Incredible amount of features for the $.
HIPAA compliance / encryption
Complete customization of confirmation emails to both service providers & Services
Very easy for clients to navigate
Clients can track their own packages
Ability to force pre-pay
Intake form option
Seriously, I could list a ton more amazing features plus the fact that they continue to add more.
Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas:
SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option.
Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment.
It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt.
A mobile app for clients to manage appts & take video calls would be excellent.
I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt.
Response from SimplyBook.me
Thank you so much for your constructive feedback, we appreciate it enormously!
First of all I can say that we are working on developing an admin app and maybe a client app in next round. With regards to the videos then it is relatively simple to use jumpch.at and mixing it with our booking code to give direct contact, please check that out.
With regards to the Progress note option, then yes that is something that we have considered, but is not yet on our to do list. However I know that some health centers have been using the Medical History tab for that.
The automatic cc payment at place, will also be implemented later, but can not promise any date on that.
Thanks again for your valuable feedback
All the best
The SimplyBook.me team