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Top Rated Business Phone Systems Software with Call Routing in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Call routing directs calls to the appropriate team members or departments efficiently. It enhances customer service, supports remote work, manages out-of-office situations, and ensures clients reach the right person quickly. Our reviewers in business phone systems software rated this feature as important.

6 Best Business Phone Systems Software with Call Routing

Product
User rating
Starting price
3CX logo
4.4
(464)
350
flat rate/per year
visit website
Aircall logo
4.2
(458)
40
flat rate/per month
visit website
VoIP.ms logo
4.8
(697)
0.85
other/per month
Ooma Office logo
4.4
(248)
19.95
per user/per month
RingEX logo
4.2
(1.2K)
30
per user/per month
Nextiva logo
4.6
(914)
25
per user/per month

See other top Business Phone Systems products with call routing

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Business Phone Systems software category. They also needed to have sufficient reviews about call routing, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for call routing, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

3CX logo

3CX

Reviews Sentiment
 
 
 
1-2(18)
3-4(167)
5(279)
Key Features
Mobile Access4.5
Voice Mail4.4

User insights about the call routing feature

Reviewers indicate that 3CX's call routing is efficient and easy to use, facilitating seamless call distribution to the correct contacts. They appreciate the ability to manage call flows, including out-of-office scenarios, and the integration of ring groups. Users report that while the system is generally user-friendly, setting up conference calls can be challenging. They value the time-saving aspect of ensuring calls reach the appropriate department on the first attempt.

See related user reviews

“This function assists us greatly in managing call flows, as well as out of office/out of business hours flows and expectations. ”
AM

Andrew M.

Technical Support

“Ensuring the calls are routed to the correct person, is timesaving, as the correct department is accessed first time which is better for customer ”
SL

Simone L.

HR Manager

Starting price
350flat rate /
per year
visit website
Pros and Cons based on 464 verified reviews

Versatile PBX solutions

Unified corporate communication

Frequent technical issues

See pros and cons details
Aircall logo

Aircall

Reviews Sentiment
 
 
 
1-2(36)
3-4(173)
5(249)
Key Features
Mobile Access4.3
Voice Mail4.0

User insights about the call routing feature

Users appreciate Aircall's call routing for its ease of use and seamless operation. They find the IVR and call flow management features simple to deploy and manage. Reviewers mention the ability to program extensions for different departments and the convenience of transferring calls to external numbers. However, some users report issues with missed calls and the need for external tools for more complex routing.

See related user reviews

“We programed special extensions for each department (Sales extensions 100 - 199, Customer Service extensions 200-299, etc...) and that worked beautifully for us.”
NS

Nathalie S.

Inside Sales

“Depending on the complexity of call routing necessary, the native AirCall call routing is easy to set up an manage from the AirCall UI; everything is point and click and easily managed. More complex routing might require an external tool or development to accomplish. ”
JC

Jared C.

Business Data Analyst

Starting price
40flat rate /
per month
visit website
Pros and Cons based on 458 verified reviews

Enhanced performance tracking

Comprehensive call recording features

High costs and hidden fees

See pros and cons details
VoIP.ms logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(121)
5(571)
Key Features
Mobile Access
Voice Mail4.8

User insights about the call routing feature

Users find VoIP.ms's call routing highly flexible and customizable, allowing calls to be directed based on various criteria. They appreciate the reliability and ease of setup, with options for premium and value routing. Reviewers mention the ability to route calls to different devices and locations, ensuring they never miss important calls. They also value the straightforward administration interface and the comprehensive documentation available.

See related user reviews

“SUPER flexible, with rule based routing to different destinations (call forwarding, SIP destinations, IVRs, voice mailboxes, etc). In addition the hunt groups work excellent. Rules can be based on anything (caller ID, destination number, time of day, incoming number, etc)”
DV

Dave V.

IT Manager

“Ensuring that the calls are routed where they need to go, and the ease of setting up and maintaining call routing is an important aspect of their service offering.”
RP

Richard P.

Solutions Architect

Starting price
0.85other /
per month
Pros and Cons based on 697 verified reviews

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details
Ooma Office logo
Reviews Sentiment
 
 
 
1-2(16)
3-4(70)
5(162)
Key Features
Mobile Access4.5
Voice Mail5.0

User insights about the call routing feature

Users report that Ooma Office's call routing is easy to set up and manage, allowing calls to be directed to the right person or department. They appreciate the ability to transfer calls between offices and mobile devices, which is particularly useful for small businesses. Reviewers mention the convenience of using a virtual assistant and the system's reliability in maintaining call connectivity.

See related user reviews

“It allowed us to easily transfer calls between offices and set up contingency plans for when someone was going to be out.”
SL

Stephanie L.

Program Coordinator

“I can send calls between lines, which doesn't sound fancy, but can do it from mobile to office line, which is great!”
CD

Chris D.

Owner

Starting price
19.95per user /
per month
Pros and Cons based on 248 verified reviews

Affordable business phone solution

Responsive and helpful support

Inconsistent call management

See pros and cons details
RingEX logo
Reviews Sentiment
 
 
 
1-2(76)
3-4(494)
5(630)
Key Features
Mobile Access4.4
Voice Mail4.5

User insights about the call routing feature

Reviewers find RingEX's call routing useful for ensuring calls reach the correct person or department. They appreciate the ease of forwarding calls and the ability to manage routing with a simple interface. Users mention occasional issues with call drops and setup complexity but generally find the feature reliable and essential for remote work and customer service.
Verified reviewer profile picture

See related user reviews

“This is an essential piece of our utilization of Ring Central. Makes it easy to transfer between extensions regardless of location on the map. It also has features to forward to an "extention" to have it ring to your cell phone which has been a huge help for us. ”
HM

Haley M.

Admin & Data Assistant

“Calls are routed from office to mobile to voice mail, this helps us to stay connected with our clients and internal team all time.”
Verified reviewer profile picture

Amin L.

Digital Strategist

Starting price
30per user /
per month
Pros and Cons based on 1,200 verified reviews
Verified reviewer profile picture

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
Mobile Access4.6
Voice Mail4.8

User insights about the call routing feature

Reviewers appreciate Nextiva's call routing capabilities for their ease of setup and user-friendliness. They find it essential for directing calls to the correct person or department, especially in remote work environments. Users report that Nextiva's auto attendant and call flow features are intuitive and customizable, ensuring efficient call management. They highlight the reliability and seamless operation of call routing, which enhances customer support and internal communication.

See related user reviews

“Nextiva likely offers advanced call routing options, allowing you to efficiently direct incoming calls to the right agents or departments based on predefined rules or criteria. This ensures that customer inquiries are handled promptly and by the most qualified team members.”
MM

Marina M.

Logistics coordinator

“I love how as an account administrator I am able to create different call flow charts that route calls to different numbers on our VOIP plan and to outside numbers as well. I am able to route calls based on our business hours and holiday schedules.”
BO

Barbara O.

Controller

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details

Other Top Rated Business Phone Systems Software with Call Routing in 2026

3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

visit website
3CX is a Business Phone System offering telephony, video & live chat, in one easy-to-use integrated solution. Suitable for any business size or industry, 3CX is open-standards supporting a variety of IP phones & SIP trunk providers. Ideal for remote working, with free mobile apps for iOS & Android.

Read more about 3CX

Users also considered
CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a VoIP phone system built for modern businesses. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for mid-sized businesses. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Phone.com logo

Phone.com

Communicate Better

visit website
Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. Phone.com delivers award-winning U.S. based customer support to more than 30,000 customers across America.

Read more about Phone.com

Users also considered
SendMyCall logo

SendMyCall

(0)

The better, faster answer

visit website
SendMyCall is a business phone system for SMBs, which provides features such as advanced call forwarding, automated greetings, voicemail, conference calls, fax, and touchtone menus.

Read more about SendMyCall

Users also considered
Intulse logo

Intulse

VoIP business phone system for organizations of all sizes

visit website
Intulse is a cloud-based VoIP service designed to help organizations streamline processes for inbound and outbound communications by providing phone solutions. Key features of managed VoIP include team collaboration, call queue management, conference calling, voicemail, number porting & reporting.

Read more about Intulse

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

Category Leaders

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
Zoho Voice logo

Zoho Voice

Cloud-based business phone for SMB sales and support teams

visit website
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

Users also considered
Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Weave logo

Weave

Category Leaders

Customer communication and appointment scheduling solution

visit website
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
LiveAgent logo

TitanHQ and Redstor powered by CyberSentriq

CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Read more about LiveAgent

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
RingEX logo

RingEX - AI meets trusted communications

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Read more about DialedIn CCaaS

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is a cloud PBX business phone system, call center and CRM in one! Trusted by 12 million businesses it's available in cloud and on-premises. Inbound, outbound, SMS, multilevel IVR, call routing and more.

Read more about Bitrix24

Users also considered
800.com logo

Telephony tool for searching & activating toll-free numbers

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Read more about 800.com

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Kixie PowerCall logo
Category Leaders

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Zoom Phone logo

Cloud-based business phone system

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Read more about Zoom Phone

Users also considered
Grasshopper logo

Turn the World Into Your Office

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Read more about Grasshopper

Users also considered
Ooma Office logo

All-in-one VoIP solution for businesses of all sizes.

Ooma Office is an award-winning and affordable business VoIP solution for any size business. Pricing starts at $19.95/user/month and there are no contracts. We offer two service plans, designed to suit a variety of business needs.

Read more about Ooma Office

Users also considered

Key features for Business Phone Systems software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Mobile Access: Reviewers value mobile access for enabling communication on the go, handling business calls from personal devices, and maintaining work-life balance. 91% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users highlight voicemail features for ensuring timely responses, forwarding messages to email, and providing transcription options. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Users emphasize call center management for tracking performance, managing teams remotely, and integrating with other tools. 86% of reviewers rated this feature as important or highly important.
  • Call Transfer: Reviewers find call transfer essential for directing calls to the right person or department, with ease of use across devices. 86% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users value notifications for staying informed about missed calls, voicemails, and messages, ensuring timely responses and efficient communication. 86% of reviewers rated this feature as important or highly important.