Aircall overview
Based on 465 verified user reviews
What is Aircall?
Reviews for Aircall come from a wide variety of industries, including Computer Software (11% of reviewers), Information Technology and Services (8%), and Internet (7%). The most frequent use case for Aircall cited by reviewers is call center operations (48% of reviewers).
What are the most popular integrations for Aircall?
The Aircall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.6 out of 5 for its integration with Aircall) and Salesforce Sales Cloud (a CRM product, 4.4).
Starting price
per month
Pros & Cons
Call Management
Communication
Integrations
Phone System
Billing Issues
Call Recording
Aircall’s user interface
Aircall reviews
Overall rating
4.2
/5
465
Positive reviews
72
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.72/10
5
4
3
2
1
250
135
42
6
32
Louis s.
CTO
Aleah H.
OSS
Louis s.
CTO
Brian M.
Founder
Joseph M.
Customer Concierge
Brian M.
Founder
Who uses Aircall?
Based on 465 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Aircall's key features
Most critical features, based on insights from Aircall users:
All Aircall features
Features rating:
Aircall alternatives
Aircall
Starting from
40
Per month
DialedIn CCaaS
Starting from
25
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Ringover
Starting from
29
/user
Per month
Aircall pricing
Pricing plans
Pricing details:
Custom
No pricing info
Features included:
- Access to API Developer Support
- Advanced Analytics and Reporting
- Call Tagging & Dispositioning
- Custom Analytics
- Custom Onboarding
- Dedicated Account Manager
- Live Call Monitoring
- Phone Support
- Salesforce Integration
- Service-Level Agreement (SLA)
- Unlimited Outbound Calls*
User opinions about Aircall price and value
Value for money rating:
To see what individual users think of Aircall's price and value, check out the review snippets below.
Louis s.
CTO
Aleah H.
OSS
Aircall integrations (31)
Integrations rated by users
We looked at 465 user reviews to identify which products are mentioned as Aircall integrations and how users feel about them.
Integration rating: 4.3 (37)
Integration rating: 4.5 (12)
Integration rating: 4.4 (10)
Integration rating: 5.0 (6)
“Direct customer support tickets are handled by support teams, so raw customer logs don't belong in dev sprints.”
Estrella A.
Software Engineer
Integration rating: 4.0 (4)
“Tracks email volume in real time”
Elliot F.
Operations Manager
Other top integrations
Aircall customer support
What do users say about Aircall customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Aircall customer support.
A number of users highlight Aircall's customer support as fast, responsive, and effective in resolving issues quickly.
Multiple users appreciate the friendly, approachable, and knowledgeable support team, noting consistent follow-ups until resolution.
A portion of users report slow response times, difficulty reaching support, and unresolved or inadequately addressed issues.
Several reviewers mention unhelpful or confusing support, especially regarding billing, account changes, and technical problems.
Support options
Training options
To see what individual users say about Aircall's customer support, check out the review snippets below.
“It can take quite a long time to get a response from customer support if you have an issue.”
Sean E.
Client Services Manager
“CUstomer success team is non existent, numbers are spam and blocked”
Yoni G.
Director of Customer Success
Aircall FAQs
Aircall has the following typical customers:
Mid-size Business, Large Enterprises, Small Business
These products have better value for money
Q. What is Aircall used for?
Aircall is a cloud-based customer communications platform that consolidates voice, SMS, and WhatsApp into a single omnichannel inbox, designed for customer support and sales teams across businesses of all sizes. The platform routes inbound and outbound interactions through a unified interface, giving agents shared access to conversation history, customer context, and real-time collaboration tools without switching between applications. Aircall extends its core telephony and messaging capabilities through a broad integration ecosystem, connecting with CRM, helpdesk, and productivity tools to synchronize contact data and interaction logs automatically. Supervisors gain access to live monitoring dashboards, call recording, analytics, and queue management features that support workforce oversight and performance tracking. IVR configuration, call routing rules, and number provisioning are managed directly within the platform, reducing reliance on external telephony infrastructure. Aircall supports distributed and remote teams through browser and mobile access, enabling agents to handle customer interactions from any location. The platform's reporting suite surfaces channel-level and agent-level metrics, supporting data-driven decisions around staffing, response times, and customer satisfaction. Businesses in retail, SaaS, financial services, and professional services use Aircall to centralize customer communication operations and maintain consistent service quality across channels.
Q. Does Aircall support mobile devices?
Aircall supports the following devices:
iPhone, Android
Q. What level of support does Aircall offer?
Aircall offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk
