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ON24 Logo

ON24

THE ONLY WEBINAR PLATFORM BUILT WITH MARKETERS IN MIND

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(4)

ON24 Reviews

Overall rating

4.3

/5

219

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.14/10

Reviews by rating

Pros and cons

Our ON24 team has provided exceptional support. We've had a great experience and have had great success with our webinar program.
Our account manager and CSm are very responsive and helpful. The entire corporate team is great, engaging, and helpful.
End users appreciate how easy it is to view webinars and customize the widgets. Excellent customer service and the express monitors are always friendly and helpful.
Sometimes the slide gets uploaded wrongly / missing slides after uploaded.
Predatory sales tactics, poor customer service and outdated platform.
Creating chapters sometimes points to the wrong timestamp. Uploading slides with animation - not supporting all PowerPoint animations - get's stuck sometimes.
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219 reviews

Recommended

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Lauren N.

Events Coordinator

Computer Software, 11-50 employees

Review source

Overall Rating

It does the job, but not without its problems.

Reviewed a year ago

Transcript

Lauren N.: My name is Lauren. I'm an events marketing manager. I would rate ON24 as a four, and for more...

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Bernard G.

Consultant

Telecommunications, 1-10 employees

Review source

Overall Rating

Fantastic webinar platform!

Reviewed a year ago

Transcript

Bernard G.: Hi, I'm Bernard, cloud consultant and I rate the ON24 service a solid five out of five. For...

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Kristen D.

Internet, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best webinar platform for measuring engagement

Reviewed 4 years ago
Pros

When comparing webinar platforms, One24 was above and beyond in terms of analytics. You can easily see registrants, attendees, and see their engagement (who downloaded a resource, who responded to a poll, etc). This has helped immensely for measuring and helping us drive continued engagement in our presentations. The webinar console was a big selling point too, as it can be completely customized to your brand's identity. Finally, the automated follow up emails and Marketo integration are key.

Cons

On24 is by far the most expensive webinar platform that my team encountered. However, it's reliable and worth it for my company. There are a few small things that I don't like - for example, getting signed out of the platform constantly - but overall, it works for us.

AR
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Verified reviewer

Computer Software, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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The industry standard - but will it remain that way?

Reviewed 2 years ago

I've used on24 on and off since the early 2000s. It's a tried and true platform. What I fear is that position of dominance has made them a bit comfortable and they aren't innovating as quickly as I would like to see. It will be interesting to see what happens in this industry. Several agile startups are quickly nipping at the heals of on24. It will be interesting to see if any of those companies can scale to take on this giant.

Pros

When I've invited national speakers onto webinars, they are always impressed to hear we use on24. It has name recognition and speakers are familiar with how it works. Some integrations are available (for an extra cost). The platform is fairly customizable. We are able to add certain kinds of content into the webinar that provide us with extra value.

Cons

It's a bit cumbersome. The UX is fairly dated. It's almost since this has been around so long, it's harder to updated and modernize. While it's customizable, branding options are a bit limited. You can add a logo and some customer colors, but that's about the extent of it. Building our the registration page requires entering data in multiple places. Integration with CRMs are available, but at a steeper cost.

AA
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AMY A.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use

Reviewed 4 years ago

Great platform---customizable and easy to use, as a producer, audience member, and speaker.

Pros

Easy to setup on the backend and easy to explain to clients who are presenting. There are no unnecessary steps (i.e. having to create user accounts for each speaker) which saves our team time.

Cons

Wish there was an editing tool within the platform, for editing/modifying webinars for on-demand (and also for simu-live presentations). Having to use an outside editor to edit the sound, and then readjust the slide timings, is very time consuming---and leaves room for error. Also, the chat support function is very handy but wish the conversations were a) quicker and b) the support reps were able to answer questions succinctly and with confidence.

AR
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Verified reviewer

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ON24 Review - Arrow

Reviewed 4 years ago

Great experience. Love working with the ON24 team. They are very responsive when we are having issues but my only complaint is there are too many people to remember to contact for different issues our account may have. I feel like there's too many people that handle the Arrow account.

Pros

There are many features of the software and this makes it easy to customize each webinar. Functionality is great and ease of use by the users and attendees of the webinars. Love being able to customize the look and feel of your webinars and all the elements you can add.

Cons

We have had many issues with Screen Share and with attendees being about the hear or view the Live Presentations. Many times we can correct the issues that the attendees are having and most of the time it is a browser issue but there have been times that we have gotten complaints.

AR
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Verified reviewer

Financial Services, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Webinar Platform Above the Rest

Reviewed 4 years ago

We have really enjoyed used ON24 over the past few years. They also have great customer service and account service. They are willing to listen to your feedback and help with any issues you run into. Our webinars registrations and attendance has increase considerably by using this new platform.

Pros

We do over 250+ webinars a year and ON24 allows us to scale our webinar program while still making every webinar fun and interactive. They have multiple webinar types (On-Demand, SimuLive, Live) which makes planning for a large number of webinars much easier. We can use the SimuLive feature to still host webinars when we don't have any presenters available. They also have lots of "widgets" that you can add to the audiences view of the webinar that allows them to customize and click on different items during the webinars.

Cons

There is not to much that we don't like about the software. Reporting could be better and have an aggregate reporting pulling feature.

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Kristen C.

Computer Software, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Meets our Client Webinar Needs

Reviewed 4 years ago

We host webinars for both clients and prospects, and we have different needs for each. With a global team and clients, it was important that we didn't have to be up at 3AM to host a live webinar in Australia. On24 offers what some other platforms we looked at don't - Simulated Live Webinars. This has been a life saver for us to record live with our team members at a local time and then have the webinar hit live in different regions hours or days later.

Pros

Once you have your template set up On24 is very easy to clone and use for all your webinars. The best part about this software is that it lives online and not a software on your computer so you never need to worry about showing the wrong screen. Additionally, we work with a lot of external presenters and the platform is so easy to use my briefs only take about 10 minutes to walk them through.

Cons

A few little kinks: If you clone the same presentation too much, it will stop you from creating any new webinar pages. I needed to reach out to support to find this out. While I know you can use their templates, we just got in the habit of cloning and it didnt work. Also, there is not an option to have a video play within the slide you are showing. You need to upload videos separately which can make it a little clunky for viewers.

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Patricia T.

Medical Devices, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Almost 3 years and evolving with ON24

Reviewed 4 years ago

I've been growing in my role with the help of ON24. I explain: I've been developing and delivering webinars and online clases for almost 4 years but the capabilities of the platform are very good and allows me to create content and deliver with better quality and ease of use. Yes, there is a learning curve but it's easily reached once you start working with the product.

Pros

Reporting capability Self-service Multiple options to deliver and create content Customer analytics Easy to design and support Content Gateway

Cons

Flash enabled content is still around The delay in voice between presenters and audience There is no mobile app to control the content or check reports on the go

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Traci P.

Legal Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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On24 works good but can use a little help

Reviewed 4 years ago

We enjoy ON24 over other systems we have used, however we are continually looking for better quality for archives and streaming.

Pros

I love the set-up and the interface. The log in experience for the attendees is simple and streamlined.

Cons

There is a constant need to refresh and that can be very frustrating and confusing. The archive features with certain formats are archaic and low quality.

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Debbie M.

Computer & Network Security, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Robust Webinar Platform that may be too good

Reviewed 4 years ago

I never stress the day of the event. I get a good night's sleep knowing my pre-recorded session with rollover to live Q&A will be a success before it even starts.

Pros

I love the simulive feature. I use this every time because I have had bad luck with all other platforms when I do the webinar live.

Cons

It is so robust, it takes me more time than desired to train the presenters on how to pre-record. My speakers struggle with the video clip option.

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Janée N.

Human Resources, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Platform for Webinars Big and Small

Reviewed 4 years ago

I've only had excellent experience with their customer service team. They treat my events, whether they are 200 person events or 5,000 person events with equal levels of importance. When I have needed it, the white glove webinar experience has been exceptionally helpful to ensure smooth running for my higher stakes events.

Pros

The platform is easy to use and when doing a live webinar, most technical issues are user error and not related to the system, which is leaps and bounds above previous platforms I have used. The console builder is simple and easy to understand and there is a plethora of training videos to walk through most of the intricacies of the platform.

Cons

The back-end environment could use an update. The styling and the way that things are laid out is a bit antiquated but the console builder and the system is still very easy to use. The presenter platform could also use some sprucing up.

AR
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Verified reviewer

Human Resources, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Software for Webinars

Reviewed 4 years ago

Fantastic! I would absolutely recommend this product to anyone! We have never had any glitch on a live webinar - which we had using other products. The software is simple and easy to use and gets the job done well!

Pros

Ease of use! I have NEVER used a software so simple and intuitive! It's always been easy to set up, and when On24 rolls out new features, they hold webinars that instruct those on how to use it. Those webinars are helpful, but even if you can't attend - the updates are pretty simple to navigate!

Cons

Chat - those on chat ALWAYS need an Event ID# even if you're simply asking a hypothetical question. I always get an answer, just takes some unnecessary exchanges at the beginning to get there.

CV
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Christine V.

Information Technology and Services, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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On24 Review

Reviewed 4 years ago

The OnDemand feature has been extremely beneficial to us. During the busy times of the year, we could be hosting one or more session each day. OnDemand keeps it fresh, and Similive has come in handy as well.

Pros

We started using On24 this year and the support getting started was tremendous and extremely helpful. The online tutorials come in handy as we have extended our use of the On24 webinars. The reporting is a true benefit to us and used in multiple ways before and after events.

Cons

We wish there was an option to set up and event where we could allow the agents to use a microphone. We also wish the Group Chat was more useful. Since attendees don't see the other people in the room with them, group chat has come in handy to add validity to the event, however when trying to read messages in chat, it becomes troublesome. We also wish our presentation would allow animation.

GD
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Guy D.

Automotive, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The daddy of webinar software

Reviewed 4 years ago

We have used the On24 system for couple of years now and whilst it has met all of our needs with regards functionality and the ability to customise the system to our hearts content it hasn’t been with its drawbacks. On24 expect you to be a webinar streaming expert and as such we had little to no help with regards recommendations on what was the best equipment to stream our webinars with or recommend software for use compressing videos to their required file sizes. A lot of the time you had to find the info yourself on their clunky help pages (if it exists, which a lot of what I wanted didn’t). Whilst there is a lot f support from customer success managers and the like I still think a better onboarding process with regards initial setup for the total webinar noobies would be better.

Pros

Analytics, speed of setup, ability to fully customise and brand fully, engagement hub, plenty of widgets to keep customers engaged.

Cons

Speed navigating some of the setup menus, delay to live stream 30 secs. Lack of help with initial equipment recommendations and setup. Clunky help systems force a lot of reading no real on boarding process.

MK
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Miranda K.

Telecommunications, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SimuLive WhiteBoard Experience

Reviewed 3 years ago

Overall, I prefer this tool for presentations and training but have to use Zoom for users on low-bandwidth or mobile connections.

Pros

How much do you love your whiteboard? I use mine for organizing information and presenting it to those who collaborate with me in my office - and that's also how I use On24. Unlike other "single-content" webinar experiences, On24 lets me design a wall of information to present the full story of a project to my collaborators or prospects all at once. I love that the Simulive replays let me set up my polls, presentation, video, and downloads, feeds, etc all on one screen, so that I can schedule pre-recorded presentations where attendees can "discover" my content and have a rich, interactive, all-hands-on-deck experience.

Cons

Previously, most of our prospects and collaborators are working in corporate offices with great internet bandwidth. Recently, as more people have transitioned to work from home due to the Coronavirus, we are finding that those with lower-bandwidth connections are experiencing choppiness or freezing.

TS
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Tracy S.

Publishing, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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On24

Reviewed 4 years ago

We needed a platform that allowed easy access to recordings. This is ON24's #1 benefit. Also there is great capacity for storage of old webcasts that we occasionally use.

Pros

I love that the live webcasts we do become easily accessible recordings. Automatically. Without have to remember to press the RECORD button.

Cons

I don't like the small slides at the top of the producer interface. They are so small that for me and for most of my presenters they are useless. I'd also like to have the ability to create on-demand recordings with video of the speaker.

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Margot O.

E-Learning, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product!

Reviewed 4 years ago

I've been very pleased with my experience working with ON24. They have great customer service and are very responsive to our needs. They are consistently making improvements and educating their customers on ways to enhance their webinars.

Pros

ON24 is an intuitive platform that delivers high quality webinars to our audience. As someone who is not super tech savvy, I have been able to perform well in my role as Webinar Producer. The enhancements made to the audio options on the platform have been great over the last year.

Cons

The phone bridge is still not the best quality, but that is possibly a result of our company phones. While we refrain from using the phone bridge when possible, the improved presenter bridge, that allows for PC Mic use is great! It is also important to note that Internet Explorer is not compatible with this product. This is a struggle for some of our audience members, although we post in several places the need to use Chrome or Firefox.

LD
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Leticia D.

Financial Services, 1,001-5,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ON24 rocks!

Reviewed 4 years ago

We have speakers from all over the world and the biggest problem we've been able to solve is to host webinars with our speakers from everywhere --together! The flexibility allows us to record the webinar at different times and still give the audience a seamless experience!

Pros

The flexibility of recording a webinar with multiple speakers in different places and at different times!!!

Cons

the initial dashboard / filtering of all the webinars.

AE
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Alyssa E.

Medical Devices, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ON24 Review

Reviewed 4 years ago

We've introduced ON24 as our primary channel for large field-facing webinars as a substitute for other channels that were not meeting our sales communication needs. Overall, we've had a great experience with the user-friendly admin platform, easy navigation from an audience perspective, and excellent customer support (especially during live events).

Pros

Browser-based platform, interactive features to boost audience engagement, ability to mute audience audio, email notifications, on-demand & multiple event-type options, and Analytics Dashboard! These features have been extremely beneficial in communicating to/training our Target Audience (Sales team).

Cons

Mobile view, finicky Console Builder, accessing PMXD from mobile devices. Our audience (almost 5,000 sales team members) rely on mobile-friendly viewing, which is currently limited. Additional suggestions: - Enable ability to group hide slides in PMXD Storyboard - Enable ability to enlarge storyboard thumbnails (ex. zoom bar)

AR
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Verified reviewer

Hospital & Health Care, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Decent Platform

Reviewed 4 years ago

We are decreasing the amount of webinars we are doing because our team doesn't have the bandwidth to write scripts, create slides, present or pre-record, etc. We are going to be relying on many more on-demand webinars in 2019 to continue providing content, but not having to dedicate the time and resources we don't have. On24 provides everything we need for now, so we will continue to stick with this platform.

Pros

-Ability to pre-record webinars -Easy-to-access and understand reporting -Can have registration pages with multiple events -Automated emails (that are HTML so they can be customized if necessary) -Webinar console is very customizable

Cons

-Various issues with pre-recorded webinars -Inability to have attendees dial in -Attendees on every single webinar we've ever held have had audio/video issues (not every single attendee, but at least one on each webinar - it works most of the time if they refresh their screen, but it's not a great user experience) -Registration page can be customized, but only slightly -The customer service department is extremely responsive, but they have never actually been able to help with any emergency issues we've had

KH
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Kara H.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ON24 Review

Reviewed 4 years ago

Our team uses ON24 for our education webcasts, I typically host 1-5 webcasts a week and am constantly creating new ones.

Pros

I like how ON24 updates in real time. For example, in the console builder, I can update speaker details, slides, and add widgets and have the attendee view update immediately.

Cons

Making a webcast series isn't so easy or laid out in an obvious place. Updating our registration emails happens frequently, so having a new feature to applying changes to certain webcasts would be helpful.

AR
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Verified reviewer

Medical Devices, 201-500 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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They tried to be accommodating, but in the end it just never worked

Reviewed 6 years ago
Pros

They were always available to us, and when we had a webinar, they were there on the phone trying to support us, so kudos for trying.

Cons

We hosted a total of six webinars for them, and each one had a technical issue. And we get it, our firewall might have made things a little more difficult. But even with them trying to help us at every turn, our whole department was stressed out on webinar days, knowing that chances were high that something would go wrong. And something ALWAYS went wrong: sound not working, video feeds cutting out...

BF
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Braeden F.

Human Resources, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer from Paycom

Reviewed 4 years ago

I am generating leads, providing a good experience, and raising our revenue.

Pros

The ease of use to produce a webinar is incredible. I did not know much about webinars when I got started, and this platform made it easy for me to create and access what I needed to know quickly. It provides a good customer/attendee experience and I wouldn't use anyone else.

Cons

Honestly, the one thing I get frustrated about is how long it can take to upload our slides or files.

RC
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Renata C.

Financial Services, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ON24 takes webinars to another level no other company is on

Reviewed 4 years ago

It's been great, I just wish I could double the size of my team becuase with a very small webinar team, I feel like we are only scratching the surface.

Pros

ON24 has countless features, options for customization, branding, tracking, CRM integration, content gateway, great audience experience, etc. we could go on and on!

Cons

the more robust the software, the more can go wrong. If the webinars are not set up perfectly, the webinar will not run smoothly. You can not make changes on the fly (if you set the webinar up with no screenshare, you cannot change your mind on the live webinar) if you need to change the console, you cannot do so when the webinar starts, etc. No dial-in number as a standard offering for webinars We also wish that ON24 could be used for demos and 1-on-1 calls but the audience lag doesn't allow for that.

KD
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Karen D.

E-Learning, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love this Software

Reviewed 4 years ago

The support team is incredible when you have an issue that you can't solve yourself.

Pros

Easy to create and deliver online webinars

Cons

there isn't much that I don't like, our agency could upgrade to a higher tier and get more features, but currently we are not able to afford that.

RR
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Rogerio R.

Events Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ON24 - Best webcast platform

Reviewed 4 years ago
Pros

complete Never stops safe scalable excellent support real time reporting

Cons

pricing should include more flexibility to allow smaller project sizes