Aircall Reviews

Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.

I can't think of anything negative about Aircall.

Very fast to maneuver, it pops up quckly on the screen, from background.

Doesnt have emojis for text, and sometimes the

The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.

We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises,...

Read more

- Good ui - Easy setup and easy routing configuration - Good statistics tool - Easy to buy more number

- Some sync failures with Hubspot - Low support - Some software bugs

We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well

- The speed with Hubspot could be improved- SMS integration could be better

They were very nice up front, just to find out everything told was a lie after signing the contract.

Nothing they said was true, they just say it to have you sign a contract.

Aircall has realy user friendly interface to use. Its impressive features have streamlined our teams communication process. Call quality is quite solid and call recording and queuing features are great to made call management efficient.

Aircall is good but its need improvement on their customer support i think. And the mobile app has connectivity issues.

Hi Ziya, thanks a lot for your positive feedback. We're delighted to hear how much Aircall is helping you and your teams. 💚 We also hear your concerns about our Mobile app which we can indeed improve - our teams are working hard on it everyday. Regarding your comment about customer support, we would love to hear more and assist! Could you please send more details to us by submitting a ticket at support.aircall.io? Thanks so much. Hope you have a great day! - Anthony from Aircall

Aircall has been a very reliable and easy to implement tool for our org. The UI on both the end-user and admin side of things are intuitive, and easy to learn and use. New users are able to effectively use the system with very minimal training. Aircall is also reasonably priced and when paired with the ease of deployment and use makes the tool a good value.

Ability to natively integrate with other tools (eg. a CRM) is hit or miss, but something that is seemingly being expanded. In addition, both because of the above or depending on the complexity of the particular org's phone system use case, routing and other features may require the purchase of external tools or internal development in order to meet those expectations.

Hi Jared, thank you for such a detailed and positive review. It has made our day! 💚 We're super happy to hear how reliable and easy you've found our products. We do hear your comments about external tools and would love to hear more - would you like to share further details with our teams? You can do so by submitting a ticket to support.aircall.io. 🤓 Cheers! - Anthony from Aircall

Looks good on the surface, but they employ incredibly deceptive business practices with respect to phone numbers purchases.

Their support is non-existent, and incompetent. Only their sales team will pick up a call. Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no human will return emails/calls. Stay far far away from this deceptive business.

Hi Alex, thank you for taking the time to write this review. We're sorry to hear about the issues with your phone numbers and we'd love to help... When you can, please submit a ticket to us at support.aircall.io so we can locate your Aircall account details and assist further. Expect an update here soon. Thank you for your patience and understanding. - Anthony from Aircall

I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.

I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.

Hi Kelly, thanks for taking the time to share your feedback. We're sorry to hear that our integration features didn't meet your expectations. Our teams constantly work to improve them and we'd love to hear more about your issues. Can you please submit a ticket at support.aircall.io? Thank you so much. - Anthony from Aircall

It's very cheap and easy to set up. You can be up and running in like a day.

Call quality is poor. The customer success team is nearly impossible to deal with.

Hi there, thank you for your candid feedback, and we are sorry to hear about your Aircall experience. To help address your concerns, I am investigating this further and will provide an updated reply once I have more information. In the meantime, if you need assistance with your account, please contact our Customer Care Team at support.aircall.io. Thank you for your patience and understanding. - Anthony from Aircall

- Analytics are complete and really heplful- It's very easy to get started- Friendly dashboard and apps

- Is a bit expensive if you compare to a normal phone network

Hi Sergi, thank you for sharing your review. It sounds like you are really enjoying our analytics. We've spent a lot of time developing this feature, so we are very pleased to hear this! Now that you have visibility into your missed calls, we hope that you are able to win back some of your business and see a return on your investment. Cheers! - Max from Aircall

Business call management solution. It is very pleasant to use with a well thought out history.

The management of contacts can be much improved.

Hi there, thank you for your positive review! We're so happy to hear you found the switch to Aircall has met your team's needs ���� Please don't hesitate to reach out if you ever need assistance with your account. - Leslie from Aircall

- Easy to use - Easy to setup - Mobile apps - Desktop apps - Easy to buy new numbers - Easy to add new users - Fast customer success

Sometimes the lines are not stable and it's not working. As we are using it on a daily basis, it can be an inconvenient. It is happening just from time to time so it's ok for now.

Hi Nessim, thank you for taking the time to share your feedback! We're glad you're making good use of our PowerDialer feature. We hope it's helping you save a lot of time! If you encounter call quality issues in the future, we've compiled these tips to help you: https://view.highspot.com/viewer/62b22b0ce798461b468f5c29. - Best, Max from Aircall

Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the...

Read more

There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.

Hi Mario, Thank you for taking the time to leave us a detailed review. We appreciate your feedback and are delighted to hear how the tool is helping to facilitate your role as the Planning Manager. If you have any questions regarding the monitoring page, please don't hesitate to contact your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/. Best, Leslie from Aircall

Aircall has a very user-friendly interface- it's easy to navigate and all the main functions are neatly outlined (keypad, history, to-do, people/contacts, setting up work hours). I have rarely had an issue with call quality, and I appreciate how easy it is to make a phone call. You can search for a teammate by number OR by name, which is nice, and you can easily switch between different phone numbers. It also shows the status of your teammates, whether they are offline or in a call, so you can easily determine if you can transfer the call or not. (At a previous company, I was not able to see whether the person I was trying to reach was available or not)

Based on conversations with my manager, it is not easy to pull data from Aircall. While it is extremely user-friendly, my manager has had difficulty extracting data and quantifying our missed call rate, etc.

Hi Michelle, Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. Regarding pulling data, we'd love to help! Please reach out to your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/. Best, Leslie from Aircall

This is very easy for us to use. I can easily manage all incoming and outgoing calls. Client details can be easily retrieved by displaying missed call history and the voice recording service.

There were no serious issues with using this. Even if a problem arises, customer care can be contacted to resolve the issue. So there is nothing to dislike.

Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple! The onboarding with the Sydney team was excellent.

The actual audio is very good, though only ever as good as your internet connection. I have only ever had minor issues that have been resolved with the amazing support team very quickly.

Ease of setup and use. It's great to be able to have a new user or new phone number setup within minutes and be ready to go live. From there, it's nice to quickly be able to change settings around as needed.

Added features like SMS messaging would be nice to use. Powerdialer feature could also be better implemented.

I like the product itself and the possibility to make integrations to the helpdesk, CMS, etc. It is also nice that we are possible to have a multinational setup with an ease-of-use dashboard.

The onboarding process is very disappointing. After 5 days in the trial, we haven't even got started with the dialling. We have tried several times to register our legal information in order to get started, but we receive error messages every time. The support has been confusing and slow, and therefore it's necessary with this negative feedback for their team.

Hi Casper, Our sincerest apologies that you did not have a good experience during your trial period. We've had some issues with our trial over the past month or so, so it's possible that your account was incidentally affected. It looks like you are now a customer and have had a few successful interactions with our support team via live chat on our website. We hope that these interactions were helpful! If you run into any more issues, please do not hesitate to reach out. Best, Aircall Team

What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

They have integrations, and app for iOS and Android

Does not work. The support took days to set up a trial. And then did not work

We're sorry to hear that you had a negative experience getting set up with Aircall. Is there anything specific that you were having trouble with so we can pass along your feedback and try to improve for other users? If so, please send us an email at support@aircall.io. We appreciate your feedback and will take it to heart. - Aircall Team

Plenty of features but the most important is not working: calling Possibility to use foreign numbers

The quality of the talks are disastrous. Our salespeople call 6 hours a day and not half an hour goes by without problems. Disconnected conversations, incomprehensible conversations, echoes as if we were on the moon ... Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...)....

Read more

I use Aircall every day and it's very easy to use. Call quality is good. Very easy to use app for both my Mac and iPhone. Easy to import contacts via CSV. Love the office hour options to automatically make calls go straight to voicemail. Love that you can call right out of the mobile app so I don't have to use my cell number when I'm not at my computer. Great solution for companies that don't want to spend money on a phone service and hardware.

Wish there was a direct Salesforce integration so that all my "attempting to contact" and "active" are in my contacts. Often times they aren't up-to-date (due to me not pulling a CSV more than once a quarter) so I'm never sure if it's an Aircall coming in through the mobile app or if it's just a random number.

Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.

The mobile app is a bit rough around the edges, but that's minor compared to the above.