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Top Rated Issue Tracking Software with Collaboration Tools in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Collaboration tools facilitate clear and consistent communication, allow real-time updates and feedback, and help teams assign tasks, track progress, and manage issues efficiently. They improve coordination and ensure everyone stays informed. Our reviewers in issue tracking software rated this feature as highly important.

5 Best Issue Tracking Software with Collaboration Tools

Product
User rating
Starting price
Jira logo
4.4
(15.3K)
7.91
per user/per month
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Freshdesk logo
4.5
(3.4K)
19
per user/per month
learn more
ClickUp logo
4.6
(4.5K)
10
per user/per month
learn more
JIRA Service Management logo
4.5
(762)
20
per user/per month
learn more
GitHub logo
4.8
(6.1K)
4
per user/per month
learn more

See other top Issue Tracking products with collaboration tools

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Issue Tracking software category. They also needed to have sufficient reviews about collaboration tools, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for collaboration tools, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Jira logo
Reviews Sentiment
 
 
 
1-2(214)
3-4(6,630)
5(8,464)
Key Features
Ticket Management
Task Progress Tracking4.6

User insights about the collaboration tools feature

Reviewers highlight Jira's collaboration tools as vital for team productivity, enabling task assignment, tagging, and real-time updates. They appreciate integrations with tools like Confluence, Slack, and Bitbucket, which streamline communication and project management. Users find Jira effective for agile workflows, though some mention limited collaboration features. They value the platform's ability to manage tasks, track progress, and facilitate remote teamwork.
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“Me and my team extensively uses Jira for agile project management. It's a very good tool for collaboration as all the important personas who are linked with any user story or issue get regular notifications if any changes are made. They can tag other people, update the status (based on workflow) or leave comments that is reflected real time. ”
Verified reviewer profile picture

Shivani S.

Product Owner

“Collaboration tools in Jira play a crucial role in enhancing communication, coordination, and teamwork among project stakeholders, including team members, managers, product owners, and other contributors.”
MB

Mouna B.

PhD

Starting price
7.91per user /
per month
learn more
Pros and Cons based on 15,308 verified reviews
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Comprehensive project tracking

Effective sprint management

Enhanced team collaboration

Extensive integration options

Support for agile development

Frequent performance issues

Complex navigation

Challenging issue management

Inefficient search and filter

Complicated setup configuration

See pros and cons details
Freshdesk logo
Reviews Sentiment
 
 
 
1-2(49)
3-4(1,350)
5(2,008)
Key Features
Ticket Management
Task Progress Tracking

User insights about the collaboration tools feature

Reviewers appreciate Freshdesk's collaboration tools for their ability to streamline communication and task management. They highlight features like adding notes, mentioning users, and linking related tickets. Users find the integration with tools like Trello and call management services helpful. However, some rely more on other communication methods like Teams. They value the ease of moving tickets and avoiding duplicate work.
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“We are able to collaborate international Support Agents (Europe/Asia/USA) and grant limited access to other key members of our team who need to check specific items but are not Support Agents. We can leave notes to each other and also receive email notices when action is required or an update is needed. ”
GS

Gina S.

Customer Success Manager

“You can see when other agents are working on a ticket to avoid two people working on the same thing. Further to that, moving tickets between teams is easy, and through comments, teams can communicate with each other openly on the ticket.”
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Marcel W.

Head of Customer Service

Starting price
19per user /
per month
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Pros and Cons based on 3,407 verified reviews
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Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
ClickUp logo
Reviews Sentiment
 
 
 
1-2(50)
3-4(1,342)
5(3,166)
Key Features
Ticket Management
Task Progress Tracking4.5

User insights about the collaboration tools feature

Reviewers feel ClickUp's collaboration tools are highly effective for team coordination, allowing easy task assignment, progress tracking, and real-time editing. They appreciate features like comments, tagging, and integrations with other systems. Users report that ClickUp is intuitive and enhances remote teamwork, though some find the setup challenging. They also value the ability to share views and customize reporting options.
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“The collaboration tools allow for easy task assignment and tracking. This key feature helps teams work together more efficiently and reduces overall confusion while increasing accountability. ”
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Philip S.

Owner

“The ability to tag other team members in tasks/sub tasks if multiple team members are working on a project. Also being able to assign to multiple team members and assign watchers. ”
BS

Bianca S.

Supervisor, Connections Planning

Starting price
10per user /
per month
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Pros and Cons based on 4,558 verified reviews
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Enhanced team collaboration

Boosted productivity

Comprehensive project management

High customization and flexibility

Continuous improvements

Slow performance speed

Inconsistent bug fixes

Complex navigation

Limited mobile support

Overwhelming email notifications

See pros and cons details
JIRA Service Management logo
Reviews Sentiment
 
 
 
1-2(15)
3-4(308)
5(439)
Key Features
Ticket Management
Task Progress Tracking

User insights about the collaboration tools feature

Reviewers find JIRA Service Management's collaboration tools highly useful for team communication and issue resolution. They appreciate the ability to tag team members, track status, and integrate with tools like Slack and PagerDuty. Users report that these tools enhance project planning and execution, though some mention the need for better search functionality in Confluence. They value the platform's role in maintaining consistent communication.
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“The tools made available to manage collaboration between users are very useful and well implemented, it is always possible to easily tag other stakeholders and reassign tasks to other people”
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Simone I.

Marketing Technology Manager

“It is easy to collaborate on dashboards and user stories within projects thanks to many features that allow to tag tasks and assign users ti them.”
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Kacper K.

Software developer

Starting price
20per user /
per month
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Pros and Cons based on 762 verified reviews
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Comprehensive task tracking

Efficient request management

Enhanced team collaboration

Robust project tracking

Performance speed issues

High costs for small businesses

Complex user access management

See pros and cons details
GitHub logo
Reviews Sentiment
 
 
 
1-2(9)
3-4(1,359)
5(4,784)
Key Features
Ticket Management
Task Progress Tracking4.5

User insights about the collaboration tools feature

Reviewers indicate GitHub's collaboration tools are essential for teamwork, allowing developers to co-edit, comment, and track changes seamlessly. They appreciate features like pull requests, issue tracking, and branching, which enhance project management. Users also value GitHub's integrations with tools like Slack and Trello, enabling efficient communication and workflow. They find the platform secure and easy to use for remote collaboration.
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“With Github´s organization tool you can work collaboratively with a team seamlessly, assign permissions to each user and manage project tasks. I use it a lot for projects where I have to collaborate with other developers.”
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Carlos E.

Cybersecurity Engineer

“One of the main features of github is to ensure proper co ordination between an organisation and it does it to its best. Using issues, pull requests, branches, it has allowed ease of development and a better online work environment for all”
SA

Siddharth A.

Student

Starting price
4per user /
per month
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Pros and Cons based on 6,152 verified reviews
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Support for open source projects

Enhanced team collaboration

Strong community support

Robust version control

Effective code collaboration

Challenges with code merging

Search and navigation issues

Problems with issue management

File management limitations

Complex command line interface

See pros and cons details

Other Top Rated Issue Tracking Software with Collaboration Tools in 2026

Jira logo

Project management and work tracking software

learn more
Jira lets you log and track bugs and issues associated with projects, create stories, assign, prioritize and track them. For any team, any size. Get started!

Read more about Jira

Users also considered
GitHub logo

Social coding & collaborative development platform

learn more
GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code

Read more about GitHub

Users also considered
ClickUp logo

Productivity platform for marketing agencies

learn more
ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk seamlessly integrates with JIRA to help customer support and engineering teams stay on the same page and resolve issues faster.

Read more about Freshdesk

Users also considered
Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

learn more
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is the ultimate help desk and customer issue management software. It helps businesses manage customer requests and track issues from a single web-based interface. LiveAgent is a leader in delivering customer satisfaction.

Start with a 30-Day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Zoho Desk logo
Category Leaders

Customer service software for businesses of all sizes

learn more
Advanced process automation, feedback loops, cases management, reports makes Zoho Desk more easy to track and solve issues faster. The issue tracking cycle begins when the customer tells your company about their questions, and ends when the customer leaves feedback on the support they received.

Read more about Zoho Desk

Users also considered
Wrike logo

AI powered workflow management platform

learn more
Track and resolve issues quickly with Wrike's trusted work management. Use custom request forms to auto-assign detailed issues to relevant teams. Track progress with personalized workflows and use powerful reporting tools to showcase results.

Read more about Wrike

Users also considered
Zoho Projects logo

Project Management, Collaboration and Bug Tracking

learn more
Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time.

Read more about Zoho Projects

Users also considered
TeamSupport logo
Category Leaders

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
JIRA Service Management logo
Category Leaders

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Freshservice logo
Category Leaders

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 is 100% FREE online IT project management solution used by over 12 million companies worldwide.

Read more about Bitrix24

Users also considered
Shortcut logo

Project management platform for software development teams

learn more
Shortcut is a web-based project management platform built to meet the workflow needs of software development teams, allowing users to create stories to define project tasks, objectives and epics, while visualizing work with drag and drop Kanban boards, charting reports and automating via API access

Read more about Shortcut

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Salesforce Platform logo

Develop enterprise & customer-facing apps

learn more
Salesforce App Cloud is a platform for developing enterprise & customer-facing apps to store data, connect to any system, automate processes, and create reports. App Cloud is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning.

Read more about Salesforce Platform

Users also considered
Quickbase logo

Dynamic work management and project platform

learn more
Quickbase is a low-code application platform for dynamic work and complex project management. It allows teams to build custom applications without extensive coding, connecting information, processes, and people across business functions. It offers solutions for project management, resource optimization, workflow automation, and field service management, with features like integrations, mobile access, and real-time insights to help organizations manage work from start to finish.

Read more about Quickbase

Users also considered
Rollbar logo

Full-stack bug and issue tracking for web and mobile apps

learn more
Error monitoring & tracking tool that helps software developers, DevOps, QA, and Support engineers release better quality code faster. Instrument Rollbar SDK with your code to handle exceptions and collect data for debugging. Supports JavaScript, Ruby, Python, Java, .NET, iOS, Android, Go, and more.

Read more about Rollbar

Users also considered
Issuetrak logo
Category Leaders

Issue tracking and workflow automation platform

learn more
Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.

Read more about Issuetrak

Users also considered
Zoho BugTracker logo

Bug tracking & issue management software for SMBs

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For teams who want to fix bugs fast, Zoho BugTracker is a bug tracking software with built-in collaboration, to keep software development teams productive.

Read more about Zoho BugTracker

Users also considered
Supportbench logo

The Only AI Customer Support Platform

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Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

Read more about Supportbench

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HelpDesk logo
Category Leaders

Ticketing software for effortless customer support

learn more
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.

Read more about HelpDesk

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern AI customer service platform built for fast teams to deliver support across multiple channels from a single intuitive interface. It offers an omnichannel inbox, knowledge base, automations, analytics, and AI tools like Agents, Copilot, and Insights for faster, smarter resolutions.

Read more about Hiver

Users also considered
ManageEngine ServiceDesk Plus logo
Category Leaders

Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Read more about ManageEngine ServiceDesk Plus

Users also considered

Key features for Issue Tracking software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Ticket Management: Reviewers value the ability to create, assign, and track tickets efficiently. Customizable views, automated workflows, detailed filtering, and bulk editing enhance team productivity and organization. 95% of reviewers rated this feature as important or highly important.
  • Task Progress Tracking: Users appreciate real-time tracking of task progress, customizable workflows, and automated updates. This feature improves transparency, accountability, and helps teams identify bottlenecks and ensure timely completion. 95% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Reviewers highlight the importance of managing and tracking support tickets from creation to resolution. Features like automated assignments, prioritization, and integration with various communication tools are crucial. 94% of reviewers rated this feature as important or highly important.
  • Task Management: Reviewers emphasize the importance of organizing, assigning, and tracking tasks. Customizable workflows, real-time updates, and integration with other project management tools improve team efficiency and clarity. 92% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users appreciate the ability to set granular access controls, ensuring only authorized individuals can access or modify sensitive information. This feature enhances security and manages user roles effectively. 90% of reviewers rated this feature as important or highly important.