Twilio Pricing, Features, Reviews & Alternatives

Twilio

Voice and messaging for your web and mobile applications

4.56/5 (245 reviews)

Twilio overview

What is Twilio?

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.
www.twilio.com

Pricing

Starting from
$0.01
Pricing options
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Germany, Japan, United Kingdom

Supported languages

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Twilio screenshot: Twilio BenefitsIntroducing Twilio Flex: The contact center platform you’ve been waiting forTwilio screenshotIntroducing the Twilio SMS API

Twilio user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.6
  4.2
  4.2
Renan S.

The "magical" DIY (Do It Yourself) communication system

Used daily for 2+ years
Reviewed 2019-05-19
Review Source: Capterra

After 2 years using Twilio services, mainly phone and messages, I can say I am so happy I found this solution to handle my communications. It is so flexible, Although it has been a little bit complicated sometimes to self-learn about online phoning systems it saved me from a lot of hassles I wanted to avoid. The best benefit you get is the ultra efficient support service

Pros
With Twilio you can start from scratch to build your own online communication system. I didn't know so much about VOIP before and it is true I had to learn a few things. So far I have been able to use my Twilio french mobile number fully online even whenI need to travel abroad - with all mobile services you can expect (voice, SMS, MMS). The pricing is light and the global user interface makes the whole systme pretty easy to manage. I only use a few features from the platform but the possibilities are huge ! And they are always working on new services. And as Twilio is now really recognized as a communication company you can find additional software apps very easily and even documentation, I am thinking of the softphone app I am using on my mobile or desktop for instance.

Cons
I could customize a personal solution because I had time to test different options and as a developer I could code stuffs if needed. I am not sure everybody can do the same without technical skills.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Twilio also has a couple of secret super powers!

Used weekly for 1-2 years
Reviewed 2020-06-28
Review Source: Capterra

An amazingly well built product -- we rarely if ever had reliability issues -- the Twilio Functions were an especially useful post-purchase feature discovery -- so much so that we still use that even though we don't do any texting. We also sometimes use FracTEL, since they beat Twilio on pricing 3:1 for 1-800 texts *and* had MMS 1-800 support long before Twilio.

Pros
* super easy to configure multiple accounts for billing purposes * * Twimlets are a great way to experiment with product &/or prototype quickly - https://www.twilio.com/labs/twimlets * Twilio functions is amazingly easy way to either extend power of tools such as Zapier &/or avoid having to use AWS Lambda, etc. -- it's a super cool hidden feature - https://www.twilio.com/docs/runtime/functions * They have an auto-stop feature if you accidentally send too fast -- e.g., we accidentally created an infinite loop of texts between two phone numbers -- which they auto-stopped at about $20 (in three minutes). There are likely other Twilio features hiding in plain sight -- poke around -- one of those rare cases where reading all the documentation is likely worth it

Cons
* the login process can be annoying * help sometime takes longer than 24 hours * configuring multiple sub-accounts is confusing at first * not all functions can be done via UX -- some require API calls -- curl scripts were our goto

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Greg A.

Great for messaging and telephony

Used daily for 2+ years
Reviewed 2021-04-29
Review Source: Capterra

I absolutely love using Twilio, have had zero issues in using the SIP and text messaging on the platform.

Pros
I like the pay as you use service model. I use Twilio for SIP trunks and the cost savings that I have achieved are simply phenomenal. Part of the reason is the SIP trunks, those are cheaper than POTS lines, but the other factor is the pay as you use, unless you are using thousands of minutes a month, the pay as you go model is the way to go!

Cons
If there are errors with connecting to your infrastructure, it's not always apparent (right away) what the problem is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Tyranny of the 2FA gods!

Used daily for 2+ years
Reviewed 2018-02-01
Review Source: Capterra

Authy by Twilio is a run-of-the-mill 2FA app. There's nothing special about it. It works when you're not switching your hardware.

Cons
Customer Support is only available by email, not by phone, and it takes 1-3 days to hear back from them. I was in the process of integrating their OneTouch functionality into a software program I'm designing, and I finally found out why no one else integrates it. It's busted and when you go to click the "Accept" or "Reject" buttons, it gives you an error. Authy support said to reinstall my Authy app, and now I can't get back into the app until 2 days later because of their overbearing security. They refuse to get me out of the bind, and I'm unable to access any of my accounts until they lift the hold. I've learned my lesson and I'm going to use LastPass so they can't hold my accounts hostage anymore for their nefarious purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Chirag S.

Reliable text notifications for customers

Used daily for 2+ years
Reviewed 2021-02-11
Review Source: Capterra

We've had great experience with Twilio. Our users sign up for text notification and we use Twilio to deliver them information. That experience has been well-received by customers. There's more to Twilio than that but texting is what we use it for. The system barely ever goes down and always shows us accurate information of our usage.

Pros
Barrier to entry is so low; it's so easy to get started with Twilio. It took us one afternoon to test it and we were running production-grade systems the same week using Twilio. It's documentation is so good that we don't need to call into support for anything. Billing is clear and analytics is clear as well. We have enjoyed Twilio.

Cons
There isn't anything I don't like about Twilio. I do feel that Twilio can create widgets for non-technical customers to sign up customers for text notification. We have development staff that understands Twilio well enough. I do see small mom-and-pop shop owners who'd love to keep customers informed of sales through text messaging. If Twilio advertised more or somehow helped such audience, that'll be really neat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Twilio pricing

Starting from
$0.01
Pricing options
Free trial
View Pricing Plans

Pricing to make calls starts at 2 Cents/minute.
Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.

Twilio features

API
Access Controls/Permissions
Alerts / Escalation
Alerts/Notifications
Collaboration Tools
Compliance Management
Reporting & Statistics
Reporting/Analytics
Third Party Integrations
Workflow Management

Activity Dashboard (323 other apps)
Activity Tracking (178 other apps)
Audit Management (180 other apps)
Dashboard (236 other apps)
Data Import/Export (273 other apps)
Data Visualization (219 other apps)
Drag & Drop (184 other apps)
Monitoring (329 other apps)
Real Time Monitoring (227 other apps)
Search/Filter (268 other apps)

Videos and tutorials

Additional information for Twilio

Key features of Twilio

  • Phone Numbers API
  • Convert Text to Speech and Play Audio
  • Record Calls and Store Them
  • Create Conferences
  • API Queueing
  • Call Queues
  • Convert Speech to Text
  • Status Callbacks and Logs
  • Global Reach
  • Programmable Contact Center Platform
  • Customizable UI
  • Attribute-based Routing
  • Visual Workflow Editor
  • Channel Integrations
  • CTI
  • Omnichannel
  • Workforce Optimization
  • Reporting & Analytics
  • Quality Management
  • Compliance management
  • CRM integration
  • Chat
  • IVR/ voice recognition
  • Reporting
View All Features