Instabug Reviews

It made the process of gathering feedback for our beta testing very easy. The screen shot ability really let our customers provide detailed feedback.

There was not a super easy way to categorize our feedback. It would have been nice to tag the feedback on our own or for Instabug to take a shot at categorizing the feedback.

I love how simple the integration. Especially at early stage our product has many holes. Tracking down a crash can be difficult if without this app. It has very advanced analytics and reports. It also helps us deal with the second problem which is collecting and consolidating users feedback. We use their feature request feature where users can suggest something or report a bug visually. Then upvote...

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Perhaps they can include addons so we don’t have to do a full on upgrade in tiers just to get that 1 extra feature we want. They do have lots of products and if they allow us to more customize our subscription would be best.

the best part is that i can test any application

the least i think is that it should be more easy to use

InstaBug has a very easy to use UI and it makes both bug reporting and handling a seamless experience. There's quite a lot of customization available through filters for reporting purposes as well as having the ability to bulk reply to customers really helps us save time.

I think that the documentation page could be more interactive and this would help with training on how to use this tool and ease the learning curve.

I really like how easy it is to gather feedback from my beta testers. I can also have live conversations with my users, which is extremely important for our business growth.

I don't like how expernsive it is for the gold package. They only give you four team members and I'd like to have more.

I love that I'm able to respond to our users directly at their pain points. The fact that our engineering team can see where the issues lie exactly helps us iterate faster.

I wish there was a HelpScout plugin so that we could respond direct to live users from our HelpScout inbox. We have a bit of a workaround, but it's not nearly as quick as a direct link could be.

Easy integration, user friendly. The sdk provides sufficient functionality yet does not affected the user experience of your own app design.

Some of the features are extremely important to early stage startups. For example user feedbacks and in-app chat. The price is okay but I wish for basic plan I can also bring in my designer and cofounder to the instant hub, just to let them see the data so we can discuss further.

its very easy to use and can be triggered the bug properly in the portal, all the way of implementation is helpful for the user to report issues

Installation document is not helping properly , there should some proper steps mentioned in the doc , no proper guide found in Google

Features, easy to use and above all, their support team.

Have not found anything remarkable yet that we do not like.

It is easy to use, and let to give quick feedback about application with automatically gather lot of data about system. Also repro steps screens are cool stuff

Although this is great feature the Jira integration is poor configurable. But reported through it is messy.

Instabug has been awesome for my business with 8 computers in the office this software has saved us alot of times from crashing, and has a very accurate and fast detection on bugs and crashing! Would 100% recommend for business or personal use!

Love it has been amazing for my business. There isn't anything I don't like about it!

Ease of use and information available. Chat feature is helpful and ability to see screenshots & recordings from users when issues are reported. Being able to see device, connectivity & version information at a glance.

The only concern is sometimes reports or chat alerts don't get to the inbox immediately and are not seen straight away.

- Complete and detailed logs - Reporting bugs with screenshots and videos (shaking etc.) - Integration with JIRA

- The most annoying is opening logs details - Surveys seems for me to be useless

Well-designed UI makes important information easy to access and parse. Customer support is helpful and responsive.

Small annoyances, for the most part. Most symbols/special characters are not yet supported in Instabug's chat feature, which I use frequently to respond to users. Currently, clicking on user's message in bug report automatically brings up edit window, which is a pain when I need to copy/paste their message into our own internal bug-tracking system.

- Targeted towards mobile app use - Beta testing features - Strong intergration with general project development / bug tracking / software lifecycle management tools

- While the product is excellent on its own, it works best when paired with a larger platforms and tools used by developers

good crash analytics, being able to get feedback from my users,getting answers to surveys from my target audience

not able to get live view of how the user got the crash as sometimes the details provided could lead to different situations that might cause that crash

How easy it is for customers to use! I am new to product development and this has saved me so much time with QA and beta tester follow-up.

I don't have a lot of money in my company for this product, but I still think it is worth it.

all the graphics well structure and all extra features to improve the aplication. and the live reports.

about the price, I think that's a little high put side by side with all competitors in the market. Could be a little cheap.

Obviously their functionality + dashboard And customer support

Not sure. There's nothing I can remember !!

Easy to use, user-centric with a lot of useful features.

Very pushy "upgrade" now, it's really not friendly.

We loved our trial period of Instabug, however we were unable to fully evaluate the program as some features were unavailable during the trial period.

We used Instabug during the trial period, and it did identify issues with out network, however it would not allow us to clean or repair these issues as these options were not available under trial use. We would have had to purchase to see if the program works to it's proclamation.

Thank you Sabastian for reviewing Instabug! :)

Clear layout. Really easy for me to pick up and start using, focusing on the actual problems we are solving without having to struggle with adopting a new tool.

Customisations, filtering and reporting. in order to fit an existing workflow (that involves other tools) I wanted to export and/or view the info in several ways. I had limited options to do this in the current version

Customer Support have been extremely helpful in guiding us through the process, whilst the ease of use has been greatly received by our testers. Having such information is critical to us as we are developing an app and need our customers to tell us where it is falling down and where we can make improvements. Instabug has given us an extra edge.

No cons were added to this review

-It's very easy to use and integrate with -well structured -great customer support -contains alot of features

No cons were added to this review

Thank you Mahmoud for your review :)

the simplicity of integrating the software to the code regardless how big the code is or how complicated.

i think there ought to be better ways to get the average user to report a bug instead of only a selected group or the tech savvy users.