CallHippo Pricing

It had a user friendly interface that attracted us originally.

We mostly had voice issues. The voice was too low. Upon internal testing, everything seemed fine.

Being able to send/receive text messages on my desktop.

The software is too expensive for what they offer, it doesn’t include fax service. The call quality was not good.

Hi Leaser, we are trying to find you in our data tools to solve your concerns but could not find you. Can you please send us a mail at onboarding@callhippo.com with CC to help@callhippo.com

I don't. It always has issues. We are a call center and I don't have time for issues.

It is connected to my CRM but it doesn't log the recordings into the CRM at all. You have to hunt for them on their website. It always has an issue, can't call out, drops calls, dialer does not work to push extensions when the call goes through... etc...

Hi Erica, Really apologize for the inconvenience. Can you please send us a mail at success@callhippo.com and cc escalation@callhippo.com, we will look into this concern to resolve it on priority.

Affordable to use. Easy UI. Their follow up needs much work though.

Do not use CallHippo because their communication skills do not make me feel comfortable with the service that I am getting. Steer clear from the service at all costs. I attempted to change my credit card information because I didn't hear from them for a week and a half on cancelling the service. Please review this screenshot to understand what I am saying here -> [SENSITIVE CONTENT HIDDEN]

Callhippo is an easy to use and very competitive phone service which was an important aspect for me as a start-up with a low cost approach. Lately they have greatly improved the mobile iOS apps. They are now fully up to date in terms of usability, user friendliness. Support is responsive. Two times I had texting issues that were resolved.

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Once you learn to use it, it is very easy and robust. It does more than what we need it to do, and the price is great.

Our agency sets up many accounts for our clients. Sometimes the anti-fraud department flags our new accounts. Our clients pay their CallHippo bill directly so we have many accounts rather than just one. Regardless, the new account openings are resolved quickly.

Easy of deployment and average cost compared to others

After more than a year of using them and dealing with sporadic technical issues, finance let me know callhippo had made some significant charges to our credit cards used for monthly payments. We called them to see why. This is what they told us and I have them in email too as we pressed more: "We had made a mistake in your pricing a year ago and this is what we have to charge you now to make up for...

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CallHippo has a very responsive customer support team. CallHippo has always ensured that my team receives the best customer support anyone can get. When we had problems during the initial setting up process, the support staff provided fast real time solutions that that impressed me. The customer service people always make sure that customers are treated with the utmost respect and attention and I can say it isn't about what I heard alone but I have firsthand experience of the way they work. The CallHippo system works without glitches and I really like the Call Recording feature which has been of great help. CallHippo is affordable and has great customer service and attributes. My verdict: It's worth a try. You'll be glad you did.

I'm really satisfied with the way it works. All I can say is that the software development team continue to improve on the excellent job they've done so far.

Service Client, réponse immédiate avec une super prise en charge

Le pricing inadapté au marché français on vous annonce 0.02/minute et on se retrouve avec du 0.60/minutes soit 30x le prix annoncé sachant que vous devez d'abord acheter les positions (j'en avais prit 3 pour commencer heureusement) PUIS après il vous font acheter des crédits.

Hi Rudy, Really apologize for the inconvenience. Can you please send us a mail at to success@callhippo.com and cc to escalation@callhippo.com, we will look into your concern to resolve the issue.

Our team found CallHippo to be very easy to use and it was super quick to set up.

The only criticism is that it was very difficult to find how to cancel my account, once we no longer needed it. But [SENSITIVE CONTENT] in Support was very helpful and quickly gave me the information I needed. Way to go, [SENSITIVE CONTENT]! We used CallHippo for a client's project that is now complete, so we no longer need the service.

That we always someone to reach out to, in case of a query! need to follow those long procedures to get to the customer service dept. Someone new like me, might have questions and queries in the initial phase! And I highly appreciate CallHippo customer service!

I would say you should come up with options where one can sign up, without having a GSuit account or with email IDs like Gmail.com, yahoo.com! As I believe an entrepreneur, or a freelancer, might not have access or availability of official email Id! Hence they are left with no choice than not to use your service!!

There is absolutely no confusion concerning the price, you get the set and the features you paid for. In fact, they are pretty straightforward in every sense, providing awesome service whenever necessary. I use it to set availability and to keep track of who has been called, and my favorite thing about it is that I'm not paying per user. It has been a faithful assistant for 6 months now, and the experience is nothing but wonderful.

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Being able to have different departments online at the same time. Also, the pricing is really good for what you get.

I just hope that internal transfers was part of the regular plan, seems something so basic for the service.

Nothing. Sales lied to me and they would not send me the entire transcript for the conversation where the salesman told me incoming calls would not be charged unless we transferred the calls. We ensured we were on a plan that included this. They then charged us additional. The next person then told me that we are charged per minute for all calls and I was told the wrong thing by the sales person. I...

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The customer service and sales are ridiculous.

Hi, we are trying to find you in our data tools to solve your concerns but could not find you. Can you please send us a mail at onboarding@callhippo.com with CC to help@callhippo.com

My industry now requires calls to be recorded and retained for 10 years, so I had to find a program that would work but was also affordable. This seems like it will work very well for me, now and hopefully, in the future.

There are a lot of features that I do not use and I find it a little overwhelming when I open the page, but I'm still learning the system. I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better, especially pertaining to Call System, which I did not need. I almost purchased the wrong plan and only discovered it by accident because I asked a question.

It has what you need for a phone number. Speedy set up, then you can forward the new number to your personal or office number. We've included a voice mail as well so all calls are greeted with a professional message while the line is being redirected. in the past tried 2 other services that did not work and this is the best by far. Been using it for almost 1 year. The phone app is really handy as you can call from the app.

Nothing much. all is good and can't think of anything, except that for some countries they don't have phone numbers. But guess that's not something not to like - it's just that their service does not include it. If they can have phone numbers for most countries in the world that would be better

1.Easy deployment 2. Cost effective 3. CS is available but helpless because they do not have much control .

1. Call quality is very poor. 2. Software is down most of the time 3. Does not work evan with 100 MBPS internet 4. Whats app call is free and work better then Callhippo

Hi Tarun, we are trying to find you in our data tools to solve your concerns but could not find you. Can you please send us a mail at onboarding@callhippo.com with CC to help@callhippo.com

I simply use Call Hippo for a small e-commerce operation and it does the job perfectly. It is simple to use, affordable and a great way to have a phone number on our ecommerce store that is always ready to receive calls and take voicemail. If anything comes up, their customer support is very quick to respond and also very helpful and troubleshooting the problem (thank you [SENSITIVE CONTENT]).

Since I don't use it everyday I have not deep dived into all the features of the technology, so I have an elementary understanding of it. The flaw I can name is that I unexpectedly stopped being notified by email of a few phone calls the number was receiving. However, with the help of [SENSITIVE CONTENT], the problem was fixed quickly.

I like how easy it is to setup. Hassle free activation, simple to add additional lines, employees etc. Has all the features anyone could want.

It is now a little expensive for me after covid the AUD dropped so conversions now make it more expensive than local companies unfortunately.

It was pretty easy to use and it also seemed good value for money

When I did my research it was not stated anywhere that outgoing minutes are extra. I went through the trouble of signing up and than realized that this product will not work for me because of the extra per minute charge. First I upgraded the plan and than i realized that even on the higher plan I am paying per minute for outgoing calls. Cheaper to get another line with local carrier. I am mostly upset because this should be listed front and center and not hidden somewhere at the bottom of a very long pricing page. Just wastes everyones time

CallHippo has truly a wonderful customer support team. My team received great help from the support team right from the beginning of the CallHippo adoption. When my team had a bit of difficulty porting our numbers over or during the initial setting up process, the support staff made sure that everything was resolved in time. They have some really genuine people on board and the customers are treated with the utmost respect and care. CallHippo works seamlessly as a whole system. We really appreciate the feature of Call Recording which has been a great help to improve our customer support. CallHippo is an affordable system with great customer service and features. CallHippo is definitely worth a try!

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I like the tool because it is easy to use, it allows me to be connected to my telephone exchange from the country or place that I am, which allows me to speak with my clients easily, safely and clearly. Very good connection, audio quality and customer service

The technical support I feel that sometimes they do not know well what they are doing, they take a little time to give answers to the tickets and the transfer of calls stinks!

Ease of use of the platform and excellent Customer support

The cost can be more competitive as I feel the service is slightly higher to the other service providers

I thought I liked all the features it had for the price point compared to the other telephony platforms out there.

I didn't like the cheating charges where they secretly were charging more for calls when calls were never even made or received. I went in and found this on multiple occasions. Problem there is they automatically refunded my money, no questions asked when I presented it to them. The fact there were no questions asked or even them looking into raises a flag that they knew they were doing it. It's a telephony system. You shouldn't have to waste time and effort reviewing your minutes to see if you were charged unjustly.