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Top Rated Telephony Software with Call Center Management in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Call center management enables efficient call tracking, agent performance monitoring, and real-time analytics. It supports both inbound and outbound call handling, improves customer service, and allows for effective call routing and reporting. Our reviewers in telephony software rated this feature as important.

5 Best Telephony Software with Call Center Management

Product
User rating
Starting price
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Google Voice logo
4.5
(715)
10
per user/per month
Nextiva logo
4.6
(914)
25
per user/per month
RingEX logo
4.2
(1.2K)
30
per user/per month
VoIP.ms logo
4.8
(697)
0.85
other/per month

See other top Telephony products with call center management

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Telephony software category. They also needed to have sufficient reviews about call center management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for call center management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,270)
Key Features
VoIP Connection4.4
Call Routing4.5

User insights about the call center management feature

Reviewers appreciate Zendesk Suite's call center management for its comprehensive tools and features. They highlight its effectiveness in tracking customer data, managing call volumes, and providing detailed reports. Users find the call feature integrations and the ability to handle inbound and outbound calls helpful. They also value the seamless omnichannel support and the user-friendly interface.
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“The call centre is quite good because it helps to track every customer data with unique ticket number and also helps to resolve issues effectively. ”
SJ

Shivam J.

PPC Expert

“Call center management is a critical component of customer service, and Zendesk Suite provides a range of tools and features to support this aspect of the business.”
Verified reviewer profile picture

Maximiliano B.

Sales

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,066 verified reviews
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Google Voice logo
Reviews Sentiment
 
 
 
1-2(12)
3-4(241)
5(462)
Key Features
VoIP Connection4.6
Call Routing

User insights about the call center management feature

Reviewers feel that Google Voice's call center management is helpful for organizing contacts, call history, and missed calls. They appreciate the ease of managing calls and messages, as well as the ability to set up call forwarding and voice prompts. However, many users indicate that they do not use this feature, suggesting it may not be essential for all Google Voice users.

See related user reviews

“I like the Google Voice Call Center Management because it organizes my contacts, call history and missed calls. I know who left messages and the time and date. This allows me to return calls promptly.”
LT

Lee T.

Owner

“I don't require call center management, but the UI seems easy enough to be able to add and manager users, structure call forwarding, setup voice prompts/greetings, etc. ”
DN

Daniel N.

Owner

Starting price
10per user /
per month
Pros and Cons based on 715 verified reviews

Efficient call and text management

Ideal for small businesses

Seamless Google integration

Frequent spam calls

Dependence on internet connection

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
VoIP Connection4.7
Call Routing4.8

User insights about the call center management feature

Reviewers indicate that Nextiva's call center management is intuitive, powerful, and easy to use. They find it valuable for managing inbound and outbound calls, distributing call volume, and reducing customer wait times. Users appreciate the customizable dashboards and the ability to monitor and coach teams in real-time. However, some mention that the setup and onboarding process can be frustrating and time-consuming.

See related user reviews

“Prevent long customer wait times by efficiently managing call queues. Nextiva offers dynamic queue prioritization, callback options, and customizable hold music.”
MM

Marina M.

Logistics coordinator

“When providing quality support is your priority, managing the team that provides that support is vital. Nextiva provides not only an overview of my team, it also lets me drill down to the smallest details. ”
JJ

Jamie J.

Technical Support Operations Manager

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
RingEX logo
Reviews Sentiment
 
 
 
1-2(76)
3-4(494)
5(630)
Key Features
VoIP Connection4.6
Call Routing4.4

User insights about the call center management feature

Users report that RingEX's call center management is effective for tracking and logging calls, managing call quality, and handling call transfers. They appreciate the user-friendly interface and the ability to manage calls from multiple countries. However, some reviewers mention issues with call quality and the need for more user-friendly features.

See related user reviews

“RingCentral acts as my virtual call centre. I am able to communicate with my colleagues and clients who are miles away from me. I am able to forward calls to a colleague when my shift is over. ”
DA

Debora A.

VIRTUAL ASSISTANT - STAFFER

“You can easily manage your organization's calling process including number assignment, number of call tracking, call quality tracking, call duration and call recording etc.”
MJ

Mohammad J.

Executive Recruitment

Starting price
30per user /
per month
Pros and Cons based on 1,200 verified reviews

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details
VoIP.ms logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(121)
5(571)
Key Features
VoIP Connection4.8
Call Routing4.7

User insights about the call center management feature

Users report that VoIP.ms offers useful call center management features for small businesses, including easy-to-use metrics and agent management tools. They find the setup straightforward and appreciate the control it provides. However, many reviewers mention that they do not use this feature, indicating it may not be widely adopted among VoIP.ms users.

See related user reviews

“Able to use features to keep staff on task.”
CK

Chad K.

Director of IT

“One of my fav features call center management.”
EC

Everton C.

Cloud Engineer

Starting price
0.85other /
per month
Pros and Cons based on 697 verified reviews

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details

Other Top Rated Telephony Software with Call Center Management in 2026

CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a top-tier telephony system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and seamless integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
CTM logo

CTM

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Phone.com logo

Phone.com

Communicate Better

visit website
Phone.com offers a virtual PBX phone system to manage phone greetings, menus, routing, extensions, voicemail, conferencing, fax, SMS, forwarding, and much more.

Read more about Phone.com

Users also considered
DialedIn CCaaS logo

DialedIn CCaaS

Category Leaders

Cloud-based contact center solution to streamline operations

visit website
Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.

Read more about DialedIn CCaaS

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Google Voice logo
Category Leaders

Call and voicemail management

Google Voice is a phone system and call management software that integrates with your Gmail account and allows you to send voicemails to landlines, mobile and electronic numbers at a click. Google Voice is low cost and converts SMS to email as well as call logging and call screening.

Read more about Google Voice

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Benefit from comprehensive call center software functionality from inside Zendesk, Salesforce and Desk.com with the Talkdesk CTI Widget.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

Read more about Bitrix24

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Convoso logo
Category Leaders

AI virtual agent for call center automation

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

Read more about Convoso

Users also considered
Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Read more about 3CX

Users also considered
VICIdial logo

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Read more about VICIdial

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
Five9 logo

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

Users also considered

Key features for Telephony software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Reviewers emphasize the importance of VoIP for reliable, high-quality calls, flexibility in remote work, and cost-effective communication. Integration with CRMs is valued for enhanced lead management. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Users appreciate call routing for efficient distribution to appropriate agents, boosting productivity and customer satisfaction. Flexibility in setting up rules and failover options is highly valued. 89% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers highlight the importance of call monitoring for improving customer service, agent training, and performance management. Features like whisper, barge, and real-time analytics are particularly useful. 88% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find voicemail essential for capturing messages outside business hours, with features like transcriptions, email notifications, and easy access via multiple devices enhancing efficiency. 87% of reviewers rated this feature as important or highly important.
  • Call Recording: Call recording is crucial for training, quality assurance, and compliance. Users appreciate easy access to recordings, automated storage, and transcription features for improved service. 82% of reviewers rated this feature as important or highly important.