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Dispatch

Field Service solution for enterprises and technicians

Table of Contents

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Dispatch - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: November 2025

Dispatch overview

What is Dispatch?

Dispatch is the only software platform purpose-built to help Home Service Enterprises successfully unlock the potential of service provider networks to provide world-class customer experiences.

We make it easy by centralizing all service interactions onto one platform to give modern enterprises a flexible suite of solutions that minimize friction, maximize customer experience, and consolidate real-time service interaction data to measure trending performance and drive intelligent decision-making. Dispatch enables enterprises to own every service experience and create lifelong customers.

Our solution seamlessly integrates with your existing technology and adds what’s missing, optimizing your service operations, and providing a level of performance insight not previously possible. See Dispatch data in your existing systems, or reflect all of your data inside the Dispatch platform. Eliminate the need for your service providers to work out of multiple apps with Gateway partnerships.

Dispatch integrates with a wide variety of third-party tools that help automate service operations, such as SAP, Oracle, Quickbooks, Stripe, Xero, Twilio, Balanced Payments, FieldOne, and many more.

The Dispatch platform provides enterprises with an intuitive frontend for onboarding service provider networks, logic for finding the right person for every job, and aggregated reporting for robust network measurement.

Dispatch enables enterprises to grow and engage their service network by efficiently attracting, engaging, and retaining high-quality service providers while managing costs and compliance. Our dedicated engagement team maximizes service provider adoption and usage by providing personalized training and support.

The mobile app is available for iOS and Android devices, where technicians can view information on upcoming jobs, and get directions to the service location using the device’s GPS. Technicians can communicate with the customer and dispatcher right from the app. Customers receive automatic reminders about upcoming service appointments and can track their technicians in real time. Organizations can create branded invoices and technicians can accept payments from customers directly in the field.

Dispatch offers services on a monthly subscription basis that includes support via phone, email and through an online knowledge base.

Key benefits of using Dispatch

Dispatch centralizes all service interactions onto one platform to give real-time visibility across all field operations, helping enterprises own every service experience and create lifelong customers.

Dispatch's location tracking features provides organizations with the real-time location of every field worker in one aggregated view.

Dispatchers can effectively choose and schedule technicians based on the appropriate skill set, availability, and proximity to a job.

Dispatch enables enterprises to measure service provider compliance, time to schedule, job lifecycle, on-time arrivals, customer satisfaction, and much more.

Users can generate and send branded invoices by email and with Dispatch's credit card processing integration, technicians can accept payments on the spot via their mobile device.

With Dispatch, customers can rate their experience after a job is completed, and companies can view aggregated feedback reporting.

Starting price

129flat rate /
per month

Alternatives

with better value for money

Dispatch’s user interface

Ease of use rating:

4.0

(42)

Dispatch pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(7)

3-4(12)

5(23)

What do users say about Dispatch?

customization n the fact that it crashes 2 times a month, field workers on mobile app constantly have problems , and customer support is only 9 to 5, emergency after hours is non existent

Select to learn more

Who uses Dispatch?

Based on 42 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Construction

Consumer Services

Electrical/Electronic Manufacturing

Hospitality

Others

Use cases

Scheduling

Service Dispatch

Field Activity Management

Field Service Management

HVAC

Dispatch's key features

Most critical features, based on insights from Dispatch users:

Alerts/Notifications

4.0

(4)

Customizable forms

3.3

(3)

Scheduling

3.2

(6)

Customer database

2.8

(4)

Third-Party integrations

3.3

(3)

Work order management

3.0

(4)

All Dispatch features

Features rating:

4.1

(42)

Automated scheduling

4.5

(2)

Availability management

4.0

(2)

Location tracking

2.5

(2)

Task scheduling

4.5

(2)

Mobile access

2.3

(4)

Contract/License management

4.5

(2)

Service history

2.0

(2)

Dispatch management

2.0

(2)

Historical reporting

3.5

(2)

Electronic signature

3.7

(3)

Calendar management

5.0

(1)

Self service portal

5.0

(1)

Quotes/Estimates

1.0

(1)

Performance metrics

(0)

Payment collection in the field

(0)

Mobile app

(0)

Maintenance scheduling

(0)

Reminders

(0)

Reporting/Analytics

(0)

Routing

1.0

(1)

Skills tracking

(0)

Status tracking

(0)

Technician management

(0)

Variable workforce

(0)

Job tracking

(0)

Job management

1.0

(1)

GPS

1.0

(1)

File storage

5.0

(1)

Estimating

(0)

Employee scheduling

(0)

Employee database

(0)

Electronic payments

(0)

Document storage

(0)

Customer history

5.0

(1)

CRM

1.0

(1)

Contact database

(0)

Compliance tracking

(0)

Billing & invoicing

1.0

(2)

Accounting integration

1.0

(1)

Dispatch alternatives

Dispatch

4.0

(42)

Starting from

129

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.1

Value for Money

4.1

Customer Support

3.9

Jobber

4.6

(1.3K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

FieldPulse

4.6

(380)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

BuildOps

4.5

(149)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Dispatch pricing

Value for money rating:

4.1

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

PRO

129

Per month

Features included:

Create Unlimited Jobs
Schedule & Assign Unlimited Appointments
Create Estimates/Invoices
Offline Credit Card, Cash, Check Payments
Track Field Staff & Technicians
Automated SMS, Email Notifications
Access to Web and Mobile Apps
Capture Job Notes & Photos
Customer and Billing Item Import

PLUS

0.00

Features included:

Payment Processing - Selection of Processors
Agenda View in Mobile apps
Outbound Technician Call Masking
Automated QuickBooks Online Syncing

POWER

379

Per month

Features included:

Service Area Group Management
Public Review Builder
Technician Travel Reporting
Custom Forms (up to 3)

User opinions about Dispatch price and value

Value for money rating:

4.1

(42)

To see what individual users think of Dispatch's price and value, check out the review snippets below.

“Maps are great to be able to schedule jobs in the same area if a tech is close by. Clients love being notified when the technician is on his / her way.”

Dee G.

Controller

“Ahead of the leading competitors while maintaining great, affordable pricing.”

Kent B.

Owner