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Managed Service Providers (MSP) Software with Alerts/Escalation (2026)

Last updated: March 2026

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66 software options

Guardz logo

Guardz

Cybersecurity solution

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Guardz is a managed cybersecurity solution built for MSPs to holistically protect and provide insurance coverage to SMEs with a holistic and multilayered approach.

The Guardz platform continuously monitors businesses' digital landscapes to safeguard their assets.

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Cove Data Protection logo

Cove Data Protection

Cloud-first data protection as a service

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Cove Data Protection offers appliance-free direct-to-cloud backup for servers, workstations, and Microsoft 365 data.

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NinjaOne logo

NinjaOne

Unified endpoint management & IT automation platform

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NinjaOne offers all the features, flexibility, and power MSPs need in a fast-to-setup, easy-to-manage package. Our centralized, policy-based management approach puts automation at the center of your endpoint management strategy while our modern UI drives radical improvements to efficiency.

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Heimdal XDR logo

Heimdal XDR

Unified analysis and incident response center

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Heimdal XDR provides a multi-layered approach to threat defense, combining threat prevention, detection, and response capabilities in a single unified platform. The platform is designed to empower MSSPs with the tools and insights needed to stay ahead of cyber adversaries and protect their clients.

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Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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ManageEngine OpManager MSP logo

ManageEngine OpManager MSP

Redefine multiclient network management with OpManager MSP

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ManageEngine OpManager MSP is an efficient multiclient network monitoring and management tool that helps service providers across the globe to oversee and handle their client's networks proactively from a remote location.

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Auvik logo

Auvik

Tool that gives IT teams network visibility and control

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Auvik’s cloud-based software simplifies & automates network management. With support for over 15,000 device types from more than 700 vendors, Auvik integrates with popular PSAs & RMMs to give you better visibility, documentation, and monitoring of your client networks.

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Atera logo

Atera

Cloud and mobile-based IT management platform with AI

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Atera’s all-in-one platform provides MSPs with various integrated solutions across the entire IT landscape, helping them gain visibility, take control, and provide the highest quality of service. This includes Remote Monitoring & Management, Helpdesk, IT Automation, Ticketing, and Reporting – all in

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N-central logo

N-central

On-premise and hosted RMM software for MSPs

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N-able N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

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N-sight RMM logo

N-sight RMM

Cloud-based remote monitoring and management platform

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N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

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Site24x7 logo

Site24x7

Category Leaders

All-in-one performance monitoring tool for DevOps and IT

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Site24x7 is a monitoring solution for DevOps and IT operations for troubleshooting applications, servers and network infrastructure

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Kaseya VSA logo

Kaseya VSA

IT systems management software for internal IT and MSPs

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Manage your MSP from a single integrated console with Kaseya VSA. Includes website monitoring, remote access, patch management, systems inventory, and more.

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Domotz logo

Domotz

Category Leaders

Network Monitoring and Management Made Simple

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Domotz is built for MSPs that manage multiple customer networks, providing centralized monitoring, automated discovery, proactive alerts, and remote troubleshooting from one platform.

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TeamViewer logo

Remote support, remote access & device management software

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TeamViewer enables MSPs to deliver efficient, secure remote support, enhancing client satisfaction and operational efficiency.

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JIRA Service Management logo

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Action1 logo
Category Leaders

Patching That Just Works

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Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

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Pulseway logo
Category Leaders

All-in-one remote IT monitoring and management platform.

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An MSP Platform that lets you manage the technology needs of small business - on your own terms - simply, efficiently, and from anywhere. RMM, Endpoint Protection and Backup, from one place. Used by 5,000+ MSPs worldwide.

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LogMeIn Central logo

Endpoint management for desktops, servers & mobile laptops

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LogMeIn Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their organization's endpoint infrastructure including desktops, servers and laptops. Users can remotely deploy & automate routine IT tasks for any PC or Mac from anywhere, via any device.

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WebTitan logo

DNS-based web filter, malware/phishing protection & security

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DNS Based Advanced Web Security Filter blocking Malware, Ransomware and Phishing attempts. MSP Private cloud versions with full multitenancy and MSP friendly pricing

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ManageEngine OpManager logo
Category Leaders

Network Monitoring & Management Software

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OpManager, world's first truly integrated network management software for faster and smarter network management.

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LogMeIn Resolve logo

Cloud-based remote support solution for SMBs

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Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

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ThreatLocker logo
Category Leaders

Zero trust cybersecurity platform for enterprise

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ThreatLocker is a Zero Trust cybersecurity platform using a deny-by-default approach. It features application allowlisting to block unauthorized software, Ringfencing™ to contain trusted apps and prevent exploitation, and Network Control to manage port access and block rogue devices. Organizations can ensure compliance with regulations while protecting against threats like ransomware and zero-day vulnerabilities.

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Naverisk logo

Remote monitoring & management for managed service providers

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Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in

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ConnectWise PSA logo

PSA tool designed for as-a-service businesses

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No more hassling clients just to get paid. Make it easier to send invoices on time & track client payments with ConnectWise Manage business management platform.

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DNSFilter logo

Cloud-based cybersecurity and network monitoring platform

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DNSFilter is a cybersecurity management software that enables enterprises, K-12 schools, and universities to detect online security threats and malware using artificial intelligence (AI) technology, machine learning (ML) algorithms, and content filtering capabilities.

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