GetResponse Features

GetResponse

The world's easiest e-mail marketing

4.12/5 (269 reviews)

Competitor Feature Comparison

"What If" Scenarios
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API
Activity Dashboard
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Analytics/ROI Tracking
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Automated Scheduling
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CRM
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Campaign Management
Campaign Scheduling
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Channel Management
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Click Tracking
Configurable Workflow
Contact Database
Contact Management
Content Management
Customer Database
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable CTAs
Customizable Fields
Customizable Forms
Customizable Templates
Customization
Data Import/Export
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Design Management
Drag & Drop
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Distribution
Email Invitations & Reminders
Email Marketing
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Form Builder
Geographic Maps
Image Editing
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Lead Capture
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Mobile Optimized Emails
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Responsive
Rich Text Editor
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SEO Management
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Social Marketing
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Website Visitor Tracking
Visit WebsiteCompare App
"What If" Scenarios
AB Testing
API
Activity Dashboard
Activity Tracking
Analytics/ROI Tracking
Appointment Scheduling
Auto-Responders
Automated Scheduling
CAN SPAM Compliance
CRM
Campaign Analytics
Campaign Management
Campaign Scheduling
Campaign Segmentation
Channel Management
Chat/Messaging
Click Tracking
Configurable Workflow
Contact Database
Contact Management
Content Management
Customer Database
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable CTAs
Customizable Fields
Customizable Forms
Customizable Templates
Customization
Data Import/Export
Delivery Tracking
Design Management
Drag & Drop
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Distribution
Email Invitations & Reminders
Email Marketing
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Form Builder
Geographic Maps
Image Editing
Image Library
Landing Pages/Web Forms
Lead Capture
Lead Management
Lead Nurturing
Lead Qualification
List Management
Live Chat
Location Tracking
Marketing Automation
Mobile Access
Mobile Optimized Emails
Multi-Campaign
Multi-Channel Marketing
Multivariate Testing
Newsletter Management
Preview Functionality
Real Time Analytics
Real Time Editing
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Responsive
Rich Text Editor
Rules-Based Workflow
SEO Management
Sales Analytics
Search/Filter
Segmentation
Social Marketing
Social Media Integration
Spam Blocker
Subscription Management
Tagging
Template Management
Third Party Integrations
Video Conferencing
Video Streaming
Visitor Tracking
Visual Analytics
WYSIWYG Editor
Website Visitor Tracking
Visit WebsiteCompare App
"What If" Scenarios
AB Testing
API
Activity Dashboard
Activity Tracking
Analytics/ROI Tracking
Appointment Scheduling
Auto-Responders
Automated Scheduling
CAN SPAM Compliance
CRM
Campaign Analytics
Campaign Management
Campaign Scheduling
Campaign Segmentation
Channel Management
Chat/Messaging
Click Tracking
Configurable Workflow
Contact Database
Contact Management
Content Management
Customer Database
Customer Segmentation
Customer Surveys
Customizable Branding
Customizable CTAs
Customizable Fields
Customizable Forms
Customizable Templates
Customization
Data Import/Export
Delivery Tracking
Design Management
Drag & Drop
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Distribution
Email Invitations & Reminders
Email Marketing
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Form Builder
Geographic Maps
Image Editing
Image Library
Landing Pages/Web Forms
Lead Capture
Lead Management
Lead Nurturing
Lead Qualification
List Management
Live Chat
Location Tracking
Marketing Automation
Mobile Access
Mobile Optimized Emails
Multi-Campaign
Multi-Channel Marketing
Multivariate Testing
Newsletter Management
Preview Functionality
Real Time Analytics
Real Time Editing
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Responsive
Rich Text Editor
Rules-Based Workflow
SEO Management
Sales Analytics
Search/Filter
Segmentation
Social Marketing
Social Media Integration
Spam Blocker
Subscription Management
Tagging
Template Management
Third Party Integrations
Video Conferencing
Video Streaming
Visitor Tracking
Visual Analytics
WYSIWYG Editor
Website Visitor Tracking
Visit WebsiteCompare App

Mobile apps

iOS App


110 reviews

Requires iOS 11.3 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


3,235 reviews

GetResponse Feature Reviews

25 reviewers had the following to say about GetResponse's features:

Aris G.

GetResponse is the leader for Email Marketing

2021-01-11

We are mostly using GetResponse as an email marketing platform, email automation software and autoresponder.

Pros

They also have ready templates for funnels, email marketing and an app called Social Ads Creator that helps you generate material for social media ads.

Cons

The editor is breaking some changes on the content when switching from Mobile to Desktop or vice versa.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from GetResponse


Hi Aris! Thank you for taking the time to leave such a thorough review of GetResponse. We greatly appreciate! -Taylor

Read more
Janice W.

Small Business, eLearning and Marketing Users must try

2018-08-28

It made so much sense to them as many who create eLearning for sale do not realise that they need an automated system of some kind for tracking and selling via auto responders for residual income ROI.

Pros

Ease of Use and Great UI Extremely useful for Branding your eMail Campaigns.

Cons

Other than that, I really do like Get Response as a mid-range eMail Campaign Management CRM The Webinar did not always work well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Market Research company, 11-50 employees)

This is a nightmare of email marketing

2019-08-09

I'm so dissatisfied and in search of an alternative solution.

Pros

- Good interface design; - Simple API integration; - Opportunity to connect landings, forms, and email marketing in one place.

Cons

- Very primitive and limited automation workflows ( we were not able to automate the sequence of emails when the tag or action is not assigned to drive better engagement and retention); - Not convenient reporting (this is always a challenge to analyze results of email marketing and there is no way to connect goal complections from analytics); - Poor functionality (every time my team face some limitations and it seems that a lot of functionality is on MVP stage); - Dissatisfied support (you may waste all the day to understand how to fix your issue); - Forms are not mobile adapted; - Landings are so limited too and hard to create great CRO design; - Some data dissapierd or incorrectly showed (usually we see that people click on links which do not exist in the newsletter) - All the emails go to the promotion section and there is no way to go inbox not to get lost

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick R.

This software is not bad.

2019-08-15

The training is also excellent to help improve your marketing.

Pros

It gives you great templates and products. The analytics are very helpful for tracking your results.

Cons

Using for email marketing, we had issues with our open rates getting reduced by 50% or more without change in our usage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason M.

Fantastic all in one email marketing platform!

2017-11-08

Channels my prospects into the appropriate funnels and maintains contact information.

Pros

The new version provides all the funnel, automation, landing pages, and auto responders I could ever need with hundreds of customizable templates.

Cons

It would be nice to have more tutorials on the feature and how it can be integrated into your marketing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bond H.

Verified Reviewer

We got an immediate boost by switching to GetResponse

2014-06-18

Of course all the cool features in the world mean nothing without deliverability so I ran tests and am happy to report that GetResponse has excellent deliverability.

Pros

The mobile friendly templates, timing features, list management functions and great deliverability made GetResponse and excellent choice for our company.

Cons

The interface takes a little getting used to but the features are well worth taking a little time to get familiar with the system.

Source: GetApp
Helpful?   Yes   No
Read more
Anuj K.

GetResponse Best Email Marketing Software To Target Business Leeds

2020-08-22

We Work for client separately and have to create multiple email campaign for business leads using fresh email data.

Pros

We can import and export emails list in our campaign easily.

Cons

No problem face during use of GetResponse for our client business. It's useful to grow business by targeting customers in multiple countries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from GetResponse


Hi Anuj, we're thrilled to see that you've had such a positive experience with GetResponse. We love helping you and your customers reach your marketing goals! We'd love to learn more about the results you've been achieving with us. If you'd be interested in sharing them, please contact us at social@getresponse.com, so we can showcase your company in our communication. Thanks! - Maria

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Preet C.

Verified Reviewer

The Beast Email Marketing Tool

2020-08-22

Overall I would like to conclude that GetResponse is the best ever Email Marketing tool for Begginer Blogger, Youtuber or Digital Marketer.

Pros

I can build my customer email list easily and even export it to my local storage. 2.

Cons

Their analytics are slow and confusing little bit than other platform. 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No

Response from GetResponse


Hi Preet! Thank you for your review! We greatly appreciate it. -Taylor

Read more
Lee K.

GetResponse Email Software or something more?

2019-04-17

Once the email is collected it can go into a holding pattern and the software will automatically send the contact a welcome email right away or at a specified time after the initial engagement. You can even set up emails in advance and time them to be delivered days after the initial contact to remind them of your brand and keep your business on their mind.

Pros

There is a very powerful Workflow Editor that makes setting up a complete email marketing campaign a breeze and the templates are reasonably laid out, so you can build your whole campaign efficiently and quickly using templates or if you need a more complex setup you can build from scratch.

Cons

If you grow fast you will need to bump up to the next level which cost more however you also then get access to 5000 subscribers and you get access to do the webinar marketing so it’s not really a negative.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julien L.

Great all in one automation marketing tool

2019-09-13

I am really happy to use this tool. I choose it for a client who work in a sensitive sector (forex education) and I don't regret my choice.

Pros

Great automation marketing tool with lot of options (forms, landing pages, webinars, API) They are not stiff like others email marketing tools (Mailchimp, Active Campaign).

Cons

They don't offer a lot of native integrations like other automation marketing tools (Active Campaign and Autopilot).

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
carl g.

Effective tools for online marketing campaigns.

2019-07-25

We save a lot of time in creating email marketing campaigns and professional landing pages without the need to hire expensive programming and design services.

Pros

It has designs and templates that have generated many conversions and have been tested by the GetResponse marketing team.

Cons

Prices and plans are quite high. The trial version is only 15 days.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Irayya m.

Needs to Improve the Usability of the application

2021-02-17

I am very much happy with the functionality if someone reworks the usability part, it will be one of the best products.

Pros

It has awesome features, like process automation, template design, preview different device look and feel

Cons

Needs to improve the usability, search, report building list, changing the template from the automation design page

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from GetResponse


Hi Irayya!

Thanks for taking the time to leave a review. We really appreciate it. I will share your feedback with the team so we can continue to improve. -Taylor

Read more
Robert B.

GetResponse Review

2021-05-15

In my daily work I use a lot of email marketing software.

Pros

The program is very extensive and you have many options for setting up and testing your e-mail campaigns. Thanks to the extensive analytics you have the opportunity to follow your campaigns properly.

Cons

Unfortunately, there is no free package available. The knowledge base is not in Dutch. It does take some time to master the functions. But once you know this, GetResponse works perfectly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from GetResponse


Hi Robert!

Thank you for taking the time to leave this review. I will be sharing your feedback with the team so we can continue to improve. -Taylor

Read more
Anonymous
A verified reviewer

I have used a number of autoresponder and email services Get Response is of high quality

2018-04-15

Pros

A good number of Newsletter templates is a nice feature and simple campaign directions make this a steady client contact service

Cons

Picky on who might be added to any contact list. Get Response wants a very low bounce rate which does make sense in the long run

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Allan B.

A quality email automation tool!

2019-03-31

One of the best email marketing tool today!

Pros

Setting up a campaign is easy and they offer a tutorial on how to make one.

Cons

I have some issues with their drag and drop interface. It is a little bit complicated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Idael D.

Excelent marketing automation tools!

2017-12-15

Pros

have everything integrated in the same plattform, from landing pages to crm, and email marketing, good templates

Cons

the UI for the builder could be more flexible for making designs for emails and landing pages not that many native integrations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mayank D.

Best All-in-One Marketing Platform for Every Online Business

2021-05-04

I really love their sales funnel feature and my conversion rate boosted by 200% by using one of their ready-to-use template having a high open-rate.

Pros

I like its integration feature the most, connects every popular e-commerce site including Google Analytics. This feature really helps me to connect to an e-commerce site like Shopify and prepare an email marketing campaign.

Cons

1. Difficult to navigate between multiple opt-in. 2. Webinar attendees limit of 100 in "Plus " plan. Required to increase it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from GetResponse


Hi Mayank!

Thanks for taking the time to leave this review. I have shared your feedback with our team so we can continue to improve! -Taylor

Read more
Victory E.

My experience with the use of Getresponse

2020-03-10

Its a good product, but I find myself always needing the help of customer service most times during my use of it, and they were always there to help sort out all my challenges - their customer service is just awesome I must say.

Pros

It has lots of pro feature for a modern day email marketing campaign, and its well optimized for mobile email campaigns

Cons

The site is mostly too heavy to load and also needs a little bit of learning curve to understand the software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from GetResponse


Hi Victory! Thank you for your feedback. It is appreciated. -Taylor

Read more
Elaine A.

A user-friendly newsletter tool.

2018-05-05

Pros

-Offers a easy-to-use editor. -Templates are easy to edit.

Cons

-List management is a bit confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Daniele D.

Good choice to start your email marketing campaign

2019-05-02

Pros

Getresponse is a good choice when someone is at the beginning with email marketing, because it is powerful but easy to use.

Cons

it doesn't have a strong feature to canalize the lead and put them in a different category or multiple categories in order to do an optimized retargeting campaign

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah F.

GetReponse makes it so easy to manage our database and we can integrate it with other software

2018-01-23

GetReponse makes it so easy to manage our database, we can integrate it with other facilities such as mail munch and customers can unsubscribe to their choosing without any effort on our part.

Pros

GetResponse is an excellent web-based facility which we use to manage multiple emailing lists for various brands. We particularly like the ability to create saved searches, individual campaigns and an easy to manage database.

Cons

We have occasionally had the odd problem with emails corrupting post send which is not ideal but have found as long as we schedule for a few minutes ahead and then check the preview we can get round this issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
fabian d.

My Getresponse Review

2021-07-28

I easily design my marketing campaigns and even get customers to my landing page with the built in advert creator for Facebook and Google.

Pros

You can host your website, build beautifull landing pages, capture leads, place adverts in social media and google, and send unlimited emails to your list.

Cons

The only thing I can think of is that there are cheaper autoresponders on the market. However, these cheaper autoresponders do not provide the functionality and ease of use of Getresponse.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

I've used Get Response for two years because some of my clients requested it

2017-11-15

Get Response is a powerful tool for marketing campaigns with a clear & easy to use interface

Pros

The very intuitive interface with easy steps to follow is what I liked the most about Get Response as well as a clear process to create follow-up emails and campaign

Cons

The settings of campaigns is not apparent enough for me either.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Shradha S.

A suite of email marketing tools designed to deliver tailor-made offers to your contacts.

2018-04-27

Pros

The best feature of this tool is that it has more than 1000 free iStock images and 500+ pre-designed templates.

Cons

The free trial is only for 30 days, a post which the starter pack doesn't have salesforce integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Leisure, Travel & Tourism company, 11-50 employees)

GetResponse is a solid alternative to MailChimp

2019-12-03

It is critical to segment your marketing tools from your back-end dependencies (MailChimp owns Mandrill!!!)

Pros

GetResponse is a quality platform that has been very reliable with the design and delivery of our marketing emails.

Cons

MailChimp allowed exports of all email campaign data into Excel so you can manipulate and analyze data as needed, but for whatever reason, GetResponse doesn't do this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more