He continues to check in and make sure that my experience is nothing but the best. The product is amazing, but the customer service is even better.
Most of all the customer service experience has been amazing and we are very happy with our relationship with the Shortlist team who are always on hand to solve any problems.
User friendly, great customer support, provides innovative business solutions.
Takes 2-3 weeks to process and with holidays can delay payments longer. Customer services is UNREACHABLE at times, only a chat function with NO phone number to contact.
Requires some change management to get people to use the tool, but is about 1% of the change needed verses other eProcurement or eSourcing tools, given how clunky and difficult they are to use.
Lots of capabilities, but under delivered and poor customer service.