Twilio Pricing, Features, Reviews & Comparison of Alternatives

Twilio Reviews

Twilio

Brings voice and messaging to your web and mobile applications.

4.83/5 (6 reviews)   Write a review
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Twilio Overview

Twilio brings to developers a powerful API for phone services which allows make and receive phone calls, and send and receive text messages. Twilio allows programmers to easily integrate various communication methods and to use existing web development skills, existing code, existing servers, existing databases and existing karma to solve these communication problems quickly and reliably.

Twilio Screenshots (2)

Twilio screenshotTwilio screenshot: Twilio Benefits

Specifications

Intended Users
Freelancers, Small Business
Supported Countries
Europe, United States
Supported Languages
English

Twilio Pricing

Pricing model: Subscription

Pricing to make calls starts at 2 Cents/minute.
Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Competitors Pricing

BigPanda.io

Starting from: $149.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

JIRA Software

Starting from: $10.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Skype

Starting from: €3.49/month
Pricing model: Freemium, Subscription

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Phone.com
  • · Toll-free numbers
  • · Local Numbers
  • · Custom Greetings & Hold Music
  • · Caller Menus and Queues
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Phone.comCommunications
8x8
  • · Hosted PBX
  • · Caller ID with Name
  • · Automated Attendant
  • · Call Waiting, Caller ID Blocking
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8x8Communications

Key Features of Twilio

  • Phone Numbers API
  • Convert Text to Speech and Play Audio
  • Record Calls and Store Them
  • Create Conferences
  • API Queueing
  • Call Queues
  • Convert Speech to Text
  • Status Callbacks and Logs
  • Global Reach

Alternatives to Twilio

Skype
  • · Voice calls
  • · Calls to mobiles and landlines
  • · 1:1 video calls
  • · Group video calls & conferencing
Learn MoreCompare App
SkypeCommunications
BigPanda.io
  • · Ops-Aware Inbox: All your alerts organized, & updated
  • · Reduce Noisy Alerts: Snooze non-actionable alerts
  • · Auto-correlate related alerts into high level incidents
  • · Collaboration: Share, assign and track alerts
Visit WebsiteCompare App
BigPanda.ioIT Management
JIRA Software
  • · Project Tracking
  • · Agile, Scrum, Kanban
  • · Project Planning
  • · Issue Tracking
Visit WebsiteCompare App
JIRA SoftwareProject Management & Planning

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Twilio Reviews & Ratings

User ratings

(5)
(1)
(0)
(0)
(0)

Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support

All-inclusive API for international calls but limited portability functionnality

Verified Reviewer  27th of January

Julien Stien, Gérant de OnMesure
We use TWILIO by the way of LiveAgent' Twilio integration. it's very powerful, it's provide easy call recording, text-to-speech and queue. If you want to use physicals phones, it's a little bit more complicate than generic VOIP providers.

Pros: call recording call queuing text-to-speech for all calls texts built-in softphone (with flash)

Cons: so complicate to use himself the API laborious call records deleting (manually, one by one) no support and portability for 01- french geographical phone number Flash softphone is just a little bit slow to connect to the call (on customer side (web callback button) and agent side)

Rating breakdown
Value for money
Ease of use
Customer support

Time used

Less than 6 months

A ridiculously easy way to get started with phones.

Verified Reviewer  25th of September, 2014

Richard Lang, Software Developer
When the topic came up of integrating phone interactions into a software solution it could send a chill down any modern developer's back. Even the thought of choosing which provider to go with could leave me in a cold sweat, let alone handle the implementation. So I was doubtful when I plugged Twilio into NuGET and sent the first SMS message. But as it instantly arrived on my phone (prepended with the trial account message) I was left surprised at the ease.

Pros: - API packages across the board allow quick and easy integration. - Affordable pricing with volume scaling. - Trial accounts are able to see the technology work in real-time to gain an immediate understanding of what this service provides.

Disrupt Your Business Communication Suite with a Communications API and Cloud Platform

1st of March, 2013

Rakesh Sharma
The main thing to remember about Twilio is that it’s a platform and can be used to create a wide-range of solutions. With it, you can build applications to address a wide variety of tasks including making or receiving calls and messages, converting your browser into a phone line and vice versa etc. Although these tasks sound fairly technical, Twilio strips away the complexity using a simple, easy-to-use applications programming interface. Registration is fairly simple and involves configuring a Twilio number for calls and messages.

Verified Reviewer  31st of May

Lance M. Steenson, President at Transaction Warehouse, Inc.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Verified Reviewer  28th of March

Raviv Ventura, VP Product & Co-Founder at Zoliro

Time used

Free Trial

Verified Reviewer  14th of October, 2015

Abdur Razique, CEO/Managing Director

Rating breakdown
Value for money
Ease of use
Customer support

Time used

Free Trial

Articles

14 Feb 2013
With its high costs and complex infrastructure, telephony is an industry that has been ripe for disruption for some time now. The process has already started with technologies like voice over IP. But that technology alone can’t address the needs for bus

Frequently used together

FAQs for Twilio

Below are some frequently asked questions for Twilio.

Q. What are the main features of Twilio?

Twilio offers the following features:

  • Phone Numbers API
  • Convert Text to Speech and Play Audio
  • Record Calls and Store Them
  • Create Conferences
  • API Queueing
  • Call Queues
  • Convert Speech to Text
  • Status Callbacks and Logs
  • Global Reach

Q. What type of pricing plans does Twilio offer?

Twilio has the following pricing plans:

Starting from: $0.01
Pricing model: Subscription

Q. Who are the typical users of Twilio?

Twilio has the following typical customers:

Freelancers, Small Business

Q. What languages does Twilio support?

Twilio supports the following languages:

English

Q. What type of pricing plans does Twilio offer?

Twilio has the following pricing plans:

Subscription

Q. Does Twilio support mobile devices?

Twilio supports the following devices:

We do not have any information about what devices Twilio supports

Q. Does Twilio offer an API?

No, Twilio does not have an API available.

Q. What other apps does Twilio integrate with?

Twilio integrates with the following applications:

No information available

Q. What level of support does Twilio offer?

Twilio offers the following support options:

No information available

Top comparisons

GetApp users often compare Twilio to these alternatives:

  1. Twilio vs CallFire
  2. RingCentral vs Twilio
  3. Twilio vs Google Voice
  4. Twilio vs Grasshopper
  5. Twilio vs Skype


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