Cisco Webex Pricing, Features, Reviews & Comparison of Alternatives

Cisco Webex

Voice and video conferencing with screen sharing

4.4/5 (4,204 reviews)

Cisco Webex overview

What is Cisco Webex?

Cisco Webex combines desktop sharing through a web browser with phone conferencing and video, so everyone sees the same thing while you talk.

Save time and money in travel. Easily collaborate with distant colleagues and clients. Eliminate the hassle of emailing files and following up by phone. Make your meetings more productive and successful.

Put everyone on the same page: Share whatever you're viewing on your computer with everyone in the meeting – they don't need a Cisco Webex account to see what you're seeing.

Collaborate in real time: Use our whiteboarding, note-taking, and annotation tools to mark up documents as you share. And give anyone in your meeting the power to do the same.
Get up close and personal with video conferencing

We still think face time is important. That's why Cisco Webex lets you stream live webcam video in every meeting or session. Catch all those smiles, make eye contact, and get ready for your close-up.
Never miss another 'aha!' moment

Keep track of conversations and decisions by recording your meeting audio and video with just one click. And then share it securely with anyone you'd like.
Make your online meetings mobile

Road warriors rejoice! It's easy to schedule, host, or join a Cisco Webex web conference no matter where you are – from your desktop, laptop, or mobile phone.
www.webex.com

Pricing

Starting from
$14.95/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 4 other markets, India, Japan, Germany, Brazil

Supported languages

English, Chinese (Simplified), Chinese (Traditional), French, German and 5 other languages, Italian, Japanese, Korean, Portuguese, Spanish
Cisco Webex screenshot: When joining rooms, users can define whether they with to call in or be calledSchedule a WebEx MeetingCisco Webex screenshot: Users can initiate and join meetingsCisco Webex screenshot: Multiple participants can be added to a meeting roomCisco Webex screenshot: Screen sharing allows users to share information from their deviceCisco Webex screenshot: Video conferencing is supportedCisco Webex screenshot: Cisco Webex offers native apps for Android and iOSCisco Webex screenshot: Users can view all of their upcoming scheduled meetingsCisco Webex screenshot: Before screen sharing begins, Cisco Webex confirms that the user wants their screen to be seen

Cisco Webex reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.2
  4.2
Oscar Avelar

Webex - Excellent for collaboration

Used weekly for 2+ years
Reviewed 2020-02-07
Review Source: Capterra

In general I found it a very useful tool. I mainly use the conference module, but the support module has given us very good results. The extensions for browsers or for Outlook have been helpful, as well as the desktop application.

Pros
It is a very easy to use tool and compatible with several devices. It allows us to collaborate from our cell phones or PC. The fact that you can dial a number to join the conference gives you more frexibility to collaborate with third parties. Security with passwords for meetings can be improved. Serving for remote support is quite useful as well.

Cons
The price could be a disadvantage compared to other software or similar app's. I think it needs to have more flexible plans.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Best video meeting solution I've ever tested

Used daily for less than 6 months
Reviewed 2020-07-22
Review Source: Capterra

Since COVID-19, I couldn't visit our customer and have a meeting on offline, so I should've find the way to solve this problem. First time I used Zoom for my video meeting but I had a bad experience while on meeting such as lack of signal or poor quality of voice. Therefore I found many video meeting solution on Google and tested 21 solutions last MAR. Finally I selected Cisco Webex. You can see my test experience below link.(You can translate via Chrome) [SENSITIVE CONTENT HIDDEN] At now, I'm using Cisco Webex meeting when I need to have a meeting with other companies. This has very simple UI, so I had no difficult for having video meeting with my co-workers. Thanks to Cisco Webex, I can cover my customer when I need to have a meeting and communicate with Webex Teams when I need to share my contents(especialy large files). Although there are some weak point on Cisco Webex, I will use this until it appear other video meeting solution better than this.

Pros
- easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps - good quality of vioce : can hear good quality of voice and latency is under 0.2 sec - network connectivity is always stable : I didn't experience for lost signal while meeting - video screen adjustment : can increase or decrease video screen size and put wherever you want - great collaboration S/W : I think that Webex Teams is better than Microsoft Teams.

Cons
- Language support : AI function can't use in Korean. - hard to use in Webex Event : UI/UX in Webex Event is very complicated - expensive : compare other S/W, I think that Cisco Webex is most expensive in this area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Steve Burdette

How the mighty have fallen

Used daily for 2+ years
Reviewed 2018-09-08
Review Source: Capterra

WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.

Pros
WebEx was the default leader in virtual meetings. Subsequent to its acquisition by Cisco, things got markedly better. The tool had broad integration with scheduling tools like Outlook, and the (relatively) recent addition of the ability to attend a meeting using only a browser is an added bonus for people who lack administrative rights on their PCs.

Cons
With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Krishna Gandhi

Good and Bed Sides

Used daily for 6-12 months
Reviewed 2020-05-21
Review Source: Capterra

We are using Webex on day o day basis for meetings, Its helpful to get everyone on same page. It has so many good feature, ease of use but for Web developers or people in IT it's little difficult to work between shared screen feature. Overall I like the product.

Pros
The Web Application is good as it will give notification to join meetings directly.It has helpful features like Share Screen, Chatting, You can get a grid or detailed view if its Face to Face Meeting.

Cons
It is too hard to share screen and toggle if you are using multiple screens. You need to make sure evrytime you are sharing right screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jenny Meyerson

It connects all sectors of our company.

Used daily for 1-2 years
Reviewed 2020-05-08
Review Source: Capterra

It connects all sectors of our company, today 70% of our employees are working from home and Cisco Webex is the best tool we could choose for our meetings, interviews, collaborative groups, joint projects and videoconferences, it helps to be more coordinated when working on projects with different edges and development teams, it offers video calls, private and group chat, voice and video meetings with many participants, video training conferences for freelancers and allows to share all kinds of documents.

Pros
Cisco Webex is an excellent communication tool, it has allowed us to change our meeting habits by allowing us to attend any meeting remotely and organize personalized interviews with other colleagues, it allows me to record meetings and video conferences and then edit them and create tutorials, it integrates with Office, IBM and Google tools, it also offers good audio quality without ambient noise.

Cons
The mobile app can sometimes be a headache for meetings with many attendees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Cisco Webex pricing

Starting from
$14.95/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Free: free for individuals
Starter: $14.95/month/host (or $13.50/month when billed annually) for up to 50 participants in each meeting
Plus: $19.95/month/host (or $17.95/month when billed annually) for up to 100 participants in each meeting
Business: $29.95/month/host (or $26.95/month when billed annually) for up to 200 participants in each meeting

Contact Cisco for more information on pricing, and for custom enterprise plans.

Cisco Webex features

Automatic Notifications
Call Recording
Chat
Conferencing
Instant Messaging
Third Party Integration
Video Conferencing

API (227 other apps)
Activity Dashboard (137 other apps)
CRM Integration (82 other apps)
Call Monitoring (96 other apps)
Call Routing (105 other apps)
Call Transfer (98 other apps)
Caller ID (88 other apps)
Communication Management (102 other apps)
Contact Management (94 other apps)
Customizable Branding (81 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)
Voice Mail (88 other apps)

Videos and tutorials

Additional information for Cisco Webex

Key features of Cisco Webex

  • Attendee lists
  • Screen sharing
  • WebEx mobile
  • Chat functionality
  • Webinars
  • "Call Me" alternative to dial-in
  • Unique conference URLs
  • Voice-activated video switching
  • Participant muting
  • Application sharing
  • Voice call recording
  • Whiteboard & markup tools
  • File sharing
  • Instant messaging
  • Meeting scheduling via Outlook
  • Remote desktop control
  • End-to-end encryption
  • Password-protected meetings
  • Brainstorming tools
  • Voice conferencing
  • Video call recording
  • Multimedia content sharing
  • Video conferencing
  • Meeting recording & playback
  • Admin controls
  • Mobile home screen widget
  • Collaboration tools
  • Call sharing
View All Features

Benefits

Connect with anyone, anywhere, any time.