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Telephony Applications for Android

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Aircall logo
4.3
412

Phone system for support and sales teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.5
    Features
    4.1
    Customer support
    4.2
Pros and Cons from Aircall users   
avatar
avatar
+15
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
Phone.com logo
3.7
67

Communicate Better

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.5
    Ease of use
    3.7
    Features
    3.7
    Customer support
    3.6
Pros and Cons from Phone.com users   
avatar
avatar
avatar
+13
My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use.
Terrible user interface. No way to resend a fax through the dashboard.
Dont need any hardware for this system and can use it anywhere. Has built in fax and sms capability and contact management, like the online portal for sms messaging very good and quick.
When you contact customer support, there is no urgency for them to assist you and never return your phone calls or emails. This is highly unprofessional as a business.
AMAZING customer service/support. Easy configuration and sensible flow/interface.
So let this review be your warning. The low price comes with a massive.
Strong speed Subscription plans are excellent and available to everyone.
Several other clinicians in my practice have also experienced these same issues and have had to cancel their service.
I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls.
I am not sure exactly how it works with Ring Central for all our companies, which makes it hard for me to sort out my bills.
State of the art PBX was highly customizable and made our business sound like a fortune 500 company.
The buttons they use to get to your messages, calls, etc. is called "Configure" then "manage users & extensions" - how crazy is that.
It feels more sophisticated and adult than my previous software.
Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.
I like having phone.com because I am able to give clients a phone.com number that is different and distinct from my actual cellphone number.
Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all.
My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use.
Terrible user interface. No way to resend a fax through the dashboard.
Dont need any hardware for this system and can use it anywhere. Has built in fax and sms capability and contact management, like the online portal for sms messaging very good and quick.
When you contact customer support, there is no urgency for them to assist you and never return your phone calls or emails. This is highly unprofessional as a business.
AMAZING customer service/support. Easy configuration and sensible flow/interface.
So let this review be your warning. The low price comes with a massive.
Strong speed Subscription plans are excellent and available to everyone.
Several other clinicians in my practice have also experienced these same issues and have had to cancel their service.
I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls.
I am not sure exactly how it works with Ring Central for all our companies, which makes it hard for me to sort out my bills.
State of the art PBX was highly customizable and made our business sound like a fortune 500 company.
The buttons they use to get to your messages, calls, etc. is called "Configure" then "manage users & extensions" - how crazy is that.
It feels more sophisticated and adult than my previous software.
Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.
I like having phone.com because I am able to give clients a phone.com number that is different and distinct from my actual cellphone number.
Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all.
My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use.
Terrible user interface. No way to resend a fax through the dashboard.
Dont need any hardware for this system and can use it anywhere. Has built in fax and sms capability and contact management, like the online portal for sms messaging very good and quick.
When you contact customer support, there is no urgency for them to assist you and never return your phone calls or emails. This is highly unprofessional as a business.
AMAZING customer service/support. Easy configuration and sensible flow/interface.
So let this review be your warning. The low price comes with a massive.
Strong speed Subscription plans are excellent and available to everyone.
Several other clinicians in my practice have also experienced these same issues and have had to cancel their service.
I appreciate the versatility that phone.com has to offer when it comes to how you want to handle calls.
I am not sure exactly how it works with Ring Central for all our companies, which makes it hard for me to sort out my bills.
State of the art PBX was highly customizable and made our business sound like a fortune 500 company.
The buttons they use to get to your messages, calls, etc. is called "Configure" then "manage users & extensions" - how crazy is that.
It feels more sophisticated and adult than my previous software.
Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain.
I like having phone.com because I am able to give clients a phone.com number that is different and distinct from my actual cellphone number.
Although the website is very useful, it is somewhat outdated and thus difficult to navigate at first. Some settings are difficult to find and are not intuitive at all.
ULTATEL Cloud Business Phone System logo
4.7
32

ULTATEL | Phone and Teleommunication Solutions For Business

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.9
Pros and Cons from ULTATEL Cloud Business Phone System users   
avatar
+15
The customer service has been superior and the ease of use and convenience of this phone system has been great.
We loose service from time to time and have no way of communicating without the service.
Call quality and reliability are awesome. Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.
We had a problem before with customers communication being scattered around.
The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great. We mainly use the desk phones, but can easily use through our laptops if we'd like.
The soft phone drops calls alot which can be annoying.
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution.
The windows client loses connection after a while and needs to be restarted to continue working.
The customer service is excellent and the products work good for our business.
Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business.
The training and rollout were seamless. But the very best thing about Ultatel is the Customer Service.
ULTATEL was fantastic at communication and follow through during the setup and implementation.
The integration into our system was very easy to accomplish thanks to the expert team at Ultatel.
Easy install and amazing service. Any changes or needs done very quickly and efficiently.
Their customer service is always quick to answer and solve the problem. I also appreciate their willingness to customize to fit our needs.
I love all the features that are included for the price.
Great customer support and a good price point.
If I ever had an issue, their customer support would respond almost immediately, and I never had to wait. Integration into my CRM was also out of my hands as they did it for me.
The customer service has been superior and the ease of use and convenience of this phone system has been great.
We loose service from time to time and have no way of communicating without the service.
Call quality and reliability are awesome. Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.
We had a problem before with customers communication being scattered around.
The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great. We mainly use the desk phones, but can easily use through our laptops if we'd like.
The soft phone drops calls alot which can be annoying.
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution.
The windows client loses connection after a while and needs to be restarted to continue working.
The customer service is excellent and the products work good for our business.
Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business.
The training and rollout were seamless. But the very best thing about Ultatel is the Customer Service.
ULTATEL was fantastic at communication and follow through during the setup and implementation.
The integration into our system was very easy to accomplish thanks to the expert team at Ultatel.
Easy install and amazing service. Any changes or needs done very quickly and efficiently.
Their customer service is always quick to answer and solve the problem. I also appreciate their willingness to customize to fit our needs.
I love all the features that are included for the price.
Great customer support and a good price point.
If I ever had an issue, their customer support would respond almost immediately, and I never had to wait. Integration into my CRM was also out of my hands as they did it for me.
The customer service has been superior and the ease of use and convenience of this phone system has been great.
We loose service from time to time and have no way of communicating without the service.
Call quality and reliability are awesome. Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.
We had a problem before with customers communication being scattered around.
The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great. We mainly use the desk phones, but can easily use through our laptops if we'd like.
The soft phone drops calls alot which can be annoying.
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution.
The windows client loses connection after a while and needs to be restarted to continue working.
The customer service is excellent and the products work good for our business.
Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business.
The training and rollout were seamless. But the very best thing about Ultatel is the Customer Service.
ULTATEL was fantastic at communication and follow through during the setup and implementation.
The integration into our system was very easy to accomplish thanks to the expert team at Ultatel.
Easy install and amazing service. Any changes or needs done very quickly and efficiently.
Their customer service is always quick to answer and solve the problem. I also appreciate their willingness to customize to fit our needs.
I love all the features that are included for the price.
Great customer support and a good price point.
If I ever had an issue, their customer support would respond almost immediately, and I never had to wait. Integration into my CRM was also out of my hands as they did it for me.
DialMyCalls logo
4.8
51

Mass notification solution

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.6
Pros and Cons from DialMyCalls users   
avatar
avatar
avatar
+15
I love the ability to instantaneously get the important information out to everyone at the same time. OR the ability to customize lists, so that I only send information to specific people.
There's no way to print a report of those on our contact list. Although customer service is readily available there's lack here and I will explore all other avenues before contacting them.
The things we like most about this software is it ease of use, price points, and the ability to both use the app on our phones or the website on the computer to communicate with our audience.
In the section where you add a new contact, the phone number line was confusing. When you began typing the area code, several examples would pop up.
The cost is very reasonable. There seems to be good customer support available, but I never needed it because the system was so easy.
In weather situations such as bad weather cancellations, alerts can be recorded and distributed in five minutes.
The software is user friendly and very affordable, and offers integration with third parties.
I used DialMyCalls years ago and started again this year. With a push of a few buttons, I can send messages to parents to let them know that their student has missed my class.
Service was great and I was able to reach my customers quickly and efficiently.
Not to mention the price. It was very nice to see such a program that was checking all of our boxes.
As I stated in what I like best, I'm cutting down on time having to contact each individual caller and musician by sending out one broadcast message.
Having this service available whenever we need it is a blessing.
The product is easy to use and customer support is great.
The app is very good and easy to use the image gallery also.
I really enjoy how easy and quick it is to make calls and send messages to my students and their parents.
Dialmycalls made my life extremely easy when it comes to sending messages and effectively informing my church members of current and upcoming events.
I was up and running in 5 minutes and we have continued to use it. Once set up it runs on auto-pilot, thanks to the Zapier integration.
I have pre-recorded items that I use frequently so that I can just click on the message I want to send. It is easy to use and the price is reasonable.
I love the ability to instantaneously get the important information out to everyone at the same time. OR the ability to customize lists, so that I only send information to specific people.
There's no way to print a report of those on our contact list. Although customer service is readily available there's lack here and I will explore all other avenues before contacting them.
The things we like most about this software is it ease of use, price points, and the ability to both use the app on our phones or the website on the computer to communicate with our audience.
In the section where you add a new contact, the phone number line was confusing. When you began typing the area code, several examples would pop up.
The cost is very reasonable. There seems to be good customer support available, but I never needed it because the system was so easy.
In weather situations such as bad weather cancellations, alerts can be recorded and distributed in five minutes.
The software is user friendly and very affordable, and offers integration with third parties.
I used DialMyCalls years ago and started again this year. With a push of a few buttons, I can send messages to parents to let them know that their student has missed my class.
Service was great and I was able to reach my customers quickly and efficiently.
Not to mention the price. It was very nice to see such a program that was checking all of our boxes.
As I stated in what I like best, I'm cutting down on time having to contact each individual caller and musician by sending out one broadcast message.
Having this service available whenever we need it is a blessing.
The product is easy to use and customer support is great.
The app is very good and easy to use the image gallery also.
I really enjoy how easy and quick it is to make calls and send messages to my students and their parents.
Dialmycalls made my life extremely easy when it comes to sending messages and effectively informing my church members of current and upcoming events.
I was up and running in 5 minutes and we have continued to use it. Once set up it runs on auto-pilot, thanks to the Zapier integration.
I have pre-recorded items that I use frequently so that I can just click on the message I want to send. It is easy to use and the price is reasonable.
I love the ability to instantaneously get the important information out to everyone at the same time. OR the ability to customize lists, so that I only send information to specific people.
There's no way to print a report of those on our contact list. Although customer service is readily available there's lack here and I will explore all other avenues before contacting them.
The things we like most about this software is it ease of use, price points, and the ability to both use the app on our phones or the website on the computer to communicate with our audience.
In the section where you add a new contact, the phone number line was confusing. When you began typing the area code, several examples would pop up.
The cost is very reasonable. There seems to be good customer support available, but I never needed it because the system was so easy.
In weather situations such as bad weather cancellations, alerts can be recorded and distributed in five minutes.
The software is user friendly and very affordable, and offers integration with third parties.
I used DialMyCalls years ago and started again this year. With a push of a few buttons, I can send messages to parents to let them know that their student has missed my class.
Service was great and I was able to reach my customers quickly and efficiently.
Not to mention the price. It was very nice to see such a program that was checking all of our boxes.
As I stated in what I like best, I'm cutting down on time having to contact each individual caller and musician by sending out one broadcast message.
Having this service available whenever we need it is a blessing.
The product is easy to use and customer support is great.
The app is very good and easy to use the image gallery also.
I really enjoy how easy and quick it is to make calls and send messages to my students and their parents.
Dialmycalls made my life extremely easy when it comes to sending messages and effectively informing my church members of current and upcoming events.
I was up and running in 5 minutes and we have continued to use it. Once set up it runs on auto-pilot, thanks to the Zapier integration.
I have pre-recorded items that I use frequently so that I can just click on the message I want to send. It is easy to use and the price is reasonable.
Dialpad logo
4.3
516

Cloud communications system for enterprise businesses.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.1
Pros and Cons from Dialpad users   
avatar
avatar
+15
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
Talkroute logo
4.4
17

Virtual phone system for communicating with customers

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.1
    Customer support
    4.4
Pros and Cons from Talkroute users   
+11
Nothing but great things to say, easy setup, fair pricing and a better system them my phone/Internet company was able to provide.
Any interaction is rude and the "service" is lacking.
We have been using Talkroute for a few months and it has been awesome.
The set up for the phone lines is unnecessarily confusing.
Talkroute uses traditional PSTN (public switched telephone network) call forwarding and every call has been reliable with perfect quality. Never going back to VOIP.
I dislike that the voicemail box gets full very quickly.
I love having the ability to use our smartphones with this service without having to use data to receive calls.
When the calls ring in the ringtime gets a little long. That maybe user error on out part.
I was new to this type of service so I worked with the support staff to get it set up the way I needed it. They were very helpful and friendly.
Talkroute is well priced and has good customer service.
The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.
Overall this has made my job much easier, tenants no longer leave messages on my personal phone.
Inexpensive and easy to use. User interface is fast and lightweight.
If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs.
Nothing but great things to say, easy setup, fair pricing and a better system them my phone/Internet company was able to provide.
Any interaction is rude and the "service" is lacking.
We have been using Talkroute for a few months and it has been awesome.
The set up for the phone lines is unnecessarily confusing.
Talkroute uses traditional PSTN (public switched telephone network) call forwarding and every call has been reliable with perfect quality. Never going back to VOIP.
I dislike that the voicemail box gets full very quickly.
I love having the ability to use our smartphones with this service without having to use data to receive calls.
When the calls ring in the ringtime gets a little long. That maybe user error on out part.
I was new to this type of service so I worked with the support staff to get it set up the way I needed it. They were very helpful and friendly.
Talkroute is well priced and has good customer service.
The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.
Overall this has made my job much easier, tenants no longer leave messages on my personal phone.
Inexpensive and easy to use. User interface is fast and lightweight.
If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs.
Nothing but great things to say, easy setup, fair pricing and a better system them my phone/Internet company was able to provide.
Any interaction is rude and the "service" is lacking.
We have been using Talkroute for a few months and it has been awesome.
The set up for the phone lines is unnecessarily confusing.
Talkroute uses traditional PSTN (public switched telephone network) call forwarding and every call has been reliable with perfect quality. Never going back to VOIP.
I dislike that the voicemail box gets full very quickly.
I love having the ability to use our smartphones with this service without having to use data to receive calls.
When the calls ring in the ringtime gets a little long. That maybe user error on out part.
I was new to this type of service so I worked with the support staff to get it set up the way I needed it. They were very helpful and friendly.
Talkroute is well priced and has good customer service.
The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.
Overall this has made my job much easier, tenants no longer leave messages on my personal phone.
Inexpensive and easy to use. User interface is fast and lightweight.
If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs.
CallTrackingMetrics logo
4.6
126

The Only All-in-One Call Tracking & Contact Center Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.6
    Customer support
    4.5
Pros and Cons from CallTrackingMetrics users   
+15
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
VirtualPBX logo
4.6
26

Trusted VoIP for any office, anywhere.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.5
    Customer support
    4.5
Pros and Cons from VirtualPBX users   
avatar
avatar
avatar
+11
Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.
She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.
Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.
Set up is quick and easy; Call quality is excellent.
I'm finding it difficult to identify something I don't like about the software.
I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.
Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.
AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support.
Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.
Easy to work with, very flexible, really nice team to work with.
The customer service I recieved was excellent.
The price cannot be beat. I am happy with the service and customer service.
Started using a VoiP system a few years ago and we've been very happy with it.
Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.
She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.
Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.
Set up is quick and easy; Call quality is excellent.
I'm finding it difficult to identify something I don't like about the software.
I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.
Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.
AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support.
Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.
Easy to work with, very flexible, really nice team to work with.
The customer service I recieved was excellent.
The price cannot be beat. I am happy with the service and customer service.
Started using a VoiP system a few years ago and we've been very happy with it.
Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.
She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.
Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.
Set up is quick and easy; Call quality is excellent.
I'm finding it difficult to identify something I don't like about the software.
I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.
Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.
AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support.
Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.
Easy to work with, very flexible, really nice team to work with.
The customer service I recieved was excellent.
The price cannot be beat. I am happy with the service and customer service.
Started using a VoiP system a few years ago and we've been very happy with it.
Zendesk Suite logo
4.4
3.8K

Service-first CRM company that builds support & sales tools

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Zendesk Suite users   
+15
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
LiveAgent logo

LiveAgent

4.7
1.5K

Great customer service starts with better help desk software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from LiveAgent users   
avatar
avatar
avatar
+15
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
Zoho Desk logo
4.5
2.1K

Superior customer service. Lasting experiences.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.5
    Customer support
    4.3
Pros and Cons from Zoho Desk users   
avatar
avatar
avatar
+15
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Nextiva logo
4.6
746

Simplifying Business Communication

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.5
Pros and Cons from Nextiva users   
avatar
avatar
avatar
+15
Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.
With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.
The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.
Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
The quality of service is unmatched. The app is super easy to use, and keeps me organized.
Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.
The sales and support team were terrific. Price was steady and the equipment they provided was solid.
Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.
I love this product and it helped save our business during the Covid-19 lockdowns.
Our phones are solid and adding Analytics was a great addition to our overall service.
I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.
I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.
Nextiva is easy to use and is a significant cost savings over the alternatives.
Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.
Price made this options a great value. The sales process was fairly quick.
Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.
Decent onboarding, good support. Overall decent, just high added fees.
Interface is okay, there are better products our there for less money and a better interface.
Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.
With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.
The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.
Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
The quality of service is unmatched. The app is super easy to use, and keeps me organized.
Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.
The sales and support team were terrific. Price was steady and the equipment they provided was solid.
Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.
I love this product and it helped save our business during the Covid-19 lockdowns.
Our phones are solid and adding Analytics was a great addition to our overall service.
I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.
I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.
Nextiva is easy to use and is a significant cost savings over the alternatives.
Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.
Price made this options a great value. The sales process was fairly quick.
Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.
Decent onboarding, good support. Overall decent, just high added fees.
Interface is okay, there are better products our there for less money and a better interface.
Overall we're happy that we purchase this camera. It is budget friendly for office like us and it give high quality video and sound.
With this phone service I get many "dead line" calls and spam calls. There is no filter I have found to prevent.
The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.
Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.
The quality of service is unmatched. The app is super easy to use, and keeps me organized.
Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.
The sales and support team were terrific. Price was steady and the equipment they provided was solid.
Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static.
I love this product and it helped save our business during the Covid-19 lockdowns.
Our phones are solid and adding Analytics was a great addition to our overall service.
I like the quick responsiveness of their "click-to-call" system that's integrated with Salesforce and the ability to chat with other members on the network through the desktop app.
I like how I have full control over all aspects of the system such as assigning numbers, forwarding, setting business hours, having multiple voicemail greetings, setting up the call flows, etc.
Nextiva is easy to use and is a significant cost savings over the alternatives.
Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.
Price made this options a great value. The sales process was fairly quick.
Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM.
Decent onboarding, good support. Overall decent, just high added fees.
Interface is okay, there are better products our there for less money and a better interface.
Talkdesk logo
4.5
722

The world's leading cloud-based contact center software.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Talkdesk users   
avatar
+15
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
RingCentral MVP logo
4.2
1.1K

RingCentral MVP - Message, Video, Phone

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.3
    Customer support
    4.0
Pros and Cons from RingCentral MVP users   
avatar
+15
I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.
I hate everything about this company at this point.
Our overall experience has been great. For the most it's been great to utilize.
Extensions and mobile phone abilities. Very reliable and great support.
The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click.
I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.
Good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.
Easy to use and customer service is always helpful. Great app for your mobile phone.
The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office.
We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.
Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral.
This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.
I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.
I hate everything about this company at this point.
Our overall experience has been great. For the most it's been great to utilize.
Extensions and mobile phone abilities. Very reliable and great support.
The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click.
I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.
Good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.
Easy to use and customer service is always helpful. Great app for your mobile phone.
The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office.
We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.
Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral.
This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.
I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.
I hate everything about this company at this point.
Our overall experience has been great. For the most it's been great to utilize.
Extensions and mobile phone abilities. Very reliable and great support.
The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click.
I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.
Good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.
Easy to use and customer service is always helpful. Great app for your mobile phone.
The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office.
We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.
Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral.
This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.
GoTo Connect logo
4.5
659

The first-ever truly unified voice and video solution.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from GoTo Connect users   
avatar
avatar
avatar
+15
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Ringover logo
4.6
378

100% cloud phone for startups and SMEs

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.6
Pros and Cons from Ringover users   
avatar
avatar
+15
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Bitrix24 logo

Bitrix24

4.2
806

100% free CRM, collaboration, and communication tool suite

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    3.9
    Features
    4.2
    Customer support
    3.9
Pros and Cons from Bitrix24 users   
avatar
avatar
avatar
+15
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
CallHippo logo
4.3
557

Cloud Based phone system for sales, support & growing teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.6
Pros and Cons from CallHippo users   
avatar
+15
Support is excellent, integrations is good with Pipedrive. Customer support is very responsive.
But Even I cancelled my account, they did not remove my credit cards and charged me. This is against all privacy law (GDPR, PDPA....) We will make a complaint to the authorities.
Overall a nice experience! like the features, clarity on dashboard(after your customer services helped me understand it better) and of course value for money.
They are pushy with discounts during 6 days. They refuse to refund after all.
It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.
I requested to cancel before the monthly charge and I was still charged. I do not feel confident in their communication because I feel that their team members have no idea what is going on.
Very quick and helpful support from Naren. Excellent communication from him.
I requested cancellation and then was auto-charged for the second month anyway. Horrible customer service.
Integration was very easy with the help of the great support team.
Good so far - support staff very eager to help and easy to chat to.
Great experience so far! very seamless when using to call my prospects for sales calls.
User friendly interface, calling features and quick support. Mr. Chandrak is very proactive to provide support and help.
A great tool with lot of features. Best part is just sign up and start using.
I liked a phone number that I can use in the future as my business grows. This service has provided me just that, a number that was easily deployable and very cost effective.
The Customer services works really good, and super fast.
Easy to use software, the voice clarity is awesome.
The best part was the customer support. They were there with me from before I bought it, all the way to set it up on my phone so I can receive calls.
The best thing with Callhippo is call system, it can easily connect even it is connected via wifi. You can also text on it quickly.
Support is excellent, integrations is good with Pipedrive. Customer support is very responsive.
But Even I cancelled my account, they did not remove my credit cards and charged me. This is against all privacy law (GDPR, PDPA....) We will make a complaint to the authorities.
Overall a nice experience! like the features, clarity on dashboard(after your customer services helped me understand it better) and of course value for money.
They are pushy with discounts during 6 days. They refuse to refund after all.
It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.
I requested to cancel before the monthly charge and I was still charged. I do not feel confident in their communication because I feel that their team members have no idea what is going on.
Very quick and helpful support from Naren. Excellent communication from him.
I requested cancellation and then was auto-charged for the second month anyway. Horrible customer service.
Integration was very easy with the help of the great support team.
Good so far - support staff very eager to help and easy to chat to.
Great experience so far! very seamless when using to call my prospects for sales calls.
User friendly interface, calling features and quick support. Mr. Chandrak is very proactive to provide support and help.
A great tool with lot of features. Best part is just sign up and start using.
I liked a phone number that I can use in the future as my business grows. This service has provided me just that, a number that was easily deployable and very cost effective.
The Customer services works really good, and super fast.
Easy to use software, the voice clarity is awesome.
The best part was the customer support. They were there with me from before I bought it, all the way to set it up on my phone so I can receive calls.
The best thing with Callhippo is call system, it can easily connect even it is connected via wifi. You can also text on it quickly.
Support is excellent, integrations is good with Pipedrive. Customer support is very responsive.
But Even I cancelled my account, they did not remove my credit cards and charged me. This is against all privacy law (GDPR, PDPA....) We will make a complaint to the authorities.
Overall a nice experience! like the features, clarity on dashboard(after your customer services helped me understand it better) and of course value for money.
They are pushy with discounts during 6 days. They refuse to refund after all.
It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.
I requested to cancel before the monthly charge and I was still charged. I do not feel confident in their communication because I feel that their team members have no idea what is going on.
Very quick and helpful support from Naren. Excellent communication from him.
I requested cancellation and then was auto-charged for the second month anyway. Horrible customer service.
Integration was very easy with the help of the great support team.
Good so far - support staff very eager to help and easy to chat to.
Great experience so far! very seamless when using to call my prospects for sales calls.
User friendly interface, calling features and quick support. Mr. Chandrak is very proactive to provide support and help.
A great tool with lot of features. Best part is just sign up and start using.
I liked a phone number that I can use in the future as my business grows. This service has provided me just that, a number that was easily deployable and very cost effective.
The Customer services works really good, and super fast.
Easy to use software, the voice clarity is awesome.
The best part was the customer support. They were there with me from before I bought it, all the way to set it up on my phone so I can receive calls.
The best thing with Callhippo is call system, it can easily connect even it is connected via wifi. You can also text on it quickly.
Textedly logo
4.6
348

Mass mobile cell phone text messaging services for SMBs

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.5
Pros and Cons from Textedly users   
avatar
avatar
avatar
+15
It's the best, cheapest, easiest way to mass text large groups of people, and it's set at SUCH a great price. I did some hunting around and this is the best product I've found.
We worry that our messages might come off as too persistent or annoying. Textedly should have some analysis of how our customers are responding.
We like the simplicity of this product, and the ease of reaching multiple customers with a standard message. The automatic text replies are very useful.
We were looking for options to notify show-goers for live music shows if their show is cancelled / postponed / delayed / moved / etc, and wanted to be able to sent notices directly to customers.
My absolute favorite part about Textedly is 1 - the price - Perfect for small businesses when it comes to an affordable way of marketing. The customer service!!! They are so friendly and so helpful.
Terrible Customer Service and Doesn't Send to At&t users.
Textedly is a useful marketing tool that is easy to use and it has nice interface. It allows companies to contact their potential buyers by text with promotions and other offers.
Hard to integrate must use other apps for POS and CRM. Customer service is non existent.
Great way of being in touch with cutomers and great marketing tool.
Great experience overall. Perfect for large organizations who aim at targeting large audiences.
I do like this concept and I see the potential. Just need to start reaping the rewards from this.
The customer support was great during my research. They promptly answered my questions, even anticipating future considerations.
Seamless integration with Slack. Customer support is really good.
You have the ability to import phone numbers and collect phone number leads relatively easily. Once you have a list of phone numbers, you have the ability to text message them.
This software is truly great for small business owners to increase product awareness.
The built in calendar is great and allows you to schedule team meetings easily. There is no cost to incoming messages.
The platform is very easy to use and understand.
It is very easy to use and we are able to send reminders and promotions to our contact lists quickly.
It's the best, cheapest, easiest way to mass text large groups of people, and it's set at SUCH a great price. I did some hunting around and this is the best product I've found.
We worry that our messages might come off as too persistent or annoying. Textedly should have some analysis of how our customers are responding.
We like the simplicity of this product, and the ease of reaching multiple customers with a standard message. The automatic text replies are very useful.
We were looking for options to notify show-goers for live music shows if their show is cancelled / postponed / delayed / moved / etc, and wanted to be able to sent notices directly to customers.
My absolute favorite part about Textedly is 1 - the price - Perfect for small businesses when it comes to an affordable way of marketing. The customer service!!! They are so friendly and so helpful.
Terrible Customer Service and Doesn't Send to At&t users.
Textedly is a useful marketing tool that is easy to use and it has nice interface. It allows companies to contact their potential buyers by text with promotions and other offers.
Hard to integrate must use other apps for POS and CRM. Customer service is non existent.
Great way of being in touch with cutomers and great marketing tool.
Great experience overall. Perfect for large organizations who aim at targeting large audiences.
I do like this concept and I see the potential. Just need to start reaping the rewards from this.
The customer support was great during my research. They promptly answered my questions, even anticipating future considerations.
Seamless integration with Slack. Customer support is really good.
You have the ability to import phone numbers and collect phone number leads relatively easily. Once you have a list of phone numbers, you have the ability to text message them.
This software is truly great for small business owners to increase product awareness.
The built in calendar is great and allows you to schedule team meetings easily. There is no cost to incoming messages.
The platform is very easy to use and understand.
It is very easy to use and we are able to send reminders and promotions to our contact lists quickly.
It's the best, cheapest, easiest way to mass text large groups of people, and it's set at SUCH a great price. I did some hunting around and this is the best product I've found.
We worry that our messages might come off as too persistent or annoying. Textedly should have some analysis of how our customers are responding.
We like the simplicity of this product, and the ease of reaching multiple customers with a standard message. The automatic text replies are very useful.
We were looking for options to notify show-goers for live music shows if their show is cancelled / postponed / delayed / moved / etc, and wanted to be able to sent notices directly to customers.
My absolute favorite part about Textedly is 1 - the price - Perfect for small businesses when it comes to an affordable way of marketing. The customer service!!! They are so friendly and so helpful.
Terrible Customer Service and Doesn't Send to At&t users.
Textedly is a useful marketing tool that is easy to use and it has nice interface. It allows companies to contact their potential buyers by text with promotions and other offers.
Hard to integrate must use other apps for POS and CRM. Customer service is non existent.
Great way of being in touch with cutomers and great marketing tool.
Great experience overall. Perfect for large organizations who aim at targeting large audiences.
I do like this concept and I see the potential. Just need to start reaping the rewards from this.
The customer support was great during my research. They promptly answered my questions, even anticipating future considerations.
Seamless integration with Slack. Customer support is really good.
You have the ability to import phone numbers and collect phone number leads relatively easily. Once you have a list of phone numbers, you have the ability to text message them.
This software is truly great for small business owners to increase product awareness.
The built in calendar is great and allows you to schedule team meetings easily. There is no cost to incoming messages.
The platform is very easy to use and understand.
It is very easy to use and we are able to send reminders and promotions to our contact lists quickly.
Kixie PowerCall logo
4.7
274

Ultra-reliable, easily-automated calling & texting for sales

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Kixie PowerCall users   
avatar
+15
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
3CX logo
4.4
405

3CX communications system. Web & mobile apps (Android, iOS)

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.1
Pros and Cons from 3CX users   
avatar
avatar
avatar
+15
The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.
The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.
Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.
It can be slow and it's closed-source, which really annoys us.
Technical support was outstanding in assisting with the troubleshooting and setup.
Errors trying to open the platform even though firewall off. Not sure the difference between the "management interface" and the "webclient.
I highly appreciate 3CX's compatibility with multiple SIP platforms and I really like the option of adding multiple profiles which can be very useful when working in multiple work environments.
It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform.
It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.
3CX was a good start for my lab's VoIP controller, it covered the bases in terms of operating physical phones, and was a great learning experience.
Great, ease of use, cost savings and mobility is the ticket in the modern world.
We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.
I like to use in windows and works wonderful with SIP Extensions without problems.
I like that this caters to be a substitute for a physical telephone within my organization. It is fast and easy to use more importantly, I could easily access it through my phone using the app.
The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable.
The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.
The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.
The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.
Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.
It can be slow and it's closed-source, which really annoys us.
Technical support was outstanding in assisting with the troubleshooting and setup.
Errors trying to open the platform even though firewall off. Not sure the difference between the "management interface" and the "webclient.
I highly appreciate 3CX's compatibility with multiple SIP platforms and I really like the option of adding multiple profiles which can be very useful when working in multiple work environments.
It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform.
It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.
3CX was a good start for my lab's VoIP controller, it covered the bases in terms of operating physical phones, and was a great learning experience.
Great, ease of use, cost savings and mobility is the ticket in the modern world.
We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.
I like to use in windows and works wonderful with SIP Extensions without problems.
I like that this caters to be a substitute for a physical telephone within my organization. It is fast and easy to use more importantly, I could easily access it through my phone using the app.
The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable.
The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.
The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.
The vendor that we bought it from spent no time training us and we had several system issues that tarnished our experience.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX.
Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.
It can be slow and it's closed-source, which really annoys us.
Technical support was outstanding in assisting with the troubleshooting and setup.
Errors trying to open the platform even though firewall off. Not sure the difference between the "management interface" and the "webclient.
I highly appreciate 3CX's compatibility with multiple SIP platforms and I really like the option of adding multiple profiles which can be very useful when working in multiple work environments.
It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform.
It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.
3CX was a good start for my lab's VoIP controller, it covered the bases in terms of operating physical phones, and was a great learning experience.
Great, ease of use, cost savings and mobility is the ticket in the modern world.
We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.
I like to use in windows and works wonderful with SIP Extensions without problems.
I like that this caters to be a substitute for a physical telephone within my organization. It is fast and easy to use more importantly, I could easily access it through my phone using the app.
The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable.
The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.
VICIdial logo
4.7
259

Open source call center software with predictive dialer

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.6
Pros and Cons from VICIdial users   
avatar
avatar
avatar
+15
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
I love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors.
There are almost too many features. You can get lost in all of the configuration settings.
If you have a competent Linux staff with some knowledge of Linux bash, PHP, MySql and Asterisk, you are good to go. Community support is fantastic.
Probably one of the problems with this app is its interface, it is very rudimentary, it seems more a tool from when the internet started, and html was the only language to design web pages.
It took time to come into but all the features are just amazing. And more important, support from community and the authors are just first class.
Another problem that it generates is with cookies, sometimes it does not connect since the browser is hung with previous cookies.
Great Software, easy to use and it FREE!, its a great software to begin with in a call center.
Features ( extra features ) are hard to install for someone who does not know programming. And one can never be sure they work.
A powerful free tool that helps us manage customer calls and generate revenue through automation. Really appreciate all the work that's gone into vicidial.
The most important feature I liked was the easy way to scale up.
VICIdial is the most popular open-source Contact Center Solution in the world and it can become a Swiss Army Knife for those who grasp the infinite possibilities of this incredible system.
Finally the web phone feature that's solved millions of issues. This is the only platform, what I need that can be implement or integrate, very impressive.
Using already familiar linux and asterisk vicidial sits on top of these already amazing technologies to bring you a fully featured call center application without limits.
This is overall the best dialer software on the market , we were about to try Five9, but when we compared.
I would recommend this software to all call centers on a budget.
Most useful feature is IVR with API and the survey feature. Report feature is very strong, nothing missed.
Quite a lot of powerful features for an open source software.
The only pros that I can say about this software is that when it worked I was able to work. I was somewhat easy to use.
Intermedia Unite logo
4.7
181

All-in-one communications & collaboration tool

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Intermedia Unite users   
avatar
+15
The product is very easy to use, I'm very pleased. The customer service is top notch when it comes to experienced agents, very courteous and knowledgeable.
Got my phone number that the other company was refusing to transport.
The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi.
As of this writing, I have no reason to switch to any other phone service.
The Rep was amazing to work with. His patience with me and calm guidance made this transition.
I truly have used this service since I started my firm. The worst thing I can think of was the early phones did not connect well to the base.
This product fits perfect for the size of our company with a good price.
Difficulty in answering calls from mobile device. Often cannot get the call and have to call back.
Like the app and ease of set up. Ability to change messages is nice.
I love so many thing about the software but my favorite is the Voicemail to email.
Great deployment team, easy to configure, fair prices and reliable.
Best platform, best interface, best customer service hands down.
Great Features, Seamless Integration, Great Customer Support.
Works excellent and the customer support is outstanding.
Easy to use and great access to assistance in case you need help.
Well worth having on my team. Best phone software out there.
Set-up was easy and painless. The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my cell is incredibly helpful.
Overall my experience using Intermedia Unite has been positive. Customer service will contact you pretty quickly if you have issues.
The product is very easy to use, I'm very pleased. The customer service is top notch when it comes to experienced agents, very courteous and knowledgeable.
Got my phone number that the other company was refusing to transport.
The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi.
As of this writing, I have no reason to switch to any other phone service.
The Rep was amazing to work with. His patience with me and calm guidance made this transition.
I truly have used this service since I started my firm. The worst thing I can think of was the early phones did not connect well to the base.
This product fits perfect for the size of our company with a good price.
Difficulty in answering calls from mobile device. Often cannot get the call and have to call back.
Like the app and ease of set up. Ability to change messages is nice.
I love so many thing about the software but my favorite is the Voicemail to email.
Great deployment team, easy to configure, fair prices and reliable.
Best platform, best interface, best customer service hands down.
Great Features, Seamless Integration, Great Customer Support.
Works excellent and the customer support is outstanding.
Easy to use and great access to assistance in case you need help.
Well worth having on my team. Best phone software out there.
Set-up was easy and painless. The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my cell is incredibly helpful.
Overall my experience using Intermedia Unite has been positive. Customer service will contact you pretty quickly if you have issues.
The product is very easy to use, I'm very pleased. The customer service is top notch when it comes to experienced agents, very courteous and knowledgeable.
Got my phone number that the other company was refusing to transport.
The Hardware Phone and Softclient have an outstanding availability and quality of service, no matter whether the user works in the office, at home or on Hotel or Airport Wifi.
As of this writing, I have no reason to switch to any other phone service.
The Rep was amazing to work with. His patience with me and calm guidance made this transition.
I truly have used this service since I started my firm. The worst thing I can think of was the early phones did not connect well to the base.
This product fits perfect for the size of our company with a good price.
Difficulty in answering calls from mobile device. Often cannot get the call and have to call back.
Like the app and ease of set up. Ability to change messages is nice.
I love so many thing about the software but my favorite is the Voicemail to email.
Great deployment team, easy to configure, fair prices and reliable.
Best platform, best interface, best customer service hands down.
Great Features, Seamless Integration, Great Customer Support.
Works excellent and the customer support is outstanding.
Easy to use and great access to assistance in case you need help.
Well worth having on my team. Best phone software out there.
Set-up was easy and painless. The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my cell is incredibly helpful.
Overall my experience using Intermedia Unite has been positive. Customer service will contact you pretty quickly if you have issues.
Grasshopper logo
4.4
338

Turn the World Into Your Office

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.4
Pros and Cons from Grasshopper users   
avatar
avatar
avatar
+15
We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.
It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago.
This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software.
Our major problem has been that twice we have had our phone number mistaken for another company. Two times, two different companies about a year apart.
This system just amazes me with it's features that keep making my job so much easier. Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing.
Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang.
Really great support and customer service and definitely ideal for small business. Call forwarding and use of extensions is awesome.
I would get calls for other members of the organization, and I have no clue how to transfer them over.
Overall Grasshoopper is a fun, potential money maker for those who like to invest and keep up with current trends in Stock.
Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company.
If you like to trade, look at StockMarkets and enjoy keeping up with what is happening with the Dow Jones, this app/program is for you.
It's easy to use and pretty reliable. We haven't had any issues and setup was easy.
I found the Grasshopper platform polished and easy to use. It was easy to setup and troubleshoot.
The idea of being able to take the calls from your phone using this app, without giving your actual phone number, and the possibility to integrate with other softwares is great.
Easy to use, convenient, and best customer service I've ever experienced.
Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated.
It's easy to use and we can have our own office number without the actual phones and subscriptions.
It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.
It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago.
This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software.
Our major problem has been that twice we have had our phone number mistaken for another company. Two times, two different companies about a year apart.
This system just amazes me with it's features that keep making my job so much easier. Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing.
Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang.
Really great support and customer service and definitely ideal for small business. Call forwarding and use of extensions is awesome.
I would get calls for other members of the organization, and I have no clue how to transfer them over.
Overall Grasshoopper is a fun, potential money maker for those who like to invest and keep up with current trends in Stock.
Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company.
If you like to trade, look at StockMarkets and enjoy keeping up with what is happening with the Dow Jones, this app/program is for you.
It's easy to use and pretty reliable. We haven't had any issues and setup was easy.
I found the Grasshopper platform polished and easy to use. It was easy to setup and troubleshoot.
The idea of being able to take the calls from your phone using this app, without giving your actual phone number, and the possibility to integrate with other softwares is great.
Easy to use, convenient, and best customer service I've ever experienced.
Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated.
It's easy to use and we can have our own office number without the actual phones and subscriptions.
It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.
It was the worst customer service experience I have ever had. So now I have switched to Ooma - should have do so long ago.
This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software.
Our major problem has been that twice we have had our phone number mistaken for another company. Two times, two different companies about a year apart.
This system just amazes me with it's features that keep making my job so much easier. Our clients also fax us using this same toll free number and it is delivered right to my inbox; this is amazing.
Sometimes calls are dropped or the app says that I have a voicemail or missed call, but my phone or my employee's phones never rang.
Really great support and customer service and definitely ideal for small business. Call forwarding and use of extensions is awesome.
I would get calls for other members of the organization, and I have no clue how to transfer them over.
Overall Grasshoopper is a fun, potential money maker for those who like to invest and keep up with current trends in Stock.
Response time is excellent. Quite possibly some of the best customer service I've experienced with a software company.
If you like to trade, look at StockMarkets and enjoy keeping up with what is happening with the Dow Jones, this app/program is for you.
It's easy to use and pretty reliable. We haven't had any issues and setup was easy.
I found the Grasshopper platform polished and easy to use. It was easy to setup and troubleshoot.
The idea of being able to take the calls from your phone using this app, without giving your actual phone number, and the possibility to integrate with other softwares is great.
Easy to use, convenient, and best customer service I've ever experienced.
Overall, I was highly pleased with the quick onboarding process. It took less than 30 minutes to have the app fully set up and my number activated.
It's easy to use and we can have our own office number without the actual phones and subscriptions.
It's competitively priced and easy to use. As for functionality, it connects with whatever other phone line you have through forwarding and it also sends an email with a voice message recording.
Ooma Office logo
4.5
232

All-in-one VoIP solution for businesses of all sizes.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.5
Pros and Cons from Ooma Office users   
avatar
avatar
+15
This is the best solution for anyone looking to get a solution that grows with the business, is easy to set up and keeps getting better.
It was a little confusing on how to remove the virtual receptionist.
Ease of use -- very user friendly. I love the way it keeps the bogus telemarketing calls away from my associates that have more important things to do.
Recording for the virtual receptionists requires a weird record and upload instead of just being able to do it from the app.
Ease of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all).
They seem to crash or don't sync with my phone as often.
Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.
The call quality of VoIP is not on par with landline, (but could be subject to my internet connection, which is horrible).
It was inexpensive and offered features like voicemail being sent as an email to the appropriate party. That was most attractive.
Easy integration, setup and porting of numbers. We like the ease of use of the virtual receptionist and the new SMS and text messaging is great.
When the Ooma Office service is up and running correctly, it's absolutely amazing and solid.
It provides a numerous amount of practical features for a very reasonable price. Customer service has been very responsive when needed and with good follow up to make sure all issues were addressed.
The phones were amazing as they were plug and play ready. Each line has its own fax capability which was added for a small price.
The ability to have our phones transferred and forwarded to our cell phones saved our business while we waited for phone lines to be installed in our new building.
The next major feature that was amazing was the Digitial Receptionsit for call directing.
The ability to take and make calls from mobile app very seamlessly.
It's incredible easy to use and very intuitive.
Transferring numbers was fairly painless. Integrates with cell phones.
This is the best solution for anyone looking to get a solution that grows with the business, is easy to set up and keeps getting better.
It was a little confusing on how to remove the virtual receptionist.
Ease of use -- very user friendly. I love the way it keeps the bogus telemarketing calls away from my associates that have more important things to do.
Recording for the virtual receptionists requires a weird record and upload instead of just being able to do it from the app.
Ease of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all).
They seem to crash or don't sync with my phone as often.
Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.
The call quality of VoIP is not on par with landline, (but could be subject to my internet connection, which is horrible).
It was inexpensive and offered features like voicemail being sent as an email to the appropriate party. That was most attractive.
Easy integration, setup and porting of numbers. We like the ease of use of the virtual receptionist and the new SMS and text messaging is great.
When the Ooma Office service is up and running correctly, it's absolutely amazing and solid.
It provides a numerous amount of practical features for a very reasonable price. Customer service has been very responsive when needed and with good follow up to make sure all issues were addressed.
The phones were amazing as they were plug and play ready. Each line has its own fax capability which was added for a small price.
The ability to have our phones transferred and forwarded to our cell phones saved our business while we waited for phone lines to be installed in our new building.
The next major feature that was amazing was the Digitial Receptionsit for call directing.
The ability to take and make calls from mobile app very seamlessly.
It's incredible easy to use and very intuitive.
Transferring numbers was fairly painless. Integrates with cell phones.
This is the best solution for anyone looking to get a solution that grows with the business, is easy to set up and keeps getting better.
It was a little confusing on how to remove the virtual receptionist.
Ease of use -- very user friendly. I love the way it keeps the bogus telemarketing calls away from my associates that have more important things to do.
Recording for the virtual receptionists requires a weird record and upload instead of just being able to do it from the app.
Ease of set up, the service is reliable, call quality is good, great price and many extras, and customer service is top notch (if you need them at all).
They seem to crash or don't sync with my phone as often.
Very easy to setup out of the box and get running with their config site, TONS of features for something priced so low, very easy to use, LOVE the options, price is amazing.
The call quality of VoIP is not on par with landline, (but could be subject to my internet connection, which is horrible).
It was inexpensive and offered features like voicemail being sent as an email to the appropriate party. That was most attractive.
Easy integration, setup and porting of numbers. We like the ease of use of the virtual receptionist and the new SMS and text messaging is great.
When the Ooma Office service is up and running correctly, it's absolutely amazing and solid.
It provides a numerous amount of practical features for a very reasonable price. Customer service has been very responsive when needed and with good follow up to make sure all issues were addressed.
The phones were amazing as they were plug and play ready. Each line has its own fax capability which was added for a small price.
The ability to have our phones transferred and forwarded to our cell phones saved our business while we waited for phone lines to be installed in our new building.
The next major feature that was amazing was the Digitial Receptionsit for call directing.
The ability to take and make calls from mobile app very seamlessly.
It's incredible easy to use and very intuitive.
Transferring numbers was fairly painless. Integrates with cell phones.