ON24 Reviews - Pros & Cons, Ratings & more

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ON24 provides digital experiences and webcasting for corporate communications and demand generation via a cloud-based SaaS application.

Our industry-leading platform helps organizations to communicate with employees, clients,
prospects and partners with measurable and greater impact.

ON24

Web-based

VP Marketing

Our ON24 team has provided exceptional support. We've had a great experience and have had great success with our webinar program.

Marketing Manager

Our account manager and CSm are very responsive and helpful. The entire corporate team is great, engaging, and helpful.

Marketing Specialist

End users appreciate how easy it is to view webinars and customize the widgets. Excellent customer service and the express monitors are always friendly and helpful.

Program, Manager - Thought Leadership

As an organization, we've increased our yearly share of webinars and now use 3 webinars per quarter. All our stakeholders who've used ON24 are very happy with the output and its ease of use.

Associate Marketing Manager, Sales Communications & Digital Engagement

Overall, we've had a great experience with the user-friendly admin platform, easy navigation from an audience perspective, and excellent customer support (especially during live events).

Programs Coordinator

But now that we know the system using the platform for our events is easy and does what we need it to do. They are upgrading the system all the time to make it better which is helpful.

Marketing Campaigns Manager

Our original sales rep was amazing and of course got a promotion because she was great and now our new sales person is always MIA. Never checks in unless it is about money.

Marketing Technology Manager

The account managers have been good with following up on our tickets and providing calls to inform and educate users about the best ways to use ON24.

Senior Marketing Manager, Digital Events

Great reporting, interactivity, and integrations into our marketing tech stack. Helpful and professional team members and lots of options for support (live chat, tickets, help center, community).

Training Specialist

I love that we can customize the console to have the look and feel we want. I also like that you can use it in many different ways - for training, marketing, making a show out of your sessions etc.

Marketing Product Manager

My KOL's love this option. Once recorded On24 software is incredibly intuitive and easy to use, and the analytics we get post the live broadcast date are incredibly useful.

Technology Manager 

Sometimes the slide gets uploaded wrongly / missing slides after uploaded.

IT Manager

Predatory sales tactics, poor customer service and outdated platform.

Sales Enablemnet

Creating chapters sometimes points to the wrong timestamp. Uploading slides with animation - not supporting all PowerPoint animations - get's stuck sometimes.

Program Manager

Overall, it's a fine experience. The customer support is quick and helpful.

Lead Generation Specialist

We use this software to help our business promote helpful ways we can save our customers money and helpful tips and tricks they can use when thinking about fueling.

The platform has been made intentionally difficult and features-deprived, so they can charge customers extra for every toggle switch they turn on.

The reporting is very straightforward and the follow-up is easy. It's integrated with other platforms and has become one of our main tactics to communicate, update and educate our audiences.

Webex Suite

The problem we had was reach. We could bring in all the best instructors in the world, but we could only impact the few we could cram into our training facility. Live interaction is very important to us, so that is what kept us from just recording them and posting them online. The community interaction is a must. Because of this, we knew we needed to utilize live video with interaction capabilities, but at the same time keep it simple enough that anyone could participate. How could we make them feel like they were in the room with us?
The biggest benefit we have seen is how quickly the HVAC industry has recognized us as a training leader. Most of the major manufacturers are now looking to us to help them educate their clients


"Changing the way we train"

We have one person in our organization who manages all webinars through that the organization runs.  It was very difficult to get his time as we had plans to run more frequent webinars.  We didn't have access to reports  or even registered and attended list. we had to get that from him.

Once we moved onto ON24, there is two of us in my team who manage all of our webinars and training ourselves.  We were able to run over 50 webinars in one year and thats only part of our overall job.

Many of  the built in automation like On-Demand library, email notifications, ability to copy previous consoles, and use previous instructors BIO and photo saves us time an effort

On24 Review

Predatory sales tactics, poor customer service and outdated platform

Overall, we have a great experience with ON24.  It's an easy and user friendly system.  The reporting is very robust and helps us to really evaluate attendance and what marketing initiatives work well and which ones don't.  We have found the capabilities to be satisfactory and we've been able to execute each webinar the way we've planned.  The system is reliable and have experienced very few technical glitches.  I would highly recommend (and do) this system to others. 

Great Webinar Platform

The best webinar platform for measuring engagement

We host webinars for both clients and prospects, and we have different needs for each. With a global team and clients, it was important that we didn't have to be up at 3AM to host a live webinar in Australia. On24 offers what some other platforms we looked at don't - Simulated Live Webinars. This has been a life saver for us to record live with our team members at a local time and then have the webinar hit live in different regions hours or days later. 

Meets our Client Webinar Needs

I've been growing in my role with the help of ON24. I explain: I've been developing and delivering webinars and online clases for almost 4 years but the capabilities of the platform are very good and allows me to create content and deliver with better quality and ease of use. Yes, there is a learning curve but it's easily reached once you start working with the product. 

Almost 3 years and evolving with ON24

We enjoy ON24 over other systems we have used, however we are continually looking for better quality for archives and streaming. 

On24 works good but can use a little help

Overpriced & Poor Customer Support

I never stress the day of the event. I get a good night's sleep knowing my pre-recorded session with rollover to live Q&A will be a success before it even starts. 

Robust Webinar Platform that may be too good

I mostly really like it. The emergency support line has been very helpful when needed. The chat help line a little less so. I think it's good that more firms are using On24. It provides an additional level of comfort for attendees. It has a lot of capabilities. 

Good but can be inconsistent

It does the job, I've been able to adjust, and with typical webcasts it can be totally fine. But with anything beyond slides (and even those have problems sometimes), it can be a headache to use.

It does the job, but not without its problems.

great product, good service, friendly staff, bit pricey and definately not for all businesses due to that.

On24 is the best webinar tool if you are looking to cater todays user: mobile friendly and on-demand

Overall meets our needs, but we're always finding small details that could use improvement

The OnDemand feature has been extremely beneficial to us. During the busy times of the year, we could be hosting one or more session each day. OnDemand keeps it fresh, and Similive has come in handy as well.

It has been a big upgrade from our previous platform. 
The support has been very helpful, I realize this is a big platform that does take some customizing. After getting through the customization of the platform, and understanding the capabilities, there are a few pieces of the platform that seem outdated.

My advice would be to check in with older / lost users to see what their feedback is. Some of my team has used the platform in the past, and the qualms they had with the platform are still "features" today.

From Zoom to On24

Overall, ON24 is a great platform for planning and executing webinars for thought leadership and sales purposes. It is especially useful when it integrates seamlessly with our marketing automation platform. Would definitely recommend for both small and large organizations!

Easy, Reliable, Integrated

We needed a platform that allowed easy access to recordings.  This is ON24's #1 benefit.  Also there is great capacity for storage of old webcasts that we occasionally use.  

On24 

This tool allows us to deliver high quality webinar content while integrating with our sales and marketing tools.

ON24 Customer Review

I like how easy it is to use the webinar part of the program, but the reporting is such a challenge that it does make me want to find a better solution.

Great Viewer Experience, Sub-Par Reporting Experience

Good Company, Good Software - Always room for improvement

On24 Really Nails It

Overall, I have a great experience with ON24. I came into my position being completely new to ON24 and now I am able to use ON24 with little to no help.

Great Software

I really enjoy the platform as a whole, minus the integration with SalesForce.  As a one man team who is responsible for training our over 47,000 agents, it makes my life a whole heck of lot easier.  

On24 is great for hosting webinars

I am the admin of the system for my company and i have an overall good experience with the system. My reps provide great support and my user base really likes the system. 

Jason Winn 

Cloud Applications Consultant

Fantastic webinar platform!

Bernard G.:                                            Hi, I'm Bernard, cloud consultant and I rate the ON24 service a solid five out of five. For more information about ON24, click below.
                                                       Before using ON24, we were using Kaltura, which was a very popular service, but switched to ON24 and found that ON24 provided support for both live and semi-live type performances that absolutely worked extremely well.
                                                       The best thing about ON24 is you can do what's known as semi-live broadcasts. What that means is you can record the presentation form of the webinar in advance and then open it up for questions at the very end, giving the illusion that the entire webinar is live, even though the first part has been canned and edited and made pretty much perfect. And so the audience gets to have a viewing of a perfectly done webinar, completely edited and such, and can also participate at the end with a Q&A session. It works out extremely well, and we did that format probably 20 or 30 times. And it's terrific.
                                                       Getting started with ON24 was relatively easy, especially if you've used any type of video solution where you import and upload a PowerPoint presentation and/or videos. It definitely helps if you were to take some of their online classes to help you get started. But after a few hours of instruction, I think you'll find that the basics are very straightforward. And then some of the more advanced capabilities of importing video and other things can come along later. But generally speaking, it's a easy to use, very powerful solution that can be as powerful as you need it to be. And I found it to be very easy overall.
                                                       For anyone considering a platform for marketing purposes, I would say that you should evaluate ON24 compared to perhaps Kaltura and a few others. And see if you can come up with a mechanism for producing videos and/or webinars on a regular basis. And then basically get your audience to become familiar with what those are that will increase the number of recurring attendees month after month. So you can then take the attendees' information, including the Q&A, which you can respond to during the event and after the event, and then you can use it as your campaigns and import that into Salesforce for deeper analysis. So if you're looking for a platform that allows you do very, very compelling, professional webinars that are easily done, and you can take that information into your marketing campaigns, ON24 is a terrific solution for really generating business. And I highly recommend it.

Events Coordinator

Lauren N.:                                             My name is Lauren. I'm an events marketing manager. I would rate ON24 as a four, and for more reviews, click below.
                                                       Previously, we had used GoTo Webinar in Zoom, and they just did not have enough features for us to really get the full customization out of our webinars and get our full stretch of engagement.
                                                       We chose ON24 because of how much you could customize the platform, customize the emails that go out to our registrants and attendees, and really give a full scope of the action items that they can do while they're in the webinar, how much they can talk with our speakers, and how much that we feel like we can really share with our customer base.
                                                       I will say getting started was slightly tricky learning everything on the platform, because it was not as user-friendly as it is now. The actual presenter side of the platform has changed a huge amount just in the last couple years with the release of their new elite studio. But once now you get going with all of that, it is all pretty straightforward and they have a great support chat system and support email system as well.
                                                       I recommend, and I think they'll actually probably make you do this, set up with ON24 representative to walk you through the platform, give you a full demo, full scope, let them ask you what your initiatives are and what you're looking for in this platform so that way they can make sure they can fulfill that for you. But with all their new features and technology coming out, I have a feeling that it could work for nearly everybody, and then just make sure that it looks and feels how you want it to. But otherwise, I think that it's a good move.

ON24 Reviews (2025)

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