Intulse Reviews - Pros & Cons, Ratings & more

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Intulse is a cloud-based VoIP service designed to help organizations streamline processes for inbound and outbound phone communications. Key features of our managed VoIP services include team collaboration, call queue management, conference calling, voicemail, number porting, reporting, and more!

Intulse

Android

Web-based

Windows

iPad

iPhone

Personal Lines Processor

The call quality on the phones is great and as with the dashboard, the phones have so many useful features like call history, conferencing, park function and transferring calls to a 3rd party.

Warehouse / Logistics Manager

I like the versatility and program-ability of the phones, having the option to make changes to how the phones function is great. Having the back end accessible to the user would be a huge benefit.

account exec

I enjoy the sound clarity. I also enjoy the simplicity of putting someone on hold and then transferring to another person.

Security Tech

Love the ability to receive texts on our main number, that can be shared with other techs.

Client Relations

Overall, I am very happy with Intulse due to their great Customer service.

Owner

The web interface, customer service have both been great. I love that we can take the phones home and plug and play.

I.T. Director

Excellent features, excellent support, extremely cost effective.

It's easy to use, very robust. Much better that our previous carrier.

Sales Director

Intulse is efficient, cost effective with great customer service.

Admin

I love that we can create a chat that we can all view. This was is a client needs assistance when the originator is away, we can all follow what is going on.

Office Manager

The Intulse help desk is very knowledgeable of our phone system from hardware to software to exactly how we want our phones to work for us individually.

Associate Financial Advisor, FPQP

Any issues we've had with the software seems to be user error.

Broker

The ease and integration with our CRM (AgencyBloc).

New Account Specialist

I like the Redtail integration and the dashboard.

Sometimes the phone will require a reboot for no reason at all it seems.

Also, there's no notification sound or beep when you intercom someone, they just simply hear your voice, which can startle you if you are turned away from the phone.

Engineer

No email transcription of voicemail. Some difficulty integrating 3rd party phones.

Customer Service

The software is straightforward and easy to use.

GoTo Connect

Nextiva

MyFax

They have been professional, courteous, skilled technicians, and we have been very blessed to make this switch.  Wish we would have found them much sooner!!! 

Use this Company- personable but also excellent technical support!!!

It has been great to have the CRM integration and phone app so I can take calls from anywhere.

VoIP for Financial Advisors

Will, thanks for the great review! As far as the sync with Wealthbox, you should be able to search for every contact through our App and call them.. if this isn't working for you, please call our support team to have it corrected. I use it all the time and its great!

Customer Service is king for a product like this

William, thanks for the great review! As far as direct numbers, yes, if you want some new direct dial numbers added to your system, simply reach out to support and they will get them for you. They are very affordable as well.

Angela. thanks for your review. I am sorry that you are under the impression that the Yealink phones dont do blind transfer. Please contact support via phone and they will walk you through the process to do it. Thanks so much.

Intullse review

Thoughts on Intulse

My company's IT department chose the software and myself and my office staff have not been pleased. The Intulse app is unreliable. To make any changes to our actual office phones (changing the date/time on the phone, extensions etc.) is not possible without getting our IT department involved and a ticket created with Intulse. We are not happy with this software sadly and it needs many improvements. 

Review

Good company to work with and do make a good effort to help when needed. The phones we have been using seem to have a lot of issues with using the speaker phone. People complain they cant hear us well at times. 

My Review

Lynn, thank so much for the good review! Sad to read that you are having trouble with transferring, please give our team a call and have them go over that with you again. Thanks again!

Excellent! When support is needed, its promptly followed up and accurate solutions are provided. This service is extremely dependable, no need to worry about down time. 

Exceptional service

We have been using Intulse for VOIP for over 5 years and have been very pleased with the ease and service Intulse provides.  Intulse is easy to use and customer service has been helpful when needed.

Intulse for Small Business

Intulse Review

Small company feel

Hello Jason,

Sorry to hear that you are having difficulty with the App, our support team will be happy to assist you with that. Also, you will be glad to know that we DO offer call recording. You just need to let our team know how you want it enabled, for example record all calls in and out automatically is an option! As a bonus that call recording file will automatically be logged to AgencyBloc!

Highly recommend

Great.  Customer executives are always good to us.

Hosted VoIP Solution with great support

Hey David,

Thanks so much for the great testimonial. We appreciate your organization and the great IT/Technical support you provide all of our shared clients. Keep up the great work in 2020 and beyond!

Intulse has been nice because we have been able to integrate it with our current logistics software we use.  Our office has become more efficient because of Intulse.

Hi Adam,

Great feedback! Thanks for your review. Appreciate the suggestions for improving the faxing features and we should be able to solve the slowness in switching between calls. Feel free to reach out to our support team with specifics and they will do their best to figure out the cause and then fix.

Thanks so much!

Great company to work with

Peter,

Thank you so very much for your raving review! We are so humbled by your assessment while at the same time proud to have hit the mark we set with each and every client experience! We enjoy serving your organization and wish you all the best as 2019 comes to a close.

Thanks so much!

Intulse has built custom call routing so our clients dial in directly to their assigned client service person. This gives a better client experience and makes our office more efficient.

Easy to Use and Reliable

Hi Sarah,

Thanks so very much for your positive review! We are thrilled that our support team has served you well and that the Virtual phone is a huge win for your team! We have some additional SMS dev. in the works so hopefully it will eventually meet your needs there as well.

We have had many requests for that custom call routing since we built it for you guys!
Thanks so much!

Good service

Hi Robyn,

So pleased to read that you are overall happy with the switch to Intulse and that our support team is available, knowledgeable, and responsive!

Being amazing, that is our goal.

Thanks so much!

Very pleased with Intulse!

Hello Janet,

So pleased to read that you are completely happy with the switch to Intulse and that our support team is available, knowledgeable, and responsive!

That is our goal.

Thanks so much!

The access for each employee to be able to see the availability of one another is priceless.

Best I've Had

Leanne,

Thank you for this gracious review! We have enjoyed serving your organization and are so pleased to know that the solutions our dev team works so hard to produce are being utilized and highly valued by organizations like yours!

Thanks so much for the positive feedback!

The service we have gotten from the guys have been great.  They are always helpful and driven to solve any issues we have.

Good system and great service

Jeremy,

Thanks so very much for the great review! Glad your team is valuing the solution. Regarding the saving of VM away messages for your specific extension, that simply isn't an option at this time but we will look into it. If for some reason you are not accessing the Dashbaord App from your mobile phone where you can easily record a temporary greeting anytime on the fly, reach out to our support team for instructions on getting it installed. They would love to help.

The support is excellent.

Melissa, we appreciate the kind words and are so glad we were able to help you guys improve communication and efficiencies with the Dashboard and Redtail integration. Our support team never tires of hearing positive feedback as they do aim to serve everyone with excellence.

The ability to integrate to a variety of CRMs.

Great concept. Huge upside for product development 

Thanks for the review Greg. You will be pleased to know that several of those 'how to' and user guides you mention have been completed and are readily available. Please reach out to our support team for access instructions.

more phones / extensions.  Flexibility with programmable phones

We upgraded our phone system to VOIP and are still in transition and learning the system.

CRM integration. Makes us appear to be a larger organization . Helps to streamline call flow and connect folks with who they actually want to speak with quickly and efficiently. Customer service is way better than what we experienced prior with another provider.

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