SimplyBook.me Reviews

We offer a variety of services from hourly bookings to memberships and workshops. The booking platform offers so much flexibility to automate and report all of this in a meaningful way. It gives our customers a seamless experience and makes us look professional. Things like issuing passes for workshops with QR codes really help build our brand and create that perception. For a small organisation like...

Read more

Our only request to the team is to come up with more integrations to CRM and accounting platforms . At present we use google calendar sync and a few Zaps to push data to our CRM and the accounting part involves some effort to move to our zoho books software.

Thank you so much Vicram for taking the time to leave us your valuable feedback - we truly appreciate it We have added this request to our product managers to add integration with the key CRM systems and mentioned Zoho as one of them. All the best The SimplyBook.me team

- Accept online payments with different options (including debit cards)- Meeting confirmation after payment- Automatic billing/automatic emails with receipt and invoice- Upsell products- Real-time calendar synchronization- Video meetings- Different categories/services- Cloning services to offer in other languages- Drawing up different agendas for different services- Always in control- TOP helpdesk- Widget code for every service in every category, full integration on your website- Huge number of features- Most of it can be customized

- There are so many features that the learning curve is slow and long, but it's a huge advantage to customize most of the features, so it's necessary to go through them. Once you are there, you have a top service to offer on your website.- At the moment only 1 reminder can be sent, but they are working on making it possible to send multiple reminders.- Limited number of video meeting apps (2: Teams & google) are connected by default, but you can expand with zapier.- Some bugs in the software when using code for text.- Some difficulties when using Teams without customer login, but when you do the video meeting via your web browser instead of the app, then all is fine (except for custom background)

Hi Annemie Thank you so much for leaving us your amazing feedback, we appreciate it greatly! All the best The SimplyBook.me team

They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it. The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.

They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for. Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc. It looks like their feature set is growing but the API capacity is not.

Before discovering SimplyBook.me, managing client appointments felt like a juggling act. Every business owner knows the challenges: back-and-forth emails, calendar mix-ups, and last-minute changes. Then SimplyBook.me entered the frame and changed everything.The platform's intuitive interface is its first win. Even the least tech-savvy of my clients can navigate and book a slot. It has truly democratized...

Read more

NONE. Everything has been well designed!

Dear Jesse Thank you so much for taking the time to leave us your detailed and fantastic feedback, we truly appreciate it !! Good luck with your business going forward - we look forward to working with you! All the best The SimplyBook.me team

I like the adaptability. Even though it has a learning curve, once I understand how to do something, it does it well. It does most things that I need it to do. Clients can book easily, the reminders go out without me checking on them, the product is definitely well priced, and it just works. I think I have a semi-complicated set up, but was able to make it all work (with some help from their excellent live chat agents). The widget codes work on my website, payments integrate with it, it's all just one great package for my needs.

There are still some things that I would like it to do that it doesn't do. The example would be too long, but I have worked around it. It has to do with the ability to book kids/adults/how many at a time of each, for a certain time frame. I also don't like that once I make a change, it is retroactive...I would really like the ability to change something for the future, and have it set up to go on a certain date, without the changes going live right away.

I love how you can basically create your own website for your booking system and customize it to suit your brand. I love the added custom features. The fact that you can choose what to enable and what to disable based on your business’s needs is amazing! And the annual price for the Basic plan so great! Definitely most cost effective than other scheduling systems I’ve used in the past.

I feel like they should include more than just 3 custom features on the basic plan. “Accepting payments” & “Accepting deposits” are 2 main features that most businesses require, & without a doubt should be included for free. It’s kind of a no brainer. Or both of these features should be 2 in 1 because they go hand in hand. Having to enable both of them then leaves you with only 1 more custom feature to select. Other than this, everything else is great!

Dear Esther, Thank you so much for taking the time to leave us your amazing feedback, we appreciate it greatly! All the best The SimplyBook.me team

The booking widget on my website is brilliant for allowing new and existing clients to book a slot and not have to wait for me to confirm their session.

I wish there were more 'custom features' available on my plan, but the service does allow upgrading to a higher number if desired for an additional fee.

Dear Rob, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! All the best The SimplyBook.me team

Had the required appointment booking, allowing different types of appointments to be booked, but also had the added benefit of being able to sell products alongside the booking which was a requirement for this particular client. Trial allowed which was good for testing features fully.

Obviously would be great if everything was free, you have to pay for certain products. It can be a little confusing as to how the extra features are charged for.

Thank you so much Simon for taking the time to leave us your fantastic feedback, we appreciate it greatly! All the best The SimplyBook.me team

The app for me is what makes a difference in terms of accessibility as owner of a charter company with different boats.

A bit difficult to handle widgets on my website and some translation, a mid-long job which needed to be done anyway. THe Customer Service team helped me out.

Thank you so much Daniele for taking the time to leave us your fantastic feedback, we appreciate it greatly! All the best The SimplyBook.me team

There was a free trial which is always nice to be able to test a system and see if it fits you. Overall I was able to find most of the settings I needed but not all I needed to ask for support for help with some.

A bit too complicated trying to find all the necessary settings and set reminders and notifications, takes a while to set up as well, and some things felt unnecessary to add. With this quality of product, I would say the price should be lower but it was still overall ok and functional.

Dear Nadia Thank you so much for taking the time to leave us your feedback, we truly appreciate it. All the best The SimplyBook.me team

It has some really great features that we needed - multiple locations, the ability to take appointment deposits, customise notification emails and having a questionnaire for clients to fill in at the point of booking. The ability to download our daily appointments as a CSV file is really useful - generally speaking, the amount of data we're able to extract from it for our monitoring is fantastic. The customer service is fast and helpful.

The interface took a bit of getting used to (but once you're used to it, it's fine! We have some single appointments for one person and some workshops with multiple spaces, but they have to be set up in the same way so the workshop booking interface is quite clunky from the customer's perspective. Some of the info (for example the service description) isn't viewable on mobile devices which is a shame. The recent price rises were a bit of a shock when it came to renew our subscription and unfortunately it has now become unaffordable for us to keep using.

Dear Becky Thank you so much for taking the time to leave us your feedback, we truly appreciate it. Regarding your comment on some of the service description not showing on your mobile, can you please send me from what kind of mobile you are checking? I checked your page with iphone and I can read all service descriptions. We are very sorry to hear that you guys have stopped using our system due to cost. I can see that you are a non profit organization, please contact me directly so that we can see what we can do for you guys. All the best The SimplyBook.me team

I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services. The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a...

Read more

Dear Dianne, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! We are just about to start redoing the design for admin interface, so gradually you should see some improvements there. If you are finding the booking flow of your booking website cumbersome, please reach out to our Live Chat and ask them to suggest changes to make it more intuative for your clients. All the best The SimplyBook.me team

you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day. Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations. Sending an automated link...

Read more

there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it...

Read more

Dear Angie I want to thank you so much for taking the time to leave us your well constructed feedback, we appreciate in enormously! We think it is actually a very good idea to introduce all the features later on as well when people really know what kind of features they would benefit by using for their business. Hopefully we can introduce that soon. With regards to setting up a service from...

Read more

The ease of use is the best part for us. With so many people needing to use it to book their clients it is important that they can learn to use it quickly. Even those who are unfamiliar with computer technology are able to book their clients with this program! It is also great for me as an administrator that it is so easy to use because with so many people using it I often am changing their hours or days of work. With this program, it only takes a minute so I don't ever feel I am wasting time managing our booking program.

I would love if there was a way to combine two calendar views. For example, it would be really great for us if we could view the calendar by day and service provider.

Dear Marsha, Thank you so much for giving yourself the time to write this review. We appreciate it immensely and are so pleased that you are happy with our solution and customer service...that is after all our goal :) Happy Holidays! The SimplyBook.me team

Accepts online payments even on a free account 30 days Free Trial which is long enough to try all of the costum features. It actually helped me decide to upgrade when my free trial is over.

Poor customer support. I signed up for the Free account. After logging out, I couldnt log in. Tried "forgert password/forget company login" but no email has been sent to my inbox. Tried chatting with their live chat, but it wasnt so "live" after all. I left a message but I didnt get any message in my inbox from them. Tried sending a message via their Facebook page which says "typically replies within...

Read more

Dear Clarisse, I am sorry to hear that your experience was not good. It is strange to hear about this login problem as we have thousands of users logging in every single day, and hundreds of new users being able to login as well. As for the FaceBook answer, you sent your question in on a Sunday, which is day off, and should have been answered on Monday but you were answered on the Tuesday. Our...

Read more

SimplyBook.me allows users to accept payments through Stripe and apply membership scheduling and payments (two major pluses for me). Furthermore, SimplyBook.me allows me to customize (within significant limits) the look and feel of the platform to more-or-less conform with the look and feel of my website. It has an easy to use and intuitive user interface (not being very tech savvy, for me this is a very important feature). Within twenty to thirty minutes you can have a subscription, a customized interface, and have the platform embedded (or otherwise set up) on your website. Additionally, for those who need it, SimplyBook.me is HIPPA compliant. For most people (myself included) the free subscription will be all you need.

I like this platform and can see very few cons with it. But I'll do my best to come up with a few (or at least one). Here it is, and although it might seem insignificant, success is in the details: SimplyBook.me does not have a "look busy" feature. Meaning, it doesn't automatically allow for a certain percentage of time slots to appear full. The result is if you are just beginning your business and...

Read more

Dear Binyamin, Thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! Regarding your con, then we totally agree that it would be a useful features. In fact we have it on our current to-do list so hopefully it will see the light later this year. All the best The SimplyBook.me team

I love the fact I get a custom URL to send my clients to. The tight integration with Google calendar is a huge time saver. The reviews tool is awesome because they encourage reviews after a meeting and give me a dedicated page for reviews SimplyBook.me also maintains an exportable database of client contact info (which has been a lifesaver on more than one occasion).

The software has so many features, it can be a little daunting to find what you need in the admin panel. For the most part, I've figured it out. I look forward seeing new themes made available. I would love to see integration with a reliable and cost-effective (or free) web conferencing tool or screen sharing client support tool.

Hi there and thanks for taking the time to give us your feedback, we truly appreciate it! I just wanted to say that you can use Gruveo for your video meetings or to share screens. It works like that we create a random link for each appointment so that clients can only contact you after booking an appointment. You can also create an account with Gruveo and then you can send a fixed link where clients can "meet" you. If you have any questions, just contact our Live Chat and they can help you all the way Thanks again and have a great weekend!

The unlimited number of service providers and services.

1) The limitation of a single company time zone. This does not work for decentralized teams working out of multiple locations. Some of us use the calendar integration as a work-around, but having to localize our availability is a huge headache. 2) I have used the pop up box on the Simplybook website to engage the "almost 24/7 support" a number of times. There is never anyone on chat, so I end up sending an email message. To date, I have not gotten a single response.

Dear Amy, Thank you for taking the time to leave us your review, we appreciate it. Regarding the time zone,bigger companies are using separate sub systems for each location making the time zone issue manageable. For those using one system only, this can be problematic, you are right about that. We take our customer support service very seriously and would really like it if you could send me the email that you sent to our chat, or your login name so that we can find your communication with our support. Our customer support is online 21 hours during the working days and always respond asap and if not on duty then they do reply to emails asap as well. We have never heard about anyone not getting a prompt reply. All the best The SimplyBook.me team

The ease of setup for me, and the ease of scheduling for my clients is my favorite part of this app!

I would like a merge duplicates feature for my client database. Too many people enter their names multiple times, so I end up with multiple entries.

Dear Bruce, thank you so much for taking the time to leave us your fantastic feedback, we appreciate it greatly! For merging clients with same name please look at the instructions here...https://help.simplybook.me/index.php/Client_Login_custom_feature ..scroll down to the second #1 and then you will see it. All the best The SimplyBook.me team

No pros were added to this review

No cons were added to this review

Dear Elizabeth, Thank you so much for taking the time to review SimplyBook.me we truly appreciate it! Best regards The SimplyBook team

Patients say that it is very easy for them to schedule appointments.

SimplyBookMe adds upgrades which then require a higher priced subscription to maintain the prior level of service. I was having some problems changing my email address, so customer support instructed me to delete a plugin and then reinstall it, so I deleted it. But then told I needed to purchase a higher level of subscription in order to reinstall the plugin. If I hadn't deleted the plugin based on their instructions, I would not have had to upgrade my subscription. Blocking or changing dates/hours of service is cumbersome.

Dear Judy, Thanks for taking the time to leave us your positive feedback - we truly appreciate it. Regarding your comment on the subscriptions, then the pricing was changed back in 2016 but we allowed current users to continue on the old pricing. However now if a subscription is cancelled and new one chosen, it is technically impossible to retrieve the old prices and hence the problem that you experienced. We are sorry that you experienced that but we truly believe that our current pricing is very fair compared to other similar services. All the best The SimplyBook.me

Easy of use, many integrations with other software. Fast interface, simple

The app has a very big flaw design that cannot be worked around. If you charge by the hour it is impossible to configure it. Every service and product has a static price which does not depend on duration. How is this even possible in a booking app? Let's say you are providing lessons. You try to create the service. The duration is fixed and so is the price. So if you want to create 1, 2, 3, 4-hour...

Read more

Dear Kostas, Thank you so much for taking the time to leave us your feedback, we truly appreciate it! Regarding your issue then yes the system is built up with the premises that you define the time length before hand and hence this problem. We are sorry to hear that our solution did not cater to your needs. All the best The SimplyBook.me team

I love this booking tool compared to every other one out there, but it isn't as great as it could be. It is the easiest tool to use with the most features that I need available, but you give up certain flexibility when you have an all in one tool like this.

I wish the service providers could see the sessions in their timezone just like the clients can, but the system only allows you to show the company timezone and I have providers working all across the United States. I also wish the packages and memberships were more flexible. My packages page is super crowded because for example I have to set 3 different high school 10 hour tutoring packages for different...

Read more

Dear Alexandra Thank you so much for taking the time to give us your valuable feedback, we appreciate it greatly! We will discuss your suggestions on our product meetings to see if those can make it to production. All the best The SimplyBook.me team

I love how easy it is to set up. My clients can easily book appointments and write reviews for my business.

I wish there was a better option for automatic reminders. I was paying for the text messages but they stopped working after a while and I could never get it fixed.

Dear Jessica thank you so much for taking the time to leave us your great feedback, we truly appreciate it! The problem with the SMS is that the rules were changed in the USA, making it almost impossible for global service providers to send out sms via their system. Hence, you as a company, need to apply for your own SMS gateway. Please see the instructions here https://help.simplybook.me/index.php/SMS_Gateway_custom_feature or contact our Live Chat to know more. All the best The SimplyBook.me team

Ease of use and the quick customer service response. I am truly grateful to Simplybook for existing cause they have helped me manage my business and my time efficiently. It has everything that I need to help my business grow. My clients are pleased with how simple booking. Rhymes with the name. I am pleased. Thank you to all the staff members of SimplyBook.

I guess that as I expand my business having my own website will become important for my brand. That is the only reason why I will leave Simplybook.

Dear Amanda, Thank you so much for taking the time to leave us your great feedback, we appreciate it greatly! Good luck with your business going forward, I hope it does expand! Just to let you know that if your business does pick up, then we do have custom pages feature (so you can add more pages to your booking web where you can present your services) and also a Custom Domain name feature where...

Read more