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Plivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
API-based Voice and SMS platform for businesses of all sizes
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Plivo - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: February 2026
Plivo overview
What is Plivo?
Plivo offers a simple, quick, and scalable way to modernize customer communications.
Plivo's enterprise-grade communications platform includes a premium carrier network with connectivity in more than 190 countries, an API platform for messaging and voice calls, our visual builder PHLO, and solutions for sales and support teams. The Plivo team brings deep experience in communications and modern software to address the needs of today's businesses — quality, scale, innovation, and agility.
Key benefits of using Plivo
• Voice API facilitates the placing of phone calls to all countries with the option to buy local numbers within 55 countries, with native SIP support and SDKs for web/mobile.
• SMS API enables the sending of SMS text messages to all countries and supports two-way SMS in 19 countries plus two-way SMS Short Code within USA or Canadian territories.
• Two-way SMS phone numbers are advantageous for marketing purposes where the interaction and engagement of customers is required, enabling P2P messaging while anonymizing numbers and building recognition with contacts through a dedicated, recognized number.
•Plivo's dedicated Short Code provision facilitates the broadcast of text messages in large volumes, promising a variable base rate of transfer that starts at a default 40 per second.
Starting price
Alternatives
with better value for money
Pros & Cons
Delivery Rates
API Documentation
Performance and Speed
Customer Support
Disappointment
Server Backup
Plivo’s user interface
Plivo pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.2
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about Plivo?
I contacted this team back in early 2021 to speak with sales about signing up and to understand more about 10DLC at the time and how they were going to handle it.
Select to learn more
Who uses Plivo?
Based on 84 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Plivo's key features
Most critical features, based on insights from Plivo users:
All Plivo features
Features rating:
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Plivo pricing
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User opinions about Plivo price and value
Value for money rating:
Of 23 reviews that provide robust commentary on Plivo's price and value, 87% mention it in a positive light.
Most users consider Plivo to offer competitive and attractive pricing, especially for services in the United States, Canada, and several other countries. They appreciate the cost-effectiveness, which allows them to provide good prices to their own customers. Some users say the API is easy to use and the low cost is a major advantage. Reviewers indicate that the pricing is a significant factor in choosing Plivo over competitors. However, some users report that prices can be higher for non-US applications, making it cost-prohibitive in certain regions.
, and
To see what individual users think of Plivo's cost and value, check out the review excerpts below.
Ali P.
Founder and CEO
Brian C.
Founder, CEO
Plivo integrations (60)
Integrations rated by users
We looked at 84 user reviews to identify which products are mentioned as Plivo integrations and how users feel about them.
Integration rating: 4.0 (1)
Plivo customer support
What do users say about Plivo customer support?
Customer support rating:
We analyzed 33 verified user reviews to identify positive and negative aspects of Plivo customer support.
Widespread user sentiment highlights Plivo's customer support as responsive and attentive to resolving issues.
A significant portion of users appreciate the knowledgeable and professional support team that provides helpful guidance.
Certain users report slow response times, difficulty reaching support, and inconsistent helpfulness, especially for urgent issues.
Support options
Training options
To see what individual users say about Plivo's customer support, check out the review snippets below.
“Each time when you raise a support ticket, they will not rest until they provide an answer, even if it means they do not have a solution at the moment they will keep you updated with the position and this makes me happy.”
Nomsa M.
Customer Support
“Plivo support usually gets back within 24 hours and almost always the problem has been resolved.”
Matthew G.
Web UI Developer
“Customer support isn't very accessible, it takes 24 to 48 hours of sending emails before I was able to get someone of the phone.”
Duane K.
Information Technology
Plivo FAQs
Plivo has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does Plivo support?
Plivo supports the following languages:
English
Q. Does Plivo offer an API?
Yes, Plivo has an API available for use.
Q. What level of support does Plivo offer?
Plivo offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, 24/7 (Live rep)