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Webex Pricing, Features, Reviews and Alternatives

Webex product overview

Price starts from

13.50

/user

Per month

What is Webex?

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Key benefits of using Webex

Flexible
-Adaptable for any workstyle, role, or device so you can choose when, where, and how you work.

Inclusive
-Equal experiences for everyone regardless of geography, language, or communication style.

Secure
-Secure by design, private by default, to defend against threats no matter where you're working.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat

Training options

Live Online
In Person
Documentation
Webinars
Videos

Webex pricing information

Value for money

4.2

/5

6.3K

Starting from

13.50

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Webex features

Functionality

4.3

/5

6.3K

Total features

189

19 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts/Notifications
Reporting & Statistics
Activity Dashboard
Chat/Messaging
Contact Management

Webex users reviews

Overall Rating

4.4

/5

6.3K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.03/10
Rating distribution

5

4

3

2

1

3,309

2,312

610

95

23

Pros
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.

np

nilesh p.

Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.

HR

Hernando R.

Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
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Guillermo V.

Cons
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.

HD

Hannah D.

Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.

AR

Anonymous Reviewer

We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
AvatarImg

Kurt M.

Overall Rating

As easy as meeting in person

Reviewed a year ago

Transcript

Mark: Hi, I'm Mark. I am a sales and service delivery executive, and I would give Cisco Webex a four...

AvatarImg
AvatarImg

Michael N.

QA Manager

Military, 51-200 employees

Review source

Overall Rating

Remote Audit

Reviewed 2 years ago

Transcript

Mike N.: Hi, I'm Mike. I'm a quality manager in the military industry, and I give Cisco WebEx four out...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Alta calidad

Reviewed 2 months ago

La conectividad fue posible gracias a Webex, pudimos crerar diferentes salas virtuales de reunión, continuar con la escuela online y conectar alrededor del mundo.

Pros

Tiene una gran estabilidad, es muy completo y funciona de maravilla.

Cons

La implementación es complicada, hay que crear cuentas personales, descargar un software y saber dar inicio a las sesiones. Requiere capacitación.

Showing original review in Spanish. See translation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It's simple to use and facilitates teamwork

Reviewed a month ago

Using Webex, video conferencing is a simple and straightforward process. I've used Webex to participate in interviews and instructional webinars, among other things. Installation and use across many devices is really simple and functional.

Pros

Its user role administration is simple to use, and its functions are not complicated, but rather straightforward. When preparing a presentation, I really appreciate the annotate feature. Additionally, the program offers real-time translation as well as subtitling capabilities. I appreciate that the program is simple to set up and that it is simple to communicate with colleagues all around the world.

Cons

When used on mobile devices, it does not function correctly. When I have computer troubles (not software problems), I attempt to utilize Webex on my cell phone, but it doesn't work very well. Unfortunately, I am unable to function correctly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Good for legacy but now there are apps better than Webex - "To be honest"

Reviewed 2 months ago

Overall now, we just use it sometimes just for meeting. We have switched to MS teams and it is goos and working fine. A bit less on AV from Teams but its ease of access, user interface and user experience is very much more good than other applications.

Pros

Webex by Cisco almost started a new trend in the AV communication and then later onn group meeting and then went uptill webinar, but as we got modernized webex did not. It added many new features to the application but probably in the older style where they did not keep an important thing in mind that is ease of access. The more features were added the more complex they made it to work. Still i would suggest if your work is realted to AV services only with WEBEX then you would not get a better application that this.

Cons

The time when Webex started putting in new features, they missed ease of access and sometime the dropdown were too complex that not for everyone but middle aged people like 45-50 years working corporate employees found it too tough for them to use or understand the new features that was introduced. Still on AV part, I am the biggest fan of Webex and still for our candidates interview we use Webex for other things we opted for other products like internal meetings and internal chats and communication.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It's an easy-to-use video and web conferencing solution

Reviewed a month ago

It's simple to attend a Webex meeting from anywhere, just like many other online meeting solutions. Browser integration is a piece of cake. Everything runs better using the desktop application. My lectures and meetings go more easily thanks to the screen-sharing capability.

Pros

Video conferences and interviews with Webex may be smooth and error-free. For our meetings, we utilized WebEx, which provides a secure connection. I'm a fan of the variety of methods to connect. For those who are constantly on the go, the mobile version is ideal.

Cons

We're solely on the user side of the program, so there's not much to say here. We have a good selection of options at our disposal. I believe Webex should be more user-friendly because it can be a little difficult to access calls.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Professional Video Conferencing

Reviewed a month ago

This stage is extremely easy to understand and presently we can speak with various individuals across the world. Presently without movement, we can meet anybody, and this is great for our organization and business.

Pros

I feel greater adaptability in my organization now when I can remain associated with video conferencing through Webex Meetings. The elements and choices of this stage are unbelievably proficient. Since they have decreased the interruptions with the high level of commotion expulsion is highlighted. So it's not difficult to talk and examine business matters with partners. The programmed record highlight is likewise generally excellent. Despite the fact that we can record our discussions, it's astounding.

Cons

I figure the streaming length on the fundamental free variant ought to be more. As indicated by my own involvement with Webex Meetings, any remaining highlights are perfect, there isn't so much as a solitary negative point.

Webex FAQs and common questions

Q. What type of pricing plans does Webex offer?

Webex has the following pricing plans:
Starting from: $13.50/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Webex?

Webex has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Webex support?

Webex supports the following languages:
Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish


Q. Does Webex support mobile devices?

Webex supports the following devices:
Android, iPad, iPhone


Q. Does Webex offer an API?

No, Webex does not have an API available.


Q. What other apps does Webex integrate with?

Webex integrates with the following applications:
GitHub, Microsoft Outlook, Zapier, Microsoft Teams, Slack, Cvent Event Management, SumTotal Learn, Zendesk


Q. What level of support does Webex offer?

Webex offers the following support options:
Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

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