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Intermedia Unite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one communications & collaboration tool
Table of Contents
Intermedia Unite - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Intermedia Unite overview
What is Intermedia Unite?
Intermedia Unite is a fully integrated, unified communication and collaboration platform for SMBs that combines a PBX phone system, video conferencing, meetings, chat, screen sharing and file collaboration into a single platform. The cloud-based system is designed to help lower costs, simplify management and increase employee productivity, including mobile and desktop apps which enable users to stay seamlessly connected wherever they go, on virtually any communication device. Intermedia Unite’s online phone service comes with over 90 enterprise-grade features within a single web-based management portal. The desktop app includes two usage modes, Softphone and Call Controller, which allow users to place, receive, and manage calls. The browser-based video-conferencing feature enables users to hold face-to-face meetings via HD video with multiple participants and video feeds—without any downloads or extensions required. Real-time screen sharing helps speed up and improve collaboration and decision making, including 2GB per user of storage which provide users with access to files stored in computers, mobile devices, file servers, and the web. Users can chat with team members in real time by sending and receiving instant messages with individuals or groups, pin favorite contacts to the top of the list, and get access to full contact chat history at anytime. All mobile chat and desktop chat messages are instantly synchronized. Intermedia Unite enables users to listen to and manage voicemail from the desktop phone or through the mobile app, and transcribed messages can be delivered via email or viewed while on-the-go. The presence indicator feature allows users to see whether a contact is available or on a call. Additional features include file backup, online faxing, remote office, call recording, and more.
Who uses Intermedia Unite?
Reviews for Intermedia Unite come from a wide variety of industries, including Financial Services (9% of reviewers), Health, Wellness and Fitness (8%), and Information Technology and Services (8%). The most frequent use case for Intermedia Unite cited by reviewers is small business VoIP and phone systems (60% of reviewers).
What do users say about Intermedia Unite pricing?
Most users consider Intermedia Unite to provide good value for money and appreciate that hardware refreshes are included in upfront costs. Most reviewers indicate the pricing is transparent, budget-friendly, and suitable for small businesses, with consistent monthly billing.
Starting price
Alternatives
with better value for money
Pros & Cons
Assistance
Usability
Affordability
Connectivity
Intermedia Unite’s user interface
Intermedia Unite pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
4.6
Customer support
4.8
Reviews sentiment
What do users say about Intermedia Unite?
Reviewers indicate Intermedia Unite is easy to set up and use, with a user-friendly interface and flexible features that support remote work and call management. They value the integration of voicemail, call forwarding, and mobile apps, and say the pricing is competitive and transparent. Many feel the platform improves workflow and business communications across devices.
Users report customer support is knowledgeable and responsive, though some mention occasional delays reaching technicians. They note rare outages or call quality issues, often related to internet connectivity, and say setup or advanced configuration can be complex without assistance.
Select to learn more
Who uses Intermedia Unite?
Based on 187 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Intermedia Unite's key features
Most critical features, based on insights from Intermedia Unite users:
All Intermedia Unite features
Features rating:
Intermedia Unite awards
Intermedia Unite alternatives
Intermedia Unite
Starting from
27.99
LiveAgent
Starting from
15
Per month
Bitrix24
Starting from
61
Per month
Twilio
Starting from
0.01
Intermedia Unite pricing
Pricing plans
Pricing details:
User opinions about Intermedia Unite price and value
Value for money rating:
Of 22 reviews that provide robust commentary on Intermedia Unite's price and value, 100% mention it in a positive light.
Most users consider Intermedia Unite to offer good value for money. They appreciate that hardware refreshes are included in the upfront costs, making it cost-effective to integrate new systems. Users think the monthly cost is budget-friendly and appreciate the system's scalability. Some reviewers find the pricing transparent and reasonable, with added benefits like attractive hardware pricing. They say the features are suitable for small businesses and inexpensive. Reviewers indicate that the consistent monthly billing is a plus. Some users report that the service is reliable, easy to use, and affordable, making it a good overall value.
, and
To see what individual users think of Intermedia Unite's cost and value, check out the review excerpts below.
Intermedia Unite integrations (17)
Integrations rated by users
We looked at 187 user reviews to identify which products are mentioned as Intermedia Unite integrations and how users feel about them.
Integration rating: 5.0 (3)
“Needed to keep all messaging and VM's in one place and having all VM's in outlook allows us to search for calls and numbers very easily”
“the office is a high volume email user and integration of outlook contacts was very helpful!”
mark b.
Managing Partner
Integration rating: 5.0 (2)
“We already had teams setup so we chose the embedded desktop app for teams so we can work in one app They gel well!”
“the office uses teams exclusively for interoffice chatter and integrating UNITE was great for outbound calls.”
Brian L.
Business Owner
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Intermedia Unite support options
Typical customers
Platforms supported
Support options
Training options
Intermedia Unite FAQs
Intermedia Unite has the following pricing plans:
Starting from: $27.99
Free Trial: Available
These products have better value for money
Q. What are the benefits of using Intermedia Unite?
• Whether in the office, car, at home, or at a coffee shop, Intermedia Unite and all of its communication and collaboration capabilities go with you, so you can seamlessly get work done and stay connected to colleagues and clients.
• Integrated video conferencing, screen sharing, and file sharing help improve productivity and collaboration, with anywhere, anytime flexibility.
• Mobile users and remote workers can interact seamlessly with on-site employees and systems with Intermedia Unite's Seamless integration between mobile devices and your corporate phone system.
• Intermedia Unite automatically rings all your endpoints with every call and if it goes unanswered, the system routes the call to any number you choose, such as branch office, automated attendant, mobile number, and more.
• Intermedia Unite offers J.D. Power certified 24/7 support and financially backed 99.999% uptime service level agreement.
Q. Who are the typical users of Intermedia Unite?
Intermedia Unite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Intermedia Unite support?
Intermedia Unite supports the following languages:
English
Q. Does Intermedia Unite support mobile devices?
Intermedia Unite supports the following devices:
Android, iPad, iPhone
Q. Does Intermedia Unite offer an API?
No, Intermedia Unite does not have an API available.
Q. What other apps does Intermedia Unite integrate with?
Intermedia Unite integrates with the following applications:
Salesforce Starter, Microsoft Outlook, Zoho Projects, Microsoft Teams, Zoho Desk, SugarCRM, Slack, Google Contacts, Zoho SalesInbox, ServiceNow, Google Meet, Google Calendar, Salesforce Platform, Zendesk Suite
Q. What level of support does Intermedia Unite offer?
Intermedia Unite offers the following support options:
24/7 (Live rep), Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum, Chat
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