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Mixmax Features

Features Summary

Functionality

4.6

/5

179

Total features

36

8 categories

Mixmax features

Activity Tracking
Auto-Dialer
CRM
Calendar Management
Call Management
Call Recording
Campaign Management
Contact Management

Common features of Customer Success software

API
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
CRM
Chat/Messaging
Churn Management

Price starts from

12

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

179

Price starts from

12

/user

Per month

visit website

Total Features

36

Unique features

  • Call Management

  • Data Management

  • Template Management

  • Email Monitoring

Functionality

4.7

/5

9.1K

Price starts from

Free

learn more

Total Features

8

Features in Common

4

Unique features

  • API

  • Auto-Responders

  • Email Templates

  • Spam Blocker

Functionality

4.7

/5

830

Price starts from

8.95

/user

Per month

learn more

Total Features

22

Features in Common

6

Unique features

  • Experience Management

  • Behavioral Targeting

  • Contextual Targeting

  • Audience Targeting

Common Mixmax comparisons

Mixmax logo
EngageBay logo
MixmaxvsEngageBay
Mixmax logo
Agile CRM logo
MixmaxvsAgile CRM

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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MixMax gives me my sanity and time back

Reviewed 4 years ago

I run my own coaching business. I wouldn't be able to do what I do without MixMax. I also love how they keep adding features. As my business grows, I know I can keep relying on MixMax to continue adding the functionality I needed, without being pushy or cheesy. I highly recommend to everyone I work with.

Pros

I love the calendaring features and reminders on emails. I completely eliminated any back and forth on scheduling meetings in my personal life and work for 90% of cases. I'm in a services business so I'm scheduling time weekly. I no longer have it on my mind to follow up with people with new times or dates. They can just schedule time at will in really easy to manage times on my calendar. Plus if I really did want to make sure they scheduled, I can just have MixMax remind me in a week to follow-up with them if they haven't responded yet. It frees my mind up SO MUCH.

Cons

I don't like that it has an advertisement on my website for the calendaring widget. I'm fine to endorse MixMax but it just doesn't fit my brand. It's also not the best UI for my clients. It's not super easy to navigate times on mobile past a certain point.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for Inside Sales Cadences

Reviewed a month ago
Pros

Overall, Mixmax is pretty awesome. The features we lean on most heavily are mail merge (especially using dynamic fields) and email cadencing. It's a pretty good amount of functionality for the price though.

Cons

There are some features that are left to be desired. It seems like they just need to spend more time understanding how people actually use their product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Promising - but needs work

Reviewed 4 years ago

Most of my email marketing activities are run through Mixmax. It is really economical because it doesn't have a cap or limit on number of contacts you can upload unlike most of it's competitors. But be warned, there are a few annoying bugs with the tool that you might consider before choosing to lock down on Mixmax.

Pros

Been using Mixmax for almost a year now. It is very economical given the whole slew of features it has got. My most used feature is the Sequence and the ease of putting out templates for the same. It's smooth and runs like a breeze from uploaing your CSV file to running targeted campaigns.

Cons

Although, it solves my primary requirement of scheduling drip campaigns using the Sequence feature, but it fails to give accurate results. In more than one occasion, I have found detail analytics to be not very accurate. Have also come across other bugs which has compromised my client relations at times. But there support team is very active would help you resolve these issues - in case you find them. Also, not a big fan of their UI. Not much of a complaint but a suggestion to the product guys at Mixmax - come up with designs that inspire the user. As of today, it's quite dull.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Take your E-mail to the MAX! (MixMax Review)

Reviewed 4 years ago

I was an early adopter of Mixmax, and was able to speak directly with the founder via screen share and give feedback about my user experience. It says a lot about an organization when the head honcho is taking time out of their day to personally get data from their customers to improve their product.

Pros

I have pretty basic needs when it comes to emailing, but I do it often. Mixmax helps me stay on top on my many communications, allowing me to see who has opened (viewed) the emails I've sent, and how many times, which better enables me to navigate where things stand in the communication process. I can't tell you how many times that feature alone has saved my behind. I also utilize the templates, as I often need to send out messages with identical content. Templates save me time and energy.

Cons

Even with the privacy assurances, there is something a bit unnerving to click buttons to "Allow" an outside app complete control over your email communications. If I was sending any information I deemed even remotely sensitive, I might think twice about using this, or any outside service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best all-in-one email tool

Reviewed 2 months ago

In my past job experiences, my life would have been much easier if I've had such tool. Automatization is the key to organization!

Pros

I love how everything is customizable ; I love how my daily work has been facilitated ; I love how our account management team can follow a same path. Well I love all about Mixmax.

Cons

Without any doubt, I'd say that I don't like to admit I don't use all features. I'm certainly missing a lot...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A bit creepy - A lot awesome!

Reviewed 4 years ago
Pros

MixMax is extremely useful to me in my sales roles where 90% of communication with my accounts is via email. Being able to see when customers and teammates open an email , click links and download attachments is priceless. I also love the templates and reminders.

Cons

it is a bit creepy when I open a email chain in Gmail - sometimes it logs me viewing the email chain as though the recipient is viewing the email chain. This can lead to some confusion. I wish there were a mobile version as I do send a lot of emails from my phone

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product! A few tweaks can make it Great

Reviewed 4 years ago

Good!

Pros

Love the ease of use and that it’s embedded in gmail

Cons

1) when sending email via Mobile you lose all MixMax features/capabilities. Really huge gap 2) unlike Calendly, the calendar function double books since it doesn’t update your availability in real time e.g. if I send availability to a client for Nov 26th and they don’t read the email until above 28th (and that time gets filled in between it shouldn’t be possible to schedule. Calendly works beautifully...

Vendor response

Thanks for your review! Please let us know what CRMs you would like us to integrate with. You mention Salesforce and we have an integration with Pipedrive and Copper (which are both CRMs for smaller businesses). Feel free to visit success.mixmax.com for more information on these integrations. With regards to the calendar double booking, please make sure that you have the 'prevent double' booking' feature turned on. You can find more information here: https://success.mixmax.com/article/41-prevent-double-booking If you do have this option turned on, let us know. For mobile -will pass those on to our product group.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I will not use GSuite without MixMax

Reviewed 3 years ago

Using MixMax let's me and my team focus on serving our customers by significantly reducing the friction in email exchanges and meeting coordination. I will not use GSuite without it.

Pros

MixMax let's me manage the -sometimes tedious- email cycle with ease and confidence. The automation (meeting templates, sequences, follow-ups, reminders, etc) make it so I do not need to manage my follow-ups in a separate task list (like I used to) and insights (Opens, Downloads, Etc) take some of the mystery out of the email portion of the sales cycle. I've used MixMax for almost three years and it keeps getting better.

Cons

They seem to be slow about rolling out integrations with multiple services. Example: They have supported Zoom integration for Meeting Templates for a while now, but GoToMeeting still isn't supported. Also, it is particular about your GMail configuration. Example: I like to use the preview pane, but MixMax doesn't support it even though it is a first class (non-labs) GMail feature. Same with IE support. Some of my clients still use IE, but they cannot use my meeting templates. It gives them a blank screen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great tool for systemizing outbound sales process

Reviewed 2 years ago

It is great tool for systemazing outbound sales. It has all relevant integrations with CRM and the tool is data-driven. I hope there will be no more bugs in the system.

Pros

The most useful feature - sequences. It automates email sequences for potential clients, we have integration with Salesforce so we can do a lot of cool stuff. For example, we can create automation of tasks in our CRM that are triggered by not replied emails. Also, our email replies are automated using Mixmax templates that are synced with Gmaill, you can reply with a few clicks to frequently asked questions. Also, the tool is data driven, you can track everything - opens, reply rates from any sequence, template and so on. Mixmax just recently introduced a reporting feature which makes this software even more data-driven.

Cons

Customer support is only in USA, so it is not convenient when you are using this software in Europe. Also, I had some problems with open rate stats, the Mixmax counted opens when somebody opened a contact to which an email was sent on our CRM. Also, we had problems with removing a contact from the sequence. When a person replied he was not always removed from the sequence which created awkward situations. For example, person replied and Mixmax didn't identified it, so follow-up email was sent to him. We created rules (a feature in Mixmax) and we solved this issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I couldn't run my business without MixMax

Reviewed 3 years ago
Pros

The ability to create templates and "sequences" (automated series of templates) is crucial in this Chrome extension that takes gmail to a whole new level. Additionally, the ability to set follow-up reminders and next action steps automatically on an individual email make this a life saver. Email boxes aren't meant to be to-do lists... Mixmax allows me to review, reply, and set a next action all at once in an email and then file it away so it's not sitting in my inbox. There are fun aspects as well with 'enhancements' that allow me to insert gifs, polls, emojis, videos etc right into my emails.

Cons

This software is great for sending one-off meeting time/date options to someone via email. It doesn't have enough full calendar functionality to replace something like Acuity or Calendly as an outside meeting planner tool when you have many different types of standard meetings on a regular basis.

Vendor response

Thanks for your review. Would be interested in learning more about your calendar requirements.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Why I love Mixmax

Reviewed 4 years ago
Pros

In this busy world of nobody answering their phones, email is the best was to get your name in front of people. The problem is; we're all getting flooded with emails and if we don't reply right away it goes down further into our inbox...and forgotten. The best thing about Mixmax is their sequence feature. You send out a template email and if the recipient doesn't respond another goes out and another...as many as you want until you get a response! What a time saver this is! No more trying to remember if they responded, having to write another email and son on. And that feature is just the tip of the iceberg. So much good stuff in here...just get it!

Cons

Would love for it to integrate with my CRM (Zendesk Sell) but that's a minor thing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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I been wanting something like this, forever. One Real Gripe.

Reviewed 5 years ago
Pros

Has its' own Calendly-like functionality built in! Can not only view if someone opened a multi-recipient email but tell WHO it was, no more "Someone opened" (I'm looking at you Hubspot). The schedule emails feature is the most robust out of a bunch of tools I tried in the past. This tool was originally referred to me as a great template/canned response maker but it really is the other features that stuck out to me most. SO MANY GOOD FEATURES! FAVORITE PRO: It makes Gmail-Interface much smoother feeling and faster-seeming.

Cons

Reminders and follow ups as well is great - but I really can't tell the difference between the two features. Some features feel a bit "bloat-y" - Yarn?! What the, is that?A little too ahead of the curve on that one. UNFAVORITE CON: To completely eliminate the rest of their branding "Not using mixmatch yet?" from some of their neat tools, you have to get their highest-paid plan for $65/month. That is absolutely ridiculous. I thought I was being generous paying $29 a month for this tool because I fell in love with it, "where has this been all my life?" I Tweeted. But really you should at least take out the rest of the branding at that price point. It keeps deleting email drafts with no resolution, killing days of productivity.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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When technology actually works for you

Reviewed 4 years ago

As someone who works as an individual consultant, MixMax has given me bandwidth I didn't have before in calendaring, managing email, and other administrative tasks generally relegated to an assistant. I've tried many applications that promise to increase productivity, but few have like this one.

Pros

The product seamlessly integrates into Gmail, and makes tasks that would be back-and-forth such as calendaring and templates nearly instant. The functionality around email reminders has made inbox management effortless, and it makes me look like I have a better memory and follow-up capability than I really do. It expands my own capacity immensely.

Cons

The only complain I have about this software is one that I was able to address with the help of the customer support, notably that the email tracking can lead to emails hitting others spam filters. With the help of customer service FAQ, I was able to get past this with a few tweaks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Free Version Helpful, But With Issues

Reviewed 3 years ago

It has a lot of advanced functionality, but the basic scrolling issues and popup made it annoying over time.

Pros

I liked that I could integrate my calendar availability into an email just by typing /a. My Google calendar would pop up and I could decide which time slots I wanted to tell the email recipient I had available. Those slots would then appear in the email with a button for them to book a time.

Cons

When I was replying to an email and wanted to scroll down through their original content, MixMax just fights you on the scrolling movement down. It's why I eventually uninstalled the software because I just hated not being able to easily scroll down. Also, whenever the mouse hit the wrong part of the top right side of the email compose screen, there would be a popup that came up and blocked the screen. I frequently had to stop and click it to continue writing. It drove me nuts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MixMax - great value for the money

Reviewed 4 years ago

MixMax is an essential part of my everyday communication with clients, as well as follow up and mass distribution of information to them. It's a one stop shop for my needs in those regards, and I have recommended to several of my clients.

Pros

The program provides as advertised, and is very diligent in not only adding new useful features but also keeping us apprised of them.

Cons

Quite honestly, I do not have any negatives that come to mind easily. Perhaps the "sequence" function could be a bit clearer as to the process. But that's probably just nit picking.

Vendor response

Thanks for the review and for recommending us to your clients!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very satisfied

Reviewed 3 years ago

People spend a lot of time doing emails - most business goes through emails. Mixmax has helped us be more efficient and build scalable processes.

Pros

The feature we enjoy the most is being able to predict the best time send an email. This improves the response rate. Scheduling call by sharing the calendar on the body of the email is tremendous help as well. Support has also been super quick and extremely informative. They know what they are doing.

Cons

Sometimes the chrome extension for gmail does not display clicks and other metrics and one has to login to the mixmax website for a detailed view. In addition, it is not always straightforward adding special packages (e.g., custom branding).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Upgrade your e mail

Reviewed 3 years ago

With MixMax I am able to be more effective and automate my e mail to increase productivity and boost sales. I strongly recommend it!

Pros

MixMax is the best. I highly recommend it to everyone. Basically, it will make your e mails process more efficient. You can make your available free times for a call, due to Google calendar integrations. Also, it will check your grammar, spelling, remind you to follow up on lost e mails It is basically a productivity machine.

Cons

You need to pay for the full version, but the free version provides all the basic functionalities. The only con would be that reminders on un replied mails spam your inbox. Notifications could be improved there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Absolutely fantastic, really!

Reviewed 4 years ago
Pros

I can't rave about MixMax enough. We used Yesware for years and it worked great, bu MixMax really blew it out of the water. The day-to-day features we use the most are easily adding availability to emails where customers can book in one click, scheduling reminders, and the Salesforce integration. I'd say though, what we like most, is the reporting. Being able to see activity and also see when reminders are set to bounce back so you can redistribute if you have too many is super helpful. I'd highly recommend giving a trial for a spin. I don't think you'll turn back!

Cons

Two nice-to-haves would be to be able to trigger automations on data directly from salesforce and being able to have a bit more advanced user permissioning for admins.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to integrate with Gsuite

Reviewed 3 years ago

It's been a great experience since day 1. I am particularly using the templates feature of the free version which optimizes my day like a champ. I get instant notifications when people open my emails and I can easily keep track of the lead. I highly recommend this tool!

Pros

This sales/marketing tool works like a marvel when integrated with Gsuite. The control panel is very easy to use and the free version gives you a lot of very useful features.

Cons

The way they attach attachments on emails.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Product - Especially for teams

Reviewed 4 years ago

Mixmax is great for sharing templates, sending targeted bulk emails quickly and gaining insight into analytics

Pros

Great for creating templates and streamlining bulk emails I like that you can share templates with team members Integrations is nice Love the visibility into the metrics

Cons

I wish it integrated with more products. Other than that, I think it's great and very useful.

Vendor response

Thanks for the review. What products would you like to see integrated with Mixmax?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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My beloved dog Bella or Mixmax? I guess I'll go with Mixmax

Reviewed 4 years ago
Pros

Game changing time saver and enhancement for email, accessible user interface, real support and attention customers. Mixmax fills in the gaps where Gmail falls short and has proved itself to be an invaluable aid to my company's sales and management tasks.

Cons

A bit pricey, though I grudgingly admit probably worth it. Needs the addition of several features, including message deletion and mobile app support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent email tracking, One click meeting tool!

Reviewed 4 years ago

I know exactly who opens my email and when.

Pros

I love the mixmax tool. The sequence email features, the preview and tracking tools - all of it. I use mixmax daily. Not sure I could live without it honestly.

Cons

I am using the Small Business option which is the middle of the road option as I don't need to integrate with salesforce. I hate that I can't hide the mixmax branding when sending out sequence emails and calendar appointments. I am a paying customer but not compensated for branding them. I've mentioned this to customer support but they kind of blew me off. I love this tool but if someone came out with something comparable and made this slight adjustment, I'd switch.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mixmax Makes My Job Easier

Reviewed 4 years ago

I have been using Mixmax for over a year. I don't know if I would be willing to do my job without it!

Pros

I don't use all of the functionality for my role, but Templates Feature, Read Receipts, Reminders and Send Later Feature is enough for me to invest in this product. It saves me hours of work time each year and makes me look like a rock star to my clients and colleagues.

Cons

When I update my software, it occasionally kicks me out. Nothing awful that doesn't fix itself quickly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very useful for email tracking

Reviewed a year ago

Overall it's extremely useful for monitoring opens, clicks and logging comms into SFDC

Pros

I love how I'm able to track opens and monitor activity of emails. If I'm trying to track a user down and I'm concerned they've gone dark, monitoring opens is helpful

Cons

It can be confusing at times, and I'll be honest I don't set up campaigns at all. I have a book of about 75 accounts and managing that many customers with email campaigns is tough/scary.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This is a beautiful email client that allows me to wow my network every time.

Reviewed 5 years ago
Pros

I can brand everything with our colors and typefaces. The scheduling tool is amazing and the way it displays in the email is beautiful.

Cons

I don't like how many of the features are locked up in the free version, but I guess it just shows how much value they're adding for me that I want them!