getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

CMDB Software with Access Controls/Permissions (2026)

Last updated: March 2026

CMDB Software Key Features

    Based on 168 user opinions, we identified 6 features that are important for any product in CMDB Software

  • Support Ticket Management

    Allow customers/users to submit support queries and service requests

    Average user rating

    4.7

  • Incident Management

    Manage and track all disruptions and incidents

    Average user rating

    4.7

  • Inventory Management

    Track and manage inventory levels to maintain proper supply

    Average user rating

    4.4

  • Service Level Agreement (SLA) Management

    Set and monitor service level agreements to ensure timely response and resolution

    Average user rating

    4.5

  • Workflow Management

    Create, design and manage workflows for repetitive tasks

    Average user rating

    4.4

  • Configuration Management

    Identify component attributes like servers, hardware, software, and manage relationships across all services

    Average user rating

    4.4
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

36 software options

Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

visit website
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
Invgate Asset Management logo

Invgate Asset Management

A Unified View of Your Assets Inventory

visit website
Discover and centralize everything you need to know about physical, virtual, and cloud assets in a single platform, laying the groundwork for building a CMDB and a normalized catalog.

Read more about Invgate Asset Management

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk provides a fully integrated Service Desk/Help Desk solution with a CMDB for both Cloud and On-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Virima logo

Virima

Intelligent CMDB automation and complete IT asset management

visit website
Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

Read more about Virima

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
Vivantio logo

Flexible Software. Focused Service.

learn more
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

Read more about Vivantio

Users also considered
Device42 logo

Automated IT infrastructure visualization & management tools

learn more
Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more

Read more about Device42

Users also considered
TOPdesk logo

The service management platform that makes service happen

learn more
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Read more about TOPdesk

Users also considered
Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

learn more
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

Read more about Alloy Navigator

Users also considered
Deepser logo

IT service desk, CRM, and asset management software

learn more
Manage the inventory of company resources and obtain complete visibility of the infrastructure: devices, machinery, contracts, licenses etc. Link tickets to the associated resource and monitor failure times. Track relationships between resources and optimize purchases. Modular and scalable.

Read more about Deepser

Users also considered
HaloITSM logo

ITSM solution for managing incidents & assets

learn more
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

Read more about HaloITSM

Users also considered
AssetSonar logo

IT Asset Management Software

learn more
EZO AssetSonar is a powerful next gen, IT asset management platform that provides full visibility into hardware, software, and licenses. By consolidating asset data and automating processes, IT teams can reduce risk, cut costs, and enhance compliance across their entire digital ecosystem.

Read more about AssetSonar

Users also considered
GLPI logo

GLPI is an IT Service Management software.

learn more
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

Read more about GLPI

Users also considered
Inserve logo

100% Dutch Servicedesk software

learn more
Inserve is online helpdesk software for managing the support department of MSP's and Agencies.

Read more about Inserve

Users also considered
Faddom logo

Real-time dependency mapping made easy.

learn more
Faddom ensures CMDB accuracy with live, agentless mapping of apps and infrastructure. Automatically update CIs without scans or credentials.

Read more about Faddom

Users also considered
ServoDesk logo

Help Desk, ITSM, Service and Support management for SMBs

learn more
Simplisys ServoDesk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.

Read more about ServoDesk

Users also considered
Canfigure logo

Modular ITSM and ITAM solution based on ITIL principles

learn more
Incredibly flexible CMDB that is fully integrated with all other modules. Ability to customize and configure every aspect of CMDB from within application without specialist knowledge.

Read more about Canfigure

Users also considered
Summit logo

The future of IT service management begins with AI.

learn more
SymphonyAI Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.

Read more about Summit

Users also considered
Qualys Cloud Platform logo

Computer and network security software for IT professionals

learn more
Qualys Cloud Platform is designed to help businesses automate the security and monitoring of web applications and gain visibility into the utilization of IT assets. It enables IT professionals to detect threats related to unauthorized access across networks and conduct audits and IP scans.

Read more about Qualys Cloud Platform

Users also considered
ky2help logo

IT service management software

learn more
ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.

Read more about ky2help

Users also considered
i-doit logo

IT documentation and CMDB solution

learn more
i-doit is a cloud-based-based open-source IT documentation and configuration management database (CMDB) software. With i-doit, users can document and manage their IT systems via a unified portal.

Read more about i-doit

Users also considered
Raynet One logo

Find out more on www.raynet-inc.com.

learn more
Complete data is the basis for managing IT assets, optimizing costs and minimizing risks.

TThe integration of different data sources and the preparation of concise dashboards and reports serve as a decision-making base and enable you to effectively manage data with the highest data quality.

Read more about Raynet One

Users also considered
SmartITSM logo

Cloud-based IT service management and help desk software

learn more
SmartITSM is a cloud-based help desk software that helps businesses handle ticketing processes, update calendar overviews, and create service catalogs on a unified platform.

Read more about SmartITSM

Users also considered
IT Asset Management logo

IT Asset Management and Software Asset Management

learn more
xAssets IT Asset Management Software offers powerful, full lifecycle IT asset management with a powerful integration toolset enabling integration to all IT systems providing a complete CMDB. Functional requirements are met quickly through configuration leading to excellent time to value

Read more about IT Asset Management

Users also considered