Nextiva Reviews

Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM. Their customer support has been great as well.

Took a bit of work to get it up and running from the beginning.

Hello, Jorge V. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva thus far and appreciate the feedback. Should you need anything, don't hesitate to reach out. Thank you.

Efficient communications during initial purchase. Offered solutions to fit my particular needs. Fair pricing, and no upsell. Generous discounts for hardware purchased.

So far, so good. I had a couple minor missteps during setup, but the support team was quick to help me figure it out

Unfortunately, we have not liked anything about Nextiva software.

Be sure to read the fine print and be warned – I do not recommend signing a contract with Nextiva! As a small business owner, I would highly recommend sourcing another digital phone provider that delivers reliable phone service, easy to reach tech support, plan flexibility, competitive pricing and most importantly, the option to cancel if the service does not function properly or meet your current...

Read more

Hello Christine, we appreciate you taking the time to leave a review. We're sorry to hear about the challenges you and your team faced. We want to help make this right and will have our team reach out ASAP.

The biggest reason why I even chose a nextiva is because of the pricing options that they have along with the features of the phone service, because there are a couple services that I looked at that charge extra for a lot of the features that next Eva has included with the relatively low pricing and it is something that is definitely 100% appreciate it But this phone service helps me separate my personal and business calls on my cell phone and the best part is it makes our small company look like a multi million dollar corporation when clients call us or even if we just need to transfer them over to a different person. It sounds very professional when I tell them I need to route their call to another Line

There’s not very many cons I do think if there was anything, of course I would wish there would be a slight cheaper option but for everything that you get with nextiva and their pricing options, it’s already at a great price so there’s not really a con but I think every company would like to see cheaper and cheaper options from different providers but again no con

Very Easy to set up new sites and new users. Many features

Old portal is very different from the new portal and we have to use both.

Ease of use. This system is easy to navigate. It has a lot of features. I like that I can park my call and pick it up somewhere else. You simple have to touch the button to the person you want to transfer it to rather than our old way which had multiple steps and we were always messing it up and losing the call. Set up was fast. My rep at Nextiva was amazing. I hardly had to do anything.

I haven't found anything yet that I don't like about this system. We all love it.

The support we receive whenever we have questions!

We have only ever had great experience with Nextiva.

I love that we can make changes on the phone system, unlike our previous VOIP vendor. Nextiva made things simple and easy.

Nothing. Nextiva is the best. There is not one thing wrong.

Was very easy to set up live meetings with everyone from different locations at the same time.

I have not experienced and negative feed back from others using Nextiva. Everyone seems very pleased.

Text function and easy navigation. Admin control is simple also.

support comes from 800# that has wait times. It's mostly self-taught which is good for some unless you wear many hats.

I like that Nextiva tailored their plan to our needs with regards to number of seats and international calling especially. I also like the service also includes a softphone, so that I don't have to use a separate app like I've had to in the past with other services.

Everything has been very smooth so far. I don't have any real complaints.

Ease of use to add and manage users in multiple cities and states remotely. Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone. The old Cell Phone App. (not the new one) everyone loved this App.

1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it. If it’s nonfunctional don’t try to sell me on how easy it is using it.

Nextiva doesn't just provide a service; they deliver an entire communication ecosystem. Their extensive feature set, including auto-attendants, call forwarding, and voicemail-to-email transcription, empowers businesses of all sizes. This comprehensive suite of tools has allowed my team to work efficiently, regardless of where we are located.

I have had very little issues with Nextiva.

Cannot say if they will provide good service and they ported me without notice and effectively left me with NO phone service for nearly a week! Customer "service - besides very long wait to reach every time - was hopeless and useless in response to my complaint. I expect to get their standard "sorry" response, but no satisfaction. And don't even try to reach management - put on perpetual "hold." Plan to disconnect asap and will be filing appropriate complaints with Authorities.

Have no idea. Just got and started and there will be NO service for week, putting me out of business for that time. Terrible.

Hello, Paul. Thank you so much for taking the time to leave us your review. We are sorry to hear about your experience with our services and would love to connect and assist. A ticket has been created on your behalf, and one of our managers will reach out to you shortly to address your feedback. Thank you.

We do get good connection to the US numbers even with some of our agents being located in EU. We also didn't have many migration issues from a legacy expensive phone service providers. We migrated our 2 1-800 numbers without a problem. However we did get an issue with receiving SMS messages which was quickly fixed by support.

The new NextivaONE app is somewhat slower to the older version. Hope they can fix it soon.

The features most impactful to our business would be the desktop and mobility app. We are not always in the office so being able to conduct business calls from our computers or smart phone as if we were in the office allows us to grow our business without having to physically be there.

The transcription is great but doesn't always capture the voicemail correctly.

From the initial setup to ongoing usage, Nextiva has consistently demonstrated remarkable ease of use. The intuitive interface guides users through every step, making it effortless to navigate and manage call settings, voicemail options, and even advanced features like call forwarding and auto-attendant. Phone Routing and Auto-Attendant Nextiva's phone routing capabilities are nothing short of exceptional. The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention. Additionally, the auto-attendant feature is a game-changer, greeting callers with a professional touch and directing them appropriately, even during off-hours.

While Nextiva VoIP excels in many areas, it could benefit from a wider range of integration options. This would enhance its compatibility with existing business systems and streamline workflows. For instance, integrating with popular CRM platforms would allow for seamless data exchange, saving time and effort. Additionally, integration with productivity tools like Slack or Microsoft Teams would foster collaboration and improve overall operational efficiency. Expanding its integration capabilities would undoubtedly make Nextiva VoIP an even more compelling solution for businesses seeking a versatile and interconnected communication platform.

When we reached out to Nextiva, we weren’t entirely sure what level of solutions we were after. We knew our phone system needed an upgrade as it was very old and starting to get unreliable, but we weren’t convinced of the benefits of a CRM system instead of the manual customer service work flows we were using. I felt like the team at Nextiva really took the time to understand our business and help...

Read more

Implementation, while reasonably straightforward, was still quite a lot of work for our business and we underestimated how much effort it would be to get our staff to adapt. We had to train them on how to use new phones (all staff), and (for our customer service team) the new CRM system. There was plenty of support from Nextiva, but our customer service staff found it a struggle to balance the training...

Read more

I am not the biggest Nextiva fan, however their call monitoring, call recording and analytics are helpful to managing our call center and ensuring quality service. Their support team is very knowledgeable, polite and supportive but it can take a lot of time to troubleshoot and resolve issues sometimes.

It is cumbersome to navigate and administer and often requires intervention from the Nextiva Support team. Configuration is not for easy for those not experienced in VOIP configuration. Changes are slow to update, and there are settings only Nextiva Support can correct which can be frustrating if you need to resolve an issue quickly and are at the mercy of their hold times. Configuration settings are layered by location, call flow (group), team and user so it can be tricky to track down an issue if you don't understand that. Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Hello, Michelle. Thank you for taking the time to leave us your review. We appreciate your feedback, and if there's anything we can do for you, please feel free to email us at reviews@nextiva.com and we'll make sure to have someone on our team follow up with you ASAP. Thank you!

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal...

Read more

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

One of the standout attributes of Nextiva is the exceptional call quality it consistently delivers. The crystal-clear communication has had a profound impact on my daily operations, contributing significantly to the overall efficiency of my business interactions. The added convenience of having both phone and desktop applications at my disposal has streamlined my daily tasks, affording me greater ease and productivity in my professional endeavors.

Fortunately, my experience with Nextiva has been quite positive. While the initial sales process was seamless, the onboarding phase presented some challenges. However, I shared my feedback with Nextiva, and they have been highly responsive in addressing our concerns.

Support is amazing! Everyone is friendly, helpful, there's no transferring around or long hold times. I have yet to have a bad support experience with Nextiva.

While it's a common practice in many telecom service offerings, once you make a purchase you are locked in for term. There's no option for turning down services if your company downsizes to save on expenses

I love the management features. I use it every morning to see who's available and ready to take calls and also who got the most calls every day and what type of calls they made.

We had a few internet issues on our end that really made it hard to use Nextiva for a week but we always knew their systems were operational but other than that no issues whatsoever.

So impressed with the way that the Nextiva team handled our launch. They really were with us every step of the way and made sure we had the resources and were able to make it a success. They walk the talk and it shows in the quality and design of the tools, as well as with the people and how they treat their customers. With tech vendors there are a lot of arrogant people that talk down to their clients,...

Read more

None. Nextiva have a reliable and cost-friendly service and they meet our particular communications needs.

The combination of features and various integrations has made Nextiva a foundational pillar of our office. The service's reliability has been top-notch, and above all else the support team gets my highest honors. In my position I work with endless support teams, so many of which don't even seem to know the products/services they're supposed to support. Yet Nextiva's support team shocks me time and time again with how knowledgeable they are not only with their own product, but also products they integrate with.

Up until recently the desktop and mobile apps have been very lackluster, especially in comparison to the robust assortment of features offered by the platform itself. Recently though that has been improving extremely fast, and I have no doubt by the end of the year I'll have no Cons left to list.