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Syncro
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Integrated RMM, PSA, and remote access platform
Table of Contents
Syncro - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Syncro overview
What is Syncro?
Syncro is a managed service provider (MSP) solution with key features that include remote access/control, patch management, and more.
Key benefits of using Syncro
Who uses Syncro?
By industry, Syncro reviewers are most commonly professionals in information technology and services (69%). The most frequent use case for Syncro cited by reviewers is managed service providers (MSP) (77%).
Syncro’s user interface
Syncro pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.4
Ease of use
4.6
Customer support
4.3
Reviews sentiment
What do users say about Syncro?
Syncro is a managed service provider (MSP) solution with key features that include remote access/control, patch management, and more.
Select to learn more
Who uses Syncro?
Based on 143 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Syncro's key features
GetApp's analysis of 32 verified user reviews collected between February 2022 and October 2024 identifies Syncro's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Syncro's Remote Access/Control capabilities, particularly the integration with Splashtop and other tools like ScreenConnect and TeamViewer. They find it effective for logging into customer devices and providing timely support, which reduces travel costs and speeds up problem resolution. However, some users report issues with multi-window support, laggy background access, and difficulties with cmd/powershell connections. Despite these drawbacks, users generally find Syncro's remote access reliable and easy to use, enhancing their service offerings to clients. Of the 21 Syncro users who gave detailed accounts of their use of Remote Access/Control, 95% rated this feature as important or highly important.
See related user reviews
Teri D.
Owner/IT Technician/Web Designer/Accounts
Joseph H.
President
Reviewers highlight Syncro's Patch Management for its ease of configuration and automation capabilities, which help keep client systems up to date and address vulnerabilities. They appreciate the ability to apply updates even on machines with Windows Update issues. However, users note limitations such as difficulties with tracking patch success, issues with machines showing offline, and the inability to update to the latest Windows capability updates. Despite these challenges, users find Syncro's patch management valuable for maintaining system security and functionality. Of the 23 Syncro users who gave detailed accounts of their use of Patch Management, 91% rated this feature as important or highly important.
See related user reviews
Scott P.
Senior Engineer/Architect
Lucas B.
Director
All Syncro features
Features rating:
Syncro awards
Syncro alternatives
Syncro
Starting from
129
/user
Per month
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No pricing info
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Syncro pricing
Pricing plans
Pricing details:
User opinions about Syncro price and value
Value for money rating:
To see what individual users think of Syncro's price and value, check out the review snippets below.
Matthew M.
Owner Director of IT
John R.
Database Administrator
Syncro integrations (33)
Integrations rated by users
We looked at 143 user reviews to identify which products are mentioned as Syncro integrations and how users feel about them.
Integration rating: 4.6 (15)
“We already had a license for Bitdefender GravityZone so our integration was limited to updates and emails being sent from GZ to Syncro to open tickets.”
“It allows us to offer an extra service to our customers and helps us to ensure our contract customers are protected better.”
“It is straightforward to create a new asset and assign it the appropriate police to get the AV installed.”
“Allows us to bundle and monitor antivirus for our customers in an efficient way.”
“It provides an additional level of security for our clients that we can monitor.”
“I've had to create custom scripting to ensure proper function of the integration”
Cody F.
IT Director
Integration rating: 4.3 (11)
“This is critical for us to do the 'back end' of the accounting. There are some real quirks (like if a product is created AFTER an invoice is created - then added - some issues with sync arise) among other things but it works 95% of the time as expected. We were coming from MAS90 so this was a learning experience but QBO is excellent and works consistently.”
“Saves immense amount of time by eliminating duplication of work, not to mention avoiding a lot of potential human error.”
Paul K.
Senior Network Engineer
Integration rating: 3.8 (5)
“It is important because that is where our invoicing information is and we need it to match up with stock (i.e. 'Products and Services') in Syncro It doesn't always pull through the data as required”
“This stops the double handling of invoices from our ticketing system into our accounting system. only bugbear is that extra payments from the customer don't sync back into Syncro as a credit.”
Charlie S.
Office and Procurement Manager
Integration rating: 4.2 (6)
“It allows us to integrate apps that Syncro does not have an integration with”
Tom K.
Owner
Integration rating: 4.2 (5)
“We've been able to use the integration to sync clients in Syncro to Hudu without having to recreate the wheel in Hudu.”
Bill M.
Chief Simplifer
Integration rating: 3.5 (2)
“We utilize this integration more as a "Well Why Not" approach as we sell some products online. As it doesn't always keep up with the stock levels correctly so we don't rely on it for that, more just for product generation on our website.”
Teri D.
Owner/IT Technician/Web Designer/Accounts
Integration rating: 5.0 (2)
“Mainly for management to see what is happening and alerted when a ticket has sat to long.”
Matthew M.
Owner Director of IT
Integration rating: 4.0 (1)
“We're one of the few MSPs that use it, and it's a half-baked integration with no plans for future development”
Ashley R.
COO
Integration rating: 3.0 (1)
“We're one of the few MSPs that use it, and it's a half-baked integration with no plans for future development”
Ashley R.
COO
Integration rating: 5.0 (1)
“We need the ability to create and automatically accept payment for recurring invoices.”
Tom K.
Owner
Integration rating: 2.0 (1)
“Still trying to figure out this part for receiving payments. It is not as straightforward as you would think it would be.”
Yoel K.
IT Admin
Integration rating: 5.0 (3)
Integration rating: 4.5 (2)
Integration rating: 3.5 (2)
Syncro support options
Typical customers
Platforms supported
Support options
Training options
Syncro FAQs
Syncro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What is Syncro used for?
Syncro is a fully integrated MSP and IT management platform that unifies Remote Monitoring & Management (RMM), Professional Services Automation (PSA), and Microsoft 365 management capabilities into a single solution. Designed for growing Managed Service Providers (MSPs) and internal IT teams, Syncro helps orchestrate, automate, and delegate IT operations with ilts feature set. Syncro's RMM capabilities allow users to monitor multiple endpoints, deploy patches, run scripts, customize alerts, and proactively address potential issues before becoming problems. The platform also includes secure remote access via Splashtop. On the PSA side, Syncro supercharges operations with ticketing, automated billing and invoicing, reporting, and other features to help streamline service delivery. For Microsoft 365 management, Syncro offers multi-tenant capabilities to oversee complex environments across carious locations and devices. Key features include identity management, security baselines aligned with CIS best practices, security assessments, centralized visibility, and automated alerts to maintain compliance. Syncro also offers automation and AI capabilities, network discovery, and integrations with third-party tools. The platform's scripting functionality provides access to multiple ready-to-use scripts or the ability to create custom actions tailored to specific needs. Smart ticket management automatically routes tickets, displays relevant context, and surfaces recommended remediation steps to speed up resolution times. Endpoint management, reporting, and guided configuration for Microsoft 365 tenants round out Syncro's comprehensive feature set, designed to streamline operations and improve service delivery.
Q. What languages does Syncro support?
Syncro supports the following languages:
English
Q. Does Syncro offer an API?
Yes, Syncro has an API available for use.
Q. What level of support does Syncro offer?
Syncro offers the following support options:
Chat, Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum
