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Worksuite
4.3
(89)

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The world's leading end-to-end workforce management system.

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(15)

Worksuite Pricing, Features, Reviews and Alternatives

Worksuite product overview

What is Worksuite?

Worksuite is the world's premier contractor management software, with enterprise level security and compliance that’s perfectly configurable to your organization's needs. We make it easy for enterprise companies to source, onboard, manage and pay cross-border invoices to all your freelancers across the globe — all in one centralized platform.

Key benefits of using Worksuite

- Hire and onbooard your contractors automatically in minutes, not days
- Highly flexible onboarding workflow tailored to your hiring policies
- Reduce your workforce compliance risk
- Reduce your hiring spend
- Gain operational efficiences by managing tasks and requests in one place
- Customizable reports
- Payment processing and Tax forms management

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
Chat
24/7 (Live rep)
FAQs/Forum

Training options

Live Online
Webinars
Documentation
In Person
Videos

Worksuite pricing information

Value for money

4.3

/5

89

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Worksuite features

Functionality

4.1

/5

89

Total features

150

12 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third Party Integrations
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Customizable Reports

Functionality contenders

Worksuite users reviews

Overall Rating

4.3

/5

89

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.06/10
Rating distribution

5

4

3

2

1

50

26

8

2

3

Pros
He continues to check in and make sure that my experience is nothing but the best. The product is amazing, but the customer service is even better.
Most of all the customer service experience has been amazing and we are very happy with our relationship with the Shortlist team who are always on hand to solve any problems.
User friendly, great customer support, provides innovative business solutions.
Cons
Takes 2-3 weeks to process and with holidays can delay payments longer. Customer services is UNREACHABLE at times, only a chat function with NO phone number to contact.
Requires some change management to get people to use the tool, but is about 1% of the change needed verses other eProcurement or eSourcing tools, given how clunky and difficult they are to use.
Lots of capabilities, but under delivered and poor customer service.

Overall rating contenders

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Jessica R.

Management Consulting, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vital Tool for Our Business

Reviewed 6 years ago

Overall, our experience with Shortlist has been fantastic. Our business uses the tool a little differently and they have been accommodating to our needs. They are constantly improving their product and it is great to see those updates frequently. The customer service is top notch and everyone is warm and friendly. Most of my contractors are impressed with the system. They appreciate how easy it is to do business with us now that we have Shortlist.

Pros

I really like that this system allows me to keep everything in one place. I used to have information all over the place (emails, Adobe cloud, paper files, Sharepoint, word/excel files, etc). My team used to wait on me for information that they now have at the click of a button. It has streamlined my process so significantly and it costs less than hiring another person to help me.

Cons

One improvement that I would like to see is in the search function. I think it would be great if you could search certain key words in certain places of a profile. For example, in the resume, description or internal notes. It would also be nice to see the keywords highlighted so that it is obvious where in the profile it is located. Being able to preview a document without having to download would be beneficial for my team.

Vendor response

Thanks Jessica! These are some great suggestions for improvement. Let's cover on our next Customer Success check in call.

BN
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Brigitta N.

Writing and Editing, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Goodbye manual work and spreadsheets, hello more time!

Reviewed 2 years ago

Goodbye manual work and spreadsheets! Worksuite helped us migrate our freelancers to a platform that made onboarding, project management and payments easily accessible. Since using Worksuite, we've been able to create more efficient processes

Pros

Payments and the ease of communication with freelancers. We like how easy it is to chat with our freelancers!

Cons

The smallest/ minor inconveniences such as formatting, or having to press Shift + enter to go to the next line. Or, how you cannot format freelancers in alphabetical order in lists. Notifications - It would be great if we can customize the type of notifications we receive. For example, I get notified 3 times if something is "complete", first that it's marked as complete, then that a new payment is ready for review, then that the approval. It would also be great if we can do more with our reporting function.

JD
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Ji D.

Online Media, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Confusing steps

Reviewed 8 months ago

It's improved some processes but is frustrating to use.

Pros

Worksuite seemed like it was going to be a system to make it easier to onboard freelancers and contractors. It has eased the process a little bit by inviting the worker to provide information and upload documents directly, rather than another department requesting them by email.

Cons

The implementation is confusing and lacks transparency. A few times I have had to reach out to customer support for clarification on something that didn't make sense. The reply was that I had to do something unintuitive (copy and paste the freelancer or contractor's email address into some random text field) to move to the next step. So it feels like we still have some workaround to fix, despite having the tool for almost a year now. I also don't like that Worksuite has an air of "greater transparency" but when it comes to actually being able to see who is supposed to take the next step in an approval process for a new worker, I cannot.

Vendor response

We're sorry you're finding some of the implementation steps confusing! Our team is always working on optimizations to make this a better experience for you. Would you be up for a discussion so we can learn more about the steps you're referring to, and improve the UX? Please feel free to contact support at worksuite dot com, or your dedicated account manager, and we will do everything we can to sort this out. Thanks for your honest feedback! We're glad to hear Worksuite has eased the process for automated freelancer onboarding.

NB
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Nate B.

Publishing, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shortlist is great and getting better!

Reviewed 6 years ago

Customer support and the rest of team at Shortlist have been great to work with. They have followed through constantly to make sure the system is working for us and are quick to turn around any requests or answer any questions. Great customer experience!

Pros

Shortlist is user-friendly and has a lot of nice features that help me better manage my team of freelancers. I like that freelancers can set up their own profiles and set their availability, so I know at a moment's glance who will be best for a particular project.

Cons

Shortlist does have limited reporting and project-tracking features. I believe the team is constantly heading feedback and working to add new features though, which is reassuring.

Vendor response

Hi Nate, Thanks a lot a lot for your review! We recently launched a very extensive reporting module, We will make sure to reach out to you shortly to demonstrate this to make sure it matches your needs. Thanks again, Martin

JS
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Joy S.

Marketing and Advertising, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Project Management for Contractors

Reviewed 7 months ago

We have enjoyed using Worksuite (previously Shortlist) for several years. Easy to use, great customer service.

Pros

Worksuite is very easy to use from Onboarding to Invoice Payment.

Cons

Reporting. I would like to easily pull the information I need instead of having to filter a spreadsheet. I would like a report for the invoices paid on a certain date and have it be easily accessed for example.

Vendor response

Thank you, Joy! We are working on more ways to sort, filter and report invoices as we speak. Stay tuned for new features. We greatly appreciate your feedback and continued partnership!

Worksuite FAQs

Q. What type of pricing plans does Worksuite offer?

Worksuite has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Worksuite?

Worksuite has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Worksuite support?

Worksuite supports the following languages:
English, Japanese


Q. Does Worksuite support mobile devices?

Worksuite supports the following devices:
Android, iPad, iPhone


Q. Does Worksuite offer an API?

Yes, Worksuite has an API available for use.


Q. What other apps does Worksuite integrate with?

Worksuite integrates with the following applications:
Dropbox Business, Jira, Teamwork.com, Zapier, Recurly, Google Drive, Yammer, NetSuite, Slack, Basecamp, ClickUp, Asana, Xero, Google Sheets


Q. What level of support does Worksuite offer?

Worksuite offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep), FAQs/Forum

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