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Top Rated Telephony Software with Computer Telephony Integration in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Computer telephony integration allows managing calls directly from the computer, integrates with CRM systems for efficient customer interactions, and provides features like voicemail, call forwarding, conferencing, and easy access to call data. Our reviewers in telephony software rated this feature as important.

3 Best Telephony Software with Computer Telephony Integration

  • VoIP.ms
  • Nextiva - Highest rated for computer telephony integration
  • Zendesk Suite

See other top Telephony products with computer telephony integration

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the telephony software category. They also needed to have sufficient reviews about computer telephony integration, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for computer telephony integration based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

VoIP.ms logo
4.8
(697)

User insights about the computer telephony integration feature

Users find VoIP.ms's computer telephony integration flexible and easy to use with various softphones. They appreciate the platform's support for the SIP protocol, allowing integration with different applications like MicroSIP. Reviewers mention the convenience of using the service on work PCs and the ability to connect with PBX systems. However, some users note that VoIP.ms does not offer its own computer or mobile phone integrations, and a few have not utilized this capability yet. They value the platform's flexibility and API support.
“I rarely use this feature setup, but the service works for any standard SIP softphone. Has worked fine and flexible for me when I've used it (with MicroSIP mainly)”
DV

Dave V.

IT Manager

“VoIP.ms doesn't offer their own computer or mobile phone integrations, but they support the SIP protocol so you can use a variety of softphones.”
RP

Ryan P.

Owner

Telephony key features coverage

VoIP.ms offers 6 out of the 6 key features for Telephony software identified by reviewers:

VoIP Connection4.8
Call Routing4.7
Call Monitoring4.4
Voice Mail4.8
Call Center Management4.6
Call Recording4.8

Pros and cons based on 697 verified reviews

82% of users rated VoIP.ms 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 697 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Cons:

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details

Pricing

Starting price:$1.10 other/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

Nextiva logo
4.6
(914)

User insights about the computer telephony integration feature

Reviewers appreciate Nextiva's computer telephony integration for its ease of use and accessibility. They report being able to take calls and send texts directly from their computers, which is particularly valuable for remote work. Users find the Nextiva desktop app convenient for managing calls, messaging, and conferencing. They also highlight the clear audio quality and the ability to work without a desk phone. However, some users mention occasional issues with the app logging them out and difficulties with contact management in new versions.
“We use the Nextiva desktop app for messaging between agents, as well as conferencing callers. I exclusively use the Nextiva softphone to make and receive calls as well as monitor my voicemail. I haven't had a desk phone in years and its very handy.”
CD

Cullen D.

Quality Assurance/Accounts Payable

“Taking calls from any computer allows us to set up a remote office anywhere anytime within hours, takes away from installation costs and overhead from setting up a new office ”
ZM

Zeus M.

Chief Operations Officer

Telephony key features coverage

Nextiva offers 6 out of the 6 key features for Telephony software identified by reviewers:

VoIP Connection4.7
Call Routing4.8
Call Monitoring4.7
Voice Mail4.8
Call Center Management4.7
Call Recording4.6

Pros and cons based on 914 verified reviews

80% of users rated Nextiva 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 914 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Cons:

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

Zendesk Suite logo
4.4
(4K)

User insights about the computer telephony integration feature

Reviewers indicate that Zendesk Suite's computer telephony integration is seamless and efficient. They appreciate the automatic creation of tickets for incoming calls and the ability to make and receive calls directly from their Zendesk account. Users find it helpful to have all customer information in one place and value the integration with tools like Bloomfire and Five9. They also mention the ability to direct clients to the appropriate department and send out surveys based on calls. Some users note that the integration can be tricky and requires API use for other services.
“There are many things that I like about CTI in Zendesk. One of the things that I like the most is that it allows me to have all of my customer information in one place. This makes it easy for me to keep track of my customers and their needs. Additionally, I like that CTI in Zendesk allows me to make and receive phone calls directly from my Zendesk account. This saves me time and hassle by not having to use a separate phone system. Overall, CTI in Zendesk is a great tool that I am glad to have at my disposal.”
GK

Geoffrey K.

manager

“With this tool, we can efficiently direct our clients to the appropriate department based on their needs.”
jf

jake f.

Program support

Telephony key features coverage

Zendesk Suite offers 6 out of the 6 key features for Telephony software identified by reviewers:

VoIP Connection4.4
Call Routing4.5
Call Monitoring4.5
Voice Mail5.0
Call Center Management4.6
Call Recording4.5

Pros and cons based on 4,071 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,071 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Telephony Software with Computer Telephony Integration in 2026

Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Benefit from comprehensive call center software functionality from inside Zendesk, Salesforce and Desk.com with the Talkdesk CTI Widget.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
DialedIn CCaaS logo
Category Leaders

Cloud-based contact center solution to streamline operations

Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.

Read more about DialedIn CCaaS

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

Read more about Bitrix24

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Convoso logo
Category Leaders

AI virtual agent for call center automation

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

Read more about Convoso

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Read more about 3CX

Users also considered
Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
VICIdial logo

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Read more about VICIdial

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Five9 logo

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

Users also considered
PhoneBurner logo

Power dialer & outbound sales acceleration software for SMBs

PhoneBurner's Power Dialing platform helps inside sales teams reach up to 4x more contacts, increase live answers, manage/track leads, and streamline workflows.

Read more about PhoneBurner

Users also considered
Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
CallTools logo
Category Leaders

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!

Read more about CallTools

Users also considered
Zoom Phone logo

Cloud-based business phone system

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Read more about Zoom Phone

Users also considered
CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a top-tier telephony system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and seamless integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
XCALLY logo

Omnichannel contact center management

Let your Agents handle inbound and outbound calls through our web platform (WebRTC) or our softphone.
Supervisors can easily manage Agents, Queues, PBX Extensions, Dial plans, IVR projects and more thanks to the XCALLY user-friendly web interface, with several realtime dashboards and panels.

Read more about XCALLY

Users also considered

Key features for Telephony software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Reviewers value the VoIP connection for its high-quality voice calls, cost-effectiveness, and flexibility across different locations. It supports various integrations and ensures clear communication even with weak internet connections. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Users highlight call routing for its flexibility in directing calls based on predefined criteria, improving productivity and customer satisfaction. It effectively manages call flows, reduces wait times, and supports remote work. 89% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers appreciate call monitoring for enhancing customer service through real-time supervision, training, and performance evaluation. It offers valuable insights into call handling and helps in quality assurance. 88% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find voicemail indispensable for capturing messages outside business hours. They value features like email notifications, message transcriptions, and easy access via various devices. 87% of reviewers rated this feature as important or highly important.
  • Call Center Management: Reviewers emphasize the importance of call center management in tracking agent performance, optimizing call handling, and integrating with other tools. It improves productivity and provides comprehensive analytics. 84% of reviewers rated this feature as important or highly important.
  • Call Recording: Users find call recording essential for quality assurance, training, and legal purposes. They appreciate the clarity of recordings, ease of access, and integration with other systems for thorough analysis. 82% of reviewers rated this feature as important or highly important.