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Paycom
5
750
4
316
3
103
2
32
1
30
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The only HR and payroll software built on a single database
Table of Contents
Paycom - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Paycom overview



Based on 1231 verified user reviews
What is Paycom?
Paycom is a payroll solution offering key features such as direct deposit, online time clock, timesheet management, payroll management, W-2 preparation, and payroll reporting, among others.
Who uses Paycom?
Reviews for Paycom come from a wide variety of industries, including Hospital & Health Care (7% of reviewers), Non-Profit Organization Management (7%), and Health, Wellness and Fitness (5%). The most frequent use case for Paycom cited by reviewers is payroll (70% of reviewers).
What do users say about Paycom pricing?
Some reviewers find Paycom reasonably priced compared to larger competitors and appreciate its cost-effectiveness for small businesses. However, some users report hidden fees, expensive modules, and a complex pricing structure that reduces overall value for money.
Starting price
Pros & Cons
Payroll
Employee Management
Integrations
High and unclear pricing structure
Inefficient request handling
Cumbersome login and security
Paycom’s user interface
Paycom pros, cons and reviews insights



To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.4
Customer support
4.3
Reviews sentiment
What do users say about Paycom?
Paycom is a payroll solution offering key features such as direct deposit, online time clock, timesheet management, payroll management, W-2 preparation, and payroll reporting, among others.
Select to learn more
Who uses Paycom?
Based on 1,231 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Paycom's key features
GetApp's analysis of 120 verified user reviews collected between July 2021 and October 2024 identifies Paycom's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Paycom's Direct Deposit feature for its convenience and efficiency. They report that it saves time by eliminating the need for manual check handling and bank visits. Users find it easy to set up and modify, with the ability to direct deposits into multiple accounts. They highlight the timely and accurate processing of deposits, and the user-friendly interface that allows both employees and admins to manage information seamlessly. Some mention the environmental benefits of going paperless. Of the 53 Paycom users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.
Users report that Paycom's Online Time Clock is straightforward and easy to use. They appreciate the ability to clock in from various locations, including remotely, and the convenience of using mobile devices. Reviewers indicate that it helps prevent bottlenecks and ensures accurate time tracking. They find it beneficial for managing time punches and making adjustments. Some users note occasional technical issues, but overall, they value the capability for its simplicity and effectiveness. Of the 33 Paycom users who gave detailed accounts of their use of Online Time Clock, 97% rated this feature as important or highly important.
Reviewers highlight Paycom's Payroll Management for its accuracy and automation. They appreciate the ability to view and approve paychecks before processing, ensuring correct payments. Users find it easy to access pay stubs and manage payroll data. They report that the system simplifies payroll tasks and reduces errors. Some mention challenges with integrating other software, but overall, they find the process user-friendly and efficient, with helpful customer support. Of the 51 Paycom users who gave detailed accounts of their use of Payroll Management, 94% rated this feature as important or highly important.
Users find Paycom's Timesheet Management easy to navigate and use. They appreciate the ability to view and request changes to timesheets, manage missed punches, and track hours worked. Reviewers highlight the integration with third-party systems and the convenience of managing timesheets on mobile devices. Some users mention the need for better methods to link schedule allocations, but overall, they value the transparency and ease of use. Of the 34 Paycom users who gave detailed accounts of their use of Timesheet Management, 94% rated this feature as important or highly important.
Reviewers appreciate the comprehensive Payroll Reporting capabilities of Paycom. They highlight the variety of reports available and the ease of accessing and creating them. Users find the capability essential for legal compliance, financial record-keeping, and data analysis. They report that the mobile app enhances accessibility. Some mention the complexity of custom report creation, but overall, they value the detailed and accurate reporting for managing payroll expenses and ensuring compliance. Of the 37 Paycom users who gave detailed accounts of their use of Payroll Reporting, 92% rated this feature as important or highly important.
Users report that Paycom's W-2 Preparation is convenient and efficient. They appreciate the ability to access and download W-2 forms online, reducing the wait for mail delivery. Reviewers highlight the ease of reviewing and editing tax information, and the automatic updates to W-4 forms. They find the capability saves time and reduces the workload for the accounting department. Overall, they value the simplicity and accessibility of the W-2 preparation process. Of the 40 Paycom users who gave detailed accounts of their use of W-2 Preparation, 90% rated this feature as important or highly important.
All Paycom features
Features rating:
Paycom alternatives
Paycom integrations (2)
Integrations rated by users
We looked at 1,231 user reviews to identify which products are mentioned as Paycom integrations and how users feel about them.
Integration rating: 4.0 (9)
Integration rating: 4.0 (2)
“QuickBooks has a much better accounting package that Service Fusion does not come close to. Stick with what you are good at and don't try to be everything. If you do, you will continue to dilute your efforts at providing a good product.”
Andy B.
Operations Manager
Integration rating: 4.5 (2)
“,....................pos”
Scott B.
President
Integration rating: 1.0 (1)
Integration rating: 5.0 (1)
“The general ledger that is housed on Mulitview has to receive information from Paycom.”
Maci H.
Chief Human Resource Officer
Other top integrations
Paycom customer support
What do users say about Paycom customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Paycom customer support.
Widely noted by reviewers, Paycom offers responsive customer service with dedicated reps who are easy to reach and knowledgeable.
A significant portion of users appreciate quick resolution of issues and helpful support during onboarding and transitions.
Common user feedback highlights the professionalism and patience of customer service, making complex processes smoother.
A minority of users report slow response times, frequent rep changes, and inconsistent expertise among customer support staff.
Support options
Training options
To see what individual users say about Paycom's customer support, check out the review snippets below.
“The customer support is great and your client manager actively works to ensure you're aware of new features, how to use the system effectively, and submit support tickets when needed.”
Christie V.
HR Manager
“Their service model needs some work and some of their modules need updating, but I would consider them highly competitive in the HRIS space.”
Michael R.
VP of HR
Paycom FAQs
Paycom Software, Inc. (NYSE: PAYC) is the most automated HCM platform and the only HR and payroll software built on a unique, truly single database that automates workforce management from hire to retire. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and manual processes by delivering instant access to accurate data without requiring software navigation. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify work for employers and their employees.
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