Cisco Webex Pricing, Features, Reviews & Alternatives

Cisco Webex

Voice and video conferencing with screen sharing

4.38/5 (5,103 reviews)

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Cisco Webex overview

What is Cisco Webex?

Cisco Webex combines desktop sharing through a web browser with phone conferencing and video, so everyone sees the same thing while you talk.

Save time and money in travel. Easily collaborate with distant colleagues and clients. Eliminate the hassle of emailing files and following up by phone. Make your meetings more productive and successful.

Put everyone on the same page: Share whatever you're viewing on your computer with everyone in the meeting – they don't need a Cisco Webex account to see what you're seeing.

Collaborate in real time: Use our whiteboarding, note-taking, and annotation tools to mark up documents as you share. And give anyone in your meeting the power to do the same.
Get up close and personal with video conferencing

We still think face time is important. That's why Cisco Webex lets you stream live webcam video in every meeting or session. Catch all those smiles, make eye contact, and get ready for your close-up.
Never miss another 'aha!' moment

Keep track of conversations and decisions by recording your meeting audio and video with just one click. And then share it securely with anyone you'd like.
Make your online meetings mobile

Road warriors rejoice! It's easy to schedule, host, or join a Cisco Webex web conference no matter where you are – from your desktop, laptop, or mobile phone.
www.cisco.com

Pricing

Starting from
$14.95/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 4 other markets, Germany, India, Japan, United Kingdom

Supported languages

English, Italian, Korean, Portuguese, Chinese (Simplified) and 5 other languages, Spanish, German, French, Japanese, Chinese (Traditional)
Cisco Webex screenshot: Users can initiate and join meetingsSchedule a WebEx MeetingCisco Webex screenshot: Video conferencing is supportedCisco Webex screenshot: Multiple participants can be added to a meeting roomCisco Webex screenshot: When joining rooms, users can define whether they with to call in or be calledCisco Webex screenshot: Cisco WebEx offers native apps for Android and iOSCisco Webex screenshot: Users can view all of their upcoming scheduled meetingsCisco Webex screenshot: Screen sharing allows users to share information from their deviceCisco Webex screenshot: Before screen sharing begins, Cisco Webex confirms that the user wants their screen to be seen

Cisco Webex user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.3
  4.2
  4.2
Oscar A.

Webex Meetings

Used daily for 2+ years
Reviewed 2021-03-09
Review Source: Capterra

I quite liked it. It is very easy to start a conference. It also has a waiting room for participants who can tell that they are already inside so that the organizer can start the conference. Meeting scheduling is very useful, and easily integrates with calendars like Outlook.

Pros
It is very easy to use. It allows a large capacity of participants and allows sessions to be recorded. Something that makes it a very good option is that it allows you to enter the sections even by dialing a number without the need for software (although it would only be audio). The integration that it has with other Christ solutions and that allows adding a great variety of video conferencing devices makes it a very flexible application.

Cons
Price may be one of its downsides. Comparing it to others like Zoom, the price may go up a bit. However, for a medium to large company, buying by volume can compensate for this situation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kelly P.

The most reliable conferencing software out there

Used weekly for 2+ years
Reviewed 2021-04-20
Review Source: Capterra

After having tried several other products, I have come back to WebEx time and time again.

Pros
I use Webex to teach continuing education courses at my local community college. I actually pay for an account out of my own pocket after having so much trouble with the software the college provided. Webex is very consistent. It's rare that a student has trouble getting on. It allows me to share my screen, record sessions, track attendance, use breakouts, share files and video. Really, anything I've needed to do. The phone app is very good and I've had to use it when my power went out during class. I just hopped on the mobile app and finished teaching from my phone.

Cons
The only downfall of the software is that users have to download a plugin to use it on their computer. Rarely do any of my students have an issue with it. However, people seem more resistant to downloading things these days and some of them do complain about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steve B.

How the mighty have fallen

Used daily for 2+ years
Reviewed 2018-09-08
Review Source: Capterra

WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.

Pros
WebEx was the default leader in virtual meetings. Subsequent to its acquisition by Cisco, things got markedly better. The tool had broad integration with scheduling tools like Outlook, and the (relatively) recent addition of the ability to attend a meeting using only a browser is an added bonus for people who lack administrative rights on their PCs.

Cons
With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Satya M.

Cisco Webex Review

Used daily for 2+ years
Reviewed 2021-02-23
Review Source: Capterra

The overall experience is awesome. It has a lot of features that can be useful for Meeting, Collaborations, Scheduling future interviews etc. Nice Audio and Video Quality. Screen sharing and Nice virtual Background Options. During this Covid situation Webex is the tool that saved us and we could deliver work deliverables properly and timely manner.

Pros
Cisco Webex meeting is the awesome tool for meetings, collaborations, creating appointments for any event. Nice Screen sharing options. The best part is Recording meeting which can be stored and referred later. Nice Chatting options also. You can choose whom to talk or you can chat to the whole team. Nice Video and Sound Quality. Easily Integrated with Microsoft outlook that's why we can create meeting from outlook easily including WebEx link. We can have our personal room where you can collaborate with the team. It can be accessed outside the VPN network. Easily can download on Mobile without any need of Company network. Nice notification settings which will be pretty nice and from the notifications you can join meeting. We can connect to a phone also to have a call between team members.

Cons
The Tool is pretty heavy which takes a lot of memory on the system since it includes a lot of stuff on its own. Can't avoid surrounding noise. We need to install some other plugins to avoid that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

By far the best application for online meetings and screen sharing and remote working.

Used daily for 2+ years
Reviewed 2021-02-17
Review Source: Capterra

Amazing experience I have with Webex. I use this product in my daily work for meetings, remote troubleshooting etc. and never had any issues with it as such.

Pros
I just like everything about Webex. Right from the GUI, the screen sharing option, handing over the controls, the control over who can have the controls or the auto assignment of controls. Managing the participents. ease of recordings and managing them on cloud or local system. Just amazing platform and yet very easy to use.

Cons
Costing and licensing of this product is a big no for many of the companies now a days especially. And I too think that Webex is a bit costlier than the competition.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cisco Webex pricing

Starting from
$14.95/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free: free for individuals
Starter: $14.95/month/host (or $13.50/month when billed annually) for up to 50 participants in each meeting
Plus: $19.95/month/host (or $17.95/month when billed annually) for up to 100 participants in each meeting
Business: $29.95/month/host (or $26.95/month when billed annually) for up to 200 participants in each meeting

Contact Cisco for more information on pricing, and for custom enterprise plans.

Cisco Webex features

Access Controls/Permissions
Alerts/Notifications
Call Recording
Chat/Messaging
Collaboration Tools
Communication Management
Customizable Branding
Live Chat
Mobile Access
Real-Time Chat
Third Party Integrations
Video Conferencing

API (295 other apps)
Activity Dashboard (206 other apps)
Call Monitoring (174 other apps)
Call Routing (176 other apps)
Contact Management (233 other apps)
Data Import/Export (162 other apps)
Reporting & Statistics (231 other apps)
Reporting/Analytics (316 other apps)

Videos and tutorials

Additional information for Cisco Webex

Benefits

Connect with anyone, anywhere, any time.