Symphony SUMMIT Reviews

Symphony SUMMIT Reviews

Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

4.0/5 (2 reviews)
204     234

Ashutosh  Kendre

Summit Service Desk - Help us to improve user experience and ease of workflow.

17/02/2017

We deployed in view of integrated service desk tool with real time monitoring for different tenant. Analyst Dashboard , Easy administration help us to achieve highest SLA's ( Response and Resolution). Also, other features are helping us to manage operational activities like other CMDB integrations , recertification's, change mgmt., SMS - Notifications and many more. In other hand there is scope for improvement in tool functionalities as well as in support area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Anil Kulkarni

A Complete ITSM Tool

16/02/2017

Having deployed only for IT Dept , the tool has such a vast capability of configuration that we deployed to all Manipal Global students and other department line viz Facilites, HR , Campus hostel management etc. Awesome focus from Summit top management and always a call away to help us to meet biz needs

Pros

Feature depth

Cons

Asset Tool capability was not experienced as good as ticketing tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Symphony SUMMIT

Ideal for all size of business and value for money tool

Source: Capterra
Helpful?   Yes   No
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