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Top Rated Issue Tracking Software with Commenting/Notes in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Commenting and notes enhance communication by allowing team members to discuss tasks, report bugs, and propose solutions in one place. This centralizes information, supports collaboration, and ensures all relevant details are easily accessible. Our reviewers in issue tracking software rated this feature as highly important.

3 Best Issue Tracking Software with Commenting/Notes

  • Jira - Highest rated for commenting/notes
  • GitHub
  • ClickUp

See other top Issue Tracking products with commenting/notes

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the issue tracking software category. They also needed to have sufficient reviews about commenting/notes, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for commenting/notes based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Jira logo

Jira

4.4
(15.3K)
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User insights about the commenting/notes feature

Reviewers indicate that Jira's commenting and notes capabilities are intuitive and facilitate effective communication within teams. They appreciate the ability to tag team members, attach documents, and receive notifications for real-time updates. Users find the segregation of public and private comments useful for maintaining clarity and confidentiality. They also highlight the ease of tracking comments on tickets and the integration with email and Slack for seamless collaboration.
“Commenting and notes features provide our teams with the tools they need to easily communicate and collaborate on tasks and issues, which helps teams to stay informed about the status of tasks and provide feedback and share ideas. It provides teams with the real-time updates, ease of use, visibility and integration they need to manage their work effectively, and ultimately deliver the product on time and with desired quality.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

“Jira allows team members to add comments directly to issues or tasks. This feature enables real-time discussions, providing a platform for sharing ideas, asking questions, providing updates, or seeking clarifications. Collaborative commenting fosters effective communication, encourages collaboration, and helps resolve issues efficiently.”
MD

Matt D.

Software Developer

Issue Tracking key features coverage

Jira offers 4 out of the 6 key features for Issue Tracking software identified by reviewers:

Ticket Management
Task Progress Tracking4.6
Support Ticket Management
Collaboration Tools4.4
Task Management4.6
Access Controls/Permissions4.4

Pros and cons based on 15,305 verified reviews

55% of users rated Jira 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 15,305 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive project tracking

Effective sprint management

Enhanced team collaboration

Extensive integration options

Support for agile development

Cons:

Frequent performance issues

Complex navigation

Challenging issue management

Inefficient search and filter

Complicated setup configuration

See pros and cons details

Pricing

Starting price:$7.91 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

GitHub logo
4.8
(6.1K)
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User insights about the commenting/notes feature

Reviewers appreciate GitHub's commenting and notes capabilities for their ease of use and effectiveness in team communication. They find it helpful for tracking code changes, leaving detailed feedback, and maintaining a clear project history. Users report that the ability to comment on specific lines of code and the support for emojis enhance their collaboration experience. They also value the integration with other platforms and the ability to leave personal notes, which aids in project management and debugging.
“Commenting and notes in GitHUB is very useful because it creates communication between the team working together. This communication creates a more stable workflow.”
MR

Micalen R.

Freelancer

“It is also one of the most handy tool to make notes at any specific point of our project its always help to everyone to give more attention to details.”
FI

Faraz I.

Project Manager

Issue Tracking key features coverage

GitHub offers 4 out of the 6 key features for Issue Tracking software identified by reviewers:

Ticket Management
Task Progress Tracking4.5
Support Ticket Management
Collaboration Tools4.6
Task Management4.5
Access Controls/Permissions4.6

Pros and cons based on 6,152 verified reviews

78% of users rated GitHub 5 out of 5 stars, while 0% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 6,152 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Support for open source projects

Enhanced team collaboration

Strong community support

Robust version control

Effective code collaboration

Cons:

Challenges with code merging

Search and navigation issues

Problems with issue management

File management limitations

Complex command line interface

See pros and cons details

Pricing

Starting price:$4 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

ClickUp logo
4.6
(4.5K)
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User insights about the commenting/notes feature

Users report that ClickUp's commenting and notes capabilities are essential for remote work and team collaboration. They appreciate the ability to add comments on task progress, attach files, and organize ideas efficiently. Reviewers find the real-time communication feature valuable, though some mention difficulties in accessing notes and suggest improvements like adding stickers. Overall, they find it helpful for documenting work, sharing insights, and receiving feedback from other departments and clients.
“In each task we can add comments on the progress made, in addition to incorporating evidence, including attached files in multiple formats to document the findings and record the work that is being done to complete the task.”
Verified reviewer profile picture

Marianela F.

Water Treatment Consultant

“ClickUp makes commenting and notes easy and my team can communicate in real time super easily. ”
AR

Amy R.

Bartender

Issue Tracking key features coverage

ClickUp offers 4 out of the 6 key features for Issue Tracking software identified by reviewers:

Ticket Management
Task Progress Tracking4.5
Support Ticket Management
Collaboration Tools4.5
Task Management4.6
Access Controls/Permissions4.6

Pros and cons based on 4,558 verified reviews

69% of users rated ClickUp 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,558 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team collaboration

Boosted productivity

Comprehensive project management

High customization and flexibility

Continuous improvements

Cons:

Slow performance speed

Inconsistent bug fixes

Complex navigation

Limited mobile support

Overwhelming email notifications

See pros and cons details

Pricing

Starting price:$10 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Issue Tracking Software with Commenting/Notes in 2026

BugHerd logo

BugHerd

BugHerd is the best website feedback & bug tracking tool

visit website
BugHerd makes website feedback effortless. Clients simply point, click, & comment directly on a web page. Faster website launches and happier clients every time. Trial BugHerd free today.

Read more about BugHerd

Users also considered
BOSSDesk logo

BOSSDesk

Category Leaders

BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Jira logo

Jira

Project management and work tracking software

visit website
Jira lets you log and track bugs and issues associated with projects, create stories, assign, prioritize and track them. For any team, any size. Get started!

Read more about Jira

Users also considered
Zoho Projects logo

Zoho Projects

Project Management, Collaboration and Bug Tracking

visit website
Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time.

Read more about Zoho Projects

Users also considered
InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

visit website
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
GitHub logo

Social coding & collaborative development platform

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GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code

Read more about GitHub

Users also considered
ClickUp logo

Productivity platform for marketing agencies

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ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is the ultimate help desk and customer issue management software. It helps businesses manage customer requests and track issues from a single web-based interface. LiveAgent is a leader in delivering customer satisfaction.

Start with a 30-Day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Wrike logo

AI powered workflow management platform

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Track and resolve issues quickly with Wrike's trusted work management. Use custom request forms to auto-assign detailed issues to relevant teams. Track progress with personalized workflows and use powerful reporting tools to showcase results.

Read more about Wrike

Users also considered
TeamSupport logo
Category Leaders

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
JIRA Service Management logo
Category Leaders

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Freshservice logo
Category Leaders

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

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SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Bitrix24 logo

All in one business management workspace

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Bitrix24 is 100% FREE online IT project management solution used by over 12 million companies worldwide.

Read more about Bitrix24

Users also considered
Issuetrak logo
Category Leaders

Issue tracking and workflow automation platform

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Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.

Read more about Issuetrak

Users also considered
Supportbench logo

The Only AI Customer Support Platform

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Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

Read more about Supportbench

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HelpDesk logo
Category Leaders

Ticketing software for effortless customer support

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HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.

Read more about HelpDesk

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

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Hiver is a modern AI customer service platform built for fast teams to deliver support across multiple channels from a single intuitive interface. It offers an omnichannel inbox, knowledge base, automations, analytics, and AI tools like Agents, Copilot, and Insights for faster, smarter resolutions.

Read more about Hiver

Users also considered
ManageEngine ServiceDesk Plus logo
Category Leaders

Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Read more about ManageEngine ServiceDesk Plus

Users also considered
Backlog logo

Online project management tool for developers

learn more
Backlog is an all-in-one online project management tool for developers, with bug tracking, issue tracking, wiki, version control, gantt charts & burndown charts

Read more about Backlog

Users also considered
Vivantio logo

Flexible Software. Focused Service.

learn more
Configure multiple SLAs per ticket type with defined milestones such as response, diagnose and fix. Escalation and routing rules mean you'll never miss a deadline.

Read more about Vivantio

Users also considered
ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

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ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

Read more about ServiceNow Customer Service Management

Users also considered
Userback logo

Understand what users want, and build what they love.

learn more
Userback is a visual feedback and issue tracking solution that makes it easy for software teams to collect and manage feedback, feature requests, and bug reports from their users. Collect visual feedback with annotated screenshots, video recordings, and more so that you can manage feedback faster.

Read more about Userback

Users also considered

Key features for Issue Tracking software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Ticket Management: Reviewers highlight the ability to streamline and organize ticket handling, assign priorities, track progress, and automate responses for efficiency and accountability. 95% of reviewers rated this feature as important or highly important.
  • Task Progress Tracking: Reviewers appreciate real-time updates, customizable workflows, visibility into project status, and the ability to identify issues and allocate resources effectively. 95% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Reviewers value the ability to capture, manage, prioritize, and resolve support tickets efficiently, with features like customizable forms, automation, and integration with other tools. 94% of reviewers rated this feature as important or highly important.
  • Collaboration Tools: Reviewers emphasize the importance of communication and coordination among team members, with features like issue tracking, code reviews, comments, and integrations with other collaborative platforms. 92% of reviewers rated this feature as important or highly important.
  • Task Management: Reviewers mention the utility of creating, assigning, prioritizing, and tracking tasks, along with customization options and integration with other project management tools. 92% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers highlight the ability to manage user access and permissions, ensuring secure and controlled collaboration, with options to customize roles and restrict data access. 90% of reviewers rated this feature as important or highly important.