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Birdeye
5
568
4
94
3
17
2
6
1
19
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI Agents for Multi-Location Brands
Table of Contents
Birdeye - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
Birdeye overview
Based on 704 verified user reviews
What is Birdeye?
Birdeye is a review management solution offering key features such as negative feedback management, review request, review monitoring, and response management, among others.
Who uses Birdeye?
By industry, Birdeye reviewers are most commonly professionals in marketing and advertising (19%). The most frequent use case for Birdeye cited by reviewers is review management (57% of reviewers).
What do users say about Birdeye pricing?
Reviewers appreciate the free trial and say Birdeye is cost-effective with competitive pricing, especially for small businesses. However, some users report high costs, confusing pricing, extra fees for features, and recent price increases reducing value.
Starting price
Pros & Cons
Review Management
Client Management
Customer Support
Pricing
Integrations
Cancellation
Birdeye’s user interface
Birdeye review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about Birdeye?
Users say Birdeye streamlines review management by automating requests, consolidating feedback from multiple platforms, and helping address negative reviews privately. They find it effective for improving online reputation, tracking review goals, and integrating with various business systems, though some mention a learning curve and occasional glitches with integrations or notifications.
Reviewers indicate the platform is generally easy to use and accessible across devices, with helpful customer support and onboarding resources. They note, however, that pricing can be high for small businesses, and some features or advanced tools may require additional costs or are not always intuitive.
Select to learn more
Who uses Birdeye?
Based on 704 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Birdeye's key features
GetApp's analysis of 94 verified user reviews collected between November 2021 and June 2024 identifies Birdeye's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Birdeye's Negative Feedback Management capabilities. They report it allows them to resolve issues with customers they might not have known about otherwise. Users indicate it helps in addressing negative content and redirecting conversations offline. They find the ability to customize auto replies and use templates valuable. Reviewers mention the ease of managing feedback in one place and the opportunity to learn and grow from customer complaints. They say it helps in handling negative feedback quickly and confidentially. Of the 22 Birdeye users who gave detailed accounts of their use of Negative Feedback Management, 100% rated this feature as important or highly important.
Reviewers highlight Birdeye's Review Request capabilities as incredibly effective for sending out requests. They report it integrates well with systems like Google Profile, Facebook, and Yardi. Users appreciate the automation, which saves time and boosts reviews across multiple platforms. They find it easy to use, especially for bulk uploads, and mention the ability to send requests via email or text. Reviewers also note the importance of generating consistent good reviews and the ease of requesting reviews from customers. Of the 38 Birdeye users who gave detailed accounts of their use of Review Request, 97% rated this feature as important or highly important.
Users report Birdeye's Review Monitoring capabilities allow them to manage reviews from multiple sources in one place. They appreciate the notifications for new reviews, which help them respond promptly. Reviewers indicate the centralized inbox is helpful for handling feedback and tracking overall reputation. They find it easy to navigate and filter reviews by date. They say it saves time by providing a one-stop place to see all reviews and helps them stay on top of both positive and negative feedback. Of the 26 Birdeye users who gave detailed accounts of their use of Review Monitoring, 96% rated this feature as important or highly important.
Reviewers appreciate Birdeye's Response Management capabilities for generating unique responses quickly with AI. They report the unified interface allows them to reply to reviews without switching platforms. Users find the response templates easy to set up and use. They mention the option to have Birdeye respond to reviews or do it personally. Reviewers indicate it makes the management process easy and efficient, and they value the notifications for new reviews, which enable immediate responses. Of the 16 Birdeye users who gave detailed accounts of their use of Response Management, 88% rated this feature as important or highly important.
Sara A.
Social Media Manager
Conor D.
Digital Marketing Consultant
Cathi C.
Owner
Lisa V.
Estimator
All Birdeye features
Features rating:
Birdeye alternatives
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Starting from
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/user
Per month
Brand24
Starting from
199
Per month
Weave
Starting from
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Birdeye pricing
Pricing plans
Pricing details:
Starter
No pricing info
Features included:
- Unlimited Users
- Unlimited Contacts
- Campaigns
- Team Chat
- Payments
- Integrations
- Mobile App
- Reviews
- Listings
- Messaging
Growth
No pricing info
Features included:
- Unlimited Users
- Unlimited Contacts
- Social
Dominate
No pricing info
Features included:
- Unlimited Users
- Unlimited Contacts
- Referrals
User opinions about Birdeye price and value
Value for money rating:
To see what individual users think of Birdeye's price and value, check out the review snippets below.
Lacy H.
Office Manager
Eric P.
VP of Sales
Birdeye integrations (103)
Integrations rated by users
We looked at 704 user reviews to identify which products are mentioned as Birdeye integrations and how users feel about them.
Integration rating: 4.8 (8)
Integration rating: 5.0 (8)
Integration rating: 5.0 (7)
Integration rating: 5.0 (6)
Integration rating: 3.7 (5)
Integration rating: 5.0 (4)
Birdeye customer support
What do users say about Birdeye customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Birdeye customer support.
Widely noted by reviewers, Birdeye's customer support is responsive, knowledgeable, and quick to resolve issues.
A large number of users highlight the helpful onboarding, training, and ongoing assistance from the support team.
Common user feedback praises the ease of contacting support and the dedication to customer satisfaction.
A minority of users report slow response times, difficulty reaching support, or unhelpful interactions when issues arise.
Support options
Training options
To see what individual users say about Birdeye's customer support, check out the review snippets below.
“Their support has been super helpful with any questions or troubleshooting needed.”
Thomas Q.
Digital Marketing Manager
“I have had nothing but a positive experience with Birdeye, their product is extremely helpful and their support team is quick and responsive.”
Quinn G.
Digital Marketing Specialist
“When we needed extra support or reports, it seemed to take awhile to get ahold of someone.”
Kess H.
Client Specialist
Birdeye FAQs
Birdeye has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is Birdeye used for?
Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.
Q. Does Birdeye support mobile devices?
Birdeye supports the following devices:
Android, iPad, iPhone
Q. What level of support does Birdeye offer?
Birdeye offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
