Symphony SUMMIT Reviews

Symphony SUMMIT Reviews

Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

4.0/5 (2 reviews)
278

Ashutosh  Kendre
Industry: Unknown
Company size: Unknown

Summit Service Desk - Help us to improve user experience and ease of workflow.

Reviewed 2017-02-17
Source: Capterra

We deployed in view of integrated service desk tool with real time monitoring for different tenant. Analyst Dashboard , Easy administration help us to achieve highest SLA's ( Response and Resolution). Also, other features are helping us to manage operational activities like other CMDB integrations , recertification's, change mgmt., SMS - Notifications and many more. In other hand there is scope for improvement in tool functionalities as well as in support area.

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Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

Anil Kulkarni
Industry: Education Management
Company size: 501-1000

A Complete ITSM Tool

Used daily for 2+ years

Reviewed 2017-02-16
Source: Capterra

Having deployed only for IT Dept , the tool has such a vast capability of configuration that we deployed to all Manipal Global students and other department line viz Facilites, HR , Campus hostel management etc. Awesome focus from Summit top management and always a call away to help us to meet biz needsFeature depth

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Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations