iPresso Reviews

iPresso

360-degree marketing automation platform

iPresso

Review Summary

Pros

Cons

Overall rating

4.7

(6)

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6 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Complex platform for consciuos and demanding users

Reviewed 2 years ago

Helped us generating, nurturing and passing over to CRM a lot of leads. Support helped us in setting up a few of interesting solutions.

Pros

Support, out of the box attitude. Different, usable modules, openness for external integrations.

Cons

Minor details. Need to have a small training before usage, but initial workshop is anyway included in the enterprise package.

Vendor response

Thank you Maciej! - iPresso Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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iPresso review

Reviewed 4 years ago

Carefully thought out CRM/marketing automation system with a broad range of functionalities. Regularly developed further what makes it up to date (compared to other solutions on the market) all the time. Great customer support from the provider which assists during on the job activities but also in more complex cases (planned integrations with other systems, etc.). Nevertheless, the not available...

Pros

Very intuitive software. Easy to learn. After a one day training session participants are able to use it and start creating funnels with different type of segment complexity.

Cons

Like every non custom made system, which is made for a broad audience, often from different business sectors with different business attitudes and needs, iPresso doesn't allow to make adjustments to the system quickly and therefore agile react to new business opportunities. Changes to the system require usually some time to be introduced for all customers (users), or are individually planned but nevertheless need some time for preparation.

Vendor response

Thank you for your review Zuzanna!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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I'll say Intuitive and reliable

Reviewed a year ago

Overall, the tool is dependable and comes with great support which is kind of a meta solution to any other minor problem you may have with the solution.

Pros

- Technical and related support was dependable - Nuanced and useful reports on the performance of campaigns and broadcasts according to relevant segmentations - Product team takes feedback very well and responds swiftly to error and bug complaints

Cons

- Some features and configuration settings seem to be too hidden or embedded in the application - I've had this tool implemented in two organisations that I have worked with, and in both companies, a day-long training session was needed for onboarding staff onto the tool, this was a bit of an inconvenience, twice for me now! But after that, it's pretty intuitive to pick up.

Vendor response

Thank you for the sincere review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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iPreso & B2B marketing

Reviewed 2 years ago

We've decided to begin our cooperation with iPresso a year ago and undoubtedly will continue to support sales using their solution for a long time. As a B2B company (not engaged in retail or online shopping business), we are highly demanding business partner, who expects product suited to our needs . The intuitive software helps us to understand our online client needs, collects data and executes repetitive...

Pros

- B2B software solution - suited to our needs - intuitive software - useful reports - wide variety of automation scenarios - tech support

Cons

You need to spend some time to learn how to use advanced options/features

Vendor response

Thank you! We are here to help pro-marketers and we are very happy that PRO marketer as you are has so good experiences with iPresso :-)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very useful and powerful system with a great support team.

Reviewed 3 years ago

Useful and powerful system allowing to automate many marketing processes in an e-commerce store.

Pros

We really appreciate very helpful and devoted support team as well as the fact the tool is constantly developed following suggestions from the customers. So even if at the beginning we felt that there are some functionalities which are missing, soon they were developed following our needs. Furthermore, comparing to some other marketing automation systems, we feel that iPresso works faster and more failure-free. For more than 1/2 year of using I can't remember any major crash of the system or any other serious trouble which is quite impressive.

Cons

There are some things in the interface which can be improved - basically some functionalities are a little bit difficult to find or sometimes they have to be operated by iPresso staff, not by ourselves. Maybe it's because I am accustomed to some other marketing automation system which I found easier and more user-friendly (although on other fields iPresso beats the other system). However generally speaking, it's not a major flaw.

Vendor response

Thank you! This give us even more energy to work on customers' success :-) Your iPresso Team

Overall Rating
  • Ease of use
  • Customer support

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The life before Marketing Automation (eg. iPresso) didn't exist:)!

Reviewed 5 years ago

iPresso Express easy to use but not less powerful for our needs than it's Big Brother iPresso Enterprise. Access to support couldn't be easier. You can call and talk to rep and resolve your problem immediately! Separate task are the developers. Updates are made on regular basis, every update brings a huge improvement in new mail templates, landing pages, adds lots of new 3rd party integrations. You...

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Cons

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