Symphony SUMMIT Reviews

Symphony SUMMIT Reviews

Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

4.29/5 (7 reviews)
308

Meenal Kashikar

The summit tool is pocket friendly, has multi tenant features and tool is easy to configure and cust

Used daily for 1-2 years
Reviewed 2017-09-01
Review Source: Capterra

We were able to deploy the software globally, since the customization and the support team who worked on the project with us were efficient and similarly this product gave us the competency to get on to the new upgraded platform of ITSMITIL compliant, feedback of the end users is very well captured through the tool, the summit has the mobility app which helps the end user raise or approve the request on the go. Coding of SLA's is easy and helps us giving the visibility to our end users. As an Admin, I am able to configure the system quickly & efficiently.

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Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

Michael Kh

It is a Good tool with numerous featured

Used daily for 6-12 months
Reviewed 2017-08-23
Review Source: Capterra

My IT Operations, Support and Delivery are monitored, control and regulated thereby able to meet SLA, Expectations and streamline IT ProcessProcess Flow, BI Reports, Integration between various process, Multiple feature and Dynamics Discovery Email Alerts, Notifcations, Escalation Can be customized to have specific Customer requirements Parsing Approval Matrix Customized Change Flow etc

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Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

Anil Kulkarni

A Complete ITSM Tool

Used daily for 2+ years
Reviewed 2017-02-16
Review Source: Capterra

Having deployed only for IT Dept , the tool has such a vast capability of configuration that we deployed to all Manipal Global students and other department line viz Facilites, HR , Campus hostel management etc. Awesome focus from Summit top management and always a call away to help us to meet biz needsFeature depth

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Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

Parimal Waghmare

Application has extensive listing of the options in each module. Configuring options is simple.

Used daily for 6-12 months
Reviewed 2017-09-29
Review Source: Capterra

Wide range of forms available in each module. Implementing Change management module was easier than thought. Workflow designed was exactly as requested. Application is easy to understand , configure and utilize.

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Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

Anonymous
Anonymous Reviewer

Excellent Product

Used daily for 2+ years
Reviewed 2017-08-23
Review Source

Very Helpful in managing Day to day activity can manage and track all the tickets raised internally.

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Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

Ashutosh Kendre

Summit Service Desk - Help us to improve user experience and ease of workflow.

Reviewed 2017-02-17
Review Source: Capterra

We deployed in view of integrated service desk tool with real time monitoring for different tenant. Analyst Dashboard , Easy administration help us to achieve highest SLA's ( Response and Resolution). Also, other features are helping us to manage operational activities like other CMDB integrations , recertification's, change mgmt., SMS - Notifications and many more. In other hand there is scope for improvement in tool functionalities as well as in support area.

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Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

Sunil kumar

Rating only

Reviewed 2018-01-24
Review Source

Rating breakdown


Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations