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8x8 Contact Center
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
One solution for every customer interaction.
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8x8 Contact Center - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
8x8 Contact Center overview
What is 8x8 Contact Center?
8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization.
8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.
Key benefits of using 8x8 Contact Center
- Conversational AI to deliver effective self-service experiences across all channels to resolve a wide range of customer inquiries, both simple and complex.
- Omnichannel skills-based routing for voice, web-chat, email, SMS, messaging, social media, and video elevation customer interactions
- Agent Workspace to handle all interactions through a single pane of glass
- Supervisor Workspace to manage agents and contact center performance through a single pane of glass
- AI-powered insights and automation to enable self-service
- Intelligent voice self-service
- Holistic reporting across all channels
- Visual and intuitive reports, and dashboards
- One-click access to enterprise subject matter experts
- Full PSTN replacement in 58 countries/territories
- Auto Dialer providers preview, progressive, and predictive
- Quality Management and coaching
- Workforce management
- Speech and Text Analytics
- Interaction journey analytics
- Performance management
- Post call surveys
- Integrations with leading CRM apps such as Salesforce, Microsoft Dynamics, Zendesk, and 20 others
- Dynamic integration framework
- Open APIs and developer program
Starting price
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8x8 Contact Center’s user interface
8x8 Contact Center pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.2
Ease of use
4.4
Customer support
4.0
Reviews sentiment
What do users say about 8x8 Contact Center?
The 8x8 support team is pretty responsive.
Select to learn more
Who uses 8x8 Contact Center?
Based on 47 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
8x8 Contact Center's key features
Most critical features, based on insights from 8x8 Contact Center users:
All 8x8 Contact Center features
Features rating:
8x8 Contact Center awards
8x8 Contact Center alternatives
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8x8 Contact Center pricing
Value for money rating:
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No pricing info
User opinions about 8x8 Contact Center price and value
Value for money rating:
To see what individual users think of 8x8 Contact Center's price and value, check out the review snippets below.
Saular K.
Global Helpdesk Tech II
Angela S.
hospital manager
8x8 Contact Center integrations (18)
8x8 Contact Center support options
Typical customers
Platforms supported
Support options
Training options
8x8 Contact Center FAQs
8x8 Contact Center has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
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Q. What languages does 8x8 Contact Center support?
8x8 Contact Center supports the following languages:
English
Q. Does 8x8 Contact Center support mobile devices?
8x8 Contact Center supports the following devices:
Android, iPad, iPhone
Q. Does 8x8 Contact Center offer an API?
No, 8x8 Contact Center does not have an API available.
Q. What level of support does 8x8 Contact Center offer?
8x8 Contact Center offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum
