Twilio Features

Twilio

Voice and messaging for your web and mobile applications

4.56/5 (259 reviews)

Competitor Feature Comparison

2-Way Messaging
AB Testing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Development
Archiving & Retention
Audio / Video Conferencing
Automated Responses
Automatic Call Distribution
Big Data Analytics
Blended Call Center
CRM
Call Center Management
Call Conferencing
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tagging
Call Transfer
Caller ID
Campaign Segmentation
Chat/Messaging
Collaboration Tools
Compliance Management
Computer Telephony Integration
Configuration Management
Connectivity Management
Contact Management
Data Collection
Data Management
Device Management
Event Triggered Actions
Fax Management
Geotargeting
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Live Chat
MMS
Manual Dialer
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multiple Scripts
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Polls/Voting
Prototype Creation
Purchasing & Receiving
Queue Management
Real-Time Chat
Recording
Reminders
Reporting & Statistics
Reporting/Analytics
SIP Trunking
SMS Messaging
Scheduled Messaging
Scheduled Recording
Shortcodes
Software Development
Status Tracking
Text to Speech
Text-to-Win
Third Party Integrations
Unified Communications
Video Conferencing
Visualization
Voice Customization
Voice Mail
Voicemail Transcription
Workflow Management
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2-Way Messaging
AB Testing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Development
Archiving & Retention
Audio / Video Conferencing
Automated Responses
Automatic Call Distribution
Big Data Analytics
Blended Call Center
CRM
Call Center Management
Call Conferencing
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tagging
Call Transfer
Caller ID
Campaign Segmentation
Chat/Messaging
Collaboration Tools
Compliance Management
Computer Telephony Integration
Configuration Management
Connectivity Management
Contact Management
Data Collection
Data Management
Device Management
Event Triggered Actions
Fax Management
Geotargeting
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Live Chat
MMS
Manual Dialer
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multiple Scripts
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Polls/Voting
Prototype Creation
Purchasing & Receiving
Queue Management
Real-Time Chat
Recording
Reminders
Reporting & Statistics
Reporting/Analytics
SIP Trunking
SMS Messaging
Scheduled Messaging
Scheduled Recording
Shortcodes
Software Development
Status Tracking
Text to Speech
Text-to-Win
Third Party Integrations
Unified Communications
Video Conferencing
Visualization
Voice Customization
Voice Mail
Voicemail Transcription
Workflow Management
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2-Way Messaging
AB Testing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Application Development
Archiving & Retention
Audio / Video Conferencing
Automated Responses
Automatic Call Distribution
Big Data Analytics
Blended Call Center
CRM
Call Center Management
Call Conferencing
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tagging
Call Transfer
Caller ID
Campaign Segmentation
Chat/Messaging
Collaboration Tools
Compliance Management
Computer Telephony Integration
Configuration Management
Connectivity Management
Contact Management
Data Collection
Data Management
Device Management
Event Triggered Actions
Fax Management
Geotargeting
IVR / Voice Recognition
Inbound Call Center
Interaction Tracking
Live Chat
MMS
Manual Dialer
Mass Texting
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Keywords
Multiple Scripts
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Polls/Voting
Prototype Creation
Purchasing & Receiving
Queue Management
Real-Time Chat
Recording
Reminders
Reporting & Statistics
Reporting/Analytics
SIP Trunking
SMS Messaging
Scheduled Messaging
Scheduled Recording
Shortcodes
Software Development
Status Tracking
Text to Speech
Text-to-Win
Third Party Integrations
Unified Communications
Video Conferencing
Visualization
Voice Customization
Voice Mail
Voicemail Transcription
Workflow Management
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Twilio Feature Reviews

25 reviewers had the following to say about Twilio's features:

Svetla M.

An easy to use sms sending tool, easy to integrate with other solutions

2021-03-07

Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.

Pros

Have integrated it with 2 different tools which connected to Twilio and Twilio was sending sms based on data passed by those tools.

Cons

When there is some error with the sms sending (due to integration issues or other), the errors are not very intuitive and may take some time to nail out the issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sunita K.

Twilio Communications Cloud - Real time communication API

2018-11-23

Great API for real time message functionality.

Pros

I like most its real time SMS delivery.

Cons

Except that i did not find any issue in this API.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Ganesh S.

Great feature to integrate sms options in the app

2019-04-09

Great integration features and highly configurable to customer needs Wide range of options to send or receive sms to and from users Helps in keeping customers engaged with sms promos Retain customers

Pros

Configure distinct accounts for triggering sms and promotional content to users from the app Ease of integration Logs to verify any issues Track of total sms triggered Excellent reporting modules Email notifications on account status

Cons

UI at times was slow and no other complaints or issues with the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 1-10 employees)

Great API design and docs, easy to get started

2019-12-29

We've used Twilio to power several text messaging applications, some with pretty complex logic and routing.

Pros

Very straightforward API design, plenty of helpful documentation - we had a functioning Twilio app running in no time.

Cons

Pretty minor, but their dashboard UI layout likes to nest certain menus so you have to do a bit of digging sometimes to figure out where a particular setting or piece of information is.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Nicholas K.

Really cheap way to send SMS messages and voicemails.

2017-05-16

Pros

It's also extremely customizable via their API. The code samples are helpful and making API calls is very simple.

Cons

There is no real user interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Moaz T.

Control your SMS Marketing with Twilio

2019-04-19

Pros

It also offers a web interface where we can monitor all the activity.

Cons

Sometimes there is a network delay causing customers to receive texts later than expected but it happens rarely.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Samwel O.

Twilio Review

2018-10-07

For a global application that require sms, call, verification features etc that values speed and assurance of delivery and has active income or is funded, I would definitely recommend Twilio.

Pros

. ● Provides analytics of usage both through web application and pricing through API.

Cons

This leads to quite a number of API keys at times that have different permissions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andy J.

Excellent Interface for a Mass Texting Service

2020-01-12

Very satisfied. Rates are great. Customer service and communication are top notch.

Pros

I like that it integrates with our Church Management Software.

Cons

The dashboard online is not very intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Raul M.

All in one solution.

2018-06-26

Pros

Twilio Platform brings all in one solution, it includes voice, video, SMS, MMS running over IP communications.

Cons

Long calls to the API could cause some response delay in an environment where everything should be real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Luis C.

Great platform to communicate and collaborate with customers or peers

2020-03-17

This platform is the best you can find to extend notification and collaboration using traditional communication devices.

Pros

The rich feature library that Twilio offers; from being able to send a SMS to being able to script an IVR conversation and automating every interaction with customers or internal users.

Cons

I think the interface could help a bit more with the definition of tokens and session id keys, it's confusing sometimes if you're using one project or another.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Simple tool that allows business to reach their customers

2018-04-24

Simple SMS broadcasting tool to help reach customers

Pros

- Integration is straight forward - SMS support functionality is superb - the dashboard provides an effective visual interface

Cons

The application is cloud based and thus requires a constant and stable connection to the internet which can be expensive and inconvenient

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Medi M.

verification

2020-04-21

Still stuck on a WhatsApp integration because facebook won't authorize a company's facebook page despite sharing the company legal forms/requirements.

Pros

This offers ample build time and usability period to run proper production simulation before purchasing the commercial product.

Cons

It would be great if Twilio took lead on some of these if possible, represent or sale this representation so that the client doesn't need to go back and forth to meet various third party requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve F.

Solid for Salesforce integration

2020-09-13

generally speaking very happy we haven't had any significant issues with twilio and it's allowed us to accomplish our texting needs seamlessly in Salesforce.

Pros

We actually use a third party UI called Mogli.

Cons

It was a bit of a pain to set up a tool like this on an invoice basis instead of a charge as needed basis.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 201-500 employees)

Best tool for sending sms to customers

2019-09-12

it has been a good experience there tech support is super when it comes to helping with integration

Pros

best thing about this software is that how easily it can be integrated with any third party application .

Cons

nothing as of now but customers tell that burst sms is cheaper in comparison to twilio apart from this nothing bad

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark L.

Outstanding company, makes SMS integration in your apps completely seamless.

2018-07-26

Creating custom tailored apps on my main home PC that will push SMS to my phone to alert me of various behaviors and activities has been a massive time saver.

Pros

Ease of use regarding app integration. Within 10 minutes, I was sending test messages to myself.

Cons

There really isn't much to say negative about the platform. I have only used it in small scale personal apps so I have no idea how the cost and efficiency scales as you start sending thousands or millions of SMS messages to a massive client base but so far so good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ramindu D.

One of the best platforms for call/text integration

2019-05-03

I have led teams that integrate Twilio as a text notification service for various events from medication adherence to support ticket alerts.

Pros

Twilio provides a very straightforward interface to programmatically integration calls and texts in to software applications.

Cons

The price point for calls and texts are a bit on the high side. Some of the more complex configurations might be a bit hard to set up, although their documentation IS quite thorough.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 201-500 employees)

Go for paid version it will not disappoint

2019-02-12

Overall working and concept is good . It is secured and very high success rate as i have experienced.

Pros

We can send message or email through twilio and it is good to see real time experience.

Cons

Documentation is not well as when i integrate it i found so many issues than i drop a mail to support me then they guide me to the right path.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard L.

Verified Reviewer

A ridiculously easy way to get started with phones.

2014-09-25

When the topic came up of integrating phone interactions into a software solution it could send a chill down any modern developer's back.

Pros

- Trial accounts are able to see the technology work in real-time to gain an immediate understanding of what this service provides.

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 201-500 employees)

Use Fatures of phone in your Program

2020-06-12

Mostly we use this tool for WhatsApp API and its bulk messaging tool for digital marketing and SEO related business.

Pros

But the main feature which we use in our organization is the beta version of its WhatApp API to connect with clients over WhatApp directly via the programs.

Cons

Also, most of the APIs provided are third party and we do not know if they are that much trustable as Twilio itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Manju S.

Best platform for SMS integration. Twilio is my favourite platform!

2018-12-08

It actually solves the purpose of sending messages to mobile devices.

Pros

With the Twilio SMS API integration you can add SMS feature within your website or any other backed applications.

Cons

We usually use this tool for integration and I believe it has all features which as required.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian R.

The standard for online messaging services

2016-12-10

The Twilio integration was built by the ChMS company using the SMS API and it works well.

Pros

Non-profit pricing Lots of integrations Easy to sign up Easy to set up

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephan K.

Great product, never had any problems

2018-08-29

I use Twilio as a SIP provider and I am very happy with it! I route lots of international calls through Twilio.

Pros

Lots of APIs or extra functionality.

Cons

Did not find any good one through third party vendors.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

An amazing software to deliver SMS, I've never used one before but this one is amazing

2018-03-26

Pros

The user interface it is amazing and it is definitely really easy to integrate with, we have a lot of documentation and the administration dashboards are really usefull.

Cons

The price is really high but the benefit is good it is hard to say something bad about this software besides it is high price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Eugene M.

Twilio Review

2021-06-18

They are the best Teleco API service providers I have used so far

Pros

Using Twilio's APIs is really easy and the cost structures surrounding their APIs are user-friendly considering the fact that it's on a pay as you go, model.

Cons

While doing registrations is an easy process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Z.

Great texting api

2020-11-19

I am very satisfied with how little text messages cost, and the ease of integration.

Pros

We use it for alerting when things aren' going well.

Cons

No complaints really, with free trial didn't require you to verify each number you want to text before they can receive texts.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more