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Conversational Marketing Platform Software with Engagement Tracking (2026)

Last updated: April 2026

Conversational Marketing Platform Software Key Features

    Based on 335 user opinions, we identified 6 features that are important for any product in Conversational Marketing Platform Software

  • Chatbot

    AI-based platform which conducts a conversation via auditory or textual methods

    Average user rating

    4.7

  • Chat/Messaging

    Communicate using direct chat or messages within the system

    Average user rating

    4.9

  • SMS Messaging

    Send messages via SMS

    Average user rating

    4.7

  • Communication Management

    Manage and track all internal and external communication conducted via calls, email, text, or chat

    Average user rating

    4.6

  • Contact Database

    Centralized database of stakeholders and their contact information such as names, address, phone number etc.

    Average user rating

    4.6

  • Campaign Management

    Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

    Average user rating

    4.6
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

98 software options

LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

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Intercom logo

AI-powered customer service with helpdesk

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Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

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Birdeye logo
Category Leaders

AI-based webchat assistant for business conversations

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Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

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Tidio logo
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Aill-in-one customer support software with AI features

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Tidio is a conversational marketing platform comprising live chat, chatbot, AI agent, and lead generation features. Engage your customers live, generate leads via chatbot automation, answer questions about products and services with Lyro, an AI agent that provides truthful, human-like answers.

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Weave logo

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

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TextP2P logo
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SMS Marketing and Ringless Voicemail Drops with Automation

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TextP2P offers texting, email, and ringless voicemail combined in platform for small to medium size businesses in the US & Canada. The platform allows users to do bulk messaging or do 2-way conversations with a 98% open rate. It also supports message automation, keywords, and surveys.

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Drift logo
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Live chat & in-app messaging for sales & marketing

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Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

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CTM logo

Conversation analytics for marketing attribution

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CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

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Tiledesk logo
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Build AI Agents with drag-and-drop. No code required.

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Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

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Attentive logo
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AI-enabled SMS and email marketing platform

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Attentive is an AI-powered SMS and email marketing platform that enables businesses to deliver personalized messaging at scale. The platform combines SMS, RCS, and email capabilities with advanced AI technology to help companies connect with customers through targeted campaigns. Attentive offers tools for list growth, analytics, and compliance while supporting various industries including retail, hospitality, and entertainment across multiple countries.

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OnceHub logo

Be where it matters. Bring your A game and sell.

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OnceHub goes all out to capture and qualify new leads and engage them productively while you’re busy with other things. Save yourself time and money with a highly adaptable scheduling solution packed with features you and your prospects will love.

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Clepher logo
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Get Clepher with Chatbots

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With Clepher's AI-powered conversational chatbots, users engage with customers on Facebook, Messenger, and Instagram Direct Message. Building a bot is easy with the visual drag n' drop builder. Use any of the 50+ native integrations. Add Zapier or Make to take your bot to the next level!

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CoPilot AI logo

Streamline Your Sales Pipeline with CoPilot AI

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Transform your sales strategy with CoPilot AI, cutting-edge AI-powered sales enablement software. Prioritize prospects, engage with purposeful messages, and deliver personalized insights to elevate your conversion rates.

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Medallia Concierge logo

Text messaging for customer service & team collaboration

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Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more

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11Sight logo
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The shortest path to revenue.

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#1 Inbound Video Call Platform for Revenue Teams.

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VideoAsk logo

Get personal with face-to-face interactions: at scale

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Interact face-to-face with your audience using short and simple video chats. Ideal for converting leads, speeding up recruitment, getting authentic testimonials, and engaging your audience.

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Salesmsg logo
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Simple, scalable, two-way business texting

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Salesmsg is two-way MMS and SMS business texting software that allows businesses to have real-time conversations with their customers at scale. The software enables users to send, receive, and manage messages online to communicate with leads, prospects, customers and clients instantly.

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Mobile Text Alerts logo

#1 SMS Marketing Service for Businesses

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Mobile Text Alerts helps businesses grow their sales through SMS marketing. Our online dashboard and mobile app allows users to send and receive mass text messages, manage subscribers, segment lists, engage in 2-way conversations, connect integrations and interact with messaging analytics.

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Emotive logo

Texting that's human, at any scale.

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Emotive is the world's first and only consumer sales platform. We enable eCommerce brands to scale 1:1 relationships with millions of customers through two-way text message conversations.

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ChatBot logo

Easy to use chatbot platform for business

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Good customer relationships form the basis of a successful business. With ChatBot, you’ll build strong connections by engaging users coming to your website. Support visitors browsing your offers and help them find and purchase products.

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Pony Express HQ logo

Cloud-based SMS text messaging marketing solution

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Pony Express HQ is an online SMS text messaging marketing solution which enables businesses & communities to send and receive SMS text messages with deals, updates, and information to large groups of customers. Pony Express HQ is built for non-technical teams with no training required.

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Dashly logo
Category Leaders

Marketing and customer conversation management platform

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Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and targeted messages.

An unlimited number of seats for every plan.

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Landbot logo

Build AI Agents that convert. No engineering needed.

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Landbot is a no-code AI Agent builder that lets revenue teams build AI-enhanced, multi-channel lead and customer support workflows without engineering.

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Involve.me logo

Create high-converting funnels that turn visitors into leads

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involve.me is a no-code lead generation funnel builder. It packs powerful tools for lead capture, lead routing, and lead scoring—helping you convert online visitors into qualified leads. Easily embed on your website or share with a simple URL.

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Froged logo

THE one tool for onboarding, engagement & customer support

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FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.

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