Twilio Communications Cloud Pricing, Features, Reviews & Comparison of Alternatives

Twilio Communications Cloud

Brings voice and messaging to your web and mobile applications

4.56/5 (213 reviews)

Twilio Communications Cloud overview

What is Twilio Communications Cloud?

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. Twilio allows programmers to easily integrate various communication methods and to use existing web development skills, existing code, existing servers, existing databases and existing karma to solve these communication problems quickly and reliably.
www.twilio.com

Pricing

Starting from
$0.01
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 5 other markets, Germany, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
Twilio Communications Cloud screenshotIntroducing the Twilio SMS APITwilio Communications Cloud screenshot: Twilio BenefitsIntroducing Twilio Flex: The contact center platform you’ve been waiting for

Twilio Communications Cloud reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.6
  4.2
  4.3
Renan Savidan

The "magical" DIY (Do It Yourself) communication system

Used daily for 2+ years
Reviewed 2019-05-19
Review Source: Capterra

After 2 years using Twilio services, mainly phone and messages, I can say I am so happy I found this solution to handle my communications. It is so flexible, Although it has been a little bit complicated sometimes to self-learn about online phoning systems it saved me from a lot of hassles I wanted to avoid. The best benefit you get is the ultra efficient support service

Pros
With Twilio you can start from scratch to build your own online communication system. I didn't know so much about VOIP before and it is true I had to learn a few things. So far I have been able to use my Twilio french mobile number fully online even whenI need to travel abroad - with all mobile services you can expect (voice, SMS, MMS). The pricing is light and the global user interface makes the whole systme pretty easy to manage. I only use a few features from the platform but the possibilities are huge ! And they are always working on new services. And as Twilio is now really recognized as a communication company you can find additional software apps very easily and even documentation, I am thinking of the softphone app I am using on my mobile or desktop for instance.

Cons
I could customize a personal solution because I had time to test different options and as a developer I could code stuffs if needed. I am not sure everybody can do the same without technical skills.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Brandon Mushlin

Powerful Control of Marketing & Data Analytics For Text, SMS & Video Sending

Used daily for 1-2 years
Reviewed 2019-12-10
Review Source: Capterra

Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely. Super happy with them for sure!

Pros
Love their COSTS... Some of the lowest in the industry, gives better control of budget. Utilizing Twilio we were able to navigate away from other tools that were costing us hundreds of dollars a month in per minute or per text overage fees. Provides more numbers at a cheaper cost per month by far, the whole system is powerful, inclusive, integrative of all tools and solutions through zapier and webhooks, and just a powerful system.

Cons
The UXI is a little heavy, when creating sub accounts and viewing the analytics, it is so powerful you can get lost, but that is a very minimal issue for I am sure someone with more knowledge can fly through the site and know what they are looking for much faster.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Medi Matovu

verification

Used daily for free trial
Reviewed 2020-04-21
Review Source: Capterra

Still stuck on a WhatsApp integration because facebook won't authorize a company's facebook page despite sharing the company legal forms/requirements. The whole process was smooth until we had to come to a stand still because of this. Would be great if some of this pain is either waived or taken care of since we had a paid Twilio number already.

Pros
Documentation is well presented with a very generous trial period and account. This offers ample build time and usability period to run proper production simulation before purchasing the commercial product.

Cons
Most of the requirements by Twilio are based on third parties' compliance and response. It would be great if Twilio took lead on some of these if possible, represent or sale this representation so that the client doesn't need to go back and forth to meet various third party requirements. One stop center for a complete solution!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Tyranny of the 2FA gods!

Used daily for 2+ years
Reviewed 2018-02-01
Review Source: Capterra

Authy by Twilio is a run-of-the-mill 2FA app. There's nothing special about it. It works when you're not switching your hardware.

Cons
Customer Support is only available by email, not by phone, and it takes 1-3 days to hear back from them. I was in the process of integrating their OneTouch functionality into a software program I'm designing, and I finally found out why no one else integrates it. It's busted and when you go to click the "Accept" or "Reject" buttons, it gives you an error. Authy support said to reinstall my Authy app, and now I can't get back into the app until 2 days later because of their overbearing security. They refuse to get me out of the bind, and I'm unable to access any of my accounts until they lift the hold. I've learned my lesson and I'm going to use LastPass so they can't hold my accounts hostage anymore for their nefarious purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Best Communications API for Voice and SMS

Used weekly for 2+ years
Reviewed 2020-02-17
Review Source: Capterra

Overall, it's highly recommended that every startup or business should go with Twilio as their backbone communications layer. Recently they added more services like email through SendGrid, so it is really powerful.

Pros
Using Twilio services for programmable voice and SMS means that we do not have to build that infrastructure, and can build features on top of that at a quick speed. I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily. The team is super friendly, and will always be there to help answer our problems. Otherwise, the API documentation is great and easy to implement.

Cons
It doesn't work or work so well in places like China though, which is understandable. The admin console is largely usable but can include for features for less tech savvy people, understandably, not really their audience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Twilio Communications Cloud pricing

Starting from
$0.01
Pricing options
Subscription
View Pricing Plans

Pricing to make calls starts at 2 Cents/minute.
Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Twilio Communications Cloud features

API
Compliance Management
Reporting & Statistics

Access Control (137 other apps)
Activity Dashboard (184 other apps)
Activity Tracking (99 other apps)
Alerts / Escalation (98 other apps)
Auditing (102 other apps)
Automatic Notifications (142 other apps)
Collaboration Tools (97 other apps)
Data Import/Export (126 other apps)
Data Visualization (93 other apps)
Drag & Drop Interface (108 other apps)
Monitoring (237 other apps)
Permission Management (88 other apps)
Real Time Data (96 other apps)
Real Time Monitoring (115 other apps)
Third Party Integration (179 other apps)
User Management (88 other apps)
Workflow Management (120 other apps)

Videos and tutorials

Additional information for Twilio Communications Cloud

Key features of Twilio Communications Cloud

  • Phone Numbers API
  • Convert Text to Speech and Play Audio
  • Record Calls and Store Them
  • Create Conferences
  • API Queueing
  • Call Queues
  • Convert Speech to Text
  • Status Callbacks and Logs
  • Global Reach
  • Programmable Contact Center Platform
  • Customizable UI
  • Attribute-based Routing
  • Visual Workflow Editor
  • Channel Integrations
  • CTI
  • Omnichannel
  • Workforce Optimization
  • Reporting & Analytics
  • Quality Management
  • Compliance management
  • CRM integration
  • Chat
  • IVR/ voice recognition
  • Reporting
View All Features