Device Magic Reviews

Device Magic has streamlined our inspections and allow us to get our reports to our customers quickly with minimal back office administrative work.

I would love to be able to fill out forms that our technicians missed or need to re-submit from the back office instead of requiring a new user for this.

The flexiblity DeviceMagic provides in designing forms as well as "exporting" submissions to various other platforms is of great help to our Company!

An ability to access forms via web or on a laptop would be helpful.

Hi Jason, Thank you for the positive feedback! I'm delighted to hear how Device Magic's flexibility has allowed your team to tailor the product to your unique business needs. We look forward to helping you continue that enhanced workflow momentum! Regarding form access via the web, it looks like your current plan supports that feature. I'm having our customer success manager reach out to you shortly to chat more about how to accomplish this from your end. Best, Miranda Cheatham, Marketing Program Manager

Easy to set up and edit a form. Simple and intuitive to use in the field. Good feature set

It has had some bugs recently that have impacted end users. Need to have a better computer / browser interface to manage and view reports from the field.

Hi Chris, Thanks for sharing how Device Magic has improved survey and report completion for your subcontractors. We appreciate your feedback. We have relayed your message to our support and development teams, and are working to ensure you have the best experience possible. For specific issues, or features you'd like to see in the future, please reach out to our support team. Thanks for being a valued customer! Your Device Magic Team

Setting up users and rolling it out to mobile devices is a snap. Once the forms are set up, actually getting users up and running is a job that takes barely minutes - and while that doesn't sound like a big deal, when you're in an industry where phones get damaged or lost or where there's any turn over or new hiring, the ability to get a user up and running in literal minutes is phenomenal. (It takes more time to set up a user's E-Mail than it does to get them on Device Magic!)

Some features aren't as intuitive as I wish they were - which is weird, considering how much of the software *is* intuitive.

Michael, Thank you for taking the time to share how positive your experience has been with Device Magic! We're delighted to hear how quickly you've been able to get your users up and running as well as implement your forms. Our developers make updates to the product based on feedback from customers like you. Please do let us know any specific feedback you might have on a certain feature so we may explore that a bit more, together. We appreciate your thorough, thoughtful review and look forward to our continued partnership! Miranda Cheatham, Marketing Program Manager

We had some critical needs, tested several data capture apps all of them have good form creation features and data types. Same as Device Magic has all that basic requirements. What sets apart the Device Magic from the rest. Are the automation after the data collection which removes the need of 1 or 2 workers in the office. Plus the field collection process is really fast, including the great geostamp and timestamp features under the radar. The barcode reader is extremely accurate and super fast. We were amazed by its speed. But the automation process was the critical decision breaker. From creating a pdf, to storing in database to sending emails, all automatically.

Will have to get to this question later on. All we needed was satisfied by Device Magic pretty fast. Will see in full production status, how it goes. IT has some interesting question type for the Entreprise plan a little more expensive.

Easy to use. Easy to train users. Versatile. Excellent traceability of entries.

Some of the field options require an in-depth knowledge of how they work - the on-line guidance is often not brilliant. This is a pity, because when you master them you realise what you have been missing.

Victor, We're glad to hear both you and your clients find Device Magic to be first-rate for your record keeping! We also appreciate your feedback around our online support documentation for field options. We want them to be of use to you and other customers looking to customize and automate their processes even further, so we'll take this as an opportunity to revisit and clarify some of our existing how-to guides. Thanks again for taking the time to review our solution! Miranda Cheatham, Marketing Program Manager

The offline data collection capabilities, and the variety of integrations available.

Some of the integrations are limited. It is a bit more difficult to use 'live' data as a source within the forms.

Hello, Thank you for your specific, invaluable feedback about our Live Resource options. Our developers follow the lead of your needs and allow these to pave the roadmap for future features, so this is good for us to know. It also sounds like leveraging our offline functionality has been a huge win for your field service representatives. Thanks again for sharing your wonderful review! Miranda Cheatham, Marketing Program Manager

Creating simple forms is so simple, anyone can do the basics. Because it is so customizable, we use it for all sorts of reporting. Its versatility is the key to this app.

Google "Live" resources. In the ~2 years we have been using this feature they have never consistently updated. At its best it took almost a full day to see the changes and most of the time I cannot even force a sync. Customer service has tried helping multiple times. I do not like that you cannot edit something after its been sent (and it save in the system). I wish we could fill out forms on the computer.

I really like the fact that the role of administrator is very easy to operate and edit, from the forms and catalogs that are added to the selection components.

I do not like that it does not support different languages, only English, and that is very limiting for users who do not master it. And I do not like at all that it is not possible to edit the data once it was sent to the server. I think that for the price that is being paid annually, the application should have that option.

Hi Sofia, We greatly appreciate your honest feedback. I've passed your list of features you'd like to see to our development team.

I love the user interface for creating our own forms. We've created an incredibly complex form, where only certain sections even show based on the answers to previous questions. The interface on the field collection time is great too, and keeps getting better.

We would like the ability to add multiple images at the same time, instead of one at a time. We have to go outside the app to the google drive app to do this. They tell me it's on their roadmap however. Also the user interface for dispatching app is functional, but difficult to use versus the form building tools. Presumably improving the is on the road map as well.

Hi there, We're so glad to hear that our form builder is working great for you. Yes, we are in the early stages of creating a multiple image question type and updating our interface throughout the dashboard. Be sure to check our monthly newsletters for updates of new product releases, timeframes, and access to beta features!

We fill in a lot of information for checking ratings of vehicles in excel and then send the information to device magic so that we don't run the risk of making mistakes because we are doing the same thing over and over. I can also get my clients to sign up for a free account and add me as the email recipient so the data always comes in the same format.

The vba content in the help is very limited so for someone like myself who is self taught it can be a challenge.

Hi Dan, I loved reading how Device Magic has simplified your time spent on checklists while eliminating any duplicate entries. We appreciate your feedback around our expressions and formulas in the help center. We're constantly working on these documents to ensure they're reflected in a way that's simple and easy to digest for any user. If you're ever unsure of any content from our help documentation, you can always chat with our support team about any questions in the future. Thanks for allowing us the opportunity to improve!

Very easy to configure new forms, adapt existing forms for new uses. Very easy to streamline workflows for capturing data from mobile users

Some of the best features require an enterprise license, this is worth the money but would be better if there was a lower tier with some of them included.

Peter, Thank you so much for your glowing review of the Device Magic platform! We're absolutely thrilled to hear about your experience and that you've found our software to be the best in class for capturing data remotely. I'm looking forward to sharing this with the rest of the team!

The biggest pro is not having to type anything more than once. It really cuts all the duplication of effort down to none. Just get the piece of information and input it in the app once and it will go on all the forms that need that information. Our output is 20+ pages with repeat groups, LOADS of conditional logic, signatures, dates, picture input, reference photo integrations and more.

I would like to be able to re-order items / groups on my own. I am unable to as to not "break" the coding and cause things to not link correctly.

Great user friendly product but needs better reporting on the backend. Also has good customer support.

Way overpriced already and now you are raising the price. We will start looking for alternatives. Also needs alerts and reporting improved.

Hi Jeff, We understand the frustrations of price increases, but we are developing new features and a better, fast and more efficient product to make us more valuable to our customers and separate us from the alternatives. The good news is we are in the process of developing a reporting and analytics tool. We will have a beta ready for testing in the next few weeks if you are interested in giving that a try, feel free to reach out to our support team.

Power and flexibility in form design and functionality. Form Submission Distribution to backend databases and email notifications is excellent. Speed and reliability. Tech support always very responsive.

Only the licensing model. We have some devices that we only need to use a few times per year to submit data but need to pay for full license for every device.

Hi Starr, Thank you for the wonderful review. We are glad to hear we are improving your speed and reliability. As for our licensing, we've recently made changes to our plan structure. Be sure to check in with us to see if there is a new plan that works better for you and your organization. Thanks for being a valued customer! Your Device Magic Team

Easy to use tables as a database to enhance the form. The form editor is easy to use.

So far there was nothing I couldn't do with this tool.

Claudio, Thanks for taking the time to review the Device Magic platform! We're thrilled you've found the form builder to be everything you need for your team to excel in their job. Thank you again for recommending us and especially for highlighting your positive experience with our support team! Miranda Cheatham, Marketing Program Manager

Flexibility of the program and the power of the program.

Per device pricing. Desktop Forms is a separate item. Form access without change causes a version number change and data is then recorded in a new tab.

Steve, Thank you for taking the time to share your thoughts about Device Magic. We're thrilled to hear your experience has been a good one and that our product is supporting your team's needs. We sincerely appreciate your partnership and look forward to growing with you! Miranda Cheatham, Marketing Program Manager

Easy to use and setup. It opened the doors to fast and easy data collection from workers in the field that only use a tablet or phone for their jobs. Help adoption rate of other software.

Not fully developed with Salesforce. Multi select list do not work with Salesforce. Objects that have a one-to-many relationship (i.e. Subforms/Repeat Group do not work with sales force. For example I create a new account and have a Subform/Repeat Groups for contacts. Because it's only a one direction connection. The related data or sub data will not be created or connected to their parent.

Hi Greg, Thank you for your glowing review of Device Magic. I'm thrilled to hear that among the benefits of using our software you've cultivated even stronger adoption of additional software. Our developer team is currently working on refining our Salesforce integration to meet the needs of our users as you've described. We appreciate the specific feedback to help our product grow! Best, Miranda

The versatility of the product. It can be tailored to almost any operational processes and has been extremely easy to implemnt into our current process

There are a few higher level capabilities that dont exist. Nothing that impedes work but could make it faster. However Device Magic are happy to listen to recommendations and take on board suggestions

Ben, Thank you very much for the time you took to review our application. We appreciate your willingness to recommend Device Magic! It is good to hear that your experience has been useful and painless. As you mentioned, we are always willing to take recommendations and feedback from our customers and apply them into our product. We look forward to continue working with you and your company while we aim to enhance your experience with Device Magic even further. Elliot Parrish, Digital Marketing Manager

We used Device Magic for signing forms and contracts in the field in Kenya. For auditing purposes on loans we needed signatures, photos and GPS coordinates. Only Device magic can do this

You have to pay for each additional user which costs and can add up. Naming the app Forms and the company Device Magic confused our staff sometimes, too.

The best feature about the software is that you can have multiple submission data stores, which gives great flexibility for storing data as well as interpreting the submitted information. The mobile app has a great interface and is very useful in the field .

I least liked about the software was that pricing went up after the initial offer. I do understand that new features and updates were given commensurate with the price increase.

Hi there, Thank you for the great feedback! We understand the frustrations of price increases, but we are developing new features and a better, fast and more efficient product to make us more valuable to our customers and separate us from the alternatives.

Reliable application, comprehensive Dashboard function to develop new Forms. Working for IOS and Android. Good direct customer support, small team, direct involvement. Good FAQ and support pages. Ongoing development, frequent improvements are released.

Pricing Scheme doesn't allow for a free admin user test account, should be nice to have one, especially for small user base. Web Form interface was announced but never delivered.

It is stylish, modern and reliable. I am pleased with the customisation of the app and including the company's logo.

I think the system works very well. Sometimes the GPS can be slightly off but it is still reliable.

Hi Eden, We're so glad to hear you are loving the new app interface. We've been hard at work making our product the best it can be.

I like how easy it is to use the software. I can explain it in a very simple form to any of the employees using the program.

It would be more efficient if there was a simple way to reformat a form in order to make the necessary changes that are needed.

Super easy to get up and running. Easy to make modifications on the fly. Fast customer service response.

Dispatch and computer entry only available at higher subscription $$

Brian, Thanks so much for your review of the Device Magic platform and for highlighting your experience with our customer support team! We're glad to hear implementation and usage has been a breeze for you and your team. Looking forward to our continued partnership! Miranda Cheatham, Marketing Program Manager