App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Service Fusion
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Field service management for contractors
Table of Contents
Is this product right for your business?
Find out with a
Service Fusion - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Service Fusion overview
Based on 289 verified user reviews
What is Service Fusion?
Service Fusion is a field service management program with key features that include service history tracking, mobile access, scheduling, billing and invoicing, and more.
Who uses Service Fusion?
By industry, Service Fusion reviewers are most commonly professionals in construction (34%). The most frequent use case cited by reviewers is field service management (62%).
What do users say about Service Fusion pricing?
Most reviewers indicate that Service Fusion delivers strong value for money, especially due to its unlimited user pricing and robust features. However, some reviewers report concerns about recent price increases and dissatisfaction with communication regarding pricing changes.
What are the most popular integrations for Service Fusion?
The Service Fusion integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.2 out of 5 for its integration with Service Fusion.
Starting price
per month
Pros & Cons
Invoicing
Paperless Transition
Dispatching
Customer Support
Features
Email and Text Communication
Service Fusion’s user interface
Service Fusion pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.1
Ease of use
4.3
Customer support
4.3
Reviews sentiment
What do users say about Service Fusion?
Service Fusion is a field service management program with key features that include service history tracking, mobile access, scheduling, billing and invoicing, and more.
Select to learn more
Who uses Service Fusion?
Based on 289 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Service Fusion's key features
GetApp's analysis of 59 verified user reviews collected between September 2021 and October 2024 identifies Service Fusion's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Service Fusion's service history capabilities. They report that it allows them to view detailed work records, photos, and notes from past visits, which is valuable for client communication and warranty claims. Users indicate that it helps in forecasting services and replacements. However, they mention that accessing specific equipment history can be cumbersome, requiring multiple clicks. They find it important for tracking repairs and dealing with warranty work, despite occasional server downtime issues. Of the 17 Service Fusion users who gave detailed accounts of their use of Service History, 100% rated this feature as important or highly important.
See related user reviews
Lewis C.
Field Manager
Miguel F.
Director of Operations
Users report that Service Fusion's mobile access is essential for their technicians in the field. They indicate that it allows techs to track jobs, add photos, and manage work orders on-site. Reviewers appreciate the ease of use on tablets and phones but note the lack of offline access and some limitations on mobile functionality. They find it beneficial for job dispatching and accessing customer information, although they mention that picture uploading can be cumbersome. Of the 36 Service Fusion users who gave detailed accounts of their use of Mobile Access, 94% rated this feature as important or highly important.
See related user reviews
Shawna G.
Office Manager
Chelsea M.
Office manager
Reviewers highlight Service Fusion's scheduling capabilities as highly valuable. They find it easy to schedule jobs, use drag-and-drop functionality, and view technician assignments on the dispatch map. Users appreciate automated customer reminders and status color coding. However, they mention issues with multi-day scheduling and the need for better month navigation. They report that it keeps their operations organized and efficient, despite occasional server downtime and layout adjustment challenges. Of the 35 Service Fusion users who gave detailed accounts of their use of Scheduling, 94% rated this feature as important or highly important.
See related user reviews
Andrew A.
Estimator/IT
Amber P.
Owner
Users report that Service Fusion's billing and invoicing capabilities are efficient and easy to use. They appreciate the ability to email invoices and track their status, which improves cash flow. Reviewers mention the integration with QuickBooks, although they note occasional syncing issues. They find on-site billing convenient for service techs. However, they express concerns about limited credit card processing options and the need for additional capabilities like credit memos and void transactions. Of the 27 Service Fusion users who gave detailed accounts of their use of Billing & Invoicing, 93% rated this feature as important or highly important.
See related user reviews
Jason T.
Owner
Jeanette B.
Accounting Supervisor
All Service Fusion features
Features rating:
Service Fusion awards
Service Fusion alternatives
Service Fusion
Starting from
245
Per month
Jobber
Starting from
No pricing info
FieldPulse
Starting from
No pricing info
Connecteam
Starting from
No pricing info
Service Fusion pricing
Pricing plans
Pricing details:
User opinions about Service Fusion price and value
Value for money rating:
Of 25 reviews that provide robust commentary on Service Fusion's price and value, 66% mention it in a positive light.
Most reviewers indicate that Service Fusion offers strong value for money, highlighting its unlimited user pricing model, which they find more cost-effective than pay-per-user alternatives. They appreciate the platform’s robust functionality at a lower cost compared to competitors and note frequent feature updates that enhance its value. Some users say the software is priced attractively for the quality and features provided. However, some reviewers report concerns about recent price increases and feel the platform has become expensive, with a few mentioning dissatisfaction over rate hikes and lack of communication regarding pricing changes.
, and
To see what individual users think of Service Fusion's cost and value, check out the review excerpts below.
Elainy M.
Cleaner
Service Fusion integrations (21)
Integrations rated by users
We looked at 289 user reviews to identify which products are mentioned as Service Fusion integrations and how users feel about them.
Integration rating: 4.7 (6)
“Quickbooks is our financial software, needed seamless integration. Quickbooks is where we run our statments also, matches up almost perfectly. Few adjustments, like Classes and job numbers don't match up on Purchase orders.”
“We run all our accounting through quickbooks, service fusion syncs with it automatically and, mostly, seamlessly. Sometimes we have to re-start the tool that syncs Service Fusion to Quickbooks, but that isn't very often. ”
“A reliable functioning integration between service fusion and quickbooks is critical to our ability to do business.”
“QuickBooks is where we pay bills, process payroll and produce all financial reports for tax filing.”
Stacy K.
bookkeeping
Integration rating: 4.2 (20)
“We invoice and keep all accounting information in QB, I love that its just a click of a button and everything is in one location. ”
“All of our business financials are in QuickBooks, and our dispatching/billing software had to work hand in hand, and it did!”
“We could figure it out, so we have integrated yet. the time sheets don't integrate either. ”
Shawna G.
Office Manager
Integration rating: 4.0 (8)
“I have used QB Enterprise for years would not have gone with Service Fusion if they did not sync.”
Trena Z.
CEO
Integration rating: 4.3 (6)
“Our company relies on the integration of Service Fusion with Quickbooks for payroll, taxes and customer billing”
Sharon H.
Office Administrator
Integration rating: 5.0 (1)
“Profit Rhino is used for our customer pricing. The new integration is amazing.”
Stacy K.
bookkeeping
Integration rating: 4.7 (3)
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Service Fusion support options
Typical customers
Platforms supported
Support options
Training options
Service Fusion FAQs
Service Fusion has the following typical customers:
Mid Size Business, Small Business
Q. What is Service Fusion used for?
Service Fusion is an integrated field service management platform that centralizes operational workflows for service contractors and field service industries. It manages customer relationships, job scheduling, dispatching, invoicing, payment processing, inventory and fleet tracking through a unified interface. The solution targets industries such as HVAC and refrigeration, plumbing, electrical, appliance repair, remodeling, cleaning, landscaping, roofing and various other field service operations. The scheduling and dispatch module provides a drag and drop calendar view for assigning jobs and tasks to technicians. Text notifications deliver job details and customer information directly to mobile devices. The estimate creation feature auto populates service rates, tax calculations and customer data into preconfigured and customizable templates. Field technicians utilize a mobile application to generate estimates on site and convert them into active work orders instantly. Customer management tools consolidate contact information, service history, estimates, contracts and communication records into a single repository accessible via mobile devices and desktop. The platform tracks service vehicles in real time with GPS monitoring and records travel distance, idle times, engine status levels and driver behavior patterns. Automated invoice generation draws in materials, labor costs, taxes and discounts and supports payment capture both online and on site. A payment tracking dashboard monitors outstanding balances and due dates. Work order management enables users to attach photos, notes and files and automate recurring service schedules with reminder alerts. Time tracking captures employee hours and job durations with exportable timesheets for payroll processing. Customizable templates and multi location support address specific branding and regional workflows. Reporting and analytics modules deliver customizable business intelligence reports that cover revenue, expenses, job performance and technician productivity metrics. Communication tools automate text and email notifications, support two way messaging and utilize call masking for privacy protection. A customer portal grants self service access to invoices, estimates and job history with online payment options. The platform integrates bidirectionally with accounting systems such as QuickBooks, connects to workflow automation tools via Zapier and provides API access for custom integration development. The payment infrastructure accepts secure credit card transactions and mobile payment options for field technicians. Additional modules extend functionality to include AI enhanced communication management, integrated payment gateways and edge computing capabilities.
Q. What are the benefits of using Service Fusion?
Q. What languages does Service Fusion support?
Service Fusion supports the following languages:
English
Q. Does Service Fusion support mobile devices?
Service Fusion supports the following devices:
Android, iPad, iPhone
Q. Does Service Fusion offer an API?
Yes, Service Fusion has an API available for use.
Q. What level of support does Service Fusion offer?
Service Fusion offers the following support options:
Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk
Popular comparisons with Service Fusion
