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ON24
5
107
4
93
3
15
2
4
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
THE ONLY WEBINAR PLATFORM BUILT WITH MARKETERS IN MIND
Table of Contents
ON24 - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ON24 overview
What is ON24?
ON24 is on a mission to redefine how organizations engage with their audiences, powering interactive, data-rich webinars and content experiences that help people connect on a more human level and make smarter business decisions. Through the ON24 Engagement Platform, marketers can create Live, On Demand and Personalized Engagement, turn it into actionable intelligence and integrate it across their operations. Informed by more than a billion engagement minutes -- including 12 million polls, 1.3 million surveys, 1.5 million conversations, and conversion of over 17 million resources -- marketers drive more revenue from ON24 Engagement than any other marketing channel.
Headquartered in San Francisco, ON24 has a wide global footprint with eight offices in key regions, including London, Munich, Singapore, Stockholm and Sydney.
Starting price
per year
Alternatives
with better value for money
Pros & Cons
Webinars
Events
Widgets
Audio and Speakers
Bugs and Issues
Recurring technical glitches
ON24’s user interface
ON24 review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.3
Ease of use
4.3
Customer support
4.3
Reviews sentiment
What do users say about ON24?
Users say ON24 is easy to use, highly customizable, and supports engaging webinars and virtual events with robust analytics and reporting. They find its interactive features, branding options, and ability to host live, simu-live, and on-demand sessions valuable for reaching diverse audiences and tracking engagement. They appreciate its seamless integration with marketing tools and the flexibility to manage events of various sizes.
Some report technical issues like audio/video glitches, browser compatibility problems, and occasional delays in support response. They feel customer support is generally responsive but sometimes inconsistent, and note that reporting tools and customization options could be more streamlined.
Select to learn more
Who uses ON24?
Based on 222 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
ON24's key features
Most critical features, based on insights from ON24 users:
All ON24 features
Features rating:
ON24 alternatives
ON24
Starting from
10000
Per year
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Webex Suite
Starting from
14.5
/user
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ON24 pricing
Value for money rating:
Starting from
10000
Per year
User opinions about ON24 price and value
Value for money rating:
To see what individual users think of ON24's price and value, check out the review snippets below.
Logan B.
owner
Logan B.
owner
ON24 integrations (8)
Integrations rated by users
We looked at 222 user reviews to identify which products are mentioned as ON24 integrations and how users feel about them.
Integration rating: 5.0 (1)
“Connects our contacts data (email lists) with the tool required to "clean" the lists. Saves time and is more data secure than exporting and importing lists.”
Daniel H.
Demand Generation Manager
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
ON24 customer support
What do users say about ON24 customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ON24 customer support.
A significant portion of users highlight ON24's responsive and helpful customer support team, including dedicated account managers.
A number of users appreciate the variety of support channels available, such as live chat, tickets, help center, and community resources.
Multiple users note that issues are resolved quickly and that support staff are knowledgeable and professional.
A minority of users mention inconsistent support quality, with some citing poor follow-through, miscommunication, or unhelpful tier 1 responses.
Support options
Training options
To see what individual users say about ON24's customer support, check out the review snippets below.
“With previous platforms, customer service and technical issues have been a problem, and ON24 has been a great help in solving that problem.”
Alberto L.
Marketing Project Coordinator
“Just be aware that you will need to learn the system yourself and expect little help from the higher ups.”
Lauren B.
Programs Coordinator
“The team would quickly show us the platform and ask if we had questions, however, since it was our first time we did not know the right questions to ask and missed a lot of good information because of it.”
Lauren B.
Programs Coordinator
