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Nextiva Logo

AI-enabled solution to streamline business communication

Last updated: February 2025

Nextiva Pricing (2025)

Pricing plans

Pricing details:

Free plan
Subscription
Free trial

Digital

25

/user

Per month

Features included:

  • Competitive monitoring
  • Messaging apps
  • Social media channels
  • Review Management
  • Digital Service Helpdesk
  • Unified digital user Inbox
  • SOC 2 compliance
  • Reporting

Core

36

/user

Per month

Features included:

  • Inbound & Outbound Voice
  • Business SMS
  • Video meetings
  • Screenshare & file share
  • Call routing
  • Voicemail with AI transcription
  • Mobile app for voice & SMS
  • Team chat

Engage

50

/user

Per month

Features included:

  • Customer-to-team SMS Messaging
  • Toll-free number & minutes
  • Advanced reporting
  • MS Teams integration
  • Web chat: Live & bot
  • Digital Fax
  • Dashboards
  • Voice analytics

Essential

129

/user

Per month

Features included:

  • Inbound / outbound channels
  • Full workflow engine for journey orchestration
  • Workflow automations and APIs
  • Transcription and summarization
  • Customizable intelligent and skills-based routing
  • One channel (Voice or digital)
  • List and campaign management
  • Quarterback, progressive, predictive dialing

Professional

159

/user

Per month

Features included:

  • Full customer journey context & history
  • Omnichannel (voice, sms, chat, email, social, messaging, webform)
  • Advanced Al bots to guide journeys
  • Real-time supervisor support
  • Secure payment agent assist (PCI-DSS)
  • Single screen recording
  • Geographic disaster recovery
  • Remote telephony edge server connect

Premium

199

/user

Per month

Features included:

  • Full workforce management (WFM)
  • Optimized workflows for interaction deflection
  • CX analytics for all business functions
  • AI Transcription

User opinions about Nextiva price and value

Value for money rating:

Of 131 reviews that provide robust commentary on Nextiva's price and value, 83% mention it in a positive light.

Most users consider Nextiva to offer great value for money due to its competitive pricing plans and comprehensive feature set. They appreciate that many features are included without additional charges, which is not always the case with other providers. Users think the affordable monthly payments and fixed pricing provide peace of mind, and they value the transparent pricing structure without hidden fees. Some users report significant cost savings compared to previous systems and find the service cost-effective for small businesses and startups. They also note that the product's reliability, user-friendly interface, and excellent customer support enhance its value.

However, some reviewers feel that Nextiva can be relatively more expensive than other options, especially for small businesses with tight budgets. They mention that the cost per user can be high and that certain desired features may require more expensive plans. Some users also find the pricing structure complicated and believe the service is not always the most cost-competitive in the market. Despite these concerns, many users still find the overall benefits of Nextiva to outweigh the costs.

Check .

To see what individual users think of Nextiva's cost and value, check out the review excerpts below.

“The biggest reason why I even chose a nextiva is because of the pricing options that they have along with the features of the phone service, because there are a couple services that I looked at that charge extra for a lot of the features that next Eva has included with the relatively low pricing and it is something that is definitely 100% appreciate it But this phone service helps me separate my personal and business calls on my cell phone and the best part is it makes our small company look like a multi million dollar corporation when clients call us or even if we just need to transfer them over to a different person.”
“Nextiva offers competitive pricing plans, making it a cost-effective solution for businesses looking to upgrade their communication systems.”
“One potential drawback of Nextiva is that it may be considered relatively more expensive compared to some other business communication solutions, especially for small businesses or startups with tight budgets. While Nextiva offers a comprehensive set of features and excellent customer support, the pricing can be a bit higher than some competitors, which might make it less cost-effective for businesses with limited financial resources.”

Reviewers who mentioned pricing said: