The Intelligent ITSM Platform for Smart Organizations
Reviewed 2017-02-17Source: Capterra
We deployed in view of integrated service desk tool with real time monitoring for different tenant.
Analyst Dashboard , Easy administration help us to achieve highest SLA's ( Response and Resolution). Also, other features are helping us to manage operational activities like other CMDB integrations , recertification's, change mgmt., SMS - Notifications and many more.
In other hand there is scope for improvement in tool functionalities as well as in support area.
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Likelihood to recommend: 7/10
Reviewed 2017-02-16Source: Capterra
Having deployed only for IT Dept , the tool has such a vast capability of configuration that we deployed to all Manipal Global students and other department line viz Facilites, HR , Campus hostel management etc. Awesome focus from Summit top management and always a call away to help us to meet biz needsFeature depth
ProsFeature depthConsAsset Tool capability was not experienced as good as ticketing tool
Likelihood to recommend: 10/10
Page last modified 18/07/2017 11:56
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