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Twilio

Voice and messaging for your web and mobile applications

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Twilio Pricing, Features, Reviews and Alternatives

Twilio product overview

Price starts from

0.01

What is Twilio?

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
Phone Support
24/7 (Live rep)

Training options

Videos
Live Online
Webinars
In Person
Documentation

Twilio pricing information

Value for money

4.3

/5

280

Starting from

0.01

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Twilio features

Functionality

4.6

/5

280

Total features

78

10 categories

Most valued features by users

API
Access Controls/Permissions
Third Party Integrations
Reporting/Analytics
Alerts/Notifications
Reporting & Statistics
Workflow Management
Compliance Management

Functionality contenders

Twilio users reviews

Overall Rating

4.6

/5

280

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.81/10
Rating distribution

5

4

3

2

1

198

63

6

8

5

Pros
Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

It just works great and helps businesses communicate effectively and programmatically.
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Olivier JM M.

Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.
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Brandon M.

Cons
Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Me and my client's completely mislead by an account executive who wasted our 4 weeks.

BK

Bolka K.

Have not came across anything during the trial that I dislike.

LL

Lee L.

Overall rating contenders

Overall Rating

It gets it done

Reviewed a year ago

Transcript

Rick L.: Hi, I'm Rick. I own an event company and I would give Twilio a five out of five. Before we launched...

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Ryan H.

Marketing Director

Pharmaceuticals, 1-10 employees

Review source

Overall Rating

Great product for the tech savvy

Reviewed a year ago

Transcript

Ryan H.: Hi, I'm Ryan. I'm the director of marketing in a marketing company, and I give Twilio a four...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing programmable number service

Reviewed 20 days ago

We have been able to deploy a whole Marketing Center, phone automation with payments systems. Call recording for training, conferences and waiting lines.

Pros

The service has many good features, the guides are easy to use and you can start deploying from day one. The Studio flow helps a lot if you do not have knowledge of programming, the customer service is also great. There is a lot you can do with Twilio no matter the size of your business.

Cons

It can be overwhelming because the tons of features, is it much better if you at least know for sure what you want to start

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Twilio integration

Reviewed 19 days ago

Our overall experience with Twilio has been great. The set up and implementation of Twilio in our office was extremely easy and we haven't experienced any issues using Twilio so far. I like that there's a specific phone # attached that looks like it's form our area code and office. Our patients can text us at any time and we have never had any missed texts or communication issues.

Pros

We currently use this software that is integrated with our ChiroHD Software system. Our team utilizes Twilio daily and appreciates the convenience to easily communicate with patients via text.

Cons

I don't think we are using the full functionality of the product due to it's integration inside ChiroHD.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Tyranny of the 2FA gods!

Reviewed 4 years ago

Authy by Twilio is a run-of-the-mill 2FA app. There's nothing special about it. It works when you're not switching your hardware.

Pros

No pros were added to this review

Cons

Customer Support is only available by email, not by phone, and it takes 1-3 days to hear back from them. I was in the process of integrating their OneTouch functionality into a software program I'm designing, and I finally found out why no one else integrates it. It's busted and when you go to click the "Accept" or "Reject" buttons, it gives you an error. Authy support said to reinstall my Authy app, and now I can't get back into the app until 2 days later because of their overbearing security. They refuse to get me out of the bind, and I'm unable to access any of my accounts until they lift the hold. I've learned my lesson and I'm going to use LastPass so they can't hold my accounts hostage anymore for their nefarious purposes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Twilio SMS and Studio are fantastic

Reviewed 4 months ago
Pros

The API was easy to use, well documented, and accurate (to the documentation provided). I was up and running with a programmatic call to Twilio to send text messages from my application within 15 minutes. Twilio Studio and flows provide a great user experience that puts a lot of power into a non-developers hands for managing communication and escalation. Example flows give you just about everything you would need to get started building your own flow.

Cons

Certain aspects, like accounts, sub-accounts, and management can only be done using the API. These are minor and usually one and done (so they could be done with tool like Postman or SOAPUI).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful, flexible

Reviewed 3 months ago

Great - solid dependable system

Pros

Wide range of options - API hooks, config options etc

Cons

Can be complex to set up, but Twilio Studio does the trick now I guess. We were originally using XML / TwiML

Twilio FAQs and common questions

Q. What type of pricing plans does Twilio offer?

Twilio has the following pricing plans:
Starting from: $0.01
Free Trial: Available


Q. Who are the typical users of Twilio?

Twilio has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Twilio support?

Twilio supports the following languages:
English


Q. Does Twilio offer an API?

Yes, Twilio has an API available for use.


Q. What other apps does Twilio integrate with?

Twilio integrates with the following applications:
Salesforce Service Cloud, Zoho CRM, NetSuite CRM, Oracle Service, Freshdesk, SugarCRM, Zendesk


Q. What level of support does Twilio offer?

Twilio offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep)

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